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SoFiHeadquarters
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Reviews
This profile includes reviews for SoFi's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
1.29/5 stars
Average of 359 Customer Reviews
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Review fromGenna H
Date: 02/18/2025
1 starGenna H
Date: 02/18/2025
Actually the worst company *** ever worked with. Tried to get student loans refinance through Sofi and was met with challenges throughout the entire process. I started the process in early October in anticipation of having the loans completely refinanced by the end of December when my first payment was due. I was constantly walked in circles by Sofis customer service representative for two months, over 3 separate applications. My first application was denied. They said that this was because my cosigner did not have proof of enough funds to their name. There was no way this was a possibility and I brought this to their attention saying that this cannot be the case, that my cosigner has enough funds to his name to be able cosign me with any other refinancing program, but SoFi told me that there was nothing that they could do and they recommended me starting over with a new cosigner. I tried a new co-signer, was denied instantaneously. I started over with a brand new cosigner, one with over $1 million worth of income yearly. There was a fault in their system during the application and I was completely halted in the process of submitting my application. When I brought this to Sofis attention, there was absolutely nothing that they could do and I was talked in circles for another month trying to get this application submitted. The website told me that I needed to contact customer service and could not proceed. Nobody seemed to know how to fix the situation or what was the problem. every single representative told me something different. I was promised calls back and was never met with them. I was promised emails back and was never met with them and my application isstill at the same process that it was at the beginning of December. Ive since gone with another refinancing option and Im much happier with the rates and the application process. SoFi is the worst, most disorganized, company Ive ever worked with and I wish nothing but the worst for them.SoFi
Date: 02/28/2025
Thank you for submitting your BBB Review. We have sent a copy of our final response via email to the email address provided within your BBB Review.Review fromD. w.
Date: 02/18/2025
1 starD. w.
Date: 02/18/2025
FRAUDULENT PRACTICES. I pay through **** ** ******* bill pay, the bank sends a bank check, not a personal check, a bank check. SoFI decides to "reject" the check, without attempting to cash it, send it to another branch to review it in Utah, which in the end of course they cash. Meanwhile it is showed as not paid, and they charge you interest on that money that should have been paid 3 weeks ago when they got the check. They cannot tell me why they "reject" the check, they do not attempt to cash it. It is sent to them by BOA, one of the largest banks in the USA. This is a scam to get more money from you in interest, another two to three weeks every single month they get another couple weeks interest on money that you have paid them already. Guessing that means I am also getting a late fee if my payment is being held until after the due date? I am paying it off tomorrow through a reputable bank that doesn't play silly games so done with this company after only 3 months. So after 3 months payments, on time, for the full amount each month, I now supposedly now owe $315 more than I did when I sent in the payment? How does that work? You will NEVER get it paid off. Seemed like a good deal when I signed up, but its a scam, holding your check for 2-3 weeks so they can charge you more interest.SoFi
Date: 03/17/2025
Thank you for submitting your BBB Review. We have sent a copy of our final response via email to the email address provided within your BBB Review.Review fromDarryl M
Date: 02/05/2025
1 starDarryl M
Date: 02/05/2025
They lied to me about a refinance loan. Told me I wouldnt have to make my first payment until April 1st then said that they changed it because I was getting money back by paying on March 1st compared to the agreed April 1st. I tried calling and the same guy answered every time, ****. I would honestly rather got back to my original loan than to save money with this establishment and or work with Khola *******???? again. Sofi is a Sektchy company.v/r ****** ********SoFi
Date: 02/18/2025
Thank you for submitting your BBB Review. We have sent a copy of our final response via email to the email address provided within your BBB Review.Review fromGarry E
Date: 02/04/2025
1 starGarry E
Date: 02/04/2025
Don't trust this bank, bunch of criminals!,they let a bank take my money, ******** bank.SoFi
Date: 02/28/2025
Thank you for submitting your BBB Review. We have sent a copy of our final response via email to the email address provided within your BBB Review.Review fromjon f
Date: 01/28/2025
1 starjon f
Date: 01/28/2025
