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Business Profile

Loans

SoFi

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Loans.

Important information

  • Customer Complaint:

    BBB’s business profile for SoFi was created in September 2012. A review of SoFi complaints was completed in June 2025.

    Consumers are encouraged to review the following links for information on terms of service and security.

    SoFi Terms of Use Agreement
    SoFi FAQ


Complaints

This profile includes complaints for SoFi's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

SoFi has 9 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    • SoFi

      San Francisco, CA 94105-2624

    • SoFi

      2750 E Cottonwood Pkwy Ste 300 Salt Lake City, UT 84121-7285

    • SOFI

      6175 Main St STE 490 Frisco, TX 75034-3441

    • SoFi

      2750 E Cottonwood Pkwy Ste 300 Holladay Cottonwood, UT 84121-7285

    • Sofi Lending Corp

      PO Box 981075 Boston, MA 02298-1075

    Customer Complaints Summary

    • 2,304 total complaints in the last 3 years.
    • 764 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:04/18/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My account at ********************** Bank has been suspended for more than 4 months. I have contacted customer service by phone and they are not helping me at all. They are suspending $5,970 of my money. This is causing me a lot of problems because I pay a lot of bills and living expenses every month. Now I am in debt to my friends and family because of the suspension of these funds and I cannot get my money.

      Business Response

      Date: 04/25/2025

      Please reference the attached letter.

      Customer Answer

      Date: 04/25/2025

       
      Complaint: 23220994

      I am rejecting this response because:

      Sincerely,

      ****** ********

    • Initial Complaint

      Date:04/17/2025

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I did business with ***************************. The advisors name is ******** *****. I am trying to work with a reputable company to consolidate all loans and credit cards. However, Mr. ***** secured a loan for me with a company named SoFi. SoFi then sold my loan to *************** who then sold it to another company, which I have not been made aware of until today, when I spoke with ******* at SoFi. I am simply looking for original documents from SoFi showing that my loan originated with them so I can get my consolidation completed. There doesn't seem to be anyone that will provide me with the SoFi Truth in Lending statement that I need. How is it that this company can do this? It seems illegal that they can keep selling off my information without my knowledge.

      Business Response

      Date: 04/25/2025

      Please reference the attached letter. 

    • Initial Complaint

      Date:04/16/2025

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I had an student loan in the original amount of ~******. After paying ~******, I refinanced it in the same institution (SoFi), but the new loan is again at ~****** and no records of payments are done. I tried contact with SoFi multiple times and they ask for:1- Contact Mohela to get additional information (I already got all required documents and send to SoFi)2- Send an e-mail that I would get an answer back in 7 business days (I already tried it twice)After trying to solve over phone / e-mail multiple times for the last 3 months, I just need help figuring out what happened. No excuses that it depends on Mohela again!

      Business Response

      Date: 04/25/2025

      Please reference the attached response. 

    • Initial Complaint

      Date:04/16/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I had opened an account with ********************** and I deposited my money into this account I then transferred ****** to one other of my accounts on 2/17 and they held it for almost 2 months, when I finally got them to agree to just sent it back since they did not want to accept it they did send it back to Sofi well Sofi told me I was not intitled to my own money and has now locked me out of my accounts. I can't even see my history of transactions! I fear that I may have some fraud attack and they have done nothing to return my money to me

      Business Response

      Date: 04/24/2025

      Please see attached document.

    • Initial Complaint

      Date:04/15/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      ON APRIL 3 2025 SOFI BANK RETURNED MY DIRECT DEPOSIT OF $1726 TO THE *** WITHOUT NOTIFYING ME AND IN MY EVERY OTHER DAY CALLS TO SOFI THEY DENIED ANY RECEIPT OF MY DEPOSIT.THIS LED TO MY EVICTION AND LOSS OF CELL AND INTERNET SERVICE AND PADLOCKING MY STORAGE UNIT INCURRING SEVERAL HUNDRED DOLLARS IN FEES AND PLACING MY LIFE IN DANGER AS MY SLEEP APNEA AND BLOOD PRESSURE ARE MONITORED BY INTERNET AND IF IM IN A SHELTER I CANT USE MY SLEEP APNEA OR NEBULIZER OR ** MONITORING.I ENDED UP AT THE PENSACOLA SOCIAL SECURITY OFFICE WHERE IT WAS FOUND THAT SOFI RETURNED MY DEPOSIT ON APRIL 3 AND CAUSED A LOSS IN MY MEDICAL BENEFITS.I CONTACTED SOFI AND SUDDENLY THEY COULD EXPLAIN EVERYTHING I HAD 2 ACCOUNTS USING SAME PHONE NUMBER WHY? UMN 2 E MAILS BUT I OPENED MY ACCOUNT WITH ONE AND SINCE YOU KNEW ALL THIS WHY DIDNT YOU CALL ME ON THE PHONE NUMBER I. CAN'T ACCESS ANYTHING WITH OUT?NO RESPONSE I CALLED TODAY APRIL 15TH AND SO FI SAYS"NO DIRECT DEPOSIT DID YOU CALL ***"THIS HAS CAUSED ME A HOSPITAL VISIT AND EXPENSES AND THEY STILL DONT CARE

      Business Response

      Date: 04/24/2025

      Please see the attached document 

    • Initial Complaint

      Date:04/14/2025

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Applied for loan, sent them a ton of documents. Got text, email, message that loan was approved. Went to sign paperwork and loan was actually declined. Emails regarding loan approval continued into the next day. Seems as if the company is phishing, and not legit.

      Business Response

      Date: 04/24/2025

      Please reference the attached letter.

