Business Profile

Loans

SoFi

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Important information

Customer Complaint:
BBB’s business profile for SoFi was created in September 2012. A review of SoFi complaints was completed in June 2025.

Consumers are encouraged to review the following links for information on terms of service and security.

SoFi Terms of Use Agreement
SoFi FAQ

Complaints

This profile includes complaints for SoFi's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

2,311 total complaints in the last 3 years.
774 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:11/16/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I filed a fraud claim for my bank account due to unauthorized transactions by cashapp. They denied me for receiving any funds or even provisional credit. It left me in a behind because it happened exactly when I just got paid and then entirety of my paycheck was gone due to the unauthorized transactions in the amount of $3200. Then a couple days later after making a decision on the claim, they deactivated my debit card and then closed out my bank account without any notice until an email saying they closed my account. That really left me in a bind because then I had no access to any of my funds at all.
Business Response
Date: 11/22/2022
Please see the attached document.
Customer Answer
Date: 11/22/2022

Complaint: 18416013

I am rejecting this response because:

Sincerely,

*****************************
Customer Answer
Date: 11/28/2022
I do not accept the possible resolution to the problem. Would like to have my funds returned.
Business Response
Date: 12/06/2022
Please see the attached document.
Initial Complaint
Date:11/16/2022
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
SOFI decided to restrict my account and take hostage of all my money without providing any further information. I spoke to a dozen of customer service reps and were told to leave a message at Security Team's Mailbox *************. However, no one ever responds to me after leaving numerous messages. It's been almost a year and they still have not got back to me regarding what's going on.
Business Response
Date: 11/23/2022
Please see the attached document
Customer Answer
Date: 11/23/2022

Complaint: 18415969

I am rejecting this response because:

They are simply confirming receipt of the complaint but not taking any actions

Sincerely,

Bei Ji
Business Response
Date: 12/01/2022
December 1, 2022

Better Business Bureau
1805 *****************************, Suite 100
******, ** 78754
RE: BBB Rejection Case# ********: Bei Ji

To whom it may concern:

We are in receipt of your letter received November 28, 2022 regarding the above referenced individual. We are reviewing the customers concerns and sending a response directly to the customer with a disclosure consent form. Upon receipt of the signed disclosure consent form from the consumer, we will forward a copy of the response to your office. Please do not hesitate to contact our office if you have additional questions or concerns.

Thank you,

Customer ************************************************** N.A.

Customer Answer
Date: 12/01/2022

Complaint: 18415969

I am rejecting this response because I never received any communications from them.
Sincerely,

Bei Ji
Business Response
Date: 12/07/2022
Please see Attachment
Customer Answer
Date: 12/07/2022

Complaint: 18415969

I am rejecting this response because their response is meaningless, worthless, and avoiding the actual problem.

Sincerely,

Bei Ji
Initial Complaint
Date:11/16/2022
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
There are a few discrepancies between the credit bureaus about this account. And I didn't not give my written instruction for them to ************ account. 15 u.s.c. also states that I have the right to privacy. They have called my phone and sent letter to my house.
Business Response
Date: 11/23/2022
Please see the attached document. Thank you.
Customer Answer
Date: 11/23/2022

Complaint: 18415948

I am rejecting this response because:

Sincerely,

***************************;
15 usc **** section 602 A . States I have the right to privacy.
15 usc **** section 604 A section 2 also states a consumer reporting agency can cannot furnish a account without my written Instructions. There for you are in violation of the law and I demand this account be deleted immediately.
Business Response
Date: 11/30/2022
Please see attached.
Customer Answer
Date: 11/30/2022

Complaint: 18415948

I am rejecting this response because:
I want to see all the original documents of this account. Not copies,to include my personal signature. Original everything tied to this account.
Sincerely,

