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Customer Review Ratings
Average of 2,186 Customer Reviews
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Review fromDonna C
Date: 06/16/2025
5 starsEasy to book. Looking firward to breakfast. Clean and great price.Review fromMichael H
Date: 06/15/2025
5 starsFantastic and easy booking option! saved me a ton of money on a short last minute trip I had to book. The price I paid on Super compared to other booking sights was an incredible saving. I honestly feel like I just won a lottery scratch off with how much I saved in this trip lol!Review fromMaihan A
Date: 06/15/2025
1 starMaihan A
Date: 06/15/2025
I booked a hotel through Super.com and called them two weeks in advance when the hotel couldnt find my reservation. I was told theyd follow up they never did. On the day of my trip, after driving over 4 hours to ********** with four people who took time off work, I found out my reservation was canceled without any prior notice.I called Super.com multiple times, spoke with several different agents, and no one could give me any clear information or help. The lack of communication, accountability, and basic customer service is appalling.I was stranded with no hotel, no support, and no solution. I am demanding a full refund and compensation, and if this is not resolved soon, I will be seeking legal action.Avoid using Super.com they do not stand by their bookings and leave customers hanging when it matters most.
Super.com
Date: 06/17/2025
Hi Maihan, we sincerely appreciate your patience and understand how challenging it was to drive over 4 hours with your group, only to find your reservation canceled without notice. This is not the experience we aim to provide at Super.com. We've communicated with our travel partner and successfully processed a full refund for your booking. Additionally, we've issued credits for any future bookings as a gesture of goodwill. Please know that we are committed to ensuring your trust and satisfaction. Should you have any further questions or need assistance, don't hesitate to reach out to us directly or via chat. We aim to deliver the support you deserve.Review fromJose C
Date: 06/15/2025
5 starsBooking is very simple and fast good excellent until next timeReview fromNigel D
Date: 06/14/2025
1 starNigel D
Date: 06/14/2025
A total scam. Like may others, I never agreed to monthly payouts for membership. At no point was I given an option to review T&C. Rip off. ****** learnt.Super.com
Date: 06/16/2025
Hi ****** thank you for sharing your feedback with us. It appears that you are referring to the Super+ membership and I would like to provide you with clarity on this. When you book, you have the option to choose from two booking paths. Selecting the cheaper option includes enrolling in our membership program, which provides extensive benefits and is why the fee appears. This membership unlocks valuable savings and rewards, designed to enhance your overall experience. If you have any questions or need further assistance, please dont hesitate to contact us. Were here to help and ensure you enjoy all the benefits Super.com has to offer!Review fromChris M
Date: 06/14/2025
1 starChris M
Date: 06/14/2025
Multiple phone calls between Super and hotel *** they never booked our room pr refinded lur money. Won't refund money and we arrived with nowhere to stay. Booked room 8 days prior to arrival woth multiple comfoatiom codes. In my opinion this is a total scam company!Super.com
Date: 06/17/2025
Hi *****, we sincerely understand the challenges you faced with your booking and how unexpected it must have been to arrive without a confirmed room. We want to assure you that Super.com is committed to resolving your concerns. Our customer support team is eager to assist with your concerns. We've emailed you, asking for the hotel invoice showing the fees paid. Once received, we'll swiftly review it and get back to you with an outcome.Review fromCharles F
Date: 06/14/2025
1 starCharles F
Date: 06/14/2025
TLDR, only use super.com if you are ok losing 6 hours of your life and never receiving a proper booking, refund or compensation. I arrived at my hotel to have them say my booking didn't work. Then I spent 6 hours going back and forth trying to get the confirmation number to work ...then rebooking at worse hotel. And the only thing they would offer me for my trouble is 10% off credit...this place is a scam. Go else where.Super.com
Date: 06/16/2025
Hi *******, thank you for reaching out to us sharing your experience. We understand how challenging it might have been to arrive at the hotel and not being able to check in and taking time out of your day to resolve the matter. When checking your booking details, I can confirm that we actively communicated with our travel partner and they were able to provide us with the best possible options which we were able to share with you. We understand that there might have been an inconvenience caused with regards to the options and therefore, provided you with credits as a gesture of goodwill which you are able to apply for any future bookings. We at Super.com value your feedback and are here to support you with any questions or concerns you might have.Review fromStephen M
Date: 06/14/2025
1 starStephen M
Date: 06/14/2025
They have messed up 2 bookings and refuse to refund me. They are crooks and one of the hotel owners told me that the agents are trained to avoid transferring to a manager. And that the owner refuses to assist.Super.com
Date: 06/16/2025
Hi *******, thank you for sharing your experience with us. We understand your concerns and want to assure you that we are committed to resolving any booking issues youve encountered. To proceed with canceling your booking, we require a written approval from the hotel. This document should be provided by the hotel and include details such as confirmation of the cancellation and the name of the approving person. Once you have this document, please send it to us for further review. We have sent a link to your email address where you can upload the requested information easily. Were here to support you and ensure that you receive the assistance you need. If there is anything else we can do to help, please feel free to reach out to us directly or via chat.Review fromMindi B
Date: 06/14/2025
1 starMindi B
Date: 06/14/2025
Don't count on a refund! I paid $21 to be able to cancel and low and behold something happened and I no longer need the room. I put in a request to cancel and the list of reasons is very narrow so I picked the closest reason. The next day it came back as an invalid reason and they closed the request. I figured I'd go back and try another way but they flag the account and you can't even retry. Now I'm stuck with a room I can't use.Super.com
Date: 06/16/2025
Hi *****, thank you for sharing your experience with us. We understand how important flexibility can be when plans change unexpectedly. The fee you paid was for the enhanced refund option, designed to provide coverage for cancellations due to specific unforeseen circumstances. This information is shared with you when you add this optional service, ensuring you're aware of the criteria involved. If your cancellation reason doesn't meet the criteria for unforeseen circumstances, we suggest proceeding with our standard cancellation process, which involves obtaining a cancellation document or written approval from the hotel, including the name and position of the person approving the refund, along with your check-in date. Should you need any further assistance, please feel free to reach out to us directly or via chat on the Super.com app. We're here to help and find a solution for you.Review fromAlex S
Date: 06/13/2025
1 starAlex S
Date: 06/13/2025
Total scam. Here's what will happen to you. You will see a great deal for a hotel you want to stay at. You will click that offer and see the name of the hotel, a picture of the hotel, its address, the correct dates, and the great rate. Wow, looks perfect! Right? You book the hotel. Then, after you booked your non-refundable stay you will find out your reservation is for A DIFFERENT HOTEL IN A DIFFERENTAL LOCATION. Yes, that's right. Super.com just made you a reservation for a different hotel that was never mentioned. What a joke. Total scam.Super.com
Date: 06/16/2025
Hi ****, thank you for taking the time to share your experience with us. We want to assure you that Super.com is a legitimate platform dedicated to providing great deals and a smooth booking process. We deeply value your trust and are here to address any discrepancies. We understand your concerns about the booking experience you described, and its important to us that we resolve this to your satisfaction. Please reach out to us directly, and one of our amazing agents will be happy to assist you in looking into this matter further. Your satisfaction is our top priority, and we're committed to ensuring a positive experience moving forward. Thank you for allowing us the opportunity to make this right.
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