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Business Profile

Internet Services

Thumbtack, Inc.

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Internet Services.

Reviews

This profile includes reviews for Thumbtack, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Thumbtack, Inc. has 3 locations, listed below.

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    Customer Review Ratings

    1.1

    Average of 677 Customer Reviews

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    Review Details

    • Brian R

      Date: 04/25/2025

      Brian R

      Date: 04/25/2025

      Worst company ever. They charge you for leads fake leads, leads that ask if your hiring and leads trying to scam you. Don't waste your money. Quoted over 75 leads and received 1 job. They charged me over $250 for nothing.

      Thumbtack, Inc.

      Date: 04/28/2025

      We greatly respect the pros who use our site and the money they spend with us. All leads on Thumbtack go through a verification process, and we don't allow fake leads on the site. If you ever encounter a suspicious lead, please report it to us right away here: ***************************************************************************.

      We'll look into the situation and take appropriate action as needed.

    • Denesha M

      Date: 04/24/2025

      1 Star Misleading Promises and Unjustified Charges Thumbtack has been nothing but a disappointment. They keep charging my card for leads I never agreed to even after I hid my profile to stop the madness. One of the reasons I joined was because they claimed to be different from other platforms. Spoiler alert: theyre not. If anything, theyre worse.Whats especially frustrating is that they dont let pros actually see the lead details before charging. Youre basically paying blind, hoping the lead is even real or relevant. Thats just bad business. I expected transparency and fairness, but got the opposite.If youre a professional thinking of using Thumbtack save yourself the headache. Its just a money grab.

    • James V

      Date: 04/18/2025

      Tried to look into working with them. Once I found out they charge for leads I was out. Didn't know I had to close account. They charged me money for leads even though I never agreed. Then they refused to refund the money I never authorized. Terrible company.

    • Jason G

      Date: 04/14/2025

      this company is a scam. they decided it is ok to have a automatic opt-in service where they replace your online booking link with their own without your knowledge and a obscured e-mail that vagally tells you they are doing it. it takes 2 weeks or more for it to get removed. they allow customers to ask for estimates and the option to add 3 other pros with no obligation to respond ever and we all get charged for the lead fee. I got charged 100 bucks for a lead that even their own estimates price it at 259-dollar job average... are you kidding me. so, you think its ok to get close 2 40% of the estimated job cost???? run from this company

    • Jenny M

      Date: 04/09/2025

      Please be aware and do not enroll!!!
      I would rate them a zero star if I could. They are an absolute fraud, exaggerated fees for leads that do not reply and no customer service.

    • Samantha M

      Date: 04/07/2025

      DO NOT I REPEAT DO NOT USE THIS COMPANY! We have two pro accounts set up and one is for gc work and one hvac. Well today a lead on one came up for $139.00 and the other pro account it was the same customer same work to be done and charged $298.00!! called customer service and they tried to talk their way out of it. Scammers. in the beginning the site was good but it is turning into another angis. ********

    • Aaron V

      Date: 04/06/2025

      I was a loyal contractor to thumbtack for years. They have no respect for their contractors. They have no respect for right and wrong. This business and its practices verge on being criminal.They charge me eighty five dollars for a lead. This person did not live in the state. He was thinking about buying a house in the state that I am in.... He wanted an estimate to add a half bathroom to a house that only has one bathroom. Except he didn't have a house for me to look at and give him a bid.I brought this up to thumbtack. And they decided to keep my eighty five dollars. I am an honest contractor with 5 star reviews only.They have no respect for their good working men and women. I will never give another dollar to this company. On principle.

    • Letvie T

      Date: 04/04/2025

      The Locksmith are scammers. A guy name ***** Wars came out to replace lock on my patio door. He charged me $400. He didn't change the lock and left s key that doesn't work in the door.

    • Brandon A

      Date: 03/31/2025

      Thumbtack can seem pretty weird but it's a pretty good app once you learn the *********** I highly recommend it!

    • Tim T

      Date: 03/29/2025

      They make no attempt to run an honest business. Avoid like the plague. They will take significant amounts of your money and offer nothing in return.

    Thumbtack, Inc. is NOT a BBB Accredited Business.

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