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Business Profile

Loans

SoFi

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Loans.

Reviews

This profile includes reviews for SoFi's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

SoFi has 9 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • SoFi

      San Francisco, CA 94105-2624

    • SoFi Finance Inc.

      1412 Broadway, FL Team Room 5 New York, NY 10018

    • SoFi

      2750 E Cottonwood Pkwy Ste 300 Salt Lake City, UT 84121-7285

    • SOFI

      6175 Main St STE 490 Frisco, TX 75034-3441

    • SoFi

      2750 E Cottonwood Pkwy Ste 300 Holladay Cottonwood, UT 84121-7285

    Customer Review Ratings

    1.29

    Average of 358 Customer Reviews

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    Review Details

    • Michael L

      Date: 11/26/2024

      Michael L

      Date: 11/26/2024

      Will not let me withdraw money to pay for a car

      SoFi

      Date: 12/09/2024

      Thank you for submitting your BBB Review. We have sent a copy of our final response via mail to the address provided within your BBB Review.

    • Glenn H

      Date: 11/21/2024

      Glenn H

      Date: 11/21/2024

      ******! They made a loan to pay off two of my credit cards. They sent funds for one of my credit cards to a company I have never heard of, ******************************** check out their reviews. They say thats where I asked funds to be sent? Which is not true. SOFI has not been helpful at all at retrieving those funds, neither has ******************************

      SoFi

      Date: 11/26/2024

      Thank you for submitting your BBB Review. We have sent a copy of our final response via email to the email address provided within your BBB Review

    • Sarah S

      Date: 11/20/2024

      Sarah S

      Date: 11/20/2024

      I refinanced my student loans and specified which federal loans needed to be refinanced. Instead of paying the balance the 6.6% loans that I specified, they paid out to other loans with a lower interest rate than what I will be paying on the newly refinanced loan. They dont care about the customer. Even though I tried to get the problem fixed and the funds re-allocated, they claimed there was nothing they could do and refused to help facilitate a find transfer to the correct loan. Multiple people told me there was nothing they could do to fix THEIR problem. There was one person who tried to get an answer for me from the higher **** but (shocker), there was nothing they could do. What I dont understand is how I could have known that SoFi was going to incorrectly disburse funds BEFORE signing the loan? This is why they claim they cant help me. Of course the loan was signed for and funded. That is the only way I could know SoFi made a ********** NOT trust this company. They tout values Put our members interests first, Run after problems, Get to the truth and make principle-based decisions, Make your footprint bigger than your foot, Do the right thing and if you arent sure do the harder thing, ********* of other people and help them grow, Be gritty and be accountable, Iterate and learn and innovate but do not hold to any of them. Its clear that SoFi uses these to scam people. These ideologies are very clearly not important or a priority at this company. The unwillingness from anyone at SoFi to accept responsibility and actually help me fix this problem is astounding and just gross. A few hundred or thousand dollars to SoFi literally is nothing, In fact. $1000 is not even ******% of the NET revenue SoFi brought in in the last Q3. So, I guess I will just pay for SoFis mistake, move my money to Apples high yield savings account, and warn everyone I know to never use unreliable, untrustworthy SoFi for anything.

      SoFi

      Date: 12/23/2024

      Thank you for submitting your BBB Review. We have sent a copy of our final response via email to the email address provided within your BBB Review.

    • Juan G

      Date: 11/15/2024

      Juan G

      Date: 11/15/2024

      the bottom line is, this "bank" is a scam. Just a quick techie way to get money to play with, very little attention given to proper customer service.

      SoFi

      Date: 11/22/2024

      Thank you for submitting your BBB Review. We have sent a copy of our final response via email to the email address provided within your BBB Review.

    • Bill P

      Date: 11/12/2024

      Bill P

      Date: 11/12/2024

      I opened an investing account with ********************** for the sole purpose of investing in a crypto stock. They instantly linked to my *************** account. I transferred $1000 which they instantly took. When I went to trade for the stock I was informed that they did not trade crypto stock. I then wanted to transfer the $1,000 back to my account and close the account. There was no place to transfer back to my bank account and no number listed to call. I ******* the customer service number and was told that I couldn't transfer the money back for 5 days.

