Reviews

This profile includes reviews for SoFi's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  SoFi

  San Francisco, CA 94105-2624

• 

  SoFi

  2750 E Cottonwood Pkwy Ste 300 Salt Lake City, UT 84121-7285

• 

  SoFi Finance Inc.

  860 Washington St Fl 2 New York, NY 10014-1308

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  SoFi

  2750 E Cottonwood Pkwy Ste 300 Holladay Cottonwood, UT 84121-7285

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  Sofi Lending Corp

  PO Box 981075 Boston, MA 02298-1075

Review Details

• Review fromJoe M

  Date: 09/26/2023

  1 star

  Joe M

  Date: 09/26/2023

  These people STOLE my investments, saving and checking without reason. They refuse me access to my own money for 30+ days without an explanation. They are the worst choice you could make in terms of banking. Absolutely the worst decision you can make in terms of banking.

  SoFi

  Date: 10/05/2023

  October 5, 2023 Better Business Bureau ************************************************************************************* RE: Better Business Bureau Case #******; *********************** To whom it may concern:We are in receipt of your letter received September 27, 2023 regarding the above referenced individual. We are reviewing the customers concerns and sending a response directly to the customer.Please do not hesitate to contact our office if you have additional questions or concerns.Thank you.Customer Relations ********************** Bank, N.A.

• Review fromSydney A

  Date: 09/21/2023

  1 star

  Sydney A

  Date: 09/21/2023

  Do not fall for the 4.5% APY savings account. I created a new account, and deposited a check to fund it, and my account is frozen. What a horrible first impression. I've called every day this week and customer service reps ***** just as frustrated. There is no timeline for when my accounts will be unfrozen, I've read anywhere from weeks to months on online forums. I did not read the BBB reviews before signing up, and I wish I had. STAY AWAY FROM SOFI.

  SoFi

  Date: 09/27/2023

  September 27, 2023 Better Business Bureau ************************************************************************************* RE: Better Business Bureau Case #******; ***************************** To whom it may concern:We are in receipt of your letter received September 22, 2023 regarding the above referenced individual. We are reviewing the customers concerns and sending a response directly to the customer with a disclosure consent form in the mail. Upon receipt of the signed disclosure consent form from the consumer, we will forward a copy of the response to your office. Please note it can take a few business days for the response to arrive in the mail. Please do not hesitate to contact our office if you have additional questions or concerns.Thank you.Customer Relations ********************** Bank, N.A.

• Review fromKimberley G

  Date: 09/19/2023

  1 star

  Kimberley G

  Date: 09/19/2023

  Sept 8, 2023 reported fraudulent activity on account. They froze the account. Disbersed refund for 6 of the 9 transactions. Called several times and get told the same thing. No time frame on unfreezing account, money in my account is unattainable. Still waiting on 3 transactions to be credited back and for account to be unlocked. This bank evidently is great at stealing consumers money and s******* the owner of account over.

  SoFi

  Date: 09/27/2023

  September 27, 2023 Better Business Bureau ************************************************************************************* RE: Better Business Bureau Case #******; ***************************** To whom it may concern:We are in receipt of your letter received September 21, 2023 regarding the above referenced individual. We are reviewing the customers concerns and sending a response directly to the customer with a disclosure consent form in the mail. Upon receipt of the signed disclosure consent form from the consumer, we will forward a copy of the response to your office. Please note it can take a few business days for the response to arrive in the mail. Please do not hesitate to contact our office if you have additional questions or concerns.Thank you.Customer Relations ********************** Bank, N.A.

• Review fromLeitha S

  Date: 09/12/2023

  1 star

  Leitha S

  Date: 09/12/2023

  I am writing to express my utter disappointment in my experience with sofi so far. My account was placed on restriction last Monday. It was due to a typo on a check I uploaded. Since then Ive been calling everyday to find out whats going on. I keep getting told its with the internal review team and theres no ETA on when this issue will be resolved. ITS BEEN 3 WEEKS! I was also told that I cannot speak with a supervisor and that they are the last point of contact! Then I was hung up on yesterday by a member of the security team because she couldnt tell me where I can read in the terms of use where it states I cant close my account at my discretion. Initially I was in enjoying my account with you all. Now Im Extremely upset and will likely close my account once this is resolved. I get weekly CHILD SUPPORT checks to this account that I am unable to access to provide for my child! I also have auto draft payments set up for my credit card payments which have been unable to go through causing my credit score to decline. This experience is repulsive and I dont wish this on anyone. They dont care about their customers

  SoFi

  Date: 09/20/2023

  September 20 2023 Better Business Bureau ************************************************************************************* RE: Better Business Bureau Case #******; *********************** To whom it may concern:We are in receipt of your letter received September 13, 2023 regarding the above referenced individual. We are reviewing the customers concerns and sending a response directly to the customer with a disclosure consent form in the mail. Upon receipt of the signed disclosure consent form from the consumer, we will forward a copy of the response to your office. Please note it can take a few business days for the response to arrive in the mail. Please do not hesitate to contact our office if you have additional questions or concerns.Thank you.Customer Relations ********************** Bank, N.A.

