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Average of 2,185 Customer Reviews
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Review fromErica W
Date: 06/13/2025
1 starErica W
Date: 06/13/2025
Accidentally booked the wrong hotel literally second later tried to call and fix it and im out $250 dollars and my trip is canceled now because I booked the wrong hotel. I am a human a person that scraped to get enough money for me and my husband to get away for a night because he has stage 4 cancer and all we've been doing is doctor and chemo and sick and blah. And now we are going to sit here again because of a simple mistake. All I wanted was to change the hotel no give me a credit no give me a refund no..... super is stealing money by having such ****** policy that a simple mistake they have NO MERCY for that company is ruthless heartless and I WILL NEVER USE THEM AGAIN
Super.com
Date: 06/16/2025
Hi *****, thank you for reaching out and sharing your feedback about our customer service. We understand the importance of having seamless and convenient support, and we're committed to making improvements in this area. I want to assure you that we have escalated your concerns, and one of our internal support team members will be reaching out to you with further feedback. Your experience is important to us, and we appreciate you bringing this to our attention. We're here to help and ensure your experience with us meets your expectations. Thank you for giving us the opportunity to address your concerns. Were dedicated to enhancing our services and making things right for you.Review frommacos J
Date: 06/13/2025
2 starsmacos J
Date: 06/13/2025
Had an issue with customer service. They are not convenientSuper.com
Date: 06/16/2025
Hi ****, thank you for reaching out and sharing your feedback about our customer service. We understand the importance of having seamless and convenient support, and we're committed to making improvements in this area. Your experience is important to us, and we appreciate you bringing this to our attention. If there's anything specific we can assist you with right now, please let us know. We're here to help and ensure your experience with us meets your expectations. We appreciate you giving us the opportunity to address your concerns and were dedicated to enhancing our services and making things right for you.Review fromSergey L
Date: 06/13/2025
1 starSergey L
Date: 06/13/2025
If I could give a ratting of zero I would. I sent my brother a link for Super 8 in ****** ** to book a room for me. He followed the link, booked the room. Only Super 8 site booked a room at super 8 in ****** *********, not *********. When I called Super.com customer service I got the most unprofessional, unfriendly, and in American response. They told me since it was non refundable booking they could not change it at all, even though it was error on their site. And even if it wasn't, who wouldn't help their client, which a was faithfully for 6 months. I have a recorded phone call with the supervisor who pretty.jch told me your money is gone. There is nothing I'm going to do for you. I have the entire phone call recorded. Trust me the first time you have a problem with Super.com you will have a problem with Super.com. worst ever. Stay awaySuper.com
Date: 06/16/2025
Hi ******, thank you for sharing your experience with us. We understand your situation and want to provide clarity regarding the non-refundable and non-amendable policy your booking was under. Your booking type typically prevents changes or refunds after confirmation. However, given the nature of your case, there's a way forward. If you'd like to pursue a cancellation, please obtain a written approval or cancellation document from the hotel. This should include the name and position of the person authorizing the refund, as well as your check-in date. Once you have this documentation, please provide it to us via chat as one of our amazing agents would be able to assist, and they will be more than happy to review it further. Our aim is to support our customers and to find solutions when complications arise. Thank you for your feedback and for allowing us to address your concerns. We're here to assist and ensure you have the best possible experience with us.Review fromPatricia M
Date: 06/13/2025
1 starCOMPLETE SCAM!! DO NOT USE THIS SITE IF YOU VALUE YOUR TIME, MONEY, OR SANITY. The only useful employee is ****, everyone else kept hanging up and telling us incorrect confirmation codes. We wasted 2 hours (from 1-3 am) trying to check in just to be told that we couldnt check in because Super.coms system was no longer on the 12th even though the hotels system still was. I will NEVER be using this site ever again and I will be telling every person I meet to NEVER use super.com because it is a SCAM. DO NOT EXCEPT A BOOKING IF YOU CANT HONOR THE BOOKING! ITS THAT SIMPLE!!! Instead I got: 7 calls from my phone, 6 of which I was hung up on with no explanation of what they were doing or even being told to hold or that they would call back; 5 calls from my moms phone, 3 of which she was also hung up on with no explanation; 3 incorrect confirmation codes; 2 emails that were supposedly sent despite never showing up in my moms email; and 2 hours of perfectly good sleeping time wasted on at least 4 separate completely useless employees that either dont know how to do their job or were hired just to mess with people and waste their time. Thank you ****, for being the one that finally explained to us that our reservation was cancelled instead of sending us on another wild goose ****** Hire more Roses. Fire everyone else. Or better yet, close the entire site. They can lose your reservation whether you book it too early or too late so either way youre screwed. Good luck getting anything done with this scam of a company. DO NOT USE!!!!!!!!!!!!Review fromGeorge B
Date: 06/12/2025
5 starsBest prices Great selection of hotels In ****** Very easy reservationsReview fromDomonique S
Date: 06/12/2025
5 starsWas there to help assist when others weren't there to get me settled in. Is tReview fromkerry s
Date: 06/12/2025
5 starsLove this site - have been using it for years - they always have the best prices!Review fromPeter P
Date: 06/12/2025
1 starPeter P
Date: 06/12/2025
Super.com has a rigid return policy in which even if you pay a refund fee, you must still show documentation of life events that physically prevent you from engaging in travel. These conditions, although communicated in their terms and conditions, are easily missed by a customer and the system comes off predatory.Super.com
Date: 06/13/2025
Hi *****, thank you for sharing your feedback. We understand your concerns, and it appears that you are referring to the enhanced refund option which provides coverage for cancellations due to unforeseen circumstances. This information is shared when you choose to add this optional service, which is why we require documentation to ensure your cancellation aligns with the covered conditions. We're here to assist and provide clarity if you have any questions about this process.Review fromThomas D
Date: 06/11/2025
1 starThomas D
Date: 06/11/2025
Super.com lies and tells you they will refund money and never do they are a scam.Super.com
Date: 06/13/2025
Hi ******, thank you for bringing this to our attention. We genuinely understand how important it is for you to receive updates on your refund. I've escalated your concerns to our internal support team for a thorough review. We'll ensure you receive feedback as soon as possible. Your satisfaction is our top priority, and we're here to assist you every step of the way.Super.com
Date: 06/18/2025
Hi ******, thank you so much for your patience! I'm thrilled to let you know that we've successfully processed your refund. If there's anything else you need or any questions pop up, please feel free to reach out to us directly or via chat. We're here to help and always happy to assist!Review fromLaura S
Date: 06/11/2025
5 starsWebsite seems easy to maneuver,, easy to understand. And easy to book. Havent spoken to customer service yet but will update when I do.
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