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Business Profile

Loans

SoFi

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Loans.

Reviews

This profile includes reviews for SoFi's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

SoFi has 9 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • SoFi

      San Francisco, CA 94105-2624

    • SoFi Finance Inc.

      1412 Broadway, FL Team Room 5 New York, NY 10018

    • SOFI

      6175 Main St STE 490 Frisco, TX 75034-3441

    • SoFi

      SoFI Mailroom Operations 2750 East Cottonwood Pkwy, Suite 300 Cottonwood Heights, UT 84121

    • SoFi

      4064 Colony Rd STE 200 Charlotte, NC 28211

    Customer Review Ratings

    1.29

    Average of 358 Customer Reviews

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    Leave a Review

    Review Details

    • Cathleen N

      Date: 07/23/2024

      Cathleen N

      Date: 07/23/2024

      THIS BANK IS RIDICULOUS. I RENTED A BOAT AND A JET SKI AT A LOCAL LAKE. THE MERCHANT HELD $800 AS A DEPOSIT AND TOLD ME IT WOULD FALL OFF AFTER 3-5 DAYS. SOFI IS HOLDING MY FUNDS FOR 30 DAYS. WHAT THE ******* THE MERCHANT CANCELLED THE TRANSACTION AND STILL NO FUNDS. *** BEEN CALLING EMAILING MESSAGING AND NOTHING JUST TOO BAD FOR YOU.

      SoFi

      Date: 08/02/2024

      Thank you for submitting your BBB Review. We have sent a copy of our final response via email to the address provided within your BBB Review.

    • Earleane J

      Date: 07/21/2024

      Earleane J

      Date: 07/21/2024

      SoFi will post holds on your money to gain interest a you not have access to your funds for 30 days while you suffer beware dont use SoFi they are a scam. Current is a better alternative.

      SoFi

      Date: 07/29/2024

      Thank you for submitting your BBB Review. We have sent a copy of our final response via email to the email address provided within your BBB Review.

    • Hobat W

      Date: 07/20/2024

      Hobat W

      Date: 07/20/2024

      Horrible. AVOID AT ALL COSTS. They protect business over consumer.

      SoFi

      Date: 08/01/2024

      Thank you for submitting your BBB Review. We have sent a copy of our final response via email to the email address provided within your BBB Review.

    • Margaret M

      Date: 07/16/2024

      Margaret M

      Date: 07/16/2024

      I am beyond furious. I had someone help me apply for a personal loan to help pay for a new AC. Upon receiving a "Pick up where you left off" email with 4 bullet points of "Why SoFi?" and stated the following: Low fixed ratesenjoy a low fixed rate that won't change over time, protecting you from rising interest rates.Get $5K$100Kborrow up to $100K with our easy, online application process. Complete yours in a few steps!Same-day fundingyour funds could be available as quickly as the same day your loan is approved.*No fees requiredno origination fees required, no prepayment penalty fees, and no late fees whatsoever.I saw this and thought it was a good deal so I made the mistake of signing for the loan. However, I made the mistake of not asking to read the full contract and the person helping me didn't mention anything about additional fees either. It clearly states NO FEES REQUIRED. Tell me why I was charged $690 in origination fees. I feel this is False advertisement and misleading statements. Additionally, their virtual assistant also claimed the following : "SoFi Personal Loans have no required origination fees. If we are unable to assist you with a personal loan, our loan partners offers may require origination fees. " To my knowledge, my personal loan is NOT from a partner and straight from SoFi.

      SoFi

      Date: 07/29/2024

      Thank you for submitting your BBB Review. We have sent a copy of our final response via email to the email address provided within your BBB Review.

    • Darby K

      Date: 07/15/2024

      Darby K

      Date: 07/15/2024

      Sofi Net Worth Calculator on My Financial Insights dropped our net worth $130,00 and Sofi has not provided a reason for the decrease.

      SoFi

      Date: 07/29/2024

      Thank you for submitting your BBB Review. We have sent a copy of our final response via email to the email address provided within your BBB Review.

