Reviews

This profile includes reviews for Thumbtack, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Thumbtack, Inc.

  1355 Market St Ste 600 San Francisco, CA 94103-1337

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  Thumbtack, Inc.

  12936 S Frontrunner Blvd Ste 500 Draper, UT 84020-5485

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  Thumbtack, Inc.

  12936 S Frontrunner Blvd Draper, UT 84020-5480

Review Details

• Review fromNj F

  Date: 12/08/2022

  1 star
  I considered signing up for thumbtack and started the online process and selected a package they offered during Black Friday. Before completing, I paused the process to read some reviews and decided I did not want to continue. I deactivated my account and contacted customer service to inform them that I did not complete the process and do not want my cc charged for the package. They responded to me informing me that they have charged my cc and will not offer a refund. The extract response received As it states the purchase is nonrefundable prior to selecting a package and making the purchase, this is not something we may refund. Although I understand youve decided to close your account, this is not something we may reconsider. The credit will never expire and may be used should you decide to use it prior to closing your account, or later should you return.I know this is not the answer you hoped for however I appreciate your understanding. If you need assistance reactivating to use the remaining credit please let me know, otherwise I wish you the best and thank you for your time.. The reviews are accurate, customer service is terrible and several people say the leads are fake and will not get you any business. Hope this helps someone else considering helping this company make their $3.2billion dollars.

• Review fromPaul H

  Date: 12/05/2022

  1 star
  This company in a scam! I started setting up my business on their website: https://www.thumbtack.com to get leads and to see what the ad would look like. A pop up happen saying to activate the account I needed to pay a deposit and if you do so now, we'll add $100 towards your adverting budget, So I stupidly did. After doing so I decided to do research on the company. OMG, had I done my research I would have never signed up! All the bad reviews are true! I immediately attempted to close me account, I couldn't find a phone number, so I went through the website form. Once submitted, it said someone would contact me. Three days later still no word from Thumbtack, a lead came. So, I responded to the email, that gave me access to their phone number. I call, got vm and left the same information. Haven't heard back so I called the lead again. They picked up the phone and immediately hung-up, I called back, the same thing. So, I went back the thumbtack website, still no response to close my account...I requested a refund on the lead as it was most likely a scammer. Still no response from Thumbtack. Digging through their website I managed to find a phone number buried deep in the Q&A's...unfortunately this was late Friday, and they were closed till Monday. I called first thing Monday morning, was on hold for approximately 20 minutes before an agent picked up. This was a huge waste of time. I was told (exactly what the review complaints say) was told it is there policy not to refund scam leads, and they would not refund my deposit of $300 as per there no refund policy. I explain to them I try canceling with the hour of my original setup and reading the poor reviews but felt I was almost tricked and rushed through the setup to view the new account/get the extra $100 free towards new leads. What a mess...the agent was so unhelpful, asked to speak with a manger, and I was put on hold for 15 mins till I was disconnected. Called back had to explain again...Call my back for help.

• Review fromRosalie B.

  Date: 12/02/2022

  1 star
  This is the most unprofessional company on earth, with no support whatsoever! Nobody will contact you who is a live person to talk to you to help you in order to not only be a consumer, but to also be a professional to sell on this site!!!! Thumbtack Is one of the worst companies on earth you can email them all day long and they just send you to their FAQs. No one answers any questions there is no life support of any kind and they expect you to pay and none of their information makes sense or is helpful. Do not I repeat do not come to this company they are the absolute worst. I have been trying to work with them for seven months you cannot reach anybody. It is awful do not give them your money do not engage.

• Review fromTiffany M

  Date: 12/01/2022

  1 star
  IF YOU ARE A BUSINESS OWNER DO NOT USE THUMBTACK! THEY ARE THEIVES. Literally got charged $75 for a perspective client saying, "no thank you, you are out of my budget!" $75! they took it from my bank account and agreed it wasn't a lead so they gave me credits....not my money back! THEY STEAL FROM US hardworking individuals and do not care. I can not get any help, they just keep telling me we gave you credit.

• Review fromGina B

  Date: 11/27/2022

  1 star
  This is a scam! There are a few problem:1. I had my budget set for the lowest-$55 per week. I was bumped up to $200. I did not do that.2. You get direct leads from people that are also supposedly contacting other pros. I am being charged for every person whether they contact me back or not. I am also getting charged whether or not I look at the details to decide if I want to connect with the person.3. I had 7 leads in about a 2 week time frame. None of them connected with me, so I lost out $255. I would love my money back. I don't even think customers are really even reaching out to pros. I have deactivated my account as of 11/26/2022 and I hope that I do not get charged like others did after doing so.

• Review fromMike G

  Date: 11/23/2022

  1 star
  Wow, I read through the other reviews on this site and it is the exact experience I have had with them for the past year. Ghost leads are huge, I call them bots. Their refund policy *****, they think that by having an phone number listed with the request, then everything is perfect. Well its not, no one responds to a phone call, no one responds to a text message, no one reads the original quote. But they take my money and I never see it again I never get a refund. I have worked with them for many years, but I am over it, I will not be excepting any more quotes from them, I deleted all of my credit card information so they cant hit me with something else down the road. No one ever responds to a message, you cant talk to anybody. Run dont walk away, run away. He will save a lot of money by finding leads any other way.

• Review fromDoris R

  Date: 11/22/2022

  1 star
  I looked into becoming a contactor for thumbtack, I'm currently unable...I have not signed any type of contract. I am constantly being bombarded with emails and text messages. I am asking that this type of harassment stop immediately. Thank you!

• Review fromSara V

  Date: 11/18/2022

  1 star
  They started emailing me dozens of emails a day just after looking into their site. Tried to unsubscribe from this list but you need to create an account to unsubscribe from their mailing list and customer service just ask you for a bunch of unnecessary information to remove you from a list you shouldnt have been on in the first place. Then they proceed to argue with you stating that they can not remove you from the mailing list without this information because they need to verify the person. Why do you need to verify the person when the person is providing the email address and telling you to remove it from their database?!?! Shady company that just wants to loop you into their system from the first site visit. They even have a whole unsubscribe policy just to make harassing you easier for themselves without repercussion, but I didnt see this policy before going to their site, so I couldnt have known or agreed to the terms beforehand.

• Review fromJen V.

  Date: 11/17/2022

  1 star
  Scam! Thumbtack is the worst lead gen service platform we had! We paid and put in a good budget to their platform but for a year we NEVER receive any leads! Total BS!

• Review fromVince K

  Date: 11/14/2022

  1 star
  I requested to get a refund for a charge that I personally did not do. I was sent a lead. I had not used the app for a year and a half and dont have any services that are used on the platform. I was given a credit and told that I can use the credit for any future leads. I'm not able to use these credits because I have not been a personal trainer for over a year. I also do not do any business that includes any of the options thumbtack provided. It may show in the system that I claimed a lead but me personally, I never claimed it. It's impossible to get a hold of costumer service to resolve the issue. The phone number provided only allows you to text and refers you to the website. This company is scamming professionals and not refunding to their bank account.