Reviews

This profile includes reviews for SoFi's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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SoFi has 9 locations, listed below.

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  SoFi

  San Francisco, CA 94105-2624

• 

  SoFi Finance Inc.

  1412 Broadway, FL Team Room 5 New York, NY 10018

• 

  Sofi Lending Corp

  PO Box 981075 Boston, MA 02298-1075

• 

  SoFi

  2750 E Cottonwood Pkwy Ste 300 Salt Lake City, UT 84121-7285

• 

  SOFI

  6175 Main St STE 490 Frisco, TX 75034-3441

Review Details

• Review fromNando C

  Date: 12/10/2023

  1 star

  Nando C

  Date: 12/10/2023

  My account was frozen on Monday, 12/4/23 due to an incoming deposit from the **** I reached out to the Security Team as directed. I was given no direction, timeframe or updates. Completely left in the dark with every ***** to my name inaccessible. All I was told was that the Investigations Team had to review my account. For the next 4 days, I called to inquire about my funds, pleading my case and explaining that I have no money to eat, put gas in my car to get to work... etc. I was given the same answer... The Investigation Team is still reviewing it. No further details were given and I was abruptly hung up on by the Security Team on 3 separate occasions by the follows reps; ****** ************** Finally, on Thursday, 12/7, after calling the Security Team again, I was asked to verify the deposits that initially froze all my funds. I was told that I successfully verified the deposits and that someone from the Investigations Team would be calling me the next day to close the case. Well, the next day came... after calling, I was told by the Security Team that the person in Investigations dealing with my case was out of the office. I asked if my case can be transferred to another person within the Investigations Team since my rep was absent. The Security Team said no, only my appointed rep within Investigations could handle my case. They also have no idea when she is going to be back in the office. This means, if the rep in Investigations is on vacation for 2 weeks or dealing with a family emergency for some time, I have to suffer with ZERO funds to my name. This can simply be transferred to someone else within the team. I verified the deposits... I did my part. Unfreeze my account! But there is no urgency or concern for the customer on **********************'s part. I hold the Security Team and Investigations Team responsible. Terrible, unacceptable behavior. They simply do not care about the customer. Again, the ************************* Team is responsible for any negative reviews.

  SoFi

  Date: 12/21/2023

  Thank you for submitting your BBB Review. We have sent a copy of our final response via mail to the address provided within your BBB Review.

• Review fromCory H

  Date: 12/09/2023

  1 star

  Cory H

  Date: 12/09/2023

  0 stars. Someone stole my phone and wallet and deposited thousands of dollars into betly online casino. I filed a dispute they denied them and closed my account and didnt send me the documentation on why they denied it. Very poor customer service and your money is not safe. Looking to get an attorney

  SoFi

  Date: 12/15/2023

  Thank you for submitting your BBB Review. We have sent a copy of our final response via mail to your physical address.

• Review fromMoriah W

  Date: 12/08/2023

  1 star

  Moriah W

  Date: 12/08/2023

  The absolute worst customer service Ive ever experienced and unbelievable unwillingness to even try to fix the original problem.

  SoFi

  Date: 12/14/2023

  Thank you for submitting your BBB Review. We have sent a copy of our final response via email to the email address provided within your BBB Review.

• Review fromSHEA H

  Date: 12/08/2023

  2 stars

  SHEA H

  Date: 12/08/2023

  **************** is subpar. I have used them for a while but when going to add my husband as a joint account to transfer ********************** to our *********, their website screwed up, apparently created a new password for him, never sent him the password reset links, then locked out his account. And apparently the only way to get his account unlocked is to call and spend who knows how long on the phone to get it sorts because only existing accounts can use chat support. Kind of pointless for an online bank to not be able to help with account issues when their website is the one that creates it.

  SoFi

  Date: 12/18/2023

  Thank you for submitting your BBB Review. We have sent a copy of our final response via mail to the address provided within your BBB Review

• Review fromDeinna H

  Date: 12/06/2023

  1 star

  Deinna H

  Date: 12/06/2023

  They are a scam! I transferred money to the account 2 times and on one occasion they company that I transferred it from was able to go into my account and transfer money back to themselves and it says transfer. It doesn't say insufficient funds or anything like that. It says transfer. I called them, tried to explain it to them, let them know that was illegal. They could not do that and they told me they had to investigate. It would be 10 days before I would know anything.