      SoFi

      Date: 11/22/2024

      Thank you for submitting your BBB Review. We have sent a copy of our final response via email to the emails address provided within your BBB Review.

    • Emory L

      Date: 11/08/2024

      Emory L

      Date: 11/08/2024

      I have been banking with SoFi for about 6 months. Out of nowhere, the day that my direct deposit was going to post, my account was restricted. When I called in they told me it was restricted due to me violating the SoFi agreement with me sending and receiving zelle and cashapp to/from the mother of my children in which I pay child support to weekly. When i asked what part of the agreement am I violating, I was told I would hear from the investigator but they could not give me anymore information. So with no other means to my money, I am restricted from my account with the chance of being evicted from my place of residence due to not being able to pay my rent. The only response I get from the team members, are that we are sorry for the inconveniences; you will be contacted and they will explain everything. When I ask to speak to a supervisor or manager they tell me there is nobody for me to speak to. This is by far the worst Ive ever been treated with a bank, and its even worst because they have no branch to talk to anybody.

      SoFi

      Date: 11/18/2024

      Thank you for submitting your BBB Review. We have sent a copy of our final response via mail to the address provided within your BBB Review

    • James B

      Date: 10/28/2024

      James B

      Date: 10/28/2024

      ********************** bank is holding money from the hurricain relief deposit I got from Fema desater gov. ********************** immediately froze my account and said in a email that it could take upto 30days too get what's owed too me. Had I known ********************** would hold government relief money given to me from Fema I would have found another bank in ***************** .Do not think you have full control over your account ********************** can and will do what ever they feel like. Their is no help I have no choice but to ***** untill they send me my check.

      SoFi

      Date: 11/21/2024

      November 21, 2024

      Better Business Bureau
      ************************************************************************************************

      RE: BBB Review Case ********; ***** Braden 


      To whom it may concern:


      We are in receipt of your letter received on October 28, 2024, regarding the above referenced individual. We are reviewing the customers concerns and sending a response directly to the customer via mail.

      Please do not hesitate to contact our office if you have additional questions or concerns.

      Kind **************************************** N.A.


    • William L

      Date: 10/27/2024

      William L

      Date: 10/27/2024

      I opened a new account and started depositing money and out of the blue they notified me they were closing my account after i did exactly what they said to do ! Without any explanation !

      SoFi

      Date: 11/06/2024

      Thank you for submitting your BBB Review. We have sent a copy of our final response via email to the address provided within your BBB Review.

    • David S

      Date: 10/23/2024

      David S

      Date: 10/23/2024

      My ******** applied for a loan n was approved, I signed but my wife after 3 days they can't get her logged in, I'm wondering n warning you to be aware of this company, we have dealt with Upgrade, lending club, prosper, n always been quick n easy, but I think people should be aware of this company, maybe selling our personal information DO NOT USE THIS COMPANY, WHAT U SEE IS NOT WHAT YOU GET

      SoFi

      Date: 11/05/2024

      Thank you for submitting your BBB Review. We have sent a copy of our final response via email to the email address provided within your BBB Review.

    • huong l

      Date: 10/22/2024

      huong l

      Date: 10/22/2024

      SoFi online put a restriction on my sister checking & saving accounts. She is unable to transfer her money out of the online bank. ******* had call the helpline twice. The first time, they asked her to submit her ID and biometrics to prove that she is the owner of the accounts. They informed us to wait for email and text msg from them. Ten days passed and we called the helpline again. This time the *** told us that he had updated and informed the bank investigator of our waiting. We should hear of them soon. And again, today is the 12th day and we still have not heard anything from SoFi. This is terrible bank and does not care about their customers.

      SoFi

      Date: 10/29/2024

      Thank you for submitting your BBB Review. We have sent a copy of our final response via email to the address provided within your BBB Review.

    SoFi is NOT a BBB Accredited Business.

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