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Business Profile

Parking Facilities

AirGarage

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Parking Facilities.

Complaints

Customer Complaints Summary

  • 93 total complaints in the last 3 years.
  • 48 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/02/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I parked in this lot at 7:00 p.m., completely dark, two nights ago. The lot was empty and very poorly lit. I saw the signs that said paid parking lot but none of them said HOW to pay. I looked around and still couldn't find one with instructions. I went back in the daylight yesterday and found a tiny sign in the corner (orange arrow) that no one could have ever seen with how to pay. I was in the restaurant for an hour which would have cost $2.15 and I received a ticket for $88 which is *****% of what it would have cost to park. That's insane and seems like a scam.

  • Initial Complaint

    Date:11/30/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I arrived at a hotel where they used Air garage in their parking lot. I arrived at 8pm and was planning on leaving at 6am. I woke up to see that air garage ended my rental at 1:43 am, then started a new rental with my credit card information including the daily max rental and an added convenience fee since I didnt not have an active rental because they cancelled it. There were no instructions when I initiated the parking session that said rentals would be automatically ended at 11:59. The only instructions I got were to click a link when I left and to tap end rental to end my parking session.Customer service will not budge, the will not give me a refund on the convenience fee. What a scam of a company.

  • Initial Complaint

    Date:11/21/2024

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I been to the ***** CRAB seafood restaurant on multiple occasions and park in this garage every time. Not once have I seen a sign or no one mention payment for parking. Above has a huge PUBLIC PARKING sign no sight of a dollar sign or notice.Absolutely No signs, flyers, or QR CODE for payment when you leave either. I rarely check my mail soI just became aware of the notice. If I were informed about paying for parking I wouldve paid or found alternate parking.

  • Initial Complaint

    Date:11/21/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Despite email contacts, the company continues to text me with request for payment for parking. I have told them 6 times that this was not me using the service and requested the remove/cancel any account associated with me to be closed. Yet, it continues to happen.

  • Initial Complaint

    Date:11/20/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Please read the attached email conversation in reverse order. In between the $88 fee and the $25.49 fee, I was offered a $60 amount over the phone. I was in the lot for 2 hours. If the $25.49 they charged me was for a whole day, there was nothing saying the lot was for the whole day rather than per hour. The city parking a few yards away on the street is $1.50/hour between the hours of 8 AM and 8 PM. I still dont know what AirGarage charges by the hour. They never told me. I gave up because I had already spent many frustrating hours trying to take care of the "ticket". I also talked to the restaurant. They have had a number of patrons complaining about the lot and its practices. So, I know its not just me and my friends having difficulty.When we arrived in the afternoon and there were no cars in the lot, we thought we were just an early group. However, the restaurant never had more than one other patron. The food is good and reasonably priced. I cant help but wonder if the parking situation impacts that. In talking with the restaurant, it has no connection to the parking lot. AirGarage owns the lot. Its an open air space that is about the size of a small business footprint. AirGarage has apparently not been receptive to discussion from the restaurant about the problems with the lot.

  • Initial Complaint

    Date:11/15/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 11/12/24, we dropped off a package to a friend who lived in the building where the garage was. After dropping off the package, we received this text that we were charged for a day's worth of parking plus a fee, for an entire 2 minute trip where we never left the car and waited for the friend to come down and pick up the package. The charge was unauthorized and there was no indication that this charge was happening and sent via text, after the fact with no chance to resolve the issue.

  • Initial Complaint

    Date:11/05/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was given a parking ticket for parking in the customer parking area. From where my car was parked to the restaurant I went to which was cheba hut, there were no posted signs that we had to park. Last time we came we didn't have to park here. When we got back I got ticket for parking there. It says customers of these establishments get 2 hours free. They are trying to charge me 78$ to park here, when we have proof that there was no posted sign saying we had to park. After we got the ticket we went back to ***** hut, where they gave us the code. You have to go inside to even get the code and in that short time they will come and give you a ticket. This needs to be removed immediately or we will seek further actions. Since we were paying customers and there less than 2 hours this needs to be adjusted and removed.

  • Initial Complaint

    Date:10/01/2024

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On September 1, 2024, Air Garage assumed ownership of the garage located at **********************************************************************************, where I have been parking since 2005. I contacted them and they agreed to charge me the same $450.00 plus tax rate (which includes an SUV surcharge) that I have been most recently paying. I paid this invoice and have a receipt. When I log in to the portal, my monthly rate correctly reads $450.00. Today, they charged my credit card $550.00 plus tax. This rate was not posted in the garage until this week and is different from the rate we agreed to on August 31, 2024. I believe they are price-gauging desperate consumers. I want to pay the rate that they agreed upon in the first place when I contacted them via their website. It is impossible to get them on the phone. Furthermore, the security gate is broken and is being left open while they wait for a new gate to be installed. There are no security cameras and no attendants. The garage is left open and unattended 24 hours a day. I am a woman who comes to the garage alone day and night, and I am fearful for my safety.

  • Initial Complaint

    Date:09/24/2024

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    It was my 1st time going to downtown ****** for a court case. I pulled into this public parking lot and did not see any signs about having to pay for parking. I was there from 9:30 to about 11:30. When I got back to my car there was a ticket on my windshield. I was still unable to locate where to pay for parking until I drove to the back of the lot and saw two very hidden poles that I could not see from the front of the lot. The discounted cost for this 2 hour parking was $88.00. I think this is highway robbery and can't believe they are getting away with this.

  • Initial Complaint

    Date:09/16/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 7/13/2024, I reserved parking in Downtown ******* through an app called *********. This is an app that allows you to find parking spots available and prepay for the parking. I paid $25.19 for the parking as evidence by the attached receipt. The Parking was on *****************************On 9/13/24, I received the attached Parking Fee request from **********. Although this is not a government ticket from a municipality, it appears to be valid ticket. The request is for $110.25 for parking and fees.This appears to be a blatant attempt to scare the customer and scam the driver for additional money.The company advertising parking at this location is AirGarage. Metropolis appears to be separate company used to obtain additional funds.

AirGarage is NOT a BBB Accredited Business.

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