Complaints

This profile includes complaints for SoFi's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

SoFi has 9 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  SoFi

  San Francisco, CA 94105-2624

• 

  SoFi

  2750 E Cottonwood Pkwy Ste 300 Salt Lake City, UT 84121-7285

• 

  SoFi

  2750 E Cottonwood Pkwy Ste 300 Holladay Cottonwood, UT 84121-7285

• 

  SOFI

  6175 Main St STE 490 Frisco, TX 75034-3441

• 

  SoFi Finance Inc.

  860 Washington St Fl 2 New York, NY 10014-1308

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/05/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Loan was funded in October of 2024, called in and discussed a payoff on 2/4/2024. Nailed check that day for payoff. Advised it would be backdated to mail date. Called several times to request advise to not be charged interest for any processing delays. Terrible customer service and at the end I was charged nearly $100 in accrued interest post payoff. Requested they concede this given I had stayed diligent throughout. Zero willingness offered to make right. After several loans equating to thousands of dollars and investments, they raked me for $100 and my business and reputation as a customer didnt matter. Any other financial institution would have found a place of compromise or waived this altogether. If this is how customers are treated by holding checks for nearly three weeks, its indicative of nefarious financial practices. It takes two business days to send a letter from ******** to their lockbox site in ******, **. Not only that but I called to check in several times to assure all was good when the check sent. The last few interactions were impersonal and made out to seem like I was in the wrong. This is bad service, business, and all around not good practice. I hope this was all worth milking me for $98.30.

  Business Response

  Date: 03/14/2025

  Please reference the attached response.

• Initial Complaint

  Date:03/05/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I lost the debit card to my account and immediately ordered a new one. Sofi would not overnight me a card and does not offer that as an option. Sofi does not have branch offices that i can walk into and obtain money from my account so I solely dependent on online options. They do not offer a virtual card that gives you the entire card number either. So using a money transferring app was out of the question. They do have a pay a friend option worked the first time I used it but refused to work any again siting security reasons which is way to broad of a reason. They only way I was able to transfer money was through wire transfers that cost $30 each. I had to send 4 different wire transfers that I shouldn't have had to spend especially because it took over 2 weeks to get my physical card. I honestly feel that security reason was manufactured forcing me to pay the bank to access my money and second reason was because I had a rather large deposit and was spending it to quick for their liking. Sofi should have to refund that $120,2

  Business Response

  Date: 03/14/2025

  Please reference the attached letter.

• Initial Complaint

  Date:03/05/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have had a credit card with SoFi for years now. Recently, in an attempt to raise my credit score, I paid off my card in full (along with other cards I had). During the process of these accounts closing, my credit score temporarily dipped lower than normal. As a result, without any warning or consultation, "the system" lowered my total credit from 2000 to 1000. Yes. It cut it in half RIGHT AFTER I paid the full balance. Now, as I knew it would, my credit is higher than ever so I reached back out and said "Hey... you lowered this instantly when my score dropped and now my score is better than ever so raise it..." They said they are unable to at this time. Again, I have multiple other cards and none of them have lowered my balance or anything and they have WAY higher limits. To have "a system" just lower someone's balance with no warning especially after they paid off the whole balance showing they are a good customer is not only stupid but, in my opinion, should be illegal. The whole reason I did this was to increase my amount of available credit. They instantly defeated that by reducing the amount of credit I had with them. Once I pay off the remaining balance, I never intend to bank with SoFi again. I want an apology. I want them to admit that their system does not make any sense and they are using as a cop out. If it is just "the system" it should have happened with other well known institutions, not just them. And if you are going to lower someone's credit limit without consulting them due to lowered credit, you should have a policy to raise it when it gets higher. They literally are the worst. They will lower it given the opportunity but refuse to raise it for the same reasons.

  Business Response

  Date: 03/11/2025

  Please see the attached document.

