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Reviews
This profile includes reviews for SoFi's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 358 Customer Reviews
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Review fromTony S
Date: 06/14/2023
1 starTony S
Date: 06/14/2023
This company is a joke. They provide personal loans and then require prove of citizen and once you upload all documentation they disapprove you at the last hour. **************** is also a joke, many do not know how to explain what documentation needed and state that customer will get approval so they check your credit score in the process, lowering your score and after two days they come up With a final dissapproval excuse that they cannot add funds to your account due that it is a joint account. UnethicalSoFi
Date: 06/15/2023
Dear **** ******,
Thank you for expressing your concerns regarding your recent application for a SoFi
Personal Loan. We appreciate the opportunity to respond.
After a thorough review of your profile, we can confirm that you applied for a SoFi
Personal Loan in the amount of $********** You were pre-qualified for the loan and
provided your consent for a hard credit inquiry to be completed on 06/11/2023. The SoFi
Personal Loan application was approved on 06/13/2023 and we received your e-signature
that same day.
After an application is approved and signed for, SoFi completes a final verification of the
disbursement account, automatically and/or manually via a third party verifier, prior to
funding. Additionally, SoFi’s policy is that if a disbursement account is unable to be
verified then the application is declined out of an abundance of caution that the funds are
going to the correct party.
Regrettably, we were unable to verify the disbursement account systematically or
manually via our third party verifier. Therefore, the application was declined in accordance
with our policy due to being unable to verify your identity on the account as of
06/13/2023 and an Adverse Action Letter was sent that same day.
We regret any frustration this may have caused and thank you for your interest in
obtaining a SoFi Personal Loan. We’d be glad to assist should any questions come up. Our
team of Account Managers are available at ************ from 10:00 AM - 6:00 PM MT
Monday - Friday. If you need assistance outside of these hours, you may also reach our
Customer Service Team at ************.
Kind Regards,
SoFi Bank, N.A.Review fromMatt M
Date: 06/14/2023
1 starMatt M
Date: 06/14/2023
I had been approved for a sofi loan up to $7000 I asked for $5000 and they did a hard credit check! And denied my loan because of what I made last year! This place is a scam stay far away!!!! Other lenders are definitely more happy to help out!! Keep shopping this place is ridiculous and will chop at your credit score and leave you mad by the end of the day!!SoFi
Date: 06/16/2023
June 16, 2023 Better Business Bureau ************************************************************************************* Re: BBB Review Complaint # ****** To whom it may concern:We received your letter regarding the above-referenced individual on June 14, 2023. We are reviewing the customers concerns and sending a response directly to the customer with a disclosure consent form. Upon receipt of the signed disclosure consent form from the consumer, we will forward a copy of the response to your office. Please do not hesitate to contact our office with additional questions or concerns.Thank you.Review fromAnthony G
Date: 06/03/2023
1 starAnthony G
Date: 06/03/2023
I took out a personal loan from Sofi about 2 years ago and never was late with a payment, recently my wife was in an accident that left her partially paralyzed, she lost her business and patiently waiting to hopefully receive disability but may take a while. I currently have a personal care for her during the day which is not covered by insurance and the bills have extremely exceeded my income. I have worked out reduced payment programs with CITI, Capital One and Chase through their hardship programs which enables myself to continue payments, SOFi will not offer any hardship programs as I have spoke to them several times by phone and email and now they are sending me threatening emails by taking legal action. This bank is a disgrace.SoFi
Date: 06/14/2023
June 14, 2023 Better Business Bureau ************************************************************************************* RE: BBB Review Case #******; ***************************** To whom it may concern:We received your letter regarding the above-referenced individual on June 03, 2023. We are reviewing the customers concerns and sending a response directly to the customer with a disclosure consent form. Upon receipt of the signed disclosure consent form from the consumer, we will forward a copy of the response to your office. Please do not hesitate to contact our office with additional questions or concerns.Thank you.Customer Relations ********************** Bank, N.A.Review fromMike R
Date: 06/02/2023
1 starMike R
Date: 06/02/2023
Offered $250 bonus for opening an account with direct deposit, but my jobs direct deposit takes 2 pay cylces to change accounts so they will not honor it.SoFi
Date: 06/12/2023
June 12, 2023
Better Business Bureau
*****************************************************************;
******, ** 78754
BBB Complaint # ******; ***************************
To whom it may concern:
We are in receipt of your letter received on June 02, 2023, regarding the above-referenced individual. We are reviewing the customers concerns and sending a response directly to the customer with a disclosure consent form in the mail. Upon receipt of the signed disclosure consent form from the consumer, we will forward a copy of the response to your office. Please note it can take a few business days for the response to arrive in the mail.
