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Business Profile

Loans

SoFi

This business is NOT BBB Accredited.

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Important information

  • Customer Complaint:

    BBB’s business profile for SoFi was created in September 2012. A review of SoFi complaints was completed in June 2025.

    Consumers are encouraged to review the following links for information on terms of service and security.

    SoFi Terms of Use Agreement
    SoFi FAQ


Complaints

This profile includes complaints for SoFi's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

SoFi has 9 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    • SoFi

      San Francisco, CA 94105-2624

    • SoFi

      2750 E Cottonwood Pkwy Ste 300 Salt Lake City, UT 84121-7285

    • SOFI

      6175 Main St STE 490 Frisco, TX 75034-3441

    • Sofi Lending Corp

      PO Box 981075 Boston, MA 02298-1075

    • SoFi

      4064 Colony Rd STE 200 Charlotte, NC 28211

    Customer Complaints Summary

    • 2,318 total complaints in the last 3 years.
    • 773 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:12/21/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 12/9/24 I noticed a $158.74 miscellaneous debit on my bank statement. When I called the agent told me it was due to a dispute for ******** being denied and taking the provisional credit back. The issue is I never made a dispute to ********, nor received provisional credit. When I ask them for any documentation they say their back office will reach out via email. I still dont have my money back and I chatted again this morning with them, for them to tell me yet again Ill hear something via email. I believe they debited the wrong account and dont know how to correct it. Id just like to have my money returned to me and paid the interest that I lost over the last couple of weeks. Thanks!

      Business Response

      Date: 12/27/2024

      Please see reference letter attached

    • Initial Complaint

      Date:12/18/2024

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I attempted to set up an auto pay through SoFi to my gas company. When I searched for utility providers, **************** was the only one that came up. My gas company's name is ********************. I thought it was the same company.Two payments went to **** PEOPLE'S and I noticed that I had past due amounts on my gas bill. When I contacted my gas company on 10/31, they informed me they never received the payments and informed me to dispute it with my bank. I have attempted to dispute these transactions on numerous occasions with SoFi bank, and I continously get the same message, that I need to provide the transaction ID's to my ******.I called my gas company again today to dispute this and they informed me **************** is not affiliated with them at all. It's a gas company in *****. I called **** in ***** and they had informed me that, since I do not have an account with them, it would take much longer to get a refund and I should go through my bank. I informed SoFi of this and they yet again tell me to dispute it with the ******.I cannot do so because I am not an established customer with TECO PEOPLES GAS. I just want a refund of the $74 that was deducted from my bank account that never got posted to my utility account.

      Business Response

      Date: 12/24/2024

      Please reference the attached letter.

      Customer Answer

      Date: 12/26/2024

       
      Complaint: 22707476

      I am rejecting this response because:

      I had made contact with my ******, and they informed me that TECO PEOPLE'S GAS is not affiliated with them. This is why the payments have not posted to my account. I cannot dispute the transaction with them because it went to the wrong ****** entirely. I contacted TECO PEOPLE'S GAS in *****, *******, and they informed me that it will be difficult for them to locate the payments since I am not an established consumer with them. I provided them all the information that you have instructed me to provide to dispute this, and they informed me I should be disputing it with my bank.

      With my ******** account, when disputes are made, they will temporarily reimburse the party while they conduct their own investigation. I can assure you that this was a mistake and one that has happened numerous times according to TECO PEOPLE'S GAS because there are three entities in the ** with PEOPLES GAS in the name. I am requesting that you work in conjunction with TECO PEOPLE'S GAS to find my payments and reimburse me. I have done all that you have asked me to do on my end.

      If you do not do so, I will close out my account with you and find another bank to work with.


      Sincerely,

      ****** ********

      Customer Answer

      Date: 01/02/2025

      Hello there!

       

       

      I would like to resolve this complaint. I reached out to the incorrect ****** again to see if they could help, and the lady I worked with today was very helpful and proactive. She asked me to send her a copy of my bank statement showing the wrong ****** was paid. Her and her team are mailing me a refund in the mail. 

       

      The first time I called, the lady told me I needed to go through my bank. I apologize for this and appreciate your patience. 

       

    • Initial Complaint

      Date:12/18/2024

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I had unauthorized transactions that occurred on my SoFi checking account and ********************** refused to give me my money back without pursing a legitimate investigation.

      Business Response

      Date: 12/26/2024

      Please see the attached document.

