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Average of 2,198 Customer Reviews
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Review fromDouglas A
Date: 11/08/2022
5 starsFantastic service and a fantastic deal! Convenient location and easy access to the highway for travel!Review fromBob H
Date: 11/08/2022
5 starsIt Was easy to use. Very competitive rate. Wed be happy to use it againReview fromBill B.
Date: 11/07/2022
5 starsI used Super Travel for the first time this past weekend. Price for a great hotel, last minute, was better than any of the other choices I had. Ill use them for my next trip!Review fromL. M
Date: 11/07/2022
5 starsGreat service and a very good price for the room hotel was clean and quiet it was a good valueReview fromMichael P
Date: 11/07/2022
5 starsI have used it twice, they found me rates cheaper than other booking sites.Thank you and please don't change....Review fromRhina C.
Date: 11/07/2022
5 starsI was booking a room a last minute, your team are the best ??/?? and gues what ?I got a great deal. You made my day , thank you so muchReview fromAngela D.
Date: 11/06/2022
5 starsGreat service saved me lots of money great deals and lots of choices.Review fromDoug A
Date: 11/06/2022
4 starsDoug A
Date: 11/06/2022
The information on hotels is more basic than other popular sites but the prices are surprisingly better, especially for higher priced hotels.Interesting that I was toggling back and forth between Super Travel and Hotels.com and suddenly, Hotels offers a 'special deal ' that is way lower than a few minutes earlier, even though I have Genius 3 status. That special price was still a bit higher than Super. I booked 3 hotels and everything was booked, charged to my card and rooms were as requested.Only downside is the Super site is more basic than others.
Super.com
Date: 11/09/2022
Hi ****, thank you for your review. We appreciate you letting us know about your experience. We strive to ensure every customer is satisfied with our business.****, it appears that though you were happy with the deals you got we were provided with a 1-star review, just wanted to verify if there were other concerns you wanted us to address or if the 1-star rating was clicked by mistake. Thanks!Super.com
Date: 11/09/2022
Hi ****, thank you for your review. We appreciate you letting us know about your experience. We strive to ensure every customer is satisfied with our business.Review fromEco B
Date: 11/06/2022
1 starEco B
Date: 11/06/2022
I paid in full for a 5 day stay at the Valley Inn in *********, about $525. Per my invoice, security deposit is $50. I get to the hotel (after a series of calls that were placed on hold unnessesarily as the rep was chatting and singing im the background), was told the deposit would be $100. After showing the invoice and going in circles, I gave in. I put my card in the chip reader ONE TIME, put my pin in ONE TIME. I got charged 100 for the deposit and another mystery transaction for 313.43.After speaking with the front desk, i was told to wait on the manager. In the meantime I called SuperTravel and explained eveything since it was booked through them. They said they cannot do anything about canceling the reservation since I no longer felt safe or comfortable there. It would be up to the hotel. Thankfully Valley Inn apologized and refunded the transactions as well as approving the cancellation.SuperTravel then offered to refund to original payment method or issue a credit to my account with them to use immediately. I said if thats all youre offering me, I never want to use your service again, especially since you provide no protection.Now my money will be refunded in 3-5 days from both ST and VI. I have not enough money for 5 days in another room as well as food and the cost of the events I had planned. I'm outside calculating my next move, infuriated. They will not protect you or offer any compensation if you are royally f***ked, my experience is proof of this. I'm out about $950 as I type this.Never use this service or the provider they book on behalf of, Reservation Stays. I was referred to them and they were even less helpful.Super.com
Date: 11/09/2022
Hi Eco,We are sincerely sorry to hear that you had trouble with your reservation. Some incidents might occur in the travel industry, that as a third-party we cannot control, but indeed, we have procedures in place to reduce that negative impact as much as possible.We strive to ensure every customer is satisfied with our business, and we apologize for any way in which we may have inconvenienced you.We are truly sorry to hear about your most recent experience with our Support team. We genuinely appreciate you taking the time to provide us with your feedback, as this is how we learn and grow.As we cannot identify your booking through this review we ask that you type "agent" in your original chat thread, one of our live agents can provide you with the contact information for our Corporate team, so they can look into your case and contact you directly.Thank you.Review fromClayton R
Date: 11/06/2022
5 starsI was a little bit skeptical about super travel when I first started the reservation but their communication was great and they saved me some money so Ill use them again
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