Reviews

This profile includes reviews for SoFi's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  SoFi

  San Francisco, CA 94105-2624

• 

  SoFi Finance Inc.

  1412 Broadway, FL Team Room 5 New York, NY 10018

• 

  SoFi

  SoFI Mailroom Operations 2750 East Cottonwood Pkwy, Suite 300 Cottonwood Heights, UT 84121

• 

  SoFi Finance Inc.

  860 Washington St Fl 2 New York, NY 10014-1308

• 

  SoFi

  2750 E Cottonwood Pkwy Ste 300 Salt Lake City, UT 84121-7285

Review Details

• Review fromNikole W

  Date: 04/18/2023

  1 star

  Nikole W

  Date: 04/18/2023

  False information and FALSE ADVERTISING. They told me I was pre approved for a certain amount. So I applied for less than that amount. They pulled my credit, which wasnt a problem. I had an 812 credit score and a 779 credit score between ********** and Equifax. AFTER pulling a hard inquiry on my credit, they wanted my financial information, proof of employment, which I provided. Then they wanted the same info directly from my employer as well. information from my employer. We both sent them everything they asked for, more than once. I spent two weeks providing them with the same information as well as my employer doing the same. They kept asking for the same info over and over again. Each time saying: We need more info. I finally told them they were a joke and quit wasting my time. So much for a pre approval. Let me also be clear about my credit: I do not have any other loans or credit card debt. I would like to know who they actually approve?? If a credit score over 800, no debt, having a job with employer verification, and a pre approval will not get you a loan then what will?ABSOLUTELY NO REASON FOR THEM TO WASTE MY TIME & hurt my credit score! My history with them is outstanding as well. *** never had a problem in the past with this company. Whatever they have changed, it has caused them to lose a customer. Im so irritated that my credit score was hurt with a 15 point decrease from their hard inquiry credit pull. I gave them everything they asked for with having over an 800 credit score. What a waste of my time!! Never again. The pre approval statement was a joke!

  SoFi

  Date: 04/24/2023

  April 24, 2023
  Better Business Bureau 
  *****************************************************************;
  ******, ** 78754
  
  RE: BBB Review ID: ******; ***************************
  
  To whom it may concern:
  We are in receipt of your letter received April 19, 2023 regarding the above referenced individual. We are reviewing the customers concerns and sending a response directly to the customer with a disclosure consent form in the mail. Upon receipt of the signed disclosure consent form from the consumer, we will forward a copy of the response to your office. Please note it can take a few business days for the response to arrive in the mail. 
  Please do not hesitate to contact our office if you have additional questions or concerns.
  Thank you.
  Customer ***************************************** N.A.
  
  

• Review fromBrian S

  Date: 04/18/2023

  1 star

  Brian S

  Date: 04/18/2023

  My account has been frozen for 11 days ******* have called them day in n day out.. they have yet to have released my account to me to take my money out of my account n to let me get my funds to pay bills out to.. there is nothing fraudulent on my account at all and they have yet to unfreeze my account.. this is a terrible bank to bank with as well n they lack in telling u the same thing each n everyday to. Also . The way they treat u here is totally wrong n there security team is terrible they keep on saying it is in review n I can take nothing or have issue resolved with them at all either.. this bank needs to be shut down to also .

  SoFi

  Date: 04/24/2023

  April 24, 2023
  Better Business Bureau 
  *****************************************************************;
  ******, ** 78754
  
  RE: BBB Review Case #******; ***********************
  
  To whom it may concern:
  We are in receipt of your letter received April 19, 2023 regarding the above referenced individual. We are reviewing the customers concerns and sending a response directly to the customer with a disclosure consent form in the mail. Upon receipt of the signed disclosure consent form from the consumer, we will forward a copy of the response to your office. Please note it can take a few business days for the response to arrive in the mail. 
  Please do not hesitate to contact our office if you have additional questions or concerns.
  Thank you.
  Customer ***************************************** N.A. 
  
  

• Review fromAmanda F

  Date: 04/17/2023

  1 star

  Amanda F

  Date: 04/17/2023

  If I could give negative stars I would. This company should not be in business. I started an application with them and then hesitated last minute before submitting my final documents which included a blank check they insisted was needed to fund. They ended up funding the loan anyway. When I called to ask them to cancel the loan I no longer wanted it they said nothing can be done. I could just send the money back and pay it off. The problem is, the loan with them hurt my chances of getting the loan with another company that can actually help me. They basically said oh well nothing can be done. Find another company this isn't it.

