Business Profile

Loans

SoFi

Headquarters

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Important information

Customer Complaint:
BBB’s business profile for SoFi was created in September 2012. A review of SoFi complaints was completed in June 2025.

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Complaints

This profile includes complaints for SoFi's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

2,304 total complaints in the last 3 years.
764 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:07/31/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Hello, I attended a concert for group firme at the H3232333****832373631H stadium on may 28th of 2022. I bough 2 tickets floor seats through ticket master paid over $1500 I will provide order number at the end. I am filing a complaint because the concert wasnt what I expect from the stadium itself. The chairs were office to start off with because they were everywhere by the end of the night. Next, security was one of my biggest problems !! For what I spent I wanted to enjoy the show but instead I had to keep repeating through security guard that the people that were coming from the back did not belong there they did not sit there all security would do is tell them to move into the rows as if they had tickets to be sitting there when they were sitting in the back. I went up to the kitty and told them myself they do not sit here security question are you sure I said yes Im sure because Im sitting here I told him to go ask them for tickets and the girls would then just start dancing on them as a credit would just laugh and continue with all the fun with the girls security guards were even recording the concert instead of doing their job Im very upset because instead of enjoying the concert I stood the whole concert trying to get in front of people because they just ended up standing there in the middle alley in between each section and in front of me. There were females standing on chairs drunk that one of them even spilled the drink on my bf!! I find this so sad that as a customer we try to purchase tickets with our financials to go enjoy it with our partners but instead its a bad experience because security can do their job right it was a disaster at this point I feel like my money went down the trash and I would hope to get a refund or get some type of reimbursement. I hope to hear back from you soon thank you for your time.Order # **-56599/*** $14**.00 Insurance $98.92
Business Response
Date: 08/07/2022
Please see the document attached.
Customer Answer
Date: 08/07/2022

Complaint: 17650202

I am rejecting this response because:

Sincerely,

*********************************

I did not receive anything from Sofi as it stated in the letter. I am truly upset and am requesting a refund! Please get back to me.
Business Response
Date: 08/12/2022
August 12, 2022

Better Business Bureau
1805 *****************************, Suite 100
******, ** 78754

RE: BBB Case #******** ;*********************************

To whom it may concern:

We are in receipt of your letter received August 10, 2022 regarding the above referenced individual. We are reviewing the customers concerns and sending a response directly to the customer with a disclosure consent form. Upon receipt of the signed disclosure consent form from the consumer, we will forward a copy of the response to your office. Please do not hesitate to contact our office if you have additional questions or concerns.

Thank you,

Customer **************************************** N.A.
.

Customer Answer
Date: 08/16/2022

Complaint: 17650202

I am rejecting this response because:my issue hasnt been resolved. How is it fair to spend over $1500 and pretend it was a fabulous concert when people didnt do their jobs. No one followed the rules for a concert.

Sincerely,

*********************************
Initial Complaint
Date:07/31/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have been using Sofi Money account for several years. On 07/29/22 my bank account was put on a freeze. I was not aware of anything going on. I called the fraud department only to leave a message. I then called numerous times and left messages and didn't get a call back. If the company is going to freeze my account then I believe there should be someone to answer my call.
Business Response
Date: 08/09/2022
Please see the attached document.
Initial Complaint
Date:07/29/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Ive been with SoFis student loan services since 2019. Financial hardships have caused me to not be able to pay some of my loans in a timely matter so I asked for a forebearance. I even consulted with an employee who warned me about the possibility of getting rejected because 1 tiny detail may be wrong. Sure enough, I was rejected a third time and when I asked why, I waa told the information didnt show enough despite me consulting with a member of SoFis FINANCIAL DEPARTMENT on getting it looked at! Its clear these guys are practicing predatory loaning and they need to be shut down IMMEDIATELY.
Business Response
Date: 08/08/2022
Please see the attached document. Thank you.
Customer Answer
Date: 08/09/2022

Complaint: 17644391

I am rejecting this response because:

