Business Profile

Loans

SoFi

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Loans.

Important information

Customer Complaint:
BBB’s business profile for SoFi was created in September 2012. A review of SoFi complaints was completed in June 2025.

Consumers are encouraged to review the following links for information on terms of service and security.

SoFi Terms of Use Agreement
SoFi FAQ

Complaints

This profile includes complaints for SoFi's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

2,312 total complaints in the last 3 years.
774 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:03/14/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I opened an invest account with **************************** months ago. I had invested and bought stocks and such on it. My phone was stolen and I ended up losing access to most of my emails and a lot of my accounts because I didn't remember the passwords and they were saved on my phone. After a few months I was finally able to get in touch with them verified my identity and changed the email and phone number they had on file to my current ones. I then accessed my account and it still shows my invest account and it's net worth. Which is almost $1,000 it's $998 I believe. But when I tried selling any of my stocks or withdrawing anything it wouldn't let me do any of it. So I contacted them and they told me that they had closed my invest account a couple months ago. I asked if that meant they sold my stocks and kept the money or what because that is stealing. I was told they couldn't see that information, that I would have to talk to someone from that department. I was told they would reach back out to me when I ended up getting a hold of them. Which they never did and it's been over 2 months now. Even after contacting them my account still shows my investments and how much there worth but I still can't do anything with it. I told them this was stealing and they told me they would be in touch. How is this possible isn't this a crime. I just want my access to my stock and invest accounts and or money. Which is mine how can they just up and decide to close my accounts.
Business Response
Date: 03/21/2025
Please see the attached letter.
Customer Answer
Date: 03/21/2025

Complaint: 23065260

I am rejecting this response because: no matter what you say I had purchased stocks that did well my active invest account as you can see from the screen shot I sent was up to just under $1000. I account was making money for over a year before you decided for whatever reason to take it from me. I had lost access to my email and account so I never received this so called email. Even if I would have it doesn't matter the fact remains you closed one of my accounts stating that you sent deposits back to the bank. First of al I had closed that bank account so that makes no sense at all and quite frankly is not true, ITS IMPOSSIBLE. Second, I had made over two or three times what I had deposited with my invests account. So it wouldn't be fair, right or even legal to just send the original deposits back. At least I don't believe that would be legal. Third, my account still shows a positive balance of just under a thousand dollars. You might have the right to close an account any time but if you do so you can't just do what you please with your clients stocks, bonds and or funds. At the very least you'd have to give them there cash value. I don't think that's even legal. I'm almost positive you would have to give them the choice of cash value or moving there assets to another firm. Because them stocks were doing well and if I had to guess are going to continue to grow exponentially at a fast rate. How can you take something that don't belong to you I got tax forms from the *** about my assets meaning in there eyes they belonged to me because they did. What you did is nothing short of stealing plain and simple. so if I had to guess you realized my stocks were doing extremely well, some doubling or tripling in under a year and decided you wanted them for one of your personal portfolios. Whatever the case I never received the funds or stocks that were in my account and they definitely were not sent back to a bank account that I had already closed.

