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Average of 2,186 Customer Reviews
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Review fromDawn J
Date: 06/18/2025
1 starDawn J
Date: 06/18/2025
Less than 1 star! Booked a 1-night stay with the insurance that stated No-Hassle/worry-free 100% refund. And 10 hours later, I need to cancel due to a family concern. They push you to a broken process that wants your BANK ACCOUNT information, even if you used a credit card. I refused to upload that information, so I went to chat, and they said that is their process, then they discontinued the chat. I tried to call them, but the phone number is no longer in service. Then I did some research on Reddit and found another number that worked, but they still will not refund my "no-hassle/no worry" insured stay for any reason. The insurance did not work; they wanted "proof" and a doctor's note (ummm, HIPAA?) to confirm. The lady kept pushing back and said that it's their process to obtain my bank account information. I asked her if she would feel comfortable giving her bank account information if she used a credit card, and she wouldn't answer the question, because she knows that's a bit shady. Then they signed me up for some $15/month membership that I did not sign up for, and that was incredibly difficult to cancel as well. Their process was broken, and you had to talk to someone for 20 minutes to get it cancelled. Lastly, there is a high potential for them to double charge you, as I have seen on my ****** report, but I am waiting to see if it processes. DO NOT USE THIS COMPANY! Learn from my $250 mistake.
Super.com
Date: 06/19/2025
Hi ****, thank you for reaching out and sharing your experience. We've reviewed your case, and since you paid for the enhanced refund option, you'll need to use the link our customer service team sent you to cancel the reservation. Theres a dedicated team ready to assist with this, and while your credit card details are needed for the refund process, we assure you its a necessary step to complete the refund. We understand your hesitation regarding banking details, but its crucial for processing. Please know that Super.com is a legitimate company, and we're committed to assisting you. At Super.com, when booking, you have the option to select between two paths. Choosing the affordable option includes enrollment in our membership program, which offers extensive benefits and is why the fee appears. This membership unlocks valuable savings and rewards, enhancing your experience. We appreciate your feedback and are here to assist further if needed. We hope to restore your faith in us and ensure a positive experience moving forward.Review fromMichael S
Date: 06/18/2025
1 starMichael S
Date: 06/18/2025
I purchased the cancelation policy. Realizing only minutes after booking my room I used the wrong location. Super.com would not allow me to cancel under the fine print of their cancelation policy. It seems there are only certain reasons that qualify or define "a cancelation" in their dictionary. This is rather outrageous.Super.com
Date: 06/19/2025
Hi *******, thank you for reaching out and sharing your experience. We understand how changing plans can be challenging, especially when it comes to booking the wrong location. It appears you opted for our Enhanced Refund option, which covers cancellations due to unforeseen circumstances. This information is shared during the selection of this optional service. If your reason doesn't fit those criteria, we suggest proceeding with the standard cancellation process. This involves obtaining written approval from the hotel, including the name and position of the person authorizing the refund, as well as your check-in date. We're here to assist you through this process and ensure you have the support you need.Review fromIgor F
Date: 06/18/2025
1 starIgor F
Date: 06/18/2025
Unexpected charges. Subscribed me without my consent to 15 usd per month.Super.com
Date: 06/19/2025
Hi ****, thank you for bringing this to our attention. It sounds like the charge could be from the Super+ membership. When booking, you have the option to select from two paths. The more affordable option includes enrollment in our membership program, offering extensive benefits, which is why the fee appears. This membership unlocks valuable savings and rewards to enhance your experience. If you have any questions or wish to address this further, please feel free to reach out to us directly or via chat for assistance. Were here to help ensure you maximize the benefits available to you.Review fromDerek S
Date: 06/17/2025
5 starsVery easy to find a room at a great price.Review fromJay M
Date: 06/17/2025
5 starsGreat deals and easy to book. Very satisfied with this app.Review fromClaudia R
Date: 06/17/2025
1 starClaudia R
Date: 06/17/2025
Keeps trying to take money out of my ***** Cash account and finally got $15.00 out of my account when I have never heard of this company. They are making fraudulent charges!Super.com
Date: 06/18/2025
Hi *******, thank you for reaching out and making us aware of your concerns. When booking, you have the option to choose from two paths. The cheaper option enrolls you in our membership program, which offers extensive benefits and is why the fee appeared. We've refunded this fee back to you and are here to assist further. For any questions or support, please contact us directly or chat with us on the Super.com app.Review fromStephen N
Date: 06/17/2025
1 starStephen N
Date: 06/17/2025
If I could give zero stars I would. Booked a hotel through super.com and after arriving at the hotel they told me that the virtual credit card provided by super.com did not go through. I reached out to customer service and they did not respond so I was forced to book a new room directly with the hotel so that I wouldnt be stranded now dealing with trying to get a refund and its a huge headache and waste of time spend the extra $10-$20 and dont ever make the mistake of booking through this terrible serviceSuper.com
Date: 06/18/2025
Hi *******, thank you for sharing your experience with us. We truly understand how challenging it must have been to handle the situation with your hotel booking. We've communicated with our travel partner and I am pleased to let you know that your refund has been successfully processed. Were grateful for your patience and understanding while we resolved this for you. If theres anything further we can assist you with, please feel free to reach out to us directly or via chat. Were here to ensure your experience is as smooth and enjoyable as possible, and we look forward to serving you better in the future.Review fromKim T
Date: 06/17/2025
1 starKim T
Date: 06/17/2025
Biggest rip off out there. DO NOT TRUST THIS CHINA SITE. We booked a trip and looked two days later it was 450. *******. When we asked for price change we were told no adjustments then it dropped to 650.$ cheaper. When we finally went because we couldnt cancel they did not have our reservation at the ************************ in key west. After 6 months my credit card credited me not super.com. What a nightmare.Super.com
Date: 06/19/2025
Hi ***, thank you for reaching out and sharing your experience. We understand how value and reliability are important when planning your travels. It's concerning to see price changes after booking and the issues you faced with your reservation at ************************. We strive to offer competitive rates and accurate bookings, and your feedback is invaluable in helping us improve. While were relieved to hear your credit card issuer was able to assist, we hope to have the opportunity to restore your confidence in Super.com. Please feel free to reach out to us directly or via chat for any future inquiries or support.Review fromAurora N
Date: 06/16/2025
5 starsEasy to navigate, great prices. I am a happy customer.Review fromTyler L
Date: 06/16/2025
1 starTyler L
Date: 06/16/2025
I had a unique situation that I resolved with the hotel before going to SUPER.COM customer service. I gave them all the I formation they would have needed to refund me, (a receipt from the hotel showing that there was no charge and no intent to charge) and they not only charged me, but procrastinated the refund for a week. I had to dispute the charge with my bank after them telling me to be patient and making up reasons why it hadn't happened yet. Use someone else, even if "super" is cheaper. It's not worth the headache if something goes wrong.Super.com
Date: 06/17/2025
Hi *****, thank you for sharing your experience with us. We understand how challenging it must have been to navigate this situation, especially after resolving matters directly with the hotel. We appreciate your patience and are here to help. After communicating with our travel partner, we've successfully processed your refund to your original payment method. We're committed to addressing your concerns and ensuring a smoother experience in the future. If there's anything else we can assist you with, please don't hesitate to reach out to us directly or via chat. Your satisfaction is important to us, and we aim to provide the support you deserve.
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