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Business Profile

Loans

SoFi

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Loans.

Important information

  • Customer Complaint:

    BBB’s business profile for SoFi was created in September 2012. A review of SoFi complaints was completed in June 2025.

    Consumers are encouraged to review the following links for information on terms of service and security.

    SoFi Terms of Use Agreement
    SoFi FAQ


Complaints

This profile includes complaints for SoFi's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

SoFi has 9 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    • SoFi

      San Francisco, CA 94105-2624

    • SoFi Finance Inc.

      1412 Broadway, FL Team Room 5 New York, NY 10018

    • SOFI

      6175 Main St STE 490 Frisco, TX 75034-3441

    • SoFi

      SoFI Mailroom Operations 2750 East Cottonwood Pkwy, Suite 300 Cottonwood Heights, UT 84121

    • SoFi

      4064 Colony Rd STE 200 Charlotte, NC 28211

    Customer Complaints Summary

    • 2,305 total complaints in the last 3 years.
    • 764 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:04/23/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      there are charges on my account between February and March to "Door Dash" and to ***************** that are not my charges totalling $1386.00. I contacted SOFI on numerous occasions, and they are denying my claim for fraud on my account. There is no one that I can escalate my call to. The issue is, these charges were placed on a debit card that was not active, and they continue to deny my claim. The people that I have talked to confirm that I hadn't activated the debit card that was charged for these transactions, yet still allowed them to go through. Additionally, after 2 debit cards were cancelled, but they allowed the charges. SoFi allowing these fraudulent charges has resulted in me having to pay late fees for my rent in the amount of $350.00, and an additional ****** in late fees on various bills. I would like my money reimbursed as well as the late fees they have charged me.

      Business Response

      Date: 05/02/2025

      Please reference the attached letter. 

    • Initial Complaint

      Date:04/23/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Im writing to formally complain about an unresolved issue with my SoFi account. Over two months ago, my account was restricted and marked for closure after a deposited cashiers check cleared. The check was deposited on the January 31, 2025 Since then, Ive been repeatedly trying to get confirmation on when the balance would be returned to me, but Ive received no timeline or updates from SoFi.Despite multiple attempts to contact customer service, my account remains restricted and still shows as active, with no access to my funds. The check has cleared, and Im being unfairly denied access to my own money with no explanation.I am requesting that SoFi immediately close my account and issue the remaining balance via cashiers check or direct transfer, and provide a clear confirmation of the date it will be sent.This delay has caused significant inconvenience and financial strain, and I would appreciate urgent resolution.Sincerely,

      Business Response

      Date: 05/02/2025

      Please reference attached letter

    • Initial Complaint

      Date:04/22/2025

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Subject: Complaint Regarding Inability to ************* Information for Undergraduate Student Loan Loan #******** To Whom It May Concern:I am filing this complaint regarding an issue I experienced with SoFi customer service on April 22, 2025, in connection with my undergraduate student loan (Loan Number: ********).On the above date, I contacted SoFi support by phone in an attempt to update the school listed on my loan application from ****************************** to the ******************************************************************************. Despite my efforts, the phone support team was unable to locate my loan using the loan number provided, and I was therefore unable to complete the necessary school update.This matter is time-sensitive as it affects the certification and disbursement of my educational funding. I have attached supporting documentation for reference, including relevant identifiers for the loan in question.I am requesting that SoFi:Update the school associated with Loan #******** to the **************************** at *************************** me directly to verify and resolve this issue if additional information is required.Please confirm receipt of this complaint and inform me of the steps being taken to address it. I look forward to a timely resolution.

      Business Response

      Date: 05/01/2025

      Please reference the attached response. 

    • Initial Complaint

      Date:04/22/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      ON MARCH 29TH THERE WAS AN UNAUTHORIZED CHARGE ON MY ACCOUNT FOR ***** FOR A COMPANY NAMED GUARDIAN I HAD NEVER HEARD OF OR EVER DID BUSINESS WITH I DID CALL THE COMPANY TO ADVISED THEM OF THE ***** BUT WAS MET WITH SUCH DISRESPECT, SO ON 4/8/25 I CONTACTED SOFI AND FILED A DISPUTE, I WAS GIVEN PROVISIONAL CREDIT AND ON APRIL 17TH I WAS NOTIFIED THAT MY CLAIM WAS DENIED I NEED TO BE PROVIDED WHAT EVIDENCE WAS USED TO COME UP WITH A DECISON SUCH AS THIS, THIS IS POOR CUSTOMER SERVICE AT IT'S FINEST. BECAUSE HOW DO YOU ALLOW YOUR CUSTOMER TO HAVE FRAUD COMMITED AGAINST THEM BUT SUPPORT THE ONE WHO COMMIT THE ****** I'M GOING TO ADVISE ANYONE I KNOW NOT TO EVER OPEN AN ACCOUNT WITH THIS COMPANY BECAUSE IF YOUR MONEY GETS STOLEN YOU WON'T BE PROTECTED, I DID NOTHING WRONG FOR TRYING TO PROTECT THE INTEGRITY OF MY ACCOUNT BUT I GOT ROBBED TWICE ONCE BY THE COMPANY THAT STOLE MY MONEY AND THE COMPANY RESPONSIBLE FOR MAKING SURE MY ACCOUNT IS SECURE.

