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Business Profile

Loans

SoFi

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Loans.

Reviews

This profile includes reviews for SoFi's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

SoFi has 9 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • SoFi

      San Francisco, CA 94105-2624

    • SoFi

      SoFI Mailroom Operations 2750 East Cottonwood Pkwy, Suite 300 Cottonwood Heights, UT 84121

    • SoFi Finance Inc.

      860 Washington St Fl 2 New York, NY 10014-1308

    • Sofi Lending Corp

      PO Box 981075 Boston, MA 02298-1075

    • SoFi Finance Inc.

      1412 Broadway, FL Team Room 5 New York, NY 10018

    Customer Review Ratings

    1.29/5 stars

    Average of 358 Customer Reviews

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    Leave a Review

    Review Details

    • Review fromGloria N

      Date: 04/04/2023

      5 stars
      Wyndham Capital , *********************** and her team are the absolute best. I was referred to them by a friend and I was 100% plus pleased with the service that I received from them. Not only are they knowledgeable and efficient, they were kind and reassuring. I would highly recommend this company and this team if you are purchasing a home and pursuing a mortgage. As I relax in my new home , I am soooo happy that Wyndham Capital , *********************** and her team were referred to me and I listened. They are amazingly awesome!!!
    • Review fromNeutron C

      Date: 03/27/2023

      1 star

      Neutron C

      Date: 03/27/2023

      I think all their fingers should be hammed with a one star review, related to what software they pirated. In reference to Stellar Lumens being stabilized for a few phases since ****** Crashlytics end of 2021, my initial $50 stake, i guess from someones debt ratio, has been froze on a type forceHold parameter string, designing a $10 loss, then Api specialists capped about what type of software they implement. There are speckal trading bot motifs whaling +400% in less than three days, such as Futures Grid, Smart Rebalance, Dca (Dollar-Cost Averaging), and mainly Spot Grid. Believe SoFi creep autonomous agents takes advantage of clients cryptocurrency stakes with one or all those methods, yet without clients knowing theyre hamming fun-damentals behind the scenes

      SoFi

      Date: 04/06/2023

      April 6th, 2023 Better Business Bureau ************************************************************************************* RE: BBB Case # ******; ************************* To whom it may concern:We are in receipt of your letter received on March 27th, 2023, regarding the above referenced individual. We are reviewing the customers concerns and sending a response directly to the customer with a disclosure consent form. Upon receipt of the signed disclosure consent form from the consumer, we will forward a copy of the response to your office.Please do not hesitate to contact our office if you have additional questions or concerns.Thank you.Customer Relations ********************** Securities LLC

      SoFi

      Date: 04/06/2023

      April 6th, 2023 Better Business Bureau ************************************************************************************* RE: BBB Case # ******; ************************* To whom it may concern:We are in receipt of your letter received on March 27th, 2023, regarding the above referenced individual. We are reviewing the customers concerns and sending a response directly to the customer with a disclosure consent form. Upon receipt of the signed disclosure consent form from the consumer, we will forward a copy of the response to your office.Please do not hesitate to contact our office if you have additional questions or concerns.Thank you.Customer Relations ********************** Securities LLC
    • Review fromCollin D

      Date: 03/25/2023

      1 star
      Wyndham capital mortgage company does not do anything that they promise. My loan ******** ****************************** assured me that my application would be complete withing ***** hours. I sent ALL required documents the same day and my application was finally completed 3 weeks later. I had to call for an update on my application and even called my loan ******** ***************************** directly and left him a voicemail when he did not answer, and he didn't have the decency to call me back with an update. I called him several days later and he was finally able to give me an update. I was purchasing a modular home with a company when about week 6 of the process, the salesman that was selling me the modular home told me that the loan would not work for what I was trying to do. Apparently, ***************************** had told him this days earlier and he was wondering why he hadn't heard from me. This was the first time I heard that the loan wouldn't work. Altogether, the process was a disaster, nobody would call and update me on anything that was going on, and I still have yet to hear from Wyndham in regard to them not being able to do the type of loan that I need. I figured being a professional lending company, that if they couldn't help me, I would have at least gotten a phone call stating they apologize, but they don't offer the loan product that I need and thank you for potential business, however I received nothing. I do not recommend this company to anyone, and little do they know, they lost two potential customers because my parents had been through the application process with them for a mortgage as well, and after me telling them what I had went through, they decided not to use them either. This company wasted about 6 weeks of my time, and I am now finally closing with a lending company that has kept me updated on what was going on and knows what they are doing.
    • Review fromGary W

