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Reviews

Customer Review Ratings

3.66/5 stars

Average of 2,195 Customer Reviews

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Review Details

  • Review fromMark B

    Date: 11/22/2022

    5 stars
    This hotel reservation booking site has been great. I have used this site and now I have the app to book my 3 past hotel stays within the past month. In total 3 reservation all the lowest pricing on my ****** lowest price finder as well as the site rewarding me with coupon savings after each stay to put towards my best hotel reservation. The coupon brought the best rate found compared to Expedia and so on even lower than which blessed me with much needed savings to feed my children now that I got the roof over their heads covered. Yes, we are now homeless because I lost my job and I'm waiting tables to pay for weekly hotel stays for which super travel has helped me and my family be able to afford a warm place to lay our heads and my daughter not be scared of not having a bed to sleep in. Thank you super travel for the savings these past 3 weeks as well as the 10 percent coupons. I hope I am able to find a room this coming payday on Friday after Thanksgiving with a great affordable price again. Please don't change your coupon offerings. It helps me keep my family warm and bathed each week and I will continue to book with you guys until we find a home of our own again. Thanks for being a great site with affordable rates for same hotels without gouging people in need like me. I recommend to anyone to use super travel for best rate and easy booking process and if your homeless like my family they come up like 100 to ****** cheaper each week compared the other sites who are out to rob you and take advantage like Priceline, Expedia and travelocity. Thanks Super Travel. Hope to book again on Friday God willing. Best regards. *******************
  • Review fromKat O

    Date: 11/22/2022

    2 stars

    Kat O

    Date: 11/22/2022

    I think its very suspicious that the company asks for a review on the better business bureau website instead of their own. I personally had no issues but I would not trust the five star reviews based on this practice. Usually companies do this to drown out legitimate complaints. Ill avoid this app in the future now that Ive seen its shady business practices.

    Super.com

    Date: 11/22/2022

    Were sorry that you have that perception about our service. We genuinely appreciate you taking the time to provide us with your feedback, as this is how we learn and grow.
  • Review fromKevin F

    Date: 11/22/2022

    5 stars
    This place was ************. It is an old ********************* that has been completely remodeled with all the modern amenities, is very clean and run by a very friendly and competent staff. The grounds are spotless, it has a beautiful pool and playground for kids, a dog walk and easy access to I-95. The full breakfast bar has great variety, it has a nice fitness room and if you want to run, there are sidewalks all the way to ************ along route 16. The rates are just like the motel, retro!
  • Review fromAngell E

    Date: 11/21/2022

    5 stars
    This was my first time ever booking with Super Travel and might I add, everything went well. The hotel I stayed at was amazing. I have no complaints whatsoever. I will definitely book again with Super Travel.
  • Review fromFrank B

    Date: 11/20/2022

    5 stars
    Perfect experience and best price on the internet. Thank you
  • Review fromjulie o

    Date: 11/19/2022

    5 stars
    We love snap travel. We have used it for *************** and *********. It's easy to use and we always get the best rate, top notch service and no surprises! Yay!
  • Review fromSvetlana B

    Date: 11/19/2022

    5 stars
    Its always quick and easy to book. The prices are always good considering were just staying to sleep there. So far Ive used thisll snap travel twice but both times its been a great experience!
  • Review fromYaser K

    Date: 11/19/2022

    5 stars
    I receive cheapest hotel rate through SuperTravel. The reservation process is convenient and easy. They also offer special discounts.
  • Review fromStephanie D.

    Date: 11/17/2022

    1 star

    Stephanie D.

    Date: 11/17/2022

    My uncle who is elderly reserved is flights for ***** thru super travel. The agent has been very unprofessional the entire time. We were working with a production company and had asked to change the date of travel possibly asking what the price difference would be the travel agent canceled our flight then wants to change us an extra$775.00 to give us back or flight that we had already booked. Then she changed the return dates and had called my phone atleast 15x everyday. She even started calling the production crew 15x a day. She was very rude on the phone yelling and hanging up on us. There has got to be someone better to travel with than super travel. We have used them for years but never again.

    Super.com

    Date: 11/21/2022

    Thank you for reaching out.We are truly sorry to hear about your most recent experience with our Support team and with our service. We genuinely appreciate you taking the time to provide us with your feedback, as this is how we learn and grow.As we cannot identify your booking through this review we ask that you reach out to our support team with the booking information through https://flights.snaptravel.com/support.Thank you.
  • Review fromMichael G

    Date: 11/17/2022

    5 stars
    Exactly what I was expecting.The room was clean, a little noise from highway near by, but I was nicer than the hotel I stayed at the night before.

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