We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Loans

SoFi

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Loans.

Important information

  • Customer Complaint:

    BBB’s business profile for SoFi was created in September 2012. A review of SoFi complaints was completed in June 2025.

    Consumers are encouraged to review the following links for information on terms of service and security.

    SoFi Terms of Use Agreement
    SoFi FAQ


Complaints

This profile includes complaints for SoFi's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

SoFi has 9 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    • SoFi

      San Francisco, CA 94105-2624

    • SoFi

      SoFI Mailroom Operations 2750 East Cottonwood Pkwy, Suite 300 Cottonwood Heights, UT 84121

    • SoFi Finance Inc.

      860 Washington St Fl 2 New York, NY 10014-1308

    • SOFI

      6175 Main St STE 490 Frisco, TX 75034-3441

    • SoFi

      2750 E Cottonwood Pkwy Ste 300 Holladay Cottonwood, UT 84121-7285

    Customer Complaints Summary

    • 2,312 total complaints in the last 3 years.
    • 767 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:12/12/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Two weeks ago I took an offer to refinance my personal loan with Sofi. I took a hard credit check, and uploaded my pay stub, driver's license and photo to the app. Loan#******** for $355/month has been showing in a review status for over two weeks. I talked to Josafac from Sofi last week and was told it was still in review and they are having technical issues. I talked to ***** from Sofi yesterday and was told there is no record of a personal loan refi in my account and they are having technical issues. I can't give specific dates because when I try to open the loan through the app it routes me to other offers. My current account number is **********. I would just like this loan processed and approved by my next payment date of 12/16/24

      Business Response

      Date: 12/20/2024

      Please reference the attached letter. 

    • Initial Complaint

      Date:12/11/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My mom opened up my first bank account after graduating from high school this past June (2024). I moved to my current address and just before using the account for my first rental transaction for rent noticed I was a victim of fraud. My account was hacked around 8/22/2024. The balance I had of $1,963.00 was gone and I had over $1000.00 in over draft fees. I called the bank and disputed the charges immediately. I was told the issue would be under investigation. It has been 4 months and I received the account back to good standing. I was told that I would receive a check for my funds and my account would be closed and another account would need to be opened. I called and a *** named *******/**** stated she did not understand the notes in the account. She also refused to transfer me to a supervisor stating that she does not have one. Then she said they are not available. Then she stated that they are going to tell me the same thing she stated. All she advised is that the account is under investigation and will be closed due to a breach. She did not know exactly what that meant. I want my money back from SOFI bank.

      Business Response

      Date: 12/20/2024

      Please reference the attached letter.

    • Initial Complaint

      Date:12/11/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased 225 shares of SLXN months ago for $335. I recently sold the 225 shares for $2.70 a share and have a receipt showing the sale and transaction of them owing me $607.44 for the 225 shares.I never received the funds!After a lengthy and exhausted 3 days on phone with many different agents, the last explained to me that my shares split ****** instead of having 225 shares I only had 25!THIS MAY HAVE HAPPENED AFTER I SOLD UT AT THE TIME OF THE SELL I STILL HAD 225 SHARES! So, instead of owing me $607.44 they claim they only owe me $60.74!!This was my ***************

      Business Response

      Date: 12/20/2024

      Please reference the attached letter. 

    • Initial Complaint

      Date:12/11/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Sofi has restricted my account for no reason and won't release it.

      Business Response

      Date: 12/19/2024

      Please reference the attached letter.

    • Initial Complaint

      Date:12/11/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On August 22, 2024 I noticed two charge for $18.34, I thought I recognized the merchant as my child had requested to use my card for a mobile gaming purchase. He said he placed one charge and I thought the other was a duplicate. I flagged one and proceeded to review my account to find 6 charges from this merchant totaling ****** I immediately called sofi and disputed the charges. After about 60 days they deducted the ****** provisional credit stating that the charges were not duplicates. During those 60 days it was revealed my child never used my sofi card but used another credit card of mine and a friend he had over stole my sofi card and was using it on their mobile device for gaming. I alerted Sofi and showed them the correspondence between the game developer where I had the other childs account deactivated by the developer, I sent them my other account statement showing where my child made the authorized charges and more. They still denied my claim saying they find no error because I said I knew the merchant when I initially filed my claim now they have frozen my account after I said I was closing it and transferring my money out and no longer doing business with them.

      Business Response

      Date: 12/20/2024

      Please see the attached document

    • Initial Complaint

      Date:12/10/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 12/9/2024 I paid the balance on my credit card with Sofi bank of $746.12 through my ******** **** checking account. The morning of 12/10/2024 I charged an oil change to the card in the amount of $70.18. A little later I had an eye exam that I tried to pay for with the card in the amount of $204.46 which was declined. Later when I looked into it I discovered that although the payment was made and listed in the app, and the app shows the balance on the card as $0, the available credit is only listed as $184. When I called Sofi customer service I was told that the payment wouldn't be applied until 12/17/2024, eight days after payment was made. The associate could give no reason. I asked to speak to a supervisor. I was transferred to "********" who refused to give me any other identifier. After waiting some time I was informed that their system was down undergoing maintenance and could not look into the issue. I then called ******** **** to verify that the transfer of funds had been completed. I then called Sofi customer service back, spoke to an associate who gave me the same info as before that on 12/17 the account would be brought up to date. I asked again to be transferred to supervisor and the call at first wrnt through and then was cut off. There is no good reason why it should take eight days to apply the payment!