    • Mitchell W

      Date: 07/15/2024

      Mitchell W

      Date: 07/15/2024

      I have been appalled with the customer service and attention to detail with Sofi. They have grown too big, too fast. We had issues in November when we initially started the journey of home ownership where they sent a fraudulent 2 factor to my phone and subsequently locked my bank account. Now, they underpaid our taxes via escrow and we were on the verge of having a lien placed on our house. The customer service department is impossible to work with. My wife in fact was YELLED AT today for calling to inquire as to why we did not receive a follow up call regarding the unpaid taxes even though we were promised a follow up. My advice is to take your business elsewhere and not give this company the time of day. They are awful and dehumanized. If AI is the future and Sofi is a reflection of that future, we need to give smaller businesses our patronage and stop supporting these AI dependent companies that have gotten too big for their britches. Terrible company, terrible follow up, terrible customer relations.

      SoFi

      Date: 07/26/2024

      July 26, 2024 Better Business Bureau ***************************************************************************** RE: BBB Review Case # ******** To whom it may concern:We are in receipt of your letter received on July 15, 2024, regarding the above referenced BBB Review Complaint. We are reviewing the customers concerns and sending a response directly to the customer via mail or email. Please do not hesitate to contact our office if you have additional questions or concerns. Thank you Customer Relations ********************** Bank, N.A.

    • Steven K

      Date: 07/15/2024

      Steven K

      Date: 07/15/2024

      They market to LIES they tell you one thing then do not live up to what they advertise!!!!! by deceiving the public there should be consequences ???? You cannot get answers to your questions because there customer service people cannot answer them !!!!!! They lead you on a negative way !!! I thought your organization could help consumers !!!! maybe NOT????? THe company is SOFI Financial they advertise " They can help you lose high interest credit card debt " By them charging double the Prime Rate but do not live up to there word!!!!! They should be held accountable but know they can get away with this abusive behavior!!!!!!

      SoFi

      Date: 07/29/2024

      Thank you for submitting your BBB Review. We have sent a copy of our final response via email to the email address provided within your BBB Review.

    • Richard G

      Date: 07/13/2024

      Richard G

      Date: 07/13/2024

      This bank let my account get hacked for $1000 two unauthorized transfer of $500 to a party I don't know.I appealed it three times an was denied all three times I spoke to Al least 7 different people an nothing was resolved

      SoFi

      Date: 07/26/2024

      Thank you for submitting your BBB Review. We have sent a copy of our final response via email to the email address provided within your BBB Review.

    • Devan H

      Date: 07/08/2024

      Devan H

      Date: 07/08/2024

      I've never been screwed by a credit card so badly. I've had my sofi credit card for about two years now. I have always paid on time and even ahead of time. I recently moved so I had to rely on my credit cards more than usual. My credit card utilization obviously went up and Sofi's response was to immediately cut my credit limit from $5,000 to $1,000, which only made my credit plummet drastically after. They claim to be all about helping you build your credit when all they did was help mine crash and burn, without any notice whatsoever. And I had just gotten two jobs that same week and my first reaction was to pay off my credit cards. I just didn't know that was even possible to give someone a working credit card and then just cut the limit with no actual reason or even a heads up. If I could give less than one star, I would.

      SoFi

      Date: 07/22/2024

      Thank you for submitting your BBB Review. We have sent a copy of our final response via email to the email address provided within your BBB Review.

    • Brian L

      Date: 07/05/2024

      Brian L

      Date: 07/05/2024

      I don't understand why there are so many negative reviews. I have had an account with ********************** for 2.5 years. and use it as my main bank account. I have direct deposit set up an all of that. I have never had any issue. In fact when i went to buy a house and had to wire the money to the title company, sofi called to confirm the title company was legit. not many banks do that sort of thing.

      SoFi

      Date: 07/13/2024

      Thank you for submitting your BBB Review. We have sent a copy of our final response via email to the email address provided within your BBB Review

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