Sincerely,

****** ******
Business Response
Date: 03/28/2025
Please see the attached letter.
Initial Complaint
Date:03/13/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Original transaction date: 04/21/2024 Claim filed: November 2024 Transaction reversal date: 1/09/2025 Filed a claim using Sofi dispute department because the transaction they were being a middle man found to be a scam. So the scammer provided their information and I provided my own proofs. I thought this to be an easy money back process since the scammer kept lying and did not send anything to me. Surprisingly, I lost the claim and requested Sofi proofs how the investigation was concluded. It took 3 months to arrive to me and I found out Sofi took the tracking number not working as delivery proof and decided in not my favor. The delivery status says, Label Created, not yet in system, which means tracking was only created and not scanned by post office which also means was never scanned or delivered. I do not know how this can be happened so I tried to appeal and reopen but they are not assisting me properly but only saying go to Better Business Bureau or make a small claim. Since the scammers not in the **, I am here to file a claim to billing get adjusted properly since it is Sofi did not do their job properly and harmed me as financially.
Business Response
Date: 03/20/2025
Please refer to the letter attached.
Initial Complaint
Date:03/13/2025
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 3/5/2025 I got gas at my normal gas station I go to on a weekly basis. I pay at the pump and my card is always authorized for the $75 hold. This time, the hold has not been released. The $45 for the gas I purchased has already cleared the same day, 3/5/2025. I have contacted the gas station directly for this hold to be released, I have contacted ***** directly and they have both confirmed SoFi is holding the $75 not the gas station or the corporation *****. I was provided with 4 reasons the hold was on my account and the blame is being pushed to every other entity except SoFi. SoFi claims they cant do anything and will be holding the funds until 3/15/2025. I was contacted by a complaints department who read the terms and conditions of SoFi regarding holds at gas station pumps and it says the hold may last UP TO 7 days. While these are business days, 7 business days from 3/5/2025 is not 3/15/2025, it is 3/14/2025. The complaint specialist made sure to inform me that the 7 day time frame is business days to which I asked how they would release the funds on 3/15/2025 if its not a business day even though she just confirmed its supposed to be business days so then I asked since 3/15/25 is a Saturday if they will then hold until the next business day which is 3/17/25 to which she replied yes. I then went over the ******** again and explained that 7 business days is 3/14/25 and she then said well even though the transaction was on 3/5 we have it marked as 3/6 in our system so that is how they determine the 7 business days. I then proceeded to tell her my account clearly shows the transaction was 3/5. She refused to allow me to speak with a supervisor ****** ******** and said she will pass my concerns along. The continued lies and violation of the terms needs to be invested. There is no way in the only one this has happened to.
Business Response
Date: 03/21/2025
Please reference the attached letter.
Initial Complaint
Date:03/12/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I was victim of a job scam in which a foreign company stole $1550 from me under false pretenses of reimbursement for software installation. I contacted my bank to assist me but they are denying my fraud claim without contacting me for details or anything. I will upload proof of the scam as needed. I have no money in my bank. I will also be filing criminal charges against the scammers. I will also pursue litigation against SoFi for not handling the fraud.
Business Response
Date: 03/21/2025
Please reference the attached letter.
Customer Answer
Date: 03/21/2025

Complaint: 23059276

I am rejecting this response because: That is false. I appealed my dispute on 03/13 and the case remains open. On 03/12 I submitted documents indicating that I was involved in fraud and a scam and that this was indeed not normal behavior for my checking account. My account remained in negative for approx. two weeks without a provisional credit during this investigation which I have requested today on 03/21/2025. All federal agencies have been informed of the fraud and scam. I'm making a local sheriff's office report today with a large stack of documents proving that I was involved in a known scam that is being investigated by the *** and ***. To keep me as a customer, ********************** must acknowledge that I appealed on 03/13/2025, that my case is still open, that I'm very aggravated that they have tried to close my complaints against them by using outdated and false information regarding my case. This case is NOT CLOSED. and that has been confirmed by SoFi agents today. I have a right to remain informed about my case. I have a right to continue my appeal. I have contacted ***, CFPB, ***, *** as well as the **************** I will continue to dispute SoFi's claim that my case was closed and that this was normal activity for my account. That is patently false. They are required by law to review the documents I've submitted for my appeal, proving that this was not normal behavior for my account and that I was indeed involved in a known fraud scam that the *** is investigating nationally. It can happen to anyone. When it happens to you, you hope that your bank has your back. They did not. They have been simply stating false and outdated erroneous responses to my complaints. And I will continue to defend myself against this. I have a right to defend my assets and my family. I also have the right to leave SoFi and report negative reviews and complaints online so that others may be forewarned that SoFi will not truly protect them in fraud cases. If necessary I will sue for false advertisement, delaying, lying to CFPB etc. I am adding on to this case each day.