  SoFi

  Date: 04/24/2023

  April 24, 2023
  Better Business Bureau 
  *****************************************************************;
  ******, ** 78754
  
  REE: BBB Review Case #******; *******************************
  
  
  To whom it may concern:
  We are in receipt of your letter received April 19, 2023 regarding the above referenced individual. We are reviewing the customers concerns and sending a response directly to the customer with a disclosure consent form in the mail. Upon receipt of the signed disclosure consent form from the consumer, we will forward a copy of the response to your office. Please note it can take a few business days for the response to arrive in the mail. 
  Please do not hesitate to contact our office if you have additional questions or concerns.
  Thank you.
  Customer ***************************************** N.A. 
  
  

• Review fromRichard H.

  Date: 04/16/2023

  1 star

  Richard H.

  Date: 04/16/2023

  Over a 45 minutes wait to talk to SoFi, at 11:30 pm, on Saturday, April 15, with regard to someone getting hold of my credit card number (fraud).> Transferred back and forth after talking to representatives. Each time I had to present the numerous security credentials.> I could not understand the final/last person, had a heavy accent. I ended up deactivating the card.> Today I am "locking" other credit cards and bank debit cards, so fraudsters won't be able to get to them ... so I won't have to go through this routine.> It almost seems trying to get through customer service is worst than the attempted theft.

  SoFi

  Date: 04/25/2023

  April 25, 2023 Better Business Bureau ************************************************************************************* RE: BBB Rejection Case # ****** To whom it may concern:We are in receipt of your letter received on April 17, 2023, regarding the above referenced individual. We are reviewing the customers concerns and sending a response directly to the customer via mail with a disclosure consent form. Upon receipt of the signed disclosure consent form from the consumer, we will forward a copy of the response to your office. Please do not hesitate to contact our office if you have additional questions or concerns. Thank you Customer Relations ********************** Bank, N.A.

• Review fromDonna I

  Date: 04/13/2023

  5 stars

  Donna I

  Date: 04/13/2023

  I've been able to save more money with this bank in 2 months than I have in 10 yrs. Never had a problem with checks clearing or with anything going through. Personal Loan process was easy, and I got a decent rate with a payment I can afford. No fees, no minimum balance. App is easy enough to use. My small savings balance actually grows and with round **** I don't have to think about saving.

  SoFi

  Date: 04/19/2023

  April 19, 2023 Better Business Bureau ************************************************************************************* RE: BBB Review ID: ****** To whom it may concern:We are in receipt of your letter received on April 13, 2023, regarding the above referenced individual. We are reviewing the customers concerns and sending a response directly to the customer via mail with a disclosure consent form. Upon receipt of the signed disclosure consent form from the consumer, we will forward a copy of the response to your office. Please do not hesitate to contact our office if you have additional questions or concerns. Thank you Customer Relations ********************** Bank, N.A.

• Review fromPamela W

  Date: 04/11/2023

  1 star

  Pamela W

  Date: 04/11/2023

  Applied for a credit card with them as they advertised 0% for 15 months. They sent me an email telling me I was approved at 23%. I called them a week ago and have not heard back. Now Im constantly getting emails to activate my account. That will not be happening.

  SoFi

  Date: 04/19/2023

  April 19, 2023 Better Business Bureau ************************************************************************************* RE: Better Business Bureau Case #******; *********************** To whom it may concern: We are in receipt of your letter received April 12, 2023, regarding the above referenced individual. We are reviewing the customers concerns and sending a response directly to the customer with a disclosure consent form. Upon receipt of the signed disclosure consent form from the consumer, we will forward a copy of the response to your office. Please do not hesitate to contact our office if you have additional questions or concerns. Thank you Customer Relations ********************** Bank N.A.