      Business Response

      Date: 04/30/2025

      Please reference the attached letter. 

    • Initial Complaint

      Date:04/21/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I had a flight that I cancelled & the money was refunded to my SoFi bank which was in jeopardy of closing . SoFi held my money for 7 months, after finally closing my bank told me they wasnt giving me my money . That they would send it back to who deposited it within 30 days . It has now been 50 and the company doesnt have my money , SoFi never sent it . Theyre trying to keep my 366from my flight .

      Business Response

      Date: 04/30/2025

      Please reference attached letter

    • Initial Complaint

      Date:04/21/2025

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I stated I had a certain amount of annual income. I gave them two pensions and when that was not adequate I offered my annual income from employment. They stated they do not accept W-2 income. First time in my entire life that employment income was not factored into my total income. So I have cancelled my loan request and would advise others to beware of using this company.

      Business Response

      Date: 04/30/2025

      Please reference the attached letter. 

    • Initial Complaint

      Date:04/21/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I RECENTLY RETURNED FROM A CRUISE ON 4.12.25 INTIALLY *************** HAD A PENDING CHARGE WAS CANCELLED ON 4.7.25. THERE WERE 4 DIFFERENT TRANSACTIONS 1. $249.61 2. $30.00 3.$20.00 4.$10.00 TOTALING $264.61 THE MERCHANT ALONG WITH MYSELF CONTACTED SOFI CUSTOMER SERVICE AND PROVIDED THE **** CANCELLATION FOR EACH TRANSACTIONS AND MERCHANT REQUESTED FUNDS BE RELEASED WHICH HAS BEEN OVER TWO WEEKS, I HAVE CONTACTED SOFI AND NOT ONLY HAVE THEY BEEN UNHELPFUL THEY HAVE BEEN VERY UNPROFESSIONAL, I WOULD LIKE THOSE FUNDS BE FUNDED TO MY ACCOUNT AS THE MERCHANT HAS CANCELLED WEEKS AGO, I AM ASKING TO HAVE THIS CORRECTED AS I REQUESTED TO HAVE THIS ESCLATED WITH NO RESULTS

      Business Response

      Date: 05/01/2025

      Please see the attached document 

    • Initial Complaint

      Date:04/21/2025

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      SoFi is making ACH withdrawals from my bank account when I do not have any type of loan with them, and they have been INCREDIBLY unhelpful about it. They originally requested the account information that my money is going to, but our bank does not have that, all they have is the loan holder's name, which SoFi is not interested in because "we do not have an account with them." so they just want to continue stealing from my bank account, to pay on a complete stranger's loan. The bank is working on their end, but SoFi simply does not care. This has taken literally four hours of my time thus far, and have received NO satisfaction. We are in the process of speaking with the *** now, but want to pursue every avenue we can, because innocent people should NEVER have to jump through so many hoops and still receive no resolution.

      Business Response

      Date: 04/30/2025

      Please reference the attached letter. 

      Customer Answer

      Date: 05/01/2025

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      *** ******

    • Initial Complaint

      Date:04/21/2025

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Pay a friend scam for the amount of ******

      Customer Answer

      Date: 04/23/2025

      I got a Direct Deposit of $400.00, I received a transaction for Pay a friend of ****** which i never agreed to or confirmed. I dont even know where this charge came from. [ Taken indication by BBB rep ****

      Business Response

      Date: 04/30/2025

      Please reference the attached letter.

      Customer Answer

      Date: 04/30/2025

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      **** ******** Iii

    • Initial Complaint

      Date:04/20/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am writing to formally dispute the recent denial of my chargeback request related to an order placed with the TikTok Shop, posted on February 23, 2025. I request a reconsideration, as I was not given the opportunity to provide additional documentation or clarification before a decision was rendered in the merchants favor. The order included 10 clothing items and was shipped via **** on February 21, 2025. However, the package was never successfully delivered to me and was marked Returned to Sender by **** on February 28, 2025. The merchant received the returned items on March 3, 2025, well within their stated 30-day return policy. I contacted the seller via email on March 13 to inquire about the status of my refund. Although they stated that the refund had been processed, I never received any funds credited to my account. I followed up with the merchant through the app on March 19. While they acknowledged the issue, they indicated they were unable to process the refund on their end and directed me to contact the seller directlywhom I had already reached out to. Despite these efforts and clear documentation indicating that the merchandise was not delivered and was returned within the appropriate timeframe, my chargeback request was denied without any follow-up from the bank requesting further information or evidence from me. I have compiled all relevant documentation to support my claim. This includes **** tracking confirmation that the package was returned to the sender, email communication with the seller, messages with the merchant through the app, and a copy of the sellers return policyall of which are enclosed in the attached PDF. I am requesting a full and fair review of this case, taking into account the provided documentation. It is evident that the goods were never received and that the merchant has failed to issue the appropriate refund. I trust that this matter will now be handled with the attention and fairness it warrants.

      Business Response

      Date: 04/30/2025

      Please reference the attached letter.

    SoFi is NOT a BBB Accredited Business.

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