This was the same excuse I was given when I first applied. They also knowingly either withheld information or added information at the last second so my last appeal could be denied

Sincerely,

*****************************
Business Response
Date: 08/16/2022
See attachment
Customer Answer
Date: 08/16/2022

Complaint: 17644391

I am rejecting this response because you are still not properly answering my question on why my final forbearance was rejected and why I was withheld information regarding the rules of the forebearance. I was told by a SoFi STAFF MEMBER that when I sent the final request, that I had a good chance of getting it approved because of financial issues regarding my healthcare. However, it wasnt until it was rejected a third or fourth time that I was told that 75% of my income needs to be affected for the forbearance to be approved, something that I was NOT informed of at the beginning nor does it say anywhere on your website.

In order for me to finally accept an answer from SoFi, I need them to do the following:

1. An apology letter for the forebearance rejections and not informing me of much needed information when I applied for the forebearance.
2. Start including credit cards debts, rent, and other financial hardships that could cause people to have a lack of funds.
3. Start allowing more than one different types of documentation that show financial hardship. Example can be showing both healthcare AND loss of income.
4. Freeze my student loan payments for an entire year (2023) or until I can catch up on my personal payments, including the healthcare costs I have shared.

If these demands are not met, I will continue to reject the responses until the agreement is made.

Sincerely,

*****************************
Customer Answer
Date: 10/05/2022
Date Sent: 9/9/2022 10:36:41 PM

Complaint: 18001932

I am rejecting this response because: they have been repeating themselves. All responses I have gotten are nothing new. I did not get a response the third time I rejected their response.

Sincerely,

*****************************
Business Response
Date: 10/11/2022
Please see the attached document. Thank you.
Customer Answer
Date: 10/14/2022

Complaint: 17644391

I am rejecting this response because: the company did send me a letter and their response still did not answer why they chose to withhold information from a client

Sincerely,

*****************************
Initial Complaint
Date:07/29/2022
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have had the SOFI credit card since last year or more. I have been making payments about 4x more than my minimums. $250, $250, $150, $150 and $100. I keep logs of all my credit cards every two weeks: how much credit I have, and how much I owe. I have been doing excellent for paying them down. I have had several emergencies where I moved my usage to in the 40% but I have made sure all my cards are not too high. That is what I get the card for is emergencies. I figured that I deserve a *** on the back because my payments were way above what they needed to be and sometimes within the month I even paid an entire amount I used before interest got on it. Instead, I got punched in the face for doing good.I received an email saying that they lowered my card by **** credit line when I was never a day late EVER, increasing me to 97% usage hurting my credit really bad. They said it was because my credit score was this issue when I have 100% on time payments, literally no derogatory remarks. Only my usage went to 47% because I had several emergencies and needed my cards. I did absolutely nothing wrong for them to destroy my credit. I talked to the manager and he did nothing. Now my credit is screwed. The email stated I have too many accounts open. What does this have to do with me paying them on time. They cannot just destroy me by doing this when I paid them so well. What did I do to deserve this? No one keeps books like I do. They to fix my credit because I am working on a refinance loan with my mortgage in a couple of months by either bringing back the credit line that I was paying way more on and on time. They cannot just do this to someone that has been good with paying them back. Emergencies are emergencies and things happen so I cannot keep my percentages all the way down all the time!! They were paid! I was in the 40% and now its 97% for their card!!! I will be posting this everywhere online.
Business Response
Date: 08/05/2022
August 5, 2022

Better Business Bureau
1805 *****************************, Suite 100
******, ** 78754

RE: Better Business Bureau Case # ********; ***********************

To whom it may concern:

We are in receipt of your letter received July 29, 2022 regarding the above referenced individual. We are reviewing the customers concerns and sending a response directly to the customer with a disclosure consent form. Upon receipt of the signed disclosure consent form from the consumer, we will forward a copy of the response to your office.

Please do not hesitate to contact our office if you have additional questions or concerns.

Thank you.