• Review fromSharon S

  Date: 04/10/2023

  1 star

  Sharon S

  Date: 04/10/2023

  We just tried to have a loan funded through SoFi. We were looking to use it for some improvements on our home. They say that most loans are funded in 3 to 5 days. We started on March 27 and just found out today April 10 that we were denied. We started with online info being filled out and told we could see rates with just a soft pull on our credit. I picked a rate with a monthly payment that I thought we could afford. Later , after several phone calls to the company we found out that the interest rate has risen almost 8% and the monthly payment had gone up about $60 I contacted the company by text and they recommended I go to the website to find out apparently what I had missed I thought they should just explain it to me. I called again and said we could take a lower amount. (Made sense to me) so our monthly payment would be lower One of their employees tried to adjust to a lower amount and said it couldnt be done for us - the system couldnt accept that.?! At that point I asked for an Account Manager. ****** talked to me about some options I hadnt thought about before and my husband and I decided to move forward with trying to secure the loan. That was on April 4 and also when the company told us to go further we would need to complete banking info on line. We were having issues with that and a company rep took the info on the phone. I was wondering why we were inputting the info so soon before we were told we could be funded Knowing we could use the money for home improvements we kept on going listening to the company saying our loan had been expedited and we would be contacted by either e-mail or text ( my preference) when all was done. When I called in today on April 10th a rep who answered the call (****) told me our loan was denied. I then asked for an account manager (*******) to explain things. He just recited the things on the credit report , told us about serious delinquency we had (untrue). I would not go with this company.

  SoFi

  Date: 04/17/2023

  April 17, 2023
  Better Business Bureau 
  *****************************************************************;
  ******, ** 78754
  
  RE: BBB Review Case #******; ***********************
  
  To whom it may concern:
  We are in receipt of your letter received April 10, 2023 regarding the above referenced individual. We are reviewing the customers concerns and sending a response directly to the customer with a disclosure consent form in the mail. Upon receipt of the signed disclosure consent form from the consumer, we will forward a copy of the response to your office. Please note it can take a few business days for the response to arrive in the mail. 
  Please do not hesitate to contact our office if you have additional questions or concerns.
  Thank you.
  Customer ***************************************** N.A. 
  
  

• Review fromNicole B

  Date: 04/07/2023

  1 star

  Nicole B

  Date: 04/07/2023

  THE WORST COMPANY EVER. They freeze your accounts when a transaction looks fishy and take days to unfreeze. Their security team is TERRIBLE and can barely speak English.

  SoFi

  Date: 04/18/2023

  April 18, 2023 Better Business Bureau ************************************************************************************* RE: BBB Review ID: ****** To whom it may concern:We are in receipt of your letter received on April 8, 2023, regarding the above referenced individual. We are reviewing the customers concerns and sending a response directly to the customer via mail with a disclosure consent form. Upon receipt of the signed disclosure consent form from the consumer, we will forward a copy of the response to your office. Please do not hesitate to contact our office if you have additional questions or concerns. Thank you Customer Relations ********************** Bank, N.A.

• Review fromLuke T

  Date: 04/06/2023

  1 star

  Luke T

  Date: 04/06/2023

  Read the reviews 1st its a stupid bot responding to all of our complaints against a fraudulent business! Sofi us a scam. While I may not have had the amount of money I'm my account as some of you had, it still, like yours, belongs to us not them! These people are a joke..."oh I'm so sorry to hear that" b.s. you are! Know one knows a true answer they all pass the buck. BBB we need business like them as in Sofi GONE! They are destroying people and their businesses. BBB this is a cry for.help!

  SoFi

  Date: 04/11/2023

  April 11, 2023 Better Business Bureau ************************************************************************************* BBB Review Case # ******; ********************* To whom it may concern:We are in receipt of your letter received on April 07, 2023, regarding the above-referenced individual. We are reviewing the customers concerns and sending a response directly to the customer with a disclosure consent form. Upon receipt of the signed disclosure consent form from the consumer, we will forward a copy of the response to your office. Please do not hesitate to contact our office if you have additional questions or concerns.Thank you.Customer Relations ********************** Bank, N.A.

• Review fromRyan M

  Date: 04/05/2023

  2 stars

  Ryan M

  Date: 04/05/2023

  I have previously used the SoFi app to track crypto prices and my credit rating only. I opened the app on 4/3/23 and was presented a form to update my address. Once I completed the form, it told me that my debit card would be mailed shortly. I never wanted a bank account and never asked for one. When I contacted support, they blamed me but closed it without any other issues.

  SoFi

  Date: 04/12/2023

  April 12, 2023 Better Business Bureau ************************************************************************************* BBB Review Case # ******; ******************* To whom it may concern:We are in receipt of your letter received on 04/06/2023 regarding the above-referenced individual. We are reviewing the customers concerns and sending a response directly to the customer with a disclosure consent form. Upon receipt of the signed disclosure consent form from the consumer, we will forward a copy of the response to your office. Please do not hesitate to contact our office if you have additional questions or concerns.Thank you.Customer Relations ********************** Bank, N.A.