      Business Response

      Date: 12/20/2024

      Please reference the attached letter.

      Customer Answer

      Date: 12/20/2024



      Complaint: ********



      I am rejecting this response because all it does is acknowledge receipt of the complaint.



      Sincerely,



      Paul D**********

      Business Response

      Date: 12/26/2024

      Please reference the attached letter.

    • Initial Complaint

      Date:12/10/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On November 5, I filed a complaint saying $3000 which is fortunately taken from my account and I was never given any merchandise. I filed for a dispute and I was denied for the $3000 that was taken out of my account.

      Couple weeks later another $325 was taken out of my account for no reason I filed a dispute and they denied that dispute as well. They are a bunch of thieves and they keep taking my money taken out of my banking account.

      Business Response

      Date: 12/20/2024

      Please reference the attached letter.

      Customer Answer

      Date: 12/20/2024



      Complaint: ********



      I am rejecting this response because:

      The bank said I did not report the $3000 from car world as fraudulent or unauthorized which I did that that’s why I filed a dispute when they denied the dispute. I’ve also filed a copy of the police report which they are denying. There are four or five lies Sofi bank has stated within the letter I will be pursuing a lawsuit for a total of $15,000



      Sincerely,



      Brady B******

      Business Response

      Date: 12/27/2024

      Please reference the attached letter.

    • Initial Complaint

      Date:12/09/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On August 15, 2024, a sum of $7,500 was deposited into my Sofi account from a business ***** account. I promptly withdrew $4,000 to cover my overdue bills. However, Sofi then restricted my account, which still had $3,000 in it, due to suspected fraudulent activity. I have contacted them multiple times and received a response stating that my account is under investigation. It has now been over 100 days since my account was restricted, and I have had no access to my funds. I was informed that my account would be closed, but I am still waiting for any action to be taken regarding this matter. Account name ******** ******** Account number ************

      Business Response

      Date: 12/18/2024

      Please see the attached document.

    • Initial Complaint

      Date:12/09/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I made a credit card payment to ********** using my Sofi account. I had a few issues with ********** after that in regard to their fraud department and disputed the payment I made in the amount of $360.00. I disputed the transaction on 10/14/24 and the transaction was made on 10/10/24. I have been on the phone with CapitalOne repeatedly, and CapitalOne states the money has been returned to the proper banks. *********** gave me a reference number for the return of the funds that was made, I gave that money to Sofi customer service and have heard nothing back since. I have since misplaced that reference number on my end unfortunately. I had disputed another transaction with ********** with my second bank and those funds have already been returned to me stating that ********** did indeed, release my funds back. I am just trying to get back my funds.

      Business Response

      Date: 12/17/2024

      Please see the attached document

    • Initial Complaint

      Date:12/09/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I had an issue with an **** ride I took on nov 14th and wasnt able to get anywhere with **** themselves because they are impossible to get in touch with so I contacted my banking institution and disputed the charge which I was told it should be about 7-10 business days before I see my money back! About 2 weeks goes by and I go to take an **** and my **** account says Im in the negative $100.95 which is the exact amount I was disputing and now Im stuck because Im disabled and **** drive **** wants me to pay them because apparently I had insufficient funds at the time I took that ride! Not true ! They were paid in full but SoFi went and took back my money or **** gave it back depending on who I spoke to was which story I got and that the dispute is under investigation process anf im now gonna have to wait up to 90 days before they give me an answer ! So I argue with them to no avail as to why Im now in debt to the company Im disputing for a $100.95 , if I wanna take an **** Im gonna have to pay them back and I dont even have the money that SoFi took because they havent given it to me either ! Then they tell me ********** has it and is holding it! This was a debit card transaction! No credit, then Im told that I just need to be patient because its almost done and **** has already returned my money! So again I try to get my money and SoFi says Im just gonna have to wait the 90 days ! That isnt the way it works it can take up to 90 days ! So Im ****** now Im not only out my 100 Im stuck paying **** another 100 if I wanna go anywhere, and I cant get my money back from SoFi who has pretty much stolen it from both me and **** and is refusing to return it so I tell them to cancel the dispute and give **** the money back which SoFi ignores me and for a week does nothing! I contact them again stating I want this fixed to cancel this dispute to which they come up with every excuse they can and ignore me until I lose it ! Then they tell me that if its canceled

      Business Response

      Date: 12/16/2024

      Please reference the attached letter.

    SoFi is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.