Business Profile
Loans
SoFiThis business is NOT BBB Accredited.
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Important information
- Customer Complaint:
BBB’s business profile for SoFi was created in September 2012. A review of SoFi complaints was completed in June 2025.
Consumers are encouraged to review the following links for information on terms of service and security.
SoFi Terms of Use Agreement
SoFi FAQ
Complaints
This profile includes complaints for SoFi's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 2,318 total complaints in the last 3 years.
- 771 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:03/13/2023
Type:Customer Service IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have been receiving physical mail at my apartment addressed to a previous recipient. I have never done ANY business with SoFi. As a non-customer, this is the only way I am able to contact this business as their posted contact methods require an open account to be used.My name is *************************, my address is ******************************************************************. The intended recipient is a *************************, who does NOT live at this address.Business Response
Date: 03/20/2023
Please see the attached document.Customer Answer
Date: 03/20/2023
Complaint: 19591967
I am rejecting this response because:
According to the attached document, you stated that you'll be sending a consent form to the customer i.e. the intended recipient. Chances are that consent form will end up back at my address and not end up in the hands of the intended recipient because the mailing address they provided is no longer their place of residence. You'll have to find some other way of contacting them.
Sincerely,
*************************Business Response
Date: 03/23/2023
Please reference the attached document.Customer Answer
Date: 03/28/2023
Better Business Bureau:
I have received the paperwork mentioned in the response made by the business in reference tocomplaint ID ********, and find that this resolution is satisfactory to me. For confidentiality purposes I have not signed the release forms, and this matter has been handled privately.
Sincerely,
*************************Initial Complaint
Date:03/13/2023
Type:Product IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I had 4 Sofi p2p payments totaling around $2700 and I wanted to buy bitcoin, which SoFi said was allowed but their card was not working so I sent bank transfers to my external checking account so I could use my debit card to buy bitcoin. It said pending so I went to bed, I woke up the following morning to my account "Frozen" I called and they said I would have wait until the review team reaches out to me. I said that was fine, then about an hour later while my account was frozen I started seeing "Miscellaneous debits" happening I called immediately and was met with the same script saying I will have to wait for the review team to reach out to me. While I was waiting I pulled up all of my transactional receipts used for this account and waited. Well I was waiting and waiting and then received a DoNotReply email from SoFI saying my account was closed and they won't tell me why or where my money is. I called again today and was gave the same script but this time they say. I violated tos but thats impossible as all my transactions are from bitcoin trading which I was told specifically by SoFi was allowed. This is a total nightmare.Business Response
Date: 03/19/2023
Please see the attached document.Customer Answer
Date: 03/19/2023
Complaint: 19591608
I am rejecting this response because: I have not received my $2,735.44 or any letters and or documents from them yet. I guess I will wait to see if they send anything to my address. I'm not sure how this works. Thanks
Sincerely,
*****************************Business Response
Date: 03/27/2023
Please see the attached document.Customer Answer
Date: 03/28/2023
Complaint: 19591608
I am rejecting this response because: I want my $2,735.44 I have records and chats from every payment received along with screenshots. This is theft at this point. I want my ************ the account as you said you did and send me my check of $2,735.44.
Sincerely,
*****************************Initial Complaint
Date:03/12/2023
Type:Billing IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Some did a fraudulent charge on my credit card of more than 400 dollars. I called to dispute the charge. They said it would take 2 weeks for me to get a new card and 2 months for them to investigate to remove the charge. This is way to wrong of a process!!! Other banks Ive dealt with didn't take this long. The fraudulent charge happened while I was at work and from a state i don't live in!!! I just want the charge removed from my credit card it shouldn't take 2 months!! They said 2 billing cycles which equals 2 months.Business Response
Date: 03/20/2023
Please see the attached document.Initial Complaint
Date:03/11/2023
Type:Billing IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Im a Victim of Fraud and Identity theft, and *** made MULTIPLE complaints and follow *** WITH ALL 3 Credit Companies..and SoFi, ive told them to delete any account that were made in my name because I didnt originally open them or give anyone permission to, the credit companies and sofi seems to refuse to ack***ledge the information I provided and kept the account open AFTER telling them to close all accounts thats ILLEGAL, if you can help guide me to a credit lawyer that would be great because im willing to sue *** for negligence and the amount of damage that was made to my credit reports.ive been complaining for months and every party k***s and have a case about it but is choosing to ignore it, I actually want a PAID settlement too for all the trouble they caused. SOFI is PRACTICING ILLEGAL METHODS TO KEEP MY ACCOUNT ACTIVE, I want SOFI and the credit companies to remove ALL information about Sofi from ALL my accounts.its fraudulent and they need to pay for keeping an account open for so long after I told them I shouldnt have any and to close them all, they lied in my face. They should pay and it has been months, well over 30-60-90 days this needs to be resolved NOW.Business Response
Date: 03/15/2023
Please reference the attached document.Initial Complaint
Date:03/10/2023
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I'm having difficult with this bank adding a beneficiary to my savings account. This is important for me to be able to list a family member as beneficiary in case I die.Business Response
Date: 03/17/2023
Please see attached.Initial Complaint
Date:03/10/2023
Type:Billing IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am a victim of identity theft. My personal information was used to apply for fraudulent accounts with sofi bank. I have been severely affected due negative impact on credit score and reputation. This fraudulent information on my credit report has caused me damages. I would like for sofi to do a through investigation and remove accounts immediately.Business Response
Date: 03/18/2023
We have responded to this complaint previously and no new information has been provided by the consumer.Initial Complaint
Date:03/10/2023
Type:Billing IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am a victim of identity theft. My personal information was used to apply for fraudulent accounts with sofi bank. I have been severely affected due negative impact on credit score and reputation. This fraudulent information on my credit report has caused me damages. I would like for sofi to do a through investigation and remove accounts immediately.Business Response
Date: 03/18/2023
We have responded to this complaint previously and no new information has been provided by the consumer.Initial Complaint
Date:03/10/2023
Type:Product IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have a checking account with SoFi. In January 2023, I opened a claim dispute with A hotel that owed me money. I have sent the bank all the information they need, including emails from the manager of that hotel, and a voicemail, where she states yes, the money is due me.To this day, SoFi has not 'completed their investigation'. I have written them through email and their chat, and called them, more times than I can remember and they still have not taken care of this. Last I heard was they need another month.Why on earth would this take so long? And no provisional credit. No other bank I have had has EVER done this.Business Response
Date: 03/16/2023
Please see attachmentInitial Complaint
Date:03/09/2023
Type:Customer Service IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am a victim of identity theft. My personal information was used to apply for fraudulent accounts with sofi bank. I have been severely affected due negative impact on credit score and reputation. This fraudulent information on my credit report has caused me damages. I would like for sofi to do a through investigation and remove accounts immediately.Business Response
Date: 03/18/2023
Please see the attached document. Thank you.Initial Complaint
Date:03/09/2023
Type:Billing IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I signed up for the SoFi Credit Card in Aug 2022 with a $200 bonus promotion for spending $1500 in the first 3 months. I spent $1,706.99 at Homedepot.com on 09/09/2022 and paid off the entire balance on 10/07/2022. However, the $200 bonus promotion was never credited to my account.Business Response
Date: 03/15/2023
Please reference the attached document.
SoFi is NOT a BBB Accredited Business.
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