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Business Profile

Loans

SoFi

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Loans.

Important information

  • Customer Complaint:

    BBB’s business profile for SoFi was created in September 2012. A review of SoFi complaints was completed in June 2025.

    Consumers are encouraged to review the following links for information on terms of service and security.

    SoFi Terms of Use Agreement
    SoFi FAQ


Complaints

This profile includes complaints for SoFi's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

SoFi has 9 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    • SoFi

      San Francisco, CA 94105-2624

    • SoFi Finance Inc.

      1412 Broadway, FL Team Room 5 New York, NY 10018

    • SoFi

      SoFI Mailroom Operations 2750 East Cottonwood Pkwy, Suite 300 Cottonwood Heights, UT 84121

    • SoFi Finance Inc.

      860 Washington St Fl 2 New York, NY 10014-1308

    • SoFi

      2750 E Cottonwood Pkwy Ste 300 Salt Lake City, UT 84121-7285

    Customer Complaints Summary

    • 2,304 total complaints in the last 3 years.
    • 764 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:04/21/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I had a flight that I cancelled & the money was refunded to my SoFi bank which was in jeopardy of closing . SoFi held my money for 7 months, after finally closing my bank told me they wasnt giving me my money . That they would send it back to who deposited it within 30 days . It has now been 50 and the company doesnt have my money , SoFi never sent it . Theyre trying to keep my 366from my flight .

      Business Response

      Date: 04/30/2025

      Please reference attached letter

    • Initial Complaint

      Date:04/21/2025

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I stated I had a certain amount of annual income. I gave them two pensions and when that was not adequate I offered my annual income from employment. They stated they do not accept W-2 income. First time in my entire life that employment income was not factored into my total income. So I have cancelled my loan request and would advise others to beware of using this company.

      Business Response

      Date: 04/30/2025

      Please reference the attached letter. 

    • Initial Complaint

      Date:04/21/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I RECENTLY RETURNED FROM A CRUISE ON 4.12.25 INTIALLY *************** HAD A PENDING CHARGE WAS CANCELLED ON 4.7.25. THERE WERE 4 DIFFERENT TRANSACTIONS 1. $249.61 2. $30.00 3.$20.00 4.$10.00 TOTALING $264.61 THE MERCHANT ALONG WITH MYSELF CONTACTED SOFI CUSTOMER SERVICE AND PROVIDED THE **** CANCELLATION FOR EACH TRANSACTIONS AND MERCHANT REQUESTED FUNDS BE RELEASED WHICH HAS BEEN OVER TWO WEEKS, I HAVE CONTACTED SOFI AND NOT ONLY HAVE THEY BEEN UNHELPFUL THEY HAVE BEEN VERY UNPROFESSIONAL, I WOULD LIKE THOSE FUNDS BE FUNDED TO MY ACCOUNT AS THE MERCHANT HAS CANCELLED WEEKS AGO, I AM ASKING TO HAVE THIS CORRECTED AS I REQUESTED TO HAVE THIS ESCLATED WITH NO RESULTS

      Business Response

      Date: 05/01/2025

      Please see the attached document 

    • Initial Complaint

      Date:04/21/2025

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      SoFi is making ACH withdrawals from my bank account when I do not have any type of loan with them, and they have been INCREDIBLY unhelpful about it. They originally requested the account information that my money is going to, but our bank does not have that, all they have is the loan holder's name, which SoFi is not interested in because "we do not have an account with them." so they just want to continue stealing from my bank account, to pay on a complete stranger's loan. The bank is working on their end, but SoFi simply does not care. This has taken literally four hours of my time thus far, and have received NO satisfaction. We are in the process of speaking with the *** now, but want to pursue every avenue we can, because innocent people should NEVER have to jump through so many hoops and still receive no resolution.

      Business Response

      Date: 04/30/2025

      Please reference the attached letter. 