Customer ***************************************** N.A.
Initial Complaint
Date:07/29/2022
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am a Qualifying Broker of Record in multiple states. I represent Sellers in a *********************** transaction that was to close in July 2022. Buyers began a loan process with SoFi in June 2022 and were told on Monday 7-25-2022 that everything was ready to close. Wednesday 7-27-2022 Buyers did not received Closing Documents from SoFi. Buyers paid lending fees, appraisal fees, and SoFi did not close the loan. Buyers have had to hire another company to close the loan and pay new lender fees and appraisal fees. I want to warn the public not to us SoFi. SoFi and I were to have a conference call with a Senior Mortgage Banker working on the loan. SoFi never responded to my calls or email even though the conference call was confirmed to occur on a select date by SoFi's appointment system. Since I have a contractual right to have contact with the Buyer's Lender and the Buyer's Lender never contacted me or would return my repeated efforts to contact SoFi, we need to let the public know, to be wary of SoFi and its business practices.
Business Response
Date: 08/03/2022
Please reference the attached document.
Customer Answer
Date: 08/04/2022

Complaint: 17642042

I am rejecting this response because: The company per the form letter received 8-3-2022 has not contacted me directly, by phone or email, even though the company received my letter on July 29, 2022, nor have I received the disclosure consent form, referenced in the form letter. I believe the company is stalling. It has had plenty of time to call or email me directly since July 29, 2022.

Sincerely,

*****************
Business Response
Date: 08/09/2022
Please see the attached document.
Initial Complaint
Date:07/28/2022
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 07/28/2022 my money account with SoFi was closed for what was said to be a violation of the SoFi Money Customer Agreement. I then contacted ********************** immediately, only to be directed to their voicemail and telling me to leave a message and someone would get back to me shortly. I was finally able to get through with their fraud department where I was once again told that my account was closed due to a violation. I then proceed to ask for details of the violation, and SoFi cannot provide me any details of what this violation was. I think its very odd to close someones account for what could be possible fraud, but not give the account owner any details on what the fraud might be. They then told me that there was no errors in their decision and my account will not be reopened and that I will receive a check in 30 days with my remaining funds. I feel like I have been a victim of fraud by this company, but they are turning around and trying to say I committed some sort of fraud which resulted in my account closing. After reading through other complaints, it seems that I am not the only person who has had this happen to them. SoFi is NOT legitimate and I would NOT recommend anyone to use their services!
Business Response
Date: 08/04/2022
Please see attached document.
Initial Complaint
Date:07/28/2022
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
15 U.S.C **** section 602 A. States I have the right to privacy. 15 U.S.C **** Section 604 A Section 2: It also states a consumer reporting agency cannot furnish a account without my written instructions. 15 *********** Without the prior consent of the consumer given directly to the debt collector or the express permission of a **** of competent jurisdiction, a debt collector may not communicate with a consumer in connection with the collection of any debt.
Business Response
Date: 08/05/2022
Please reference the attached document.
Initial Complaint
Date:07/26/2022
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have 3 complaints:1) the "fraud" monitoring system (text messages, emails, declined charges) is not consistent and blocks charges when it shouldn't and doesn't block charges when it should and when it was reported as unauthorized 2) the process for reporting unauthorized charges is confusing and was not explained to me. The difference between SoFi's definition of "fraud" vs "unauthorized charge" was not explained to me upon my initial call and thus has caused this process to drag on for a month so far with no idea of when the charges would be reversed. In the meantime, I am on the hook for about $5700 in charges I did not authorize, let alone use the hotel.3) I signed up for the credit card with the 3% promo. I have already noticed that it dropped to 2% but they sent an email correcting it later. Again it has dropped to 2% and because of these unauthorized charges, I can't even get 3% back since they are maxing out the point limit for 3% so I would like the 3% to be extended for a full year after the charges are removed.Please refer to the attachment for more information. All information did not fit here. I can also provide the evidence I sent SoFi if needed.
Business Response
Date: 08/05/2022
Please reference the attached document.
Customer Answer
Date: 08/08/2022

Complaint: 17625733

I am rejecting this response because: the response from the business was a generic response saying they are sending a response directly to me. I have no received that response yet and do not know if it is acceptable or not so I am rejecting the current response to keep the complaint open.