Please do not hesitate to contact our office if you have additional questions or concerns.
Thank you.
Customer ***************************************** N.A.Review fromEJ A
Date: 06/02/2023
1 starEJ A
Date: 06/02/2023
I only opened this account because they were offering a bonus with a new ******* Money by SoFi account. The ad came directly to my ******* smartphone through the ******* Money app. Their website clearly outlined a promotion of $20 for initial deposit of "any amount" (however when you actually get to the account open page it states there is $10 minimum), and $200 on the first $1,000 deposits within 30 days. Sounds easy enough, right? Wrong. I met both requirements within the allotted time frame and neither of my bonuses were deposited. I had to reach out to support via email about the first bonus, and was finally rewarded after about 2-3 of going back and for (i.e. time wasted). Now I have just had to contact support about the second bonus, which was nowhere to be found although they said it would be deposited after 7 business days. Let's see if they honor this one as well. It's interesting to me that they have the time to update their bonus offer every 30 days, but not enough time to make sure that it actually credits like it's supposed to. Overall, shady and deceptive marketing. I hate having to chase down something that YOU say will be done automatically. 1 star and a bad first impression. Good thing I have other banks.SoFi
Date: 06/09/2023
June 09, 2023 Better Business Bureau ************************************************************************************* RE: BBB review: ******; ********************************** To whom it may concern:We received your letter regarding the above-referenced individual on June 02, 2023. We are reviewing the customers concerns and sending a response directly to the customer with a disclosure consent form. Upon receipt of the signed disclosure consent form from the consumer, we will forward a copy of the response to your office.Please do not hesitate to contact our office with additional questions or concerns.Thank you.Customer Relations ********************** Bank, N.A.Review fromMichelle M
Date: 06/01/2023
1 starMichelle M
Date: 06/01/2023
SoFi closed my account and holding my money hostage. I have tried ten times to submit my license using my iPhone which was successful to verify me. When it comes to scanning a facial picture with my iPhone SoFi website keeps saying oops, retry. How am I supposed retrieve my money?SoFi
Date: 06/09/2023
Dear Ms. ******,
Thank you for expressing your concerns regarding your SoFi Bank Account. We appreciate the
opportunity to respond.
After a thorough review of your account, we can confirm that your account was restricted on
04/18/2023, and your account was forwarded to our Member Security Team for further
investigation.
The SoFi Bank Deposit Account Agreement states the following information regarding our right to
restrict the account:
“If at any time SoFi Bank believes that your Account is being used or managed in a manner
inconsistent with the terms of this Agreement, including Account activity in violation of law or any
SoFi Bank policies and procedures, or if we identify suspicious, irregular, unauthorized, fraudulent
or illegal activity, we may, in our sole discretion, take any action we believe appropriate, including
without limitation, suspending access to certain Account features (e.g., limiting features such as
ATM fee reimbursements), reversing a transaction, or suspending or freezing your Account entirely
(and any other accounts you maintain with us), or we may remove and segregate disputed funds
from your Account, until such time as we are able to complete our review and investigation of the
Account activity and decide to lift any Account restrictions or close the Account.”
Our records indicate that you contacted SoFi via phone several times between 05/18/2023 and
06/01/2023 inquiring about the account restriction. You were advised we could not remove the
restriction or expedite the review. On 05/18/2023, you spoke with our Member Security Team,
during the conversation, a link was sent to your phone number ending in ****; you stated that the
session has expired and the agent advised you that 15 minutes were remaining to complete the
verification, however, you were unsuccessful in completing the verification. Unfortunately, on
05/20/2023, you were not able to complete the verification again.
Our Member Security Team completed their investigation on 06/02/2023 and decided to close
your account due to violating the SoFi Bank Deposit Account Agreement. The remaining balance of
$106.22 will be transferred via ACH to the linked external account ending in *****. We apologize
for any inconvenience this may have caused.
