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Business Profile

Loans

SoFi

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Loans.

Important information

  • Customer Complaint:

    BBB’s business profile for SoFi was created in September 2012. A review of SoFi complaints was completed in June 2025.

    Consumers are encouraged to review the following links for information on terms of service and security.

    SoFi Terms of Use Agreement
    SoFi FAQ


Complaints

This profile includes complaints for SoFi's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

SoFi has 9 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    • SoFi

      San Francisco, CA 94105-2624

    • SoFi

      SoFI Mailroom Operations 2750 East Cottonwood Pkwy, Suite 300 Cottonwood Heights, UT 84121

    • SoFi Finance Inc.

      860 Washington St Fl 2 New York, NY 10014-1308

    • Sofi Lending Corp

      PO Box 981075 Boston, MA 02298-1075

    • SoFi Finance Inc.

      1412 Broadway, FL Team Room 5 New York, NY 10018

    Customer Complaints Summary

    • 2,304 total complaints in the last 3 years.
    • 764 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:07/25/2022

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On May 10, 2022 I received a letter from SoFi noting that a credit card under my name, opened in March 2022, had a balance of $12,709.66. I HAVE NOT OPENED A CREDIT CARD WITH SOFI - THIS WAS DONE FRAUDULENTLY WITH MY STOLEN PERSONAL INFORMATION. On multiple days (5/17/22, 6/1/22, and 6/30/22) I spoke to representatives in SoFis billing department and made it clear this was fraudulent. They told me I had to communicate, via email only, with the fraud department. I have emailed the fraud department 4 times seeking status of their fraud investigation with NO RESPONSES TO MY INQUIRY, either automatic or from a representative. These emails were sent on 6/27, 7/5, 7/12 and 7/19. I am hoping that the BBB can assist me with closing out this account as soon as possible.

      Business Response

      Date: 08/03/2022

      August 3, 2022

      Better Business Bureau 
      1805 *****************************, Suite 100 
      ******, ** 78754

      RE: BBB Case #******** ; ***************************

      To whom it may concern:


      We are in receipt of your letter received July 25, 2022  regarding the above referenced individual. We are reviewing the customers concerns and sending a response directly to the customer with a disclosure consent form. Upon receipt of the signed disclosure consent form from the consumer, we will forward a copy of the response to your office. Please do not hesitate to contact our office if you have additional questions or concerns.

      Thank you,


      Customer Relations
      ********************** Corp 


    • Initial Complaint

      Date:07/24/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This place is an absolute disgusting scam. Card was opened fraudulently under my name through application fraud. I have spoke with 4 people all of which give conflicting info. 4 emails, 4 phone calls later All I have is that they have flagged the account as fraud. I have spoken with 4 people and 2 told me the account was flagged as fraud other 2 have asked for my SSN to access whether it was flagged which I told them I would not give since the others didnt ask for it. Charges in ********* to the tune of $12,700 on a $12,500 limit ran ** in a little over a month. If you receive any bit of unsolicited mail from this company I would immediately check that nothings been opened fraudulently under your name. This will likely take months to clean up because of the total ineptitude of their fraud department. I have left multiple emails and messages to this fraud department and have not once received any info back about this. Just read all the other reviews and complaints and you will get an idea of how truly awful these people and this company are.

      Business Response

      Date: 08/01/2022

      Please reference the attached document.

    • Initial Complaint

      Date:07/24/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I obtained a loan from Sofi to consolidate some bills in December 2021. I also opened a checking a savings and a credit card with this bank at that same time.If you signed up for direct deposit, a bank account, and a credit card Sofi would give you points toward lowering your monthly interest rate on the personal loan. If you signed up for auto pay to this personal loan account it would also lessen the interest rate on the account. When I got the loan I agree to pay a very specific amount every month from my auto pay account.A few months into it I realized that they werent taking the auto pay out at the exact amount yet they were doing it less because I had made payments in between so instead of the amount being $1060 they would sometimes auto debit $900 because I made additional payments during the month.I called them to ask why they arent auto debiting the specific amount that we agreed to in my contract and they said they needed to look into it. The gal that I spoke with on the phone suggested that I cancel the auto debit and then reinstate it. I told her I won hundred percent absolutely would not be doing that because I didnt want to mess with the account and take a chance that it would mess something up and not be able to correct itself. Well wouldnt you know that my next auto pay amount didnt go through and when I called to inquire why it didnt it took me seven phone calls and promises of a return call from a supervisor-which never happened-just to come to the conclusion that that employee turned off my auto debit without my authorization. The last time I spoke with the manager on the phone about this was on June 24 and he told me he would call me back and let me know what is happened with my account. Fast forward to July 24 and I have to call them back and re-explain this situation all over not only to the person that answered the phone but to the second supervisor that I spoke with and she tried to make excuses and refused to give me the name of an

      Business Response

      Date: 08/03/2022

      Please see the attached document. Thank you.