  SoFi

  Date: 12/18/2023

  Thank you for submitting your BBB Review. We have sent a copy of our final response via mail to the address provided within your BBB Review.

• Review fromSeth G

  Date: 12/02/2023

  1 star

  Seth G

  Date: 12/02/2023

  Sofi ***** horrible customer service. Horrible back office people. Just unethical worthless unintelligent people who dont care about anything

  SoFi

  Date: 12/13/2023

  Thank you for submitting your BBB Review. We have sent a copy of our final response via mail to the address provided within your BBB Review.

• Review fromJaden B

  Date: 12/01/2023

  1 star

  Jaden B

  Date: 12/01/2023

  I just opened my account recently, and within a week it was frozen and closed. When I called in to customer service to get information on why this is the case, I wasnt given any information and I got hung up on multiple times. I finally got a hold of a customer service agent named ***, Employee ID: ******, who advised that it was due to a bounced check. When I let her know I had never submitted a check with SoFi she said shed investigate. When she came back on she changed the narrative and told me it was due to a violation of Terms and Conditions. When I asked for specifics on what terms and conditions I violated she told me she didnt have any specifics for me. Just that I had violated them. I reminded her my account was only open for 2 weeks and I had only set up direct deposit with them. I asked again what terms I had violated and she refused to get me any specifics. I asked to speak to a supervisor or a manager and she told me there was no one else I could talk to about this even though she supposedly did not have access to answer my simple question. She then hung up on me in the middle of me talking. I called back and got *** again. The conversation went about the same and she refused to get me to anyone else that could help. *** is not the only customer service agent Ive spoken too. All refused to help me or give me any information on how to resolve my issue.

  SoFi

  Date: 12/13/2023

  Thank you for submitting your BBB Review. We have sent a copy of our final response via email to the email address provided within your BBB Review.

• Review fromDaniel T

  Date: 11/30/2023

  5 stars

  Daniel T

  Date: 11/30/2023

  Getting a mortgage can be a tedious process. However **** at Sofi made the experience easy to handle. Thank you for the best service.

  SoFi

  Date: 12/11/2023

  December 11, 2023

  
  Better Business Bureau 
  *****************************************************************;
  ******, ** 78754
  
  RE: BBB Complaint # ******; ***************************
  
  To whom it may concern:
  We are in receipt of your letter received on December 01, 2023, regarding the above-referenced individual. We are reviewing the customers concerns and sending a response directly to the customer with a disclosure consent form in the mail. Upon receipt of the signed disclosure consent form from the consumer, we will forward a copy of the response to your office. Please note it can take a few business days for the response to arrive in the mail. 
  Please do not hesitate to contact our office if you have additional questions or concerns.

  
  Thank you.

  
  Customer ***************************************** N.A.
  

  
  

• Review fromDavid H

  Date: 11/28/2023

  4 stars

  David H

  Date: 11/28/2023

  Well they have frozen my account for the last month and half . They will not tell me why and they keep hanging up on me Ive never had a company not willing to talk to anyone about there own account this is ridiculous

  SoFi

  Date: 12/07/2023

  Thank you for submitting your BBB Review. We have sent a copy of our final response via mail to the address provided within your BBB Review.

• Review fromMichael G

  Date: 11/20/2023

  1 star

  Michael G

  Date: 11/20/2023

  Avoid this company. I opened a bank account at ********************** over 1.5 months ago, with a valed check from another bank. I've called to get my money back over 75 times and no one knows anything, i even contacted Sofis atorny and he couldnt help. They ALL just say we're investing the case. This bank is a total scam they will sreel your money..

  SoFi

  Date: 11/25/2023

  November 25, 2023 Better Business Bureau ************************************************************************************* RE: Better Business Bureau Case #******; *************************** To whom it may concern:We are in receipt of your letter received November 20, 2023 regarding the above referenced individual. We are reviewing the customers concerns and sending a response directly to the customer.Please do not hesitate to contact our office if you have additional questions or concerns.Thank you.Customer Relations ********************** Bank, N.A.