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Customer Review Ratings
Average of 2,194 Customer Reviews
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Review fromZaeem L
Date: 07/31/2022
5 starsGreat place to meet your travel needs. Easy to use. I had absolutely no issues and save few $s. From now on wards would only use this website.Review fromJesus A
Date: 07/31/2022
5 starsVery easy to book and excellent prices. Highly recommend to everyone.Review fromPatty K.
Date: 07/31/2022
5 starsSnaptravel has great customer service. I accidentally booked the wrong date and they were quick to assist me. They also have the best rates. I'm a happy snaptravel customer.Review fromBarbara S.
Date: 07/30/2022
5 starsSnaptravel found us some great deals on hotels! Recommend highly!Review fromJulie C
Date: 07/30/2022
5 starsVery user friendly. The site follows thru with their end of the transaction. Ill use again and refer friends and family to it.Review fromRegina B
Date: 07/30/2022
5 starsGreat and prompt customer service. Prices were great and the hotel stay was great as wellReview fromAthena J
Date: 07/30/2022
5 starsThis company had the best rates, had accurate info and kept me up to date with what I needed to remember for my trip. I loved the tip for the weather and to wear sunscreen too!Review fromBrenda C
Date: 07/30/2022
5 starsGreat prices huge selection and easy to use. Hotels were goodReview fromAlicia W
Date: 07/29/2022
1 starAlicia W
Date: 07/29/2022
I feel that I was scammed. I booked a hotel online. Somehow, the booking date changed between booking and payment. I tried to get the reservation changed, but all I could do was cancel. Now I can't get the hotel on the night I need because the refund takes 3-5 business days and I'm supposed to be traveling in 2 days. This has effectively ruined my family vacation. They wouldn't even transfer me to speak to a manager or supervisor.
Super.com
Date: 08/05/2022
We are truly sorry that you had trouble with your reservation Please note that we do not have the ability to modify any reservations or change your research.Every reservation is made based o the search that is made in order to list the options based on the criteria that you have input. If the dates that you have selected are not available, the system lets you know and shows the next available dates. It is the guest's responsibility to confirm the dates and the hotel before moving to the payment page and then finalizing the purchase.Regarding the refund, please note that processing times depend exclusively on the bank, therefore you must reach out to them for an exact timeframe.Super.com
Date: 08/05/2022
Hi there, we are truly sorry that you had trouble with your reservation.Please note that we do not have the ability to modify any reservations or change your research.Every reservation is made based o the search that is made in order to list the options based on the criteria that you have input. If the dates that you have selected are not available, the system lets you know and shows the next available dates. It is the guest's responsibility to confirm the dates and the hotel before moving to the payment page and then finalizing the purchase.RegardsReview fromLasonia B
Date: 07/29/2022
1 starLasonia B
Date: 07/29/2022
We use them for our 4 of July weekend we get a customer service rep who was nice we told her what we was looking for she quoted us a price for 830 with tax it was918 which I was like ok cool well when we got home my card was charged ***** which we was not quoted at all !!! So I ended up getting Covid so I was down so now Im better I vented on another platform !!! Trust me if everything was ok I wouldnt be on here Im glad everyone else had a great experience we did not I have been back and forth with them Im out of 300 dollars that in trying to get back its like pulling teeth I will never never use them. I eat a email from a **** I dont know what for because he was no dam help at all !!!Super.com
Date: 08/05/2022
We are sincerely sorry to hear about your experience and that you didn't feel supported in your most recent experience with our Support team, as we strive to ensure every customer is satisfied with our business, and we apologize for any way in which we may have inconvenienced you. Our Corporate team is reviewing your case and will reach out to you directly as soon as possible.
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