    • Initial Complaint

      Date:07/22/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Someone cashed an obviously fake check with my SoFi account info printed on it. First I contacted their online text chat, which advised to "call the security department" and provided me with the regular customer service line number. Then, I called and the representative informed me I'd need to fill out some paperwork and maybe they'd get my funds back to me. The paperwork in question not only requires notarization but also a copy of a filed police report! SoFi basically left me with the burden of investigating the crime on their behalf, as the police will not accept a report unless I can provide them the address of the bank where the check was cashed (which I couldn't possibly know.) It is painfully obvious to me that SoFi is not a reputable bank. First they failed to perform even basic authentication. Not only have I never cashed a check before in that account, I don't even order checks, and I don't live in Virginia (where the check was cashed). No other bank would have cashed this check. Secondly, its pretty clear to me that these hoops they expect me to jump through are there in the hopes that I will run around in circles for a bit until I give up and just take the loss on their behalf.Not happening. I want my money, SoFi will not be stealing from me. Once the funds are returned to me, I'll be moving my money elsewhere and then closing my accounts.

      Business Response

      Date: 08/01/2022

      Please reference the attached document. 

    • Initial Complaint

      Date:07/21/2022

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My card was lost and there was fraud charge which was not made by me. I filed a claim with sofi and they declined my claim stating its valid without providing any proof that I made the charge. I have called them many times I can not get anyone to help me out. I am very upset since the charge was put on my account which is not valid. I need help from u to resolve this issue. I tried to get the corporate office phone number no one will give me the phone number. Pls contact me.

      Business Response

      Date: 07/29/2022

      July 29, 2022

      Better Business Bureau 
      1805 *****************************, Suite 100 
      ******, ** 78754

      RE: BBB Case #******** ; *****************************

      To whom it may concern:


      We are in receipt of your letter received July 22, 2022  regarding the above referenced individual. We are reviewing the customers concerns and sending a response directly to the customer with a disclosure consent form. Upon receipt of the signed disclosure consent form from the consumer, we will forward a copy of the response to your office. Please do not hesitate to contact our office if you have additional questions or concerns.


      Thank you,

      Customer Relations
      ********************** Corp


      Customer Answer

      Date: 08/05/2022

      Hope all is well with you.  Please note that as of today, I have not received any response back.  I have called them about 15 times as of today but I am not getting any help at all from them.

       

      Regards,

      ******

      Business Response

      Date: 08/11/2022

      August 11, 2022


      Better Business Bureau 
      1805 *****************************, Suite 100 
      ******, ** 78754


      RE: Better Business Bureau Case # ********; *****************************


      To whom it may concern:

      We are in receipt of your letter received July 21, 2022 regarding the above referenced individual. We are reviewing the customers concerns and sending a response directly to the customer with a disclosure consent form. Upon receipt of the signed disclosure consent form from the consumer, we will forward a copy of the response to your office. 

      Please do not hesitate to contact our office if you have additional questions or concerns.

      Thank you.

      Customer ***************************************** N.A.

      Customer Answer

      Date: 08/13/2022

       
      Complaint: 17606800

      I am rejecting this response because:  The business can send the form to BBR directly and BBR can send me the form to sign.  I  am having hard time opening their emails.    I would like this to be documented in BBR  every step since I do not trust SOFI since their customer service is absolutely horrible..  


      Sincerely,

      *****************************

      Business Response

      Date: 09/01/2022

      Please see the attached documents. 

      Customer Answer

      Date: 09/07/2022

      See attached signed consent form

    • Initial Complaint

      Date:07/21/2022

      Type:Order Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On July 8th 2022 my husband and I had our account locked. Evidently my husband calling form my phone and requesting that a change be made to our payment date set off some red flag? Although the representative requested to speak to me and I answered all his questions regarding my identity sufficiently he still deemed us a risk and he proceeded to scold me and told me that I should be in charge of my own finances and locked our account. Please note that my husband is also on this very account. In conclusion, we have called over a dozen times, left many messages and emails and no response or solution nor do we see one soon although their email sent regarding the closing of our account says that they will contact you within 1 hour if you call before 3pm PT Monday through Friday. We cannot pay our rent and already one payment has failed. Please help us get our account unlocked. Our ID number that was sent in the email stating our account has been locked is: ******** Thank you kindly for your help!