We’d be glad to assist should any questions come up. Our team of Account Managers is available
at ************ from 10:00 AM - 6:00 PM MT Monday - Friday. If you need assistance outside these hours, you may also reach our Customer Service Team at ************.Kind Regards,
SoFi Bank, N.A.Review fromrichard h
Date: 05/29/2023
1 starrichard h
Date: 05/29/2023
Horrible bank once you have something go wrong like fraud in my case. They throw you into a black hole with frozen accounts and zero communication. Makes you realize the value of brick and mortar where I can sit down witha human and gets things done. Will be closing all banking asap.SoFi
Date: 06/12/2023
June 12, 2023
Better Business Bureau
*****************************************************************;
******, ** 78754
BBB Review Complaint # ******; *******************************
To whom it may concern:
We are in receipt of your letter received on May 30, 2023, regarding the above-referenced individual. We are reviewing the customers concerns and sending a response directly to the customer with a disclosure consent form in the mail. Upon receipt of the signed disclosure consent form from the consumer, we will forward a copy of the response to your office. Please note it can take a few business days for the response to arrive in the mail.
Please do not hesitate to contact our office if you have additional questions or concerns.
Thank you.
Customer ***************************************** N.A.Review fromSally D
Date: 05/25/2023
1 starSally D
Date: 05/25/2023
They offered a $200 bonus to apply and receive a new credit card. Now they refuse to honor that. They are liars and use false advertising. Very deceptive company. Stay away from these crooks!!! Should not be in business!!!SoFi
Date: 06/02/2023
June 2, 2023
Better Business Bureau
1805 Rutherford Lane, Suite 100
Austin, TX 78754
Re: BBB Review Complaint # 374226; Sally Deguise
To whom it may concern:
We received your letter regarding the above-referenced individual on May 26, 2023. We are reviewing the customer’s concerns and sending a response directly to the customer with a disclosure consent form. Upon receipt of the signed disclosure consent form from the consumer, we will forward a copy of the response to your office.
Please do not hesitate to contact our office with additional questions or concerns.
Thank you.
Customer Relations
SoFi Bank, N.A.Review fromBryant R
Date: 05/23/2023
1 starBryant R
Date: 05/23/2023
I have a bank account with **********************. I received a payroll check from a employer for a 2 week job i did in ********. I deposited the payroll check into my account and waited 5 days for the check to clear. After the fifth day the check showed returned in the app. I then called to find out what the issue with the check was so i cpuld follow up with the employer. I was told my account is frozen and is being closed. I didnt understand why and the fraud **** was rude and stated my account is being closed and that the check was no good. Its been over 2 weeks now and my account is still froze. Its not been closed and they wont allow me access to my funds i had in my account before this happened. Im now at home with no access to my funds to p a y bills or live day to day. Ive been given no time frame accept after the investigation they will give me more info. Supposedly the investigation is over and the account is closed. Not only have i lost income over the bad check i received sofi is holding all my other income hostage as well including my wifes direct deposit from work. Im fine closing our account i thought banks would protect u from scams but thats not the case. Close my account we just need our money. We have a family to take care of. This company is as bad as the scammers out there.SoFi
Date: 06/02/2023
June 2, 2023
Better Business Bureau
1805 Rutherford Lane, Suite 100
Austin, TX 78754
Re: BBB Review Complaint # 373837; Bryant Richmond
To whom it may concern:
We received your letter regarding the above-referenced individual on May 24, 2023. We are reviewing the customer’s concerns and sending a response directly to the customer with a disclosure consent form. Upon receipt of the signed disclosure consent form from the consumer, we will forward a copy of the response to your office.
Please do not hesitate to contact our office with additional questions or concerns.
Thank you.
Customer Relations
SoFi Bank, N.A.Review fromJames K
Date: 05/19/2023
1 starJames K
Date: 05/19/2023
Terrible customer service. Investment made zero money. Impossible to close account. Will never use again or recommend.SoFi
Date: 05/30/2023
May 30, 2023
Better Business Bureau
1805 Rutherford Lane, Suite 100
Austin, TX 78754
RE: BBB Review# 373364; James Krupka
To whom it may concern:
We received your letter regarding the above-referenced individual on May 20, 2023. We are reviewing the customer’s concerns and sending a response directly to the customer with a disclosure consent form. Upon receipt of the signed disclosure consent form from the consumer, we will forward a copy of the response to your office.
Please do not hesitate to contact our office with additional questions or concerns.
Thank you.
Customer Relations
SoFi Securities, LLC
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