  Customer Answer

  Date: 03/11/2025

   
  Complaint: 23024424
  
  I am rejecting this response because:
  
  All you are doing is stating your "policy" back at me. I am stating your "policy" is poor (at best) and pointing out that you are the ONLY creditor I am dealing with with whom this happened. I am saying your policy is bad business and that your policy is poor customer service. What you sent me only makes sense in your own internal structure. Someone paying off their entire balance should not result in their credit limit being decreased due to a temporary dip in credit score. Just know SoFi will not stand the test of time of other financial institutions with your current "policy". Either way, I had NO issue getting a new card with a MUCH HIGHER limit and am initiating a balance transfer to that card. I will then close my card with you and bank account with you. From there, I will continue to provide negative feedback on every platform I can find as your company is bad even relative to other similar companies (which are also bad). It is so wild that you all have cause me so many issues but we are dealing with the lowest amount of money. You all clearly have no clue what you are doing.
  
  Sincerely,
  
  ***** *****

  Business Response

  Date: 03/14/2025

  Please see the attached document.

  Customer Answer

  Date: 03/18/2025

   
  Complaint: 23024424
  
  I am rejecting this response because:
  This is simply them stating their internal policy back at me for a second time. I understand I was given an agreement. I am not a complete moron. Basically, this response is saying "we don't care". They did not even address my response about how it is a bad policy and bad customer service, they just sent the same copy-paste default reply again essentially. Clearly they are just a bad business and do not care about their customers in the slightest. Par for the course these days. I will never bank with SoFi again and will be making it a new hobby to find out every place I can warn people of SoFi as an institution. 
  
  Sincerely,
  
  ***** *****

• Initial Complaint

  Date:03/05/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 2/18/2025 I took a **** to work. I was ******* to get out the car cause it was pouring down raining. I accidentally left my wallet in the ****. My wallet had my phone with it as well as my Sofi card. I suffer from **************** and Im autistic . I have all my PIN numbers written down in my wallet to help me remember. I just recently purchased a new phone a couple of days ago and was able to download my SoFi app. My debit card had over 16 unauthorized charges. I filed a dispute with Sofi bank and they denied all the charges and closed the disputes. I called them on today 3/4/2025 to ask them to please provide information for the investigation they have failed to do so. Its no way they did a proper investigation within 48 hours. I only want my refund back. They are not trying to assist me at all. Upon reading several comments and reviews online it seems this happens to a lot of Sofi customers and they never get any disputes resolved. This is not right! Please help me to get these disputes resolved and tell them to do a proper investigation. I posted the picture of the last time the card was in my possession. When I used the **** on 2/18/2025

  Business Response

  Date: 03/20/2025

  Please reference the attached letter.

• Initial Complaint

  Date:03/05/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  To Whom It May Concern,On February 11, 2025, I attempted to purchase devices from ************ for a total charge of $492.00 using my SoFi Bank debit card. Shortly after, SoFi required me to verify the transaction, which I did. Upon my confirmation, SoFi approved the transaction, and my devices were shipped the next day.However, when the devices were supposed to be delivered, they were instead returned to ************ because ************ claimed that SoFi had disputed the transaction as fraud. ***** Mobile informed me that they would issue a refund, but after over a week without receiving it, I contacted SoFi to file a dispute for goods not received.Instead of processing the dispute correctly, SoFi filed it as an unauthorized transaction. I was informed that I would receive a provisional credit within 10 business days if the dispute team cleared it. However, today, March 5, 2025, when I was supposed to receive the provisional credit, SoFi informed me that the process would now take 45 to 90 days, claiming that the dispute was filed as an authorized transaction.I have recorded calls proving that SoFi initially misclassified my dispute as unauthorized rather than correctly processing it as goods not received. Additionally, I have provided SoFi with all relevant documents from ************ and recorded conversations from both ************ and SoFi representatives confirming mismanagement of funds.Several SoFi representatives have explicitly stated that the transaction was filed as unauthorized. However, SoFi is now contradicting that and delaying my rightful provisional credit. This mishandling violates the *************** Transfer Act (EFTA) and my rights as a consumer under Regulation E, which mandates a provisional credit within 10 business days if an investigation extends beyond that period.I am requesting an immediate review of this matter and intervention to ensure SoFi complies with EFTA and Regulation E.

  Business Response

  Date: 03/14/2025

  Please reference the attached letter.