• Review fromMarkiesha C

  Date: 09/12/2023

  1 star

  Markiesha C

  Date: 09/12/2023

  SOFI will freeze your account and never follow up !!! ******** care will not transfer you to anyone higher up , extremely rude will hang up on you !! SO DO NOT PUT MONEY IN THEIR ACCOUNTS !!! HORRIBLE CUSTOMER SERVICE THE DO NOT CARE ABOUT THEIR CUSTOMERS!!!! Refused to explain why my account was froze I have over $1600 STUCK for over a week with no response from their internal team EXTREMELY UNPROFESSIONAL

  SoFi

  Date: 09/20/2023

  September 20, 2023 Better Business Bureau ************************************************************************************* RE: Better Business Bureau Case #******; ******************************* To whom it may concern:We are in receipt of your letter received September 12, 2023 regarding the above referenced individual. We are reviewing the customers concerns and sending a response directly to the customer with a disclosure consent form in the mail. Upon receipt of the signed disclosure consent form from the consumer, we will forward a copy of the response to your office. Please note it can take a few business days for the response to arrive in the mail. Please do not hesitate to contact our office if you have additional questions or concerns.Thank you.Customer Relations ********************** Bank, N.A.

• Review fromSun Y

  Date: 09/06/2023

  1 star

  Sun Y

  Date: 09/06/2023

  My accounts are frozen. I tried to deposit a couple of checks from closing my WF accounts, but they were denied. So, I chatted with a rep and was informed to write my account number and 'mobile deposit for ********************** bank's on the back. I did and it still was denied. Then they froze my account. I called yesterday to find out how to get the freeze off and cs informed me that internal review needs to look at something. I tried to find a timeframe when I should here back but they couldn't tell me. I called today after no one reached out and the rep said that it is under internal review. I wanted to know the reason and timeframe but they said that's all they can do and will have to end the call. Then hung up on me! I called again and got the same run around. Horrible customer service. There is no transparency for my own account. And I am scared from reading other reviews that they will be holding my money hostage for an indeterminate amount of time and my bills will not be paid. Do not bank with Sofi. I had such high hopes.....

  SoFi

  Date: 09/12/2023

  September 12, 2023 Better Business Bureau ************************************************************************************* RE: Better Business Bureau Case #******; ****** To whom it may concern:We are in receipt of your letter received September 7, 2023 regarding the above referenced individual. We are reviewing the customers concerns and sending a response directly to the customer with a disclosure consent form in the mail. Upon receipt of the signed disclosure consent form from the consumer, we will forward a copy of the response to your office. Please note it can take a few business days for the response to arrive in the mail.Please do not hesitate to contact our office if you have additional questions or concerns.Thank you.Customer Relations ********************** Bank, N.A.

• Review frompaul r

  Date: 09/06/2023

  1 star

  paul r

  Date: 09/06/2023

  I don't believe they are doing fraud, they just promise a bunch and all I've gotten was a ton of SPAM, crypto this and that, was supposed to get a bonus, NO BONUS, they have currently had my money for more than five days, ********** your money takes over FIVE DAYS, and they have had my money and won't give it back, or allow me to transfer it back to my savings account.Tried their help chat, might have gotten a human, and they were about as useful and mammary glands on a warthog.I tried making a trade, and after THREE BUSINESS DAYS, no execution of that trade, so I cancelled it.They promise a lot, and I think they are just trying to get people to invest in crypto, I gave them a chance, and I suggest that you avoid them.

  SoFi

  Date: 09/15/2023

  Thank you for submitting your BBB Review. We have sent a copy of our final response via email to the email address provided within your BBB Review.

• Review fromJacques S

  Date: 09/05/2023

  1 star

  Jacques S

  Date: 09/05/2023

  Just got an $25 inactivity fee on my investment account so I'm closing my account now

  SoFi

  Date: 09/15/2023

  Thank you for submitting your BBB Review. We have sent a copy of our final response via mail to the address provided within your BBB Review.

• Review fromMark H

  Date: 08/29/2023

  1 star

  Mark H

  Date: 08/29/2023

  Would not do business with Sofi. Setup a checking/savings account and tried to move money over from our old account to our new ********************** account and it was returned. Not sure what I did wrong so I tried it again to make sure I didn't miss anything, same thing hsppened and Sofi cancelled the account saying we violated some policy agreement. To this date, I still have no idea what went wrong. We tried calling them and was told we violated some policy and the account was closed. We tried to get an explanation again and the *************** up on me. No explanation still of what happened and what I needed to do to fix it, just that we can't fix it nor can we setup an account with them. Again, I would not do business with Sofi, customer service is not helpful and apparently don't want new customers.

  SoFi

  Date: 09/06/2023

  September 6, 2023 Better Business Bureau ************************************************************************************* RE: BBB Review Case # ******; ********************* To whom it may concern:We are in receipt of your letter received on August 29, 2023, regarding the above referenced individual. We are reviewing the customers concerns and sending a response directly to the customer via mail with a disclosure consent form. Upon receipt of the signed disclosure consent form from the consumer, we will forward a copy of the response to your office. Please do not hesitate to contact our office if you have additional questions or concerns. Thank you Customer Relations ********************** Bank, N.A.

• Review fromKen P

  Date: 08/29/2023

  1 star

  Ken P

  Date: 08/29/2023

  Called because they Froze my accounts. They wouldn't tell me why. Referred to IRS, who knew nothing. Worst customer service ever!

  SoFi

  Date: 09/06/2023

   September 6, 2023
  Better Business Bureau 
  *****************************************************************;
  ******, ** 78754
  
  RE: BBB Complaint #: ******; *************************
  
  
  To whom it may concern:
  We are in receipt of your letter received on August 30, 2023, regarding the above-referenced individual. We are reviewing the customers concerns and sending a response directly to the customer with a disclosure consent form in the mail. Upon receipt of the signed disclosure consent form from the consumer, we will forward a copy of the response to your office. Please note it can take a few business days for the response to arrive in the mail. 
  Please do not hesitate to contact our office if you have additional questions or concerns.
  Thank you.
  Customer ***************************************** N.A.