Chelsea First
Business Response
Date: 03/28/2025
Please reference the attached letter.
Customer Answer
Date: 03/29/2025

Complaint: 23059276

I am rejecting this response because: the federal & local government is involved in investigating this scam and fraud. You did not cooperate or communicate with law enforcement. The ********************* stated to contact my bank for a refund because I had been involved in a fraud & scam. To not acknowledge that these are fraudulent transactions, regardless of who authorized them, is not consistent with the ***** view on fraud: which covers P2P transactions that were induced by fraudsters whether I authorized then or not, they were forced. Secondly, in my specific scam the imposter fraudulently obtained my debit card information by having me input my debit card info into an app account for ******* which then only they had total access to & I had no ability to log into that account. So under Ref E their forceful inducing me to create those US Bank transactions is covered under Reg E for one example. I was induced to purchase gift cards, withdrawing money from my bank through ATM which is covered under reg E. I was induced to give them that cash because they posed as a known employer and business. They also had already had access to my debit during that time & were still attempting to debit my account. ********************** is a horrible bank & has done this to numerous people, rejecting their claims on dubious reasons. So, Im working toward a class action lawsuit.

Sincerely,

Chelsea First
Business Response
Date: 04/01/2025
Please reference the attached letter.
Customer Answer
Date: 04/02/2025

Complaint: 23059276

I am rejecting this response because: I am requesting refund for the two US Bank transactions which fall under reg E.
Because the scammer coerced me into making those transactions to steal my debit card and information. Then, they had those two accounts when I had no access to them. & there was no benefit to me bc I had no access to those accounts. **** is currently working on legislation to cover authorized FRAUD & many banks have already agreed to cover these types of charges due to consumer pressure, so I will continue to fight SoFi. & I will be leaving bank shortly & would never use your services again, bunch of phony, arrogant, jerks. I would never trust my money with these dirtbags again. & your outsourced customer service. This bank is a scam. And I will be sure to tell everyone. When they sell you zero liability, and you present to them an actual *** criminal investigation that you were involved in a scam, they act like, oh well nothing we can do. Cooperate with law enforcement! I will not relent on getting my money back from SoFi on these two charges.

Sincerely,

Chelsea First
Initial Complaint
Date:03/12/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I made a purchase back in January and never received it. I asked that company ********** what happened to my order. They never sent it. I asked Sofi to dispute the charges and it has been a month and nothing from them at all. There has been no update on it since February 19th and I don't know what is going on.
Business Response
Date: 03/21/2025
Please reference the attached letter.
Initial Complaint
Date:03/12/2025
Type:Order Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I closed my SoFi accounts a while ago (I believe a couple of years ago) Today, I got the message with the subject "Log in to your account to avoid a $25 inactivity fee", however I don't have an online login anymore. Can you just close all my accounts on ********************** please?
Business Response
Date: 03/19/2025
Please reference the attached letter.
Customer Answer
Date: 03/19/2025
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***** ****
Initial Complaint
Date:03/11/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am filing this complaint because my credit report contains unverified accounts that I do not recognize. These accounts are appearing under my name without my authorization, and I have every reason to believe they may be linked to a data breach or fraudulent activity. I take my financial security seriously, and I refuse to allow false or unverifiable information to damage my credit standing. These inaccuracies are actively harming my financial stability, and I demand immediate action to correct them.Despite my repeated attempts to obtain verification, I have not received any legitimate proof that these accounts belong to me. This blatant lack of transparency is a direct violation of my consumer rights. Under the Fair Credit Reporting Act (FCRA) 15 U.S.C. 1681g, I am demanding full documentation proving the validity of these accounts, including:Company Name: 12 SOFI LENDING CORP Account Number: ******* Reported Balance: $6,799.00 I require real, verifiable proof such as original account applications, signed agreements, or transaction records confirming their legitimacy. A generic response stating that the account has been "verified" is not acceptable. If no such documentation exists, these accounts must be immediately removed under FCRA Section 611(a)(5)(A)(i), which mandates the deletion of unverifiable information from consumer credit reports.Additionally, I am filing a formal complaint with the Better Business Bureau (BBB) against them, as this company has failed to provide proper documentation proving the validity of the reported account. Their refusal to supply supporting records and their failure to conduct a legitimate verification process are clear violations of federal law. I expect an immediate investigation and a full response addressing this issue.
Business Response
Date: 03/21/2025
Please reference the attached response.
Initial Complaint
Date:03/11/2025
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I started an application for a personal loan through SoFi and needed help making sure my information and income was correct. I was not confident or sure that the correct tax pages had been submitted and over the phone I asked for assistance. I am newly self employed and am learning how to read and fully understand what forms need to be submitted. I asked for assistance and I could not be transferred to a higher up employee to help. I was offered minimal help and my understanding was that this loan was not being submitted for final approval. It was submitted. My understanding was there was a process that involved speaking with another person to confirm my information and review the application with me. I feel that my loan application was submitted without my consent and I would like this removed from my credit report. They will not move this request forward and I truly would like to resolve this immediately and move on. I do not feel comfortable speaking with them again as Im extremely angry with this situation. I have called multiple times to follow up on this matter and no longer can navigate a conversation.SoFi recommended that I reach out Expedia, so I did. They explained to me that they have nothing to do with this process or removing this from my report. They said SoFi is giving me incorrect information by telling me to reach out to Expedia. Im a human being and trying to make smart financial decisions and I feel taken advantage of. I truly dont agree with the people im speaking with when I call and I dont know how to move forward. Overall, I would like this application and my personal information deleted from SoFi and I want to make sure this credit pull doesnt stay or appear on my credit report.
Business Response
Date: 03/20/2025
Please reference the attached letter.
Initial Complaint
Date:03/11/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Ive been trying to dispute a fraudulent charge on my account and when asked to provide proof I provided activity logs, screen shots, and ip addresses that back my claim but they refuse to refund my money I contacted the original vendor and confirmed the funds were already refunded
Business Response
Date: 03/21/2025
Please reference the attached letter.
Customer Answer
Date: 03/21/2025

