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Business Profile

Loans

SoFi

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Loans.

Reviews

This profile includes reviews for SoFi's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

SoFi has 9 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • SoFi

      San Francisco, CA 94105-2624

    • SoFi

      2750 E Cottonwood Pkwy Ste 300 Salt Lake City, UT 84121-7285

    • SoFi Finance Inc.

      860 Washington St Fl 2 New York, NY 10014-1308

    • SoFi

      2750 E Cottonwood Pkwy Ste 300 Holladay Cottonwood, UT 84121-7285

    • Sofi Lending Corp

      PO Box 981075 Boston, MA 02298-1075

    Customer Review Ratings

    1.29

    Average of 358 Customer Reviews

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    Leave a Review

    Review Details

    • SHENEEN E

      Date: 04/15/2024

      SHENEEN E

      Date: 04/15/2024

      THE WORST BANK IN THE FINANCIAL HISTORY! I opened a checking and savings account with direct deposits. A month after opening the account, I made an ach payment for a new lease. On the 3rd day, after noticing the funds were in a holding state, I called customer service after having to ****** the number - talk about making it hard to speak with a human. Inconceivable 30 minute hold only to have reached the ********************* then back on hold for another 15 minutes. Finally, ******* answers and proceeds to explain he has sometimes seen holds take 30 days. WHAT?!!!! Let's do a quick recap, this is my checking and savings account being used to make a payment that SoFi has placed on HOLD the payment which will not be released for 8 days. By this time, I will default on the signing of my lease. As you can imagine, I transferred all monies from my savings and checking accounts as I will be closing all three accounts.

      SoFi

      Date: 04/25/2024

      Thank you for submitting your BBB Review. We have sent a copy of our final response via email to the email address provided within your BBB Review

    • Grace C

      Date: 04/14/2024

      Grace C

      Date: 04/14/2024

      I opened my account a month ago and havent received a debit card. When I go to order a new one it just pops up that my card is not activated yet so I cant order a new card. The ** chat person doesnt get what I am saying and when I did talk to a real person he was rude.

      SoFi

      Date: 04/23/2024

      April 23, 2024

      RE: BBB Complaint #********; *********************************
      To whom it may concern:
      We are in receipt of your letter received April 15, 2024 regarding the above referenced individual. We are reviewing the customers concerns and sending a response directly to the customer.
      Please do not hesitate to contact our office if you have additional questions or concerns.
      Thank you.
      Customer ***************************************** N.A. 

    • James B

      Date: 04/11/2024

      James B

      Date: 04/11/2024

      There rating is -10 at best. Stay away or you will be a loser in the end. They are a scam

      SoFi

      Date: 04/25/2024

      Thank you for submitting your BBB Review. We have sent a copy of our final response via email to the email address provided within your BBB Review.

    • Filmon F

      Date: 04/11/2024

      Filmon F

      Date: 04/11/2024

      T worsts company to do business please think twice before doing business with Sofi even to request your payment to be adjusted need to do in writing when you payment

      SoFi

      Date: 04/22/2024

      Thank you for submitting your BBB Review. We have sent a copy of our final response via email to the email address provided within your BBB Review.

    • Terri D

      Date: 04/10/2024

      Terri D

      Date: 04/10/2024

      I took out a personal loan with SoFi in Aug/sept of 2023. The interest rate was ludicrous but it was quick funding. They keep sending me offers so I wanted to obtain a new loan with the 5% interest rate reduction. I have excellent credit. Have never been late or missed a payment. I have had a side business since 2016 that in Sept of 2023 I made my full time position. They keep telling me just one more document. I provide the document and then the same thing happens. I spoke to a representative and she says if you do not have a paystub then you upload 2 years of taxes which I did and clearly shows that I have made 6 figures each year. Then that is not good enough they ask me to write a letter stating what my business are. I wrote that letter and send it in. Guess what they go back to asking for my taxes. I asked them to close the application and they refuse to do that. How can I not qualify to basically payoff my current loan for a lower interest rate. They pull a hard credit inquiry ding my credit score and refuse to approve the loan. Oh yes thats what it is the lower interest rate. This is a most unprofessional company. Terrible customer service. I will NEVER do business with them again and I would not recommend them unless you cannot get a loan from any other source.

      SoFi

      Date: 04/24/2024

      Thank you for submitting your BBB Review. We have sent a copy of our final response via mail to the address provided within your BBB Review.

    • Aurora J

      Date: 04/05/2024

      Aurora J

      Date: 04/05/2024

      SoFi has had my government check, which was sent to an incorrect checking account, for over a month now. I have the tracking number for my money aas well as the account that my money was deposited into

      SoFi

      Date: 04/17/2024

      April 17, 2024

      RE: BBB Complaint #********; *******************;

      To whom it may concern:
      We are in receipt of your letter received April 5, 2024 regarding the above referenced individual. We are reviewing the customers concerns and sending a response directly to the customer.
      Please do not hesitate to contact our office if you have additional questions or concerns.
      Thank you.
      Customer ***************************************** N.A. 

    • Briana L

      Date: 04/02/2024

      Briana L

      Date: 04/02/2024

      Terrible customer service. They run promotions and none of their employees are aware of them. They owe me money for a promotion bonus they had, and they wont pay me. They are trained to be rude to customers and scam them. I dont recommend SoFi.

      SoFi

      Date: 04/16/2024

      Thank you for submitting your BBB Review. We have sent a copy of our final response via email to the email address provided within your BBB Review.

    • Edward P

      Date: 03/29/2024

      Edward P

      Date: 03/29/2024

      I have two accounts with SoFi. One in my wife name that we have used for years. We use it daily, have the credit card, the **** we use the investing, we use every aspect of the app. I opened another account recently after getting another job and wanted to use the great savings rate to start saving money for our daughter. Ive only had TWO deposits, both from the same employer . SoFi froze this account and gave me a number to call. I called them they asked why someone was depositing money and what my relation was. Again.. its an employer and they are bi weekly payments (two of them). It has now been three weeks and they refuse to close the account, when I call they refuse to do anything but tell me to keep an eye out for an email. So my money for my daughter is stuck . I didnt want to close our 401k and other accounts (we have two 6 figure paychecks deposited weekly in other SoFi account) we use this bank as our main banking. But at this point when they wont even answer idk what else to do. Any suggestions? Our lawyer now wants us to file former complaints in the **************** and with the proper agencies.

      SoFi

      Date: 04/09/2024

      Thank you for submitting your BBB Review. We have sent a copy of our final response via email to the email address provided within your BBB Review.”

    • Kyle A

      Date: 03/21/2024

      Kyle A

      Date: 03/21/2024

      They can't protect your money!!! They have only one job as a bank and they can't even do it. They let someone clear the same check number and check image twice from my account and then all of the sudden it was MY problem to get it corrected. Told me I can file a claim and maybe get my money back in 90 days. So unethical and wrong!! Nothing but dead ends and runaround, customer service is a literal bunch of clowns!! Would give negative stars if I could due to their weak technology and horrible customer service!! Closing all of my accounts with them today. Their loss!!! I am DONE!!

      SoFi

      Date: 04/04/2024

      Thank you for submitting your BBB Review. We have sent a copy of our final response via email to the email address provided within your BBB Review.

    • John V

      Date: 03/01/2024

      John V

      Date: 03/01/2024

      Screeed me out of my irs refund i am done with this horrible bank

      SoFi

      Date: 03/14/2024

      Thank you for submitting your BBB Review. We have sent a copy of our final response via mail.

    SoFi is NOT a BBB Accredited Business.

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