• Initial Complaint

  Date:03/05/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Basically recently there has been a leak of my wifes and I bank accounts from *** and Caesars a data breach and there systems was just hacked a few months ago and someone was able to get into my accounts and drain them using those 2 places apps, I filed a dispute and in less than a few days SoFi denied the claim without any real investigation 1 I dont have a bet *** account but I have a *** account someone did deposits using my card to a BetMGM account with a different name on it, by law the casino can get introuble because only the account holder can make a deposit and there name has to be on the payment method they used which is a valid dispute Caesars is my own account but it was also hacked and use to drain my account including this one and my *************** I have spoken with Caesars they are investigating also on there end also but it has been hard to get SoFi to reopen the investigation I have never ever in my life deposit more than 100 at a time I have always did 10 or 20 bucks here and there and the money was supposed to be used for my family towards finding a new home and now we might become homeless because of this situation

  Business Response

  Date: 03/14/2025

  Please reference the attached letter.

• Initial Complaint

  Date:03/05/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Because SoFi does not provide any way to send printed materials in connection with an account, I must turn to the Better Business Bureau to convey information that deserves to include visual demonstrations of problems -- and there is definitely a problem now.I placed an order to make a "payment to a friend" on my SoFi checking account. I found it a bit odd that I could only pay a friend and not send a transfer via Zelle because my other bank accounts made defining accounts with whom I make and receive frequent transfers as linked accounts. I did that many times even with accounts in institutions that did not use Zelle, but SoFi requires me to enter detailed information. I have to ask what is the reason for the difference because I have been keeping the account of my "friend" as a linked account to my checking account. That is already something that puzzles me greatly.However, I arranged a transfer of $42.08 to my "friend" on February 28, 2025. I now see that the transfer was not posted in my account until March 1, 2025. Tonight, however, I was notified that the transfer has not been received in the account of the "friend" yet. The delay is unusually long, and I want to know why this is happening. If I must link the account, I need to know how to do that safely and securely. I am attaching a screenshot that shows the problematic transaction that is still not complete

  Business Response

  Date: 03/14/2025

  Please reference the attached letter. 

• Initial Complaint

  Date:03/04/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  After recently reviewing my credit report from your company, I noticed several inaccuracies that need to be addressed. The accounts in question are listed below:Company Name: 12 SOFI BANK N A Account #: ********* Balance: $48,792.00 Under the Fair Credit Reporting Act (15 U.S.C. 1681g), I am formally requesting copies of all documents in your records that were used to verify the accuracy of these accounts. Please provide these documents in your response to this letter.I respectfully ask that you do not reply with a generic statement claiming the accounts have been verified. Instead, I expect to receive the actual records supporting this verification. If no such documentation exists, these disputed accounts should be removed from my credit report immediately, as required under Section 611(a)(5)(A)(i) of the FCRA.Including unverified or inaccurate information on my credit reportand continuing to share it with third partiesunfairly damages both my credit standing and my reputation. I ask that you take this matter seriously and resolve it as soon as possible.

  Business Response

  Date: 03/13/2025

  Please see the attached document. 

• Initial Complaint

  Date:03/04/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had an account with **********************. I had my phone stolen and fraud occurred in my account. I would like to have a certified account, but now theres some kind of amount owed on my account. I dont mind paying, but I would like to know if I pay would I still be able to open up a new account?Any help is greatly appreciated!

  Business Response

  Date: 03/13/2025

  Please reference the attached letter.

  Customer Answer

  Date: 03/14/2025

   
  Complaint: 23017395
  
  I am rejecting this response because:

  Why are they sending me a response by mail? They could easily respond by email or phone number. I wont know if my situation is resolved for days now.
  
  Sincerely,
  
  ****** ***********

  Business Response

  Date: 03/20/2025

  Please reference the attached letter.

• Initial Complaint

  Date:03/03/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  There is a hold of $75.00 on my checking account since 02/24/25. Today is 03/03/75. I have contacted both SoFi and ******* and neither will remove the hold on my money

  Business Response

  Date: 03/13/2025

  Please reference the attached response

  Customer Answer

  Date: 03/21/2025

  There is a $75.00 hold on my SoFi checking account since 02/24/25 and today is 03/03/25. I contacted both ******* and SoFi via a conference call and neither of these companies assisted in removing the hold despite the fact ******* can see and admitted it was a voided transaction

  Business Response

  Date: 03/27/2025

  Please reference the attached response.