      Customer Answer

      Date: 05/01/2025

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      *** ******

    • Initial Complaint

      Date:04/21/2025

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Pay a friend scam for the amount of ******

      Customer Answer

      Date: 04/23/2025

      I got a Direct Deposit of $400.00, I received a transaction for Pay a friend of ****** which i never agreed to or confirmed. I dont even know where this charge came from. [ Taken indication by BBB rep ****

      Business Response

      Date: 04/30/2025

      Please reference the attached letter.

      Customer Answer

      Date: 04/30/2025

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      **** ******** Iii

    • Initial Complaint

      Date:04/20/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am writing to formally dispute the recent denial of my chargeback request related to an order placed with the TikTok Shop, posted on February 23, 2025. I request a reconsideration, as I was not given the opportunity to provide additional documentation or clarification before a decision was rendered in the merchants favor. The order included 10 clothing items and was shipped via **** on February 21, 2025. However, the package was never successfully delivered to me and was marked Returned to Sender by **** on February 28, 2025. The merchant received the returned items on March 3, 2025, well within their stated 30-day return policy. I contacted the seller via email on March 13 to inquire about the status of my refund. Although they stated that the refund had been processed, I never received any funds credited to my account. I followed up with the merchant through the app on March 19. While they acknowledged the issue, they indicated they were unable to process the refund on their end and directed me to contact the seller directlywhom I had already reached out to. Despite these efforts and clear documentation indicating that the merchandise was not delivered and was returned within the appropriate timeframe, my chargeback request was denied without any follow-up from the bank requesting further information or evidence from me. I have compiled all relevant documentation to support my claim. This includes **** tracking confirmation that the package was returned to the sender, email communication with the seller, messages with the merchant through the app, and a copy of the sellers return policyall of which are enclosed in the attached PDF. I am requesting a full and fair review of this case, taking into account the provided documentation. It is evident that the goods were never received and that the merchant has failed to issue the appropriate refund. I trust that this matter will now be handled with the attention and fairness it warrants.

      Business Response

      Date: 04/30/2025

      Please reference the attached letter.

    • Initial Complaint

      Date:04/19/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was there for ****** ******* concert April ******* the audio was horrible. I did not hear a single word.

      Business Response

      Date: 04/29/2025

      Please reference the attached letter.

    • Initial Complaint

      Date:04/19/2025

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I had two fraudulent transaction to my SoFi account on 3/26. Once I realized what had happened I called SoFi to block or deny the transactions. They refused to do so and now refuse to refund what was taken out of my account. I have sent them screenshots of everything that has happened and information on the business name that withdrew the money and they still refuse to refund the amount taken under false pretenses.

      Business Response

      Date: 04/28/2025

      Please see the attached letter.

    • Initial Complaint

      Date:04/18/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      So my problem with this bank is the first off will not tell me why my account is closed second of all they have my account restrictedand will not let me get my funds from the account. They said they were going to close the account and mail my check, but theyhave kept my account open And proceeded to keep my money. They also will not tell me why my account was closed and they are being very brief and I my money.

      Business Response

      Date: 04/25/2025

      Please reference the attached letter. 

    • Initial Complaint

      Date:04/18/2025

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I needed to replace a damaged debit card (not lost or stolen) with one of the same number and keep my current one active until the new one arrived. Through the app I was unable to do this. I then called and was told it would be no problem, and my card was cancelled and the new card changed. This is unacceptable. I shouldn't have to change card numbers because my current one broke in half.

      Business Response

      Date: 04/25/2025

      Please see attached document. 

      Customer Answer

      Date: 04/27/2025

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is partially satisfactory. It should not be this way as it's very inconvenient to customers and now I have to change the card information on all accounts the card is linked to.

      I appreciate the response and the effort to make it right, but other banks do not have this issue. Proper training of employees and taking into account the strain this puts on the customer must be addressed. If I manage to forget something that this card is linked to it could cause subscriptions to expire or force late charges if there was supposed to be an autopayment. I was very satisfied with SoFi up until this incident. If something like this happens again, I may end my business with this bank.

      Sincerely,

      ****** *********

    SoFi is NOT a BBB Accredited Business.

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