Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies

Reviews

Customer Review Ratings

3.63/5 stars

Average of 2,185 Customer Reviews

Want to share your experience?

Leave a Review

Review Details

  • Review fromTheresa A

    Date: 04/04/2023

    5 stars
    Easy to use great and fast booking. Will definitely use in the future.
  • Review fromfolsom f

    Date: 04/04/2023

    1 star

    folsom f

    Date: 04/04/2023

    This site is a scam. It does not disclose the total cost of the booking until you already paid and received the invoice. I found an extra $19 "resort fee" in the invoice that was not mentioned at all throughout the entire booking process. Don't use this site!!

    Super.com

    Date: 04/05/2023

    Hi ******,We really appreciate your patience so far and the time spent explaining your concerns with this reservation, nonetheless, please note that its a standard practice for hotels to directly charge guests a mandatory deposit and/or resort fees for their reservation.Please note that the listing did include the room rate and hotel fees in their price. SuperTravel displays the room rate and then the additional hotel fees are in the "About" section of the hotel card, both pre-booking and in the customer's voucher post-booking. This is separate because they are not charged by us but rather mandatory payments to be made directly to the property and at their sole discretion.
  • Review fromJeffrey B

    Date: 04/03/2023

    5 stars
    very Fast and easy ,good prices would definitely use again.nice
  • Review fromRaul M

    Date: 04/03/2023

    5 stars
    I got a nice room in a nice place with great view. It was the best I could find. I will use them again in the future.
  • Review fromErika P

    Date: 04/03/2023

    5 stars
    Awesome app/company. I travel a lot, sometimes it planned and most times it isnt and this app has saved me with convenience so many times and have the best prices! Its also totally worth the extra charge to have them call concierge of your hotel for upgrades, its happened for me a few times. If you travel often its great also because youre getting an even further discount for the already amazing prices. Recently stayed in ****** for a ******* game and got a room and the casino, which is amazing but pricey for almost $200 off the listed pricing AND that was booked a month in advance. I have also used this app traveling all over the states and PR, it really is the most convenient, easiest and best pricing. I recommend to everyone.
  • Review fromDenise V

    Date: 04/03/2023

    5 stars
    Booking was easy and the price was way below everyone else! Not one problem checking into the hotel with these reservations! Will be using again!!
  • Review fromOludiran B

    Date: 04/03/2023

    5 stars
    Excellent customer service. Great value for money. My family and I enjoyed our stay there.
  • Review fromSanela S

    Date: 04/02/2023

    5 stars
    Booking was very easy. I was initially somewhat leery of using this site as I alway book with one agency ( will not mention name) but the price through this one was much better. Overall I would recommend it. I had no issues.
  • Review fromSonia M

    Date: 04/02/2023

    5 stars
    Vraiment facile rserver. Super bon service l'htel. Tout c'est parfaitement droul. Nous avons ador notre exprience.
  • Review fromFernando M

    Date: 04/02/2023

    5 stars
    El lugar es lindo todos muy amables el recorrido es en ingls pero hay personal que habla espaol y muy amables todos el manager nos entendi las luces de un saln para tomar fotos sin discriminar todo fue hermoso

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.