*****************************
Business Response
Date: 12/01/2022
Please see attached.
Initial Complaint
Date:11/16/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Disputed fraudulent charges to checking account appx $500, in five transactions to Target. I disputed them as soon as they were made (I was notified by text of the purchases right away). It has been 10 days and only 3 of the 5 charges were resolved. The other two are the higher ones. I have tried to respond to SoFi via email, ************ to no avail. Even their emails to me regarding the resolved charges, which I'm supposed to be able to reply to, do not go thru. There is NO WAY to speak with anyone who can actually help. This completely wiped out my account. Thank goodness I had no drafts or outstanding checks. Just interest lost. This money was, however, set aside for a major surgery.
Business Response
Date: 11/18/2022
Please see the attached document.
Initial Complaint
Date:11/15/2022
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I contacted SoFi about my account being frozen and not being able to receive my funds back. They kept on telling me the agent is working on my case and that I will soon (No timeframe) will get a call back which I never got. I filed a complaint with the BBB and got a called back the following day stating my account will be closed after the dispute has been completed. I also got a written mail stating the same as well as I will receive any funds in either a check or linked bank account. My dispute has been completed on Nov 1, 2022 and I received an email stating that it was completed yet I received no email stating that my account is closed. I kept calling them and they keep on giving me the same response " The agent is working on your case, but I cannot give you any timeframe when you'll expect a call." I never got a response so here I am filing another complaint demanding my account closed as well as my money returned back to me. I haven't had access to my money in that account for almost a month. I don't want any call back, just my gawdamn money back! Thank you
Business Response
Date: 11/22/2022
Please see the attached document. Thank you.
Initial Complaint
Date:11/14/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I signed up for the Sofi credit card on August 31st, 2022. As a part of the signup bonus, I should earn $200 after spending $1,500 in the first 3 months. I met the requirement for the same back on September 19th, 2022. I have not yet received the $200 bonus.I have reached out to the Sofi rewards team multiple times. A support ticket for this issue was also created. Support ticket # *******, there has been no update on the support ticket since November 4th. I am attaching a reference page of the promotion that I signed up for while applying for the credit card.
Business Response
Date: 11/22/2022
Please see the attached document. Thank you.
Initial Complaint
Date:11/14/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My husband sold some phones and 2 of the buyers paid him by check. One was deposited on OCTOBER 11, another on October 26, and another on October 31. The check on the 11th & the 31st came from the same person and the one on the 26th came back unpaid or bounced for some reason, due to that happening SoFi took it upon themselves to start calling about our other transactions which have not been returned unpaid and harassing people about whether or not the checks issued were legitimate. The woman is older & I believe they confused her because they are under the impression that she told them she did not write the checks to us, yet none of them have been returned ************* have my account frozen and Im unable to withdraw my funds. So my husband went in person & explained to the woman there situation and she was so confused on what he was talking about assuring him that her checks were good which he reassured her that we knew that but the SoFi calling her asking her has got this poor old woman really confused & its completely ridiculous because of the situation was as they are trying to make it, they checks would be already canceled by the bank & that has not happened yet over a month later. I want my account closed immediately & my funds transferred to my linked bank.
Business Response
Date: 11/21/2022
Please see the attached document.
Initial Complaint
Date:11/12/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
So on 11/01/2022, I unknowingly had deposited a fake check because I was scammed, and the SOFI bank had frozen my account, I went ahead and called them, where they transferred me to a internal investigation team voicemail, I was asked to leave a message and they would return my phone call, its been 11 days since Ive called them, I was told it would only take 5-7 business days to call me back, and they still dont have an answer for me. I have $350 and change in my account that isnt part of the investigation and they refuse to let me have my money, also I contacted them again today. And they lady on the phone said at this time we have no information and you need to call the investigation team, and then I said Ive been transferred several times and they dont answer her response was, unfortunately thats all I can do, they will call you back within 5-7 business days, then she transferred me without further comment, I tried calling back but now the phone line doesnt go through and just ends.
Business Response
Date: 11/18/2022
Please see the attached document.
Initial Complaint
Date:11/10/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I received a letter from SoFi today (11/10/2022) in response to a previous complaint I made against them. Their response to my complaint was neither correct nor helpful. They mentioned that they emailed me to warn me about my checking/savings account being closed and getting charged-off if I do not pay my balance, but I never received an email saying that. The only email I received (on 9/04/2022; it is attached below) regarding any closure/removal of anything on my account was that my Overdraft Coverage would be removed, not that my account would be closed and charged-off. I also keep getting told to call the ********************** to settle my charged-off balance, but every time I've called, a representative would either refer me to other departments, tell me that they cannot find my account, tell me that SoFi doesn't have any procedure in place to allow me to pay off my balance, or tell me that I have to wait months to hear from a third-party agency about my balance (I have phone recordings to prove this). None of the information I've received from SoFi representatives made sense. I have been going back and forth with this bank for over a month now and this has gotten extremely frustrating. I just want to settle my charged-off balance and be completely done with this bank. I do not care about reopening this account since I do not want to bank with them any longer.
Business Response
Date: 11/18/2022
Please see attached.
Initial Complaint
Date:11/10/2022
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My account was frozen on Nov 9th, 2022 for no apparent reason. This is my main account so it affects many payments and other financial aspects of mine. I called SOFI but they refused to provide any information such as reason, time frame or how to unfreeze the account. The only thing I was told was to wait for an indifinite amount of time. I'm appalled by the action taken by SOFI to freeze accounts without considering how it might affect the client's finance when there is no evidence of fraud or other illegal activites. They should be held legally responsible for violation of personal property and for any damage caused to me financially or else.
Business Response
Date: 11/18/2022
Please see attached.

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SoFi is NOT a BBB Accredited Business.