Sincerely,

*********************
Business Response
Date: 08/15/2022
Please see the attached document. Thank you.
Business Response
Date: 09/15/2022
September 15, 2022

Better Business Bureau
1805 *****************************, Suite 100
******, ** 78754
RE: BBB Case #********; *********************;

To whom it may concern:

We are in receipt of your letter received September 09, 2022 regarding the above referenced individual. We are reviewing the customers concerns and sending a response directly to the customer with a disclosure consent form. Upon receipt of the signed disclosure consent form from the consumer, we will forward a copy of the response to your office. Please do not hesitate to contact our office if you have additional questions or concerns.

Thank you,

Customer Relations
**********************
Initial Complaint
Date:07/26/2022
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Sofi Bank has taken adverse action against me, with forethought and malice, by furnishing inaccurate and knowingly false late payments to my consumer report without my lawful authority in March 2021 to June 2021 total of 4 fraudulent late payments. This adverse action as defined under 12 CFR 1002.2(c)(1)(i), which has the same definition as 15 U.S. Code 1691(d)(6), has negatively affected my ability to extend credit and operate in commerce. Congress makes it clear that causing a restraint of trade or conspiring to cause a restraint of trade, pursuant to 15 U.S. Code 1, is declared to be illegal to and carries both civil and criminal penalties. My right to privacy and my right to know where and how to direct the disclosure of my nonpublic information in accordance with 15 U.S. Code 6801(a) of the ********************* ****** Financial Protection Act, has been violated.I am aware that not excluding transactions between, I, the consumer, and the creditor is a violation of 15 U.S. Code 1681a(2)(A)(i). The consumer reporting agencies were not exercising their grave responsibility in respect to impartiality when furnishing this false and misleading information to my consumer report. Reasonable procedures were not taken to insure the accuracy of the information given by Sofi Bank before furnishing it. This shows that the consumer reporting agencies have shown bias towards me because I never gave my lawful authority for any consumer reporting agency or Sofi Bank to furnish any late payments to my consumer report. It is my belief that due to Sofi Bank business relationship with the consumer reporting agencies, (such as Equifax, Experian, Transunion), they parrot any information given to them as a means of coercing consumers to pay extra fees for debts that they allegedly owe.
Business Response
Date: 08/04/2022
August 4, 2022

Better Business Bureau
1805 *****************************, Suite 100
******, ** 78754

RE: BBB Case #******** ; ***********************

To whom it may concern:

We are in receipt of your letter received July 26, 2022 regarding the above referenced individual. We are reviewing the customers concerns and sending a response directly to the customer with a disclosure consent form. Upon receipt of the signed disclosure consent form from the consumer, we will forward a copy of the response to your office. Please do not hesitate to contact our office if you have additional questions or concerns.

Thank you,

Customer Relations
********************** Corp
Initial Complaint
Date:07/25/2022
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
To whom it may concern.On 5/31/20222 someone opened a personal line of credit with Sofi NA for $7000.00 in my name *************************** . I did not authorized this account.I called SoFi and there response was on the fraudulent account #PA-775264 that they would send me a package to contest this unthorized account in two to four weeks.In the meantime this debt is on my credit report.Is there any way to expedite this process?Thanks *************************** account PA-*****
Business Response
Date: 08/03/2022
August 3, 2022

Better Business Bureau
1805 *****************************, Suite 100
******, ** 78754

RE: BBB Case #******** ; ***************************

To whom it may concern:

We are in receipt of your letter received July 25, 2022 regarding the above referenced individual. We are reviewing the customers concerns and sending a response directly to the customer with a disclosure consent form. Upon receipt of the signed disclosure consent form from the consumer, we will forward a copy of the response to your office. Please do not hesitate to contact our office if you have additional questions or concerns.
Thank you,

Customer Relations
********************** Corp

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