    • Initial Complaint

      Date:12/17/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I reach out to this bank for dispute updates and all I get is misinformation and chats ended in my face, agent talking all over me and getting hung up on. Im very disgusted the way this company handles American customers. They are all foreigners and have been very disrespectful since day one. I had to file a dispute as the bank refused to place a stop payment for a merchant who I did not authorized a withdrawal. Im not being given the run around to get my money back, telling me all kinds if information of when I will get my funds to get me off the phone or they will just disconnect the call or chat with no warning. I WANT MY MONEY BACK

      Business Response

      Date: 12/26/2024

      Please see refernce Letter

    • Initial Complaint

      Date:12/16/2024

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Form 1099-C Cancellation of Debt I recently reviewed my credit report and seen that you say I have an account that is listed as a chargeoff, which is debt that has been discharged and you took a tax write on. After contacting the *** they explained that it was illegal that you were reporting this information to my credit report because it is considered income and only debt can be reporting on my credit report. Your company is trying to collect or having a charged off status.I demand you to remove this item from my credit report and send the 1099-c so I can audit it to make sure you are in compliance. You violated the **** 15 USC 1681e(b) you are reporting information that's not 100% accurate. The *** directed me to file form 3949a for illegal tax violations upon your company. I'm quite sure your CEO OR VP don't want to be in court for this matter. Any US Code in the **** that any corporation violates the consumer is entitled to actual damages and monetary compensation.Sofi bank account **************** This account was result identity the i never received proof if your investigation

      Business Response

      Date: 12/26/2024

      Please reference the attached letter. 

    • Initial Complaint

      Date:12/16/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I got a fraud report on my card for ******. I confirmed that I did not verify that transaction. Sofi then made a dispute investigation and was told that it was denied even though I confirmed that it was not me who made the transaction. This is the second time that Sofi has tried to deny a fraud transaction on my account.

      Business Response

      Date: 12/23/2024

      Please see the attached document

    • Initial Complaint

      Date:12/16/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Ever since reporting SoFi for ill behavior on my account to ********************, they have retaliated against my account with holding lengthily deposits. In particular, with payroll. I recently made a deposit of payroll, and when I saw that it didnt clear I requested a same day deposit which is an option at the organization. SoFi then freezes and restricts my account and I wound like my account promptly restored.

      Business Response

      Date: 12/24/2024

      Please reference the attached letter.

      Customer Answer

      Date: 12/24/2024

       
      Complaint: 22691704

      I am rejecting this response because: this is not what happened. I deposited a payroll check that was placed on hold. I then had it stopped and sent electronically because of such hold, which I felt was a retaliation by SoFi. Eventually the restriction was lifted but I am not impressed on the lack of humanity by this bank toward Americans. SoFi is not American and often there is a language barrier.

      Sincerely,

      ********* *****

      Business Response

      Date: 01/09/2025

      Please reference the attached letter. 

    • Initial Complaint

      Date:12/15/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Hi,it might be said Im extremely frustrated with your process for requesting to delete my Sofi account. Every time I attempt to do so, Im redirected and told to try again the next day. As a ********** resident, I am entitled to have my account and data deleted under state law, and this unnecessary runaround is unacceptable. I closed my checking account with you a long time ago, yet my account still exists for no valid reason. I demand that you remove all of my data from your system immediately. Stop making this process more difficult than it needs to be.

      Business Response

      Date: 12/24/2024

      Please reference the attached response. 

    • Initial Complaint

      Date:12/14/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      09/30/2024, I've requested money transfer as Pay a Friend transaction, $150.43.The recepient has never received the money. The same was confirmed with the recipient's bank.SoFi Bank provided me with Trace number and advised to work with the recepient bank. However, the recepient bank has officially confirmed that no money reached them as well as the Trace number is not traceable for them as this is only SoFi traceable.**************** in ********************** refused to investigate the issue through bank's back office. My request to refund $150.43 was unanswered.The SoFi **************** agents are extremely unprofessional and inefficient. Policies seem to target collecting and keeping customers money rather than helping and serving. In my opinion,SoFi Bank doesn't deserve customers trust in keeping own money with them.

      Business Response

      Date: 12/23/2024

      Please see the attached document.

    • Initial Complaint

      Date:12/13/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have been a customer of SoFi for several years, using the platform to experiment with investing. Over time, I stopped logging into my account. Recently, I received an email informing me of a new policy: accounts inactive for six months will incur a $25 fee.

      Upon learning this, I attempted to log in to my account to address the issue, only to discover that access requires the same phone number I used when I originally created the account. Unfortunately, I no longer have that phone number. I contacted customer support, who directed me to a website to verify my identity by taking a photo of my ID. However, the button on the webpage to activate my camera was nonfunctional.

      When I asked customer support if there was any alternative way to access my account or close it, I was told there was none. This leaves me unable to access my account and facing recurring $25 inactivity fees indefinitely—a situation I find completely unacceptable.

      I am requesting that SoFi close my account immediately. I do not care about the balance remaining in the account; SoFi may keep it if necessary. I simply want to avoid these unjustifiable fees.

      This policy and the inability to provide reasonable solutions for account access reflect poorly on SoFi as a business. It comes across as a blatant attempt to profit at the expense of long-term customers who are unable to resolve issues through no fault of their own.

      Please address this matter promptly by closing my account and ceasing any further fees.

      Business Response

      Date: 12/20/2024

      Please see the attached document

      Customer Answer

      Date: 12/21/2024



      Complaint: ********



      I am rejecting this response because: I cannot open this .bin file you sent me, which prompts me to open ****** wallet. Real nice.



      Sincerely,



      Matthew W******

      Business Response

      Date: 12/27/2024

      Please see the attached document 

    SoFi is NOT a BBB Accredited Business.

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