Oh, SoFi, the financial "guru" that's about as trustworthy as a snake oil salesman at a carnival. Here's my scathing, satirical review of this modern-day financial fiasco:1. The Illusion of Modern Finance:SoFi markets itself as the cool, hip finance for millennials. They promise to revolutionize your financial life, but all they really do is revolutionize how quickly you can go broke.2. The Interest Rate Charade:Their interest rates are like a yo-yo on steroids. You think you're getting a deal, but then - surprise! - rates climb faster than my blood pressure after reading their terms. It's like they play "Guess the Rate" with your money.3. The Fee Extravaganza:SoFi's fees are more creative than a modern art exhibit. There's an origination fee, a late payment fee, and my personal favorite, the "we felt like charging you today" fee. They even charge you for the privilege of accessing your own money!4. Approval Process - A Mockery:Getting approved for a loan at SoFi is like being invited to an exclusive party, only to find out it's a gathering of financial leeches. They approve you, but the terms? It's like signing up for indentured servitude.5. ****************** A Comedy Show:Their customer service is a laugh riot, if by "laugh" you mean "cry in frustration." You wait on hold longer than it takes for the earth to revolve around the sun, and when you finally get through, it's to someone who's mastered the art of speaking without saying anything useful.6. The "Refinance" Scam:They lure you with promises of refinancing your student loans or mortgages, but what you end up with is a new set of chains, just shinier. It's like trading one jail for another, with slightly better wallpaper.7. The Loan Disbursement - A Marathon:Waiting for your loan from SoFi is like waiting for a bus in the Sahara. They tell you it's on its way, but by the time it arrives, you've built a sandcastle empire and forgotten what you needed the money for.SoFi
Date: 02/13/2025
Thank you for submitting your BBB Review. We have sent a copy of our final response via email to the email address provided within your BBB Review.Review fromHolly D
Date: 01/27/2025
1 starHolly D
Date: 01/27/2025
My boss sends me a ***** for my weekly pay. You deny it. Then it is requested per his bank, and you accept it, but refuse to add it to my account claiming it triggers fraud. However, you outright REFUSE to make contact with my job to verify anything. Its coming from a **********, *******. Its going to a legit account, my account with your bank.I WANT MY MONEY, or SoFi needs release it back to my boss so he can pay me a different way!I am literally sitting here with no money to get by bcuz I basically worked for free since SoFi STOLE my money!SoFi
Date: 02/10/2025
Thank you for submitting your BBB Review. We have sent a copy of our final response via email to the email address provided within your BBB Review.Review fromQuentin S
Date: 01/17/2025
1 starQuentin S
Date: 01/17/2025
I have had SoFi for a bit over a year now. It has generally been good, and the interest is nice on checking. However, their fraud system needs serious work. I have had nothing but nightmares recently, not being able to get hold of my own money. SoFi will flag almost every payment made from the comfort of my home, and will do nothing if I am 3000 miles from home spending $250 at a 7/11. This is wrong. The total amount I have had held up in preauths that should not have been double charged is well into the thousands. If you are tight on cash, this is not the place for you.SoFi
Date: 01/24/2025
Thank you for submitting your BBB Review. We have sent a copy of our final response via email to the email address provided within your BBB Review.Review fromCori H
Date: 01/13/2025
1 starCori H
Date: 01/13/2025
Applied for a loan and it was immediately approved. Paperwork completed the same day and was told the funds would be available in 1-2 business days. I called on day 9 and asked if there was something else they needed from me. I was told they had everything they needed and it should be processed any day. Here we are now at day 15 and it still says “processing”.
If you need money quickly, this is not the right company to work withSoFi
Date: 01/28/2025
Thank you for submitting your BBB Review. We have sent a copy of our final response via email to the email address provided within your BBB Review.Review fromkerri d
Date: 01/10/2025
1 starkerri d
Date: 01/10/2025
1 star is too much for this company. I had a fraudulent charge on my account which they text me about and asked me if I authorize and I did not authorize. They still allowed the charge to go through. And now I have appealed a case with them three times and they keep denying it and want me to contact the merchant to get my money back. This is crazy work. Do not trust them with your money.SoFi
Date: 01/17/2025
Thank you for submitting your BBB Review. We have sent a copy of our final response via email to the email address provided within your BBB Review.Review fromMichael W
Date: 01/06/2025
1 starMichael W
Date: 01/06/2025
I wouldnt give them one b But had to people were on in *************** a cold bought a problem. They couldnt even understand me. I couldnt understand them. They shut my account down never gave me no explanation. I mean this is been the worst experience in my life. This place is The worst the girl I tried to get a supervisor on the phone and she said they would beat her if she got a supervisor or get fired they might as well be in ****** making **** tennis shoes. This place is bad business. We dont have a place in ******* for this maybe ***** shut them downSoFi
Date: 01/21/2025
Thank you for submitting your BBB Review. We have sent a copy of our final response via email to the email address provided within your BBB Review.
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