    • Initial Complaint

      Date:04/14/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      - My account was lost when it was transferred from MOHELA to Sofi (it transferred under my maiden name, old address, old phone number, etc. despite me having updated that information timely each time there was a change)- When I finally regained access to my account within **********************, I applied for a skip-a-pay on 2/25, because although my account was impossible to find, it was still incurring costs. - The skip-a-pay continued to pend for over 20 days, so I called into Sofi on 3/13. I was advised that Sofi internally did not complete the request correctly and it was rejected. I was advised since the skip-a-pay was not processed, I should apply for a short-term payment relief instead since that would help me better bring my account current. I immediately applied for this. - I followed up on the repayment plan several times, and then on 3/25 the skip-a-pay was miraculously approved instead of the repayment plan. - I called in and worked with a supervisor to fix this back to the payment relief and two weeks later Im being told that is not possible. Sofi has made mistake after mistake on my account since Feb. I have spent 3 hours on the phone trying to fix this and no one is taking care with my account to look into what took place and fix it.

      Business Response

      Date: 04/23/2025

      Please reference the attached letter. 

    • Initial Complaint

      Date:04/14/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Sofi is making me wait WEEKS for a simple dispute with a well known fraudulent company that placed a charge on my checking account. I sent them all the documents they needed, I make follow up calls and they lost my documents I sent them. I told them to credit my account with the purchasing power of the fraud charge and they refuse. They said they have no way to escalate my dispute case. This is outrageous

      Business Response

      Date: 04/23/2025

      Please see attachment 

      Customer Answer

      Date: 04/23/2025

       
      Complaint: 23203305

      I am rejecting this response because: you have not resolved the issue

      Sincerely,

      ***** ******

      Business Response

      Date: 04/24/2025

      Please see attached document. 

    • Initial Complaint

      Date:04/13/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Someone open an account in my name with this company I have been trying for a week to get their customer service involved so I can shut the account down they have not answered no matter what prompt I pick no one answers I get an automated message stating they have a high call volume and to hold on when I hold on the line just hangs up on its own Ive tried to contact them via social media about this and they directed me back to their customer service line that doesnt have anyone there to assist you I tried getting online through their website which I cant do because whoever set the account up used their number so due to their security I cant even contact them that way I emailed no response my next route will be to contact a lawyer

      Business Response

      Date: 04/23/2025

      Please reference the attached letter. 

    • Initial Complaint

      Date:04/13/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Two weeks after my first Direct Deposit on weekend or Monday I recieved either a text or email stating that They Declined *ayment on a * to *. Not knowing what that meant I called & talk to agent saying did you authorize this * to * I said absolutely Not so it was noted I disputed it emEnded conversation understanding it was taken care of. Tuesday I see missed calls from SoFi so called & was told verifying dispute ok. Next call I'm informed my account will be frozen til the matter is resolved. I explained that was all my money my SSDI ********* had important things I must pay, after awhile after putting me on hold he comes back said it's been expedited & dispute closed acct not frozen. After going back & forth with 3-4 agents All repeating same thing I get an agent said ok it's resolved & I asked how do I prevent this happening he said when we hang up go online change your security codes upon doing this now 3-4 days after I said I did not authorize the transaction I go to change security code & ALL My money is gone THEY LET THE * to * go through Why? I have called several times & can't get past the agents that say same thing making no sense I must wait 2-3 **** days & will get email update. Well I sat stranded with no money for past 6 ************* same story 3-5 **** days. Meanwhile I have no ********** payments are going to be late & I have been trying to get my credit better ..I want to talk to someone that knows more then standard line of nonsense & discuss What is going on ..

      Business Response

      Date: 04/22/2025

      Please reference the attached letter.

      Customer Answer

      Date: 04/22/2025

       
      Complaint: 23197471

      I am rejecting this response because: SoFi knew days before after many conversations with multiply agents that I In NO Way knew anything about the transaction or the person I was supposedly sending money too.

      The daily gave me a roller coaster emotional ride stating not to worry it's handled to we need to freeze account to I needed to give them time for dispute process but not to worry since I DID NOT Authorize transaction it would not be allowed then to them turn around & pay it telling me I didn't have a dispute filed until Friday the 11th of April when first contact was Monday & Tuesday had several conversations with them . The put transaction they knew was Fraud & after that I get email saying they would not be giving my money back because They determined They did nothing wrong This is after only 2 weeks of my SSDI Direct Deposit & their site claims Money is Insured We believe in Helping our clients & they are there for the clients & keeping their finances in a safe place. How can they give my money to something they knew was wrong & I had nothing to do with it & state They did Nothing Wrong .My SSDI is all I have & every month is a struggle to survive with Cost of Living impossible for a single disabled 66 yr old to take care of the minimum bare necessities. They Has to be someone to help the little ********** citizens from the big Money Companies that don't look at Us as respectable once hard working contributing  citizens  please help me get the justice I deserve   Thank You

      Sincerely,

      ***** *******

      Business Response

      Date: 04/29/2025

      Please reference the attached letter.

      Customer Answer

      Date: 05/08/2025

       
      Complaint: 23197471

      I am rejecting this response because: I believe there was No Reason for SoFi to give my money to a transaction that for several days prior were alerted that I Did Not Authorize nor participate in the transaction. I was told my money was safe & protected with SoFi. I do not understand how they could pay out on a transaction I had No part in & they knew this at least 3 days before they paid it out  I have suffered late fees & I am still trying to catch up after losing the money meant to survive & pay my bills. I 100% know it was SoFi's responsibility. Thank You ***** *******

      Sincerely,

      ***** *******

    SoFi is NOT a BBB Accredited Business.

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