      Date: 03/21/2023

      5 stars
      *********************** and her team, especially *******************, were wonderful when my wife and I obtained a loan through their firm Wyndham Capital. My son and his wife are dear friends with a very successful realtor and her husband here in **** **** came highly recommended to us as we sought to begin our loan process.**** made the entire process both easy and very straightforward for us. The process was simple, and their online tools were purposeful and relatively simple to understand and complete. ******************* made sure at every juncture that we understood the requirements and the timing required to complete our loan as expediently as possible.As a retired adjunct professor of business for a Big 10 university I can say **** and ***** both have an excellent business acumen and are as personal as they are professional. It is easy to see why they came so highly recommended to us by such as close friend of our son. I would recommend them to anyone seeking a loan I can assure you that the service they provide will be unequalled by any other firm and team!
    • Review fromUpset C

      Date: 03/07/2023

      1 star

      Upset C

      Date: 03/07/2023

      Ib think they deserve to be slammed with 1 start reviews on every site possible. Then they can "pause" to think about how they do business and who they're hurting along the way.

      SoFi

      Date: 03/10/2023

      March 10, 2023 Better Business Bureau ************************************************************************************* RE: BBB Review ID # ******; Upset Customer To whom it may concern:We are in receipt of your letter received on March 7, 2023, regarding the above referenced individual. We are reviewing the customers concerns and sending a response directly to the customer via mail with a disclosure consent form. Upon receipt of the signed disclosure consent form from the consumer, we will forward a copy of the response to your office. Please do not hesitate to contact our office if you have additional questions or concerns. Thank you Customer Relations ********************** Bank, N.A.
    • Review fromJames T

      Date: 03/06/2023

      1 star

      James T

      Date: 03/06/2023

      My boss is a cancer patient who is going through a lot right now. He get's confused at times due to the chemo and radiation therapy. It's a know and common side effect for both types of treatment. He wrote my payroll check and ***** cash check out on old checks for an old account number. I immediately called ********************** before the checks had even finished the deposit process to inform them of the issue. My boss immediately gave me a good replacement check deposited on the same day. I kept in touch with SoFi the entire time that day. They ended up seizing my account and kept me from any funds and told me it was under review and no one could give me a phone number or expected time of decision from the review. Don't do business with these people. You will regret it.

      SoFi

      Date: 03/17/2023

      March 17, 2023 Better Business Bureau ************************************************************************************* RE: BBB Review ID: ******; ***************************** To whom it may concern:We are in receipt of your letter received on March 07, 2023, regarding the above-referenced individual. We are reviewing the customers concerns and sending a response directly to the customer with a disclosure consent form. Upon receipt of the signed disclosure consent form from the consumer, we will forward a copy of the response to your office. Please do not hesitate to contact our office if you have additional questions or concerns.Thank you.Customer Relations ********************** Bank, N.A.
    • Review fromLondon P

      Date: 03/06/2023

      1 star

      London P

      Date: 03/06/2023

      They freeze my account and still let money took out my account and all the big purchases that was made are being not refunded refunded are being given without me being notified about them until weeks later.so much more. I don't recommend this bank

      SoFi

      Date: 03/16/2023

      March 16, 2023 Better Business Bureau ************************************************************************************* RE: Better Business Bureau Case #******; ************************* To whom it may concern:We are in receipt of your letter received March 07, 2023, regarding the above referenced individual. We are reviewing the customers concerns and sending a response directly to the customer with a disclosure consent form. Upon receipt of the signed disclosure consent form from the consumer, we will forward a copy of the response to your office.Please do not hesitate to contact our office if you have additional questions or concerns.Thank you Customer Relations ********************** Bank N.A.
    • Review fromJonathan C