      Business Response

      Date: 07/29/2022

      Please see attached. 

      Customer Answer

      Date: 08/03/2022

      Better Business Bureau:

      Thank you sincerely for intervening on our behalf. They have FINALLY contacted us and resolved the block on our account. This whole experience has been the most stressful and frustrating we have ever had with a company and we dont wish it upon anyone. We fear that if it wasnt for your assistance we may have had to wait a lot longer for a resolution so again thank you so much for your help! 

      ID ********.

      Sincerely,

      ***********************

    • Initial Complaint

      Date:07/21/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I previously had taken a personal loan out with SoFi in 2019 for $50,000. Since that time, I have always paid as agreed, never had a late pay over 3 days and fulfilled my obligation as described within the loan agreement. In June of 2022, I took steps to consolidate personal debt, with the intent to prepare for a new home purchase. At this time, I was working with another lending institution which would be paying off the loan at SoFi Bank. At this time, the corresponding bank instructed me to not make any further payments to SoFi during the refinance process which would take roughly 30 days. During this time, I was worried that my loan payment to SoFi would hit the 30 day ****, so I reached out on numerous occasions (at least 3) to communicate this to them and that the loan would be paid to zero (paid off). This was a "promise to pay" scenario. At this point we were still within the 30 days. 2 client service reps that I spoke with indicated that due to my communication and instruction on the subsequent payoff, along with a promise to pay, that if the payment were to credit after the 30 day ****, there would be no impact to my credit. I myself referenced the Fair Credit Reporting Act, worried that after 30 days there would be a negative/derogatory ****. They assured me this would not take place. The payoff was made late due to many unplanned delays at the corresponding bank, and it was over the 30 day ****. The payoff was short about $130. So I called and made that payment over the phone right away. At this point a 3rd client service rep assured me no negative information would be reported to a credit bureau. Fast forward to now, and they did indeed report me, thus dropping my credit score 46 points. My first late pay of 30+ days in my credit history. This is going to be a huge negative to applying for a new mortgage and my overall credit picture. 1 single late pay in a 25 year credit history. I feel their practices were deceiving and unfair to a very good client.

      Business Response

      Date: 07/25/2022

      Please reference the attached document.

    • Initial Complaint

      Date:07/21/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Good Morning,I recently learned that Sofi allowed someone to open a credit card under my name. This individual spent more than $8000. The unpaid credit card has dramatically and negatively impacted my credit score. I have called Sofi four times. They claim their fraud investigation team is working on the issue. There is no evidence that this is occurring. There is no way to contact Sofi fraud investigation other than email. I have sent three emails in the past two weeks. None have been returned. I have simply asked their fraud department to provide me with an update and I want reassurance that we are working towards a resolution. My complaints are:a.) Sofi allowing an unauthorized person to open this card b.) Sofi being completely non-responsive

      Business Response

      Date: 07/29/2022

      Please see attached. 

    • Initial Complaint

      Date:07/20/2022

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Hi,Received notification on July 13, 2022 that my account was frozen and told to call them for more information. One week later, Ive either called, left voicemails, or emailed every day in order to find a solution and theres been no response from SoFi. My funds are locked in my account with no access and no way to speak with a SoFi representative-extremely disappointing.

      Business Response

      Date: 07/27/2022

      Please reference the attached document.

      Customer Answer

      Date: 08/03/2022

       
      Complaint: 17597551

      I am rejecting this response because: the letter doesnt address anything I mentioned. In fact, the letter has the word generic written in the *** title They mentioned some form that I need to complete to waive disclosure but they dont say where it is or how to complete it. Seems that they are just hoping that this problem will go away. Oh and to make things worse, they actually ended up closing my account in the meantime and they have kept all of my funds from the account. Ridiculous!

      Sincerely,

      ***************************

      Business Response

      Date: 08/09/2022

      Please see the attached document. 

    • Initial Complaint

      Date:07/19/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Sofi lending has been reporting a debt to my credit that has been discharged in bankruptcy. They have done it ever year since discharge. Just when I get it removed after much work and phone calls, they bring it back again. When I call they think its funny. Almost like they enjoy it. Im disabled and fighting to get my life back. Have made dozens and dozens of phone calls, for which they tell me to do what I have to do. I need help

      Business Response

      Date: 07/29/2022

      Please reference the attached document.

    SoFi is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

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