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Customer Review Ratings
Average of 2,198 Customer Reviews
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Review fromChris G
Date: 11/14/2022
5 starsThis was my third time sleeping at this Travelodge in **************.Easy to Check in .Great customer service ,lots of parking and feels safe to leave your car out there overnight and clean ****************** when arriving .Review fromLeslie B
Date: 11/13/2022
5 starsI found SuperTravel on the internet and they saved me so much money!!!! Instead of $130 per night my hotel cost me $88 per night!!! They charge a nominal fee for helping, however their service saved me $100 on my trip!!! The hotel they recommended was outstanding great customer service, CLEAN, excellent continental breakfast I would definitely recommend them to friends and family!Review fromF. W
Date: 11/12/2022
5 starsSuperTravel has CONSISTENTLY offered the lowest hotel rates that I have found. If you are looking to stretch your travel dollars, I highly recommend them. You won't be disappointed.Review fromSarah F
Date: 11/12/2022
1 starSarah F
Date: 11/12/2022
I paid for a king size deluxe room at a premium downtown ***** through them, but they actually reserved a tiny queen size room. Not only did they not resolve my issue or offer me a partial refund, they took back via email the credit promised to me by a rep on the phone. Super shady companydo not use!
Super.com
Date: 11/15/2022
Hi Thank you for reaching out to us about your reservation.We are sincerely sorry to hear that you had trouble with your reservation. Some incidents might occur in the travel industry, that as a third-party we cannot control, but indeed, we have procedures in place to reduce that negative impact as much as possible.We strive to ensure every customer is satisfied with our business, and we apologize for any way in which we may have inconvenienced you.In this case we have actually provided 20% credits back to your account along with the difference in price for the lesser room that was given to you by the hotel.Thanks for your patience!Review fromJames H
Date: 11/11/2022
5 starsEasy to use. Kept me updated on my reservation. Will use again.Review fromHelen T
Date: 11/11/2022
5 starsUsed this a couple of times without any problems. Efficient, prompt, simple Happy to recommendReview fromEdward B.
Date: 11/10/2022
1 starEdward B.
Date: 11/10/2022
I am a 78 year old Airforce Veteran and my wife is a 76 year old breast cancer survivor...we are on a fixed income and have disabilities that require a handicap accessible hotel room. We also still love to travel with our service animals and enjoy everything this amazing country has to offer (food, nature, historic sites, visits with our loving family and friends)...we have often used SnapTravel and always received acceptional service in regards to our needs for disabilities accommodations. Unfortunately, our very first experience with Super Travel after the merge with Snap Travel was a disaster...we requested handicap accessibility (written verification on our email confirmation from Super Travel), but the hotel we booked did not have any handicap accessible rooms available when we arrived. They graciously canceled our reservation in person with no argument, HOWEVER, Super Travel kept all of the fees for 5 nights of stay at the hotel...a total of $492.64. We immediately contacted Super Travel to have our reservation transferred to another hotel in their portfolio that had an available handicap accessible room, but they stated that we were informed in the small print that they were not responsible for any issues once the reservation was confirmed. Did I mention that we are a disabled, retired couple on a fixed income?? Needless to say, we will NEVER use, in good conscience, a travel app that displays such a gross and sociopathic disregard for vulnerable citizens who are still able to enjoy Travel and Leisure. Please take this into consideration when you choose to book with Super Travel. It takes a village to show upper-level management when their bottom-line decisions are unconscionable and a violation of basic human rights!Date of experience: November 05, 2022Super.com
Date: 11/11/2022
Hi ******,We are sorry that you didn't feel supported in your most recent experience with our Support team. We genuinely appreciate you taking the time to provide us with your feedback, as this is how we learn and grow. in Addition, we appreciate your patience so far and the time spent explaining your concerns with this reservation.This being said, it is true that we do not have the possibility to amend reservations, since we are a 3rd party booking service, and hence why the agent advice you to cancel and re-book.We understand that are other platforms that can process such modifications, but currently, that is not our case, since we work in partnership with travel suppliers.We hope that we're able to clarify that for you.We also noticed that you have booked a regular room and not a handicap accessible room. Despite putting in a request for one, it is not something our team can guarantee unless you would specifically book the said room type.This matter has been escalated to our Amendments team who is reaching out to the accommodation and travel partner. They will follow up with you as soon as possible.Review fromInstinc O
Date: 11/10/2022
5 stars**** and the crew @ Best Western Plus in ******* were very Helpful And Supportive to my family and I.... My Children actually asked to stay again after being there a couple days already.....pretty cool visit....good vibes!!Review fromVictoria M A
Date: 11/10/2022
5 starsReservations are at hotel within minutes and always the best deals.Review fromJuan C
Date: 11/09/2022
5 starsGreat service my wife And me we enjoy the weekend and we have spent a great tie at *******************
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