Complaint: 23050761

I am rejecting this response because: I have not received any response nor resolution they have not been able to provide me with a refund

Sincerely,

******** ******
Business Response
Date: 03/25/2025
Please reference the attached letter.
Initial Complaint
Date:03/11/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On February 3, 2025, I discovered $5,546.72 in unauthorized transactions on my debit card. The fraudulent charges occurred in multiple Illinois cities I have never visited, including ATM withdrawals and purchases at stores such as ******, *********, Marianos, ************** and Best Buy. I immediately reported the fraud to SoFi and followed all required procedures, yet my dispute was denied in less than 24 hours with no real investigation.SoFis response to my dispute was based on false assumptions rather than actual evidence. They denied my claim by stating that there was no unauthorized access to my account, implying that I must have shared my PIN, and assuming that my knowledge of my account balance meant I was involved. These claims are completely inaccurate. I have never shared my PIN, I have never been to these locations, and my card was stolen before being used fraudulently. SoFis refusal to return my stolen money contradicts its own policy, as they advertise that customers are protected under the Mastercard Zero Liability Policy, yet they failed to uphold it in my case.I have also discovered that SoFi accessed my credit profile without my consent or explanation during this dispute process. As this was a debit card fraud case, there was no valid reason for them to conduct a credit check, and I believe this was done improperly.This entire experience has caused severe stress and financial harm. Losing over $5,500 is not just a numberit has real-life consequences. SoFi has demonstrated a complete disregard for consumer protection, and I am seeking BBBs assistance in holding them accountable.I request that SoFi refund the stolen funds and provide transparency about their policies regarding unauthorized transactions. I also believe the BBB should publicly report SoFis failure to uphold its fraud protection commitments to warn other consumers of their unethical practices.
Business Response
Date: 03/20/2025
Please reference the attached letter.
Customer Answer
Date: 03/21/2025

Complaint: 23048033

I am rejecting this response because: The bank has invalid and biased reasoning for denying to reimburse my stolen funds

Sincerely,

******* *******
Business Response
Date: 03/27/2025
Please reference the attached letter.

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.

Cookies on BBB.org

Important information

Complaints

Customer Complaints Summary

If you've experienced an issue

Filter and sort by

Sort by

Complaint status

Complaint type

Complaint statuses

Business Response

Customer Answer

Business Response

Complaint statuses

Business Response

Complaint statuses

Business Response

Complaint statuses

Business Response

Customer Answer

Business Response

Customer Answer

Business Response

Customer Answer

Complaint statuses

Business Response

Complaint statuses

Business Response

Customer Answer

Complaint statuses

Business Response

Complaint statuses

Business Response

Complaint statuses

Business Response

Customer Answer

Business Response

Complaint statuses

Business Response

Customer Answer

Business Response

SoFi is NOT a BBB Accredited Business.