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Review fromFelita G
Date: 11/17/2022
1 starFelita G
Date: 11/17/2022
I ordered a pair of leggings in a size small for my daughter once I received them from SuperShop they sent a size large, I had to send them back at my expense with a tracking because exchange wasnt an option, when youre spending about the same amount of money to return the items back to SuperShop
Super.com
Date: 11/21/2022
Hi ******, We're truly sorry to hear about your experience. We appreciate you taking the time to explain your concerns, as this helps us improve our services. That said, we reviewed your order, and the correct size was sent. Please check the confirmation email we sent to you on 11/8/22. As noted in our refund policy, we are responsible for the return cost of defective, incorrect, or damaged items. Upon reviewing your order, we see that size large was selected and shipped. Unfortunately, your case does not fall in our category for a free return. We appreciate your understanding here. If you have any other questions or concerns, please don't hesitate to reach back out. Thank you!Review fromEric B
Date: 11/17/2022
2 starsEric B
Date: 11/17/2022
Seem to always have the lowest pricing if your not cancelled out while trying to book your low price reservation. Sometimes I guess the pricing adjusts while Im fumble ********* in my information.Super.com
Date: 11/17/2022
Hi there,Please note that the rates you see online might be for the room only, without the details, therefore you must always be mindful that the rate might vary depending on the room, bed type, and meal plan you selected. They also could vary depending on the cancellation policy, if it is flexible or Non-refundable.In addition, we must bring to your attention that the hotel rates we sell are dynamic, which means they're always changing based on demand and availability. We do our best to find the most competitive rates but have no control over price fluctuations.We hope we were able to clarify it for you and look forward to having the chance to serve you in the future.Review fromZao V
Date: 11/16/2022
1 starZao V
Date: 11/16/2022
I booked a hotel called ******** Red through Snap Travel for my trip to ***** in October 2022 for 1 night. When my partner and I arrived to the hotel at 9:30pm to check in, the front desk told us that our reservation was cancelled by snap travel and that they were fully booked! I checked my emails and I NEVERED received a cancellation email from snap travel. I only received a confirmation email of my reservation. The front desk dug further and were able to find out that snap travel cancelled my reservation then tried to rebook my reservation the next day but the hotel were already sold out. The front desk explained that third parties like snap travel will do this in order to receive a higher compensation. I never received any emails from snap travel letting me know this and they already charged my credit card when I booked the reservation in May of 2022. I did not receive any emails to update me despite snap travel not having a reservation secure after they cancelled my booking without notifying me. After some time while frantically trying to find accommodations else where, the hotel received a last minute cancellation and were able to book us a room. BE WARN do not book through snap travel.Super.com
Date: 11/17/2022
Hi there,Thank you for reaching out to us regarding your reservation. Please note that there must have been a misunderstanding and the hotel provided you inaccurate information. Your reservation was never cancelled by us and was well confirmed. In fact, it is some of the hotels some times that would not honour third party bookings in order to get a higher rate for a room booked directly through them. We have escalated this to our ****** care team and you will hear from them shortly.RegardsReview fromMitchell C
Date: 11/16/2022
1 starMitchell C
Date: 11/16/2022
I wanted a refund because I found another hotel to book instead and SuperTravel is avoiding me and won't refund me my money even though they said they would. This is illegal and will take them to court. I work at a Law Firm as well so this would be an easy case to win. Wish they would just send he money over to avoid all this. But they chose the hard way unfortunately.Super.com
Date: 11/17/2022
Hi ********,Thank you for reaching out. We have already processed a refund on November 16th back to the original payment method. It usually takes 3 - 5 business days for the amount to reflect.Regards,Review fromJohn M
Date: 11/15/2022
5 starsGreat service! Great prices! Won't book anywhere else......Can't wait to use them again.Review fromPatrick M
Date: 11/15/2022
4 starsIt was our first booking using this platform and had no issues. Would use them again.Review fromJoseph G
Date: 11/15/2022
5 starsAwesome way to book hotels. Will definitely be using again.Review fromJacob F
Date: 11/14/2022
5 starsOutstanding service and very easy to book a room. Also, the price was fanatic. We probably saved $20-$25 a night booking with SuperTravel.Review fromAlbert R
Date: 11/14/2022
5 starsGood service to have works great n saves u moneyReview fromElizabeth H
Date: 11/14/2022
5 starsIt was a last minute trip and we got a great deal for the room! It was literally just within a few hours that we would arrive at our destination for the night!
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