      Date: 03/03/2023

      1 star

      Jonathan C

      Date: 03/03/2023

      I deposited a large amount of money in my Sofi account. It now has over 8k in it. They FROZE my account saying something was suspicious and gave me a number to call. I called the number I had to take a picture of my ID front and back and send them a picture of my face to verify my ID. After that it's still remains frozen and they said they don't know how long it's going to take for their investigation to finish and there's no one else I can talk to. No supervisors or anything it's just the people answering the phone. This is trash service and I'm already looking for lawyers to help me handle this situation. I'm late on my rent because of this and I also got hung up on once. I wouldn't recommend this company to anybody and I will be suing if I don't hear anything within the next 24 hours

      SoFi

      Date: 03/11/2023

      March 11, 2023 Better Business Bureau ************************************************************************************* Re; BBB *************; *********************************** To whom it may concern:We are in receipt of your letter received on March 07, 2023, regarding the above-referenced individual. We are reviewing the customers concerns and sending a response directly to the customer with a disclosure consent form in the mail. Upon receipt of the signed disclosure consent form from the consumer, we will forward a copy of the response to your office. Please note that the response can take a few business days to arrive in the mail. Please do not hesitate to contact our office with additional questions or concerns.Thank you.Customer Relations ********************** Bank, N.A.
    • Review fromKelsey H.

      Date: 02/24/2023

      1 star

      Kelsey H.

      Date: 02/24/2023

      How is this a legit business?! So i had tried consolidating my private loans through them back around 2017 or so and was denied, had to create an account but totally forgot i had it. I have not done anything with this business since then and today i get an email about a debit card being taken out in my name. I am still panicked because i could not get ahold of anyone in that company. I got hung up on 3 times while waiting for someone to pick up the phone, i couldn't do a online chat or even find an email address besides one for the **** When i called it wanted the last 4 of my social security just to continue the call and eventually it lets you do your birthday instead and i did try emailing the *** but not hopeful. Also by the 5th or so try at calling there's a message saying that some people got the email i got by accident but it wasn't a scam or breach or anything like that, just got sent to the wrong people. I am extremely stressed out and i don't even know if what information they have of mine is secure and i can't figure out how to deactivate my account.

      SoFi

      Date: 03/10/2023

      March 10, 2023 Better Business Bureau ************************************************************************************* BBB *************; ******************************* To whom it may concern:We are in receipt of your letter received on February 24, 2023, regarding the above-referenced individual. We are reviewing the customers concerns and sending a response directly to the customer with a disclosure consent form in the mail. Upon receipt of the signed disclosure consent form from the consumer, we will forward a copy of the response to your office. Please note it can take a few business days for the response to arrive in the mail. Please do not hesitate to contact our office if you have additional questions or concerns.Thank you.Customer Relations ********************** Bank, N.A.
    • Review fromKathleen O.

      Date: 02/23/2023

      1 star

      Kathleen O.

      Date: 02/23/2023

      I just started banking w/SoFi. I transferred a small amount to test them out. I deposited two small checks. SoFi called me about these and said they to verify the checks. After being on hold for 10 min. because you have to listen to their full menu over and over, a rep said they needed phone #s to verify before they could deposit. The next day, I got emails telling me the checks couldn't be verified so they couldn't be deposited. I was told to try again. I told them that these were small checks and if necessary, put a hold on them until they cleared. I said I don't understand why they are making this so hard. I told the poor rep that I am a simple customer who only called or went to the bank once in the past year and am very irritated. I cannot accept their lack of efficiency and service, and will find a banking institution with good customer service.

      SoFi

      Date: 03/10/2023

      March 10, 2023 Better Business Bureau ************************************************************************************* BBB Review Case ID: ******: *************************** To whom it may concern:We are in receipt of your letter received on February 24, 2023, regarding the above-referenced individual. We are reviewing the customers concerns and sending a response directly to the customer with a disclosure consent form. Upon receipt of the signed disclosure consent form from the consumer, we will forward a copy of the response to your office. Please do not hesitate to contact our office if you have additional questions or concerns.Thank you.Customer Relations ********************** Bank, N.A.

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