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Business Profile

Streaming Service

Paramount+

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Streaming Service.

Important information

  • Customer Complaint:
    BBB's profile for Paramount+ was created in August 2004. A review of complaints was done in November 2024.

    For technical and subscription related issues, BBB recommends users review Paramount+ Subscription Terms and Troubleshooting.

    For additional support, please contact Paramount at Contact Us.

Complaints

This profile includes complaints for Paramount+'s headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Paramount+ has 6 locations, listed below.

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    Customer Complaints Summary

    • 852 total complaints in the last 3 years.
    • 202 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:06/01/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      They have cleared playback history on our entire account! There are certain shows that we have started watching from where we thought we left off, but none our TVs show our history, old or new. We have to check our mobile devices to see what episode we should currently be on! I have contacted them to fix the issue and they refuse to do anything about it, because they insist it's strictly my device(s) that's the issue, even though there is no way that I could have several different devices get the exact same issue at the exact same time, unless it was their server or programming that's the issue. I have already got numerous issues with their apps, most of which anyone who has them has filed a poor reviews over, but they refuse to fix any issues. It is truly sad that we are forced to pay for such pathetically poor service, to a company who does not care to do customer support or technical support.

      Business Response

      Date: 06/05/2025

      Dear ******,

      Thank you for reaching out to us about the issue you encountered. We understand how frustrating this must have been and sincerely apologize for the inconvenience.

      Wed like to make this right and assist with any issues you may still be experiencing. A supervisor will give you a call between 9 AM - 6 PM PT to the phone number you provided here.

      Your experience with Paramount+ is very important to us and we hope to help resolve this issue for you.

      We look forward to assisting you.

      Regards,
      Paramount+ Customer Service

    • Initial Complaint

      Date:05/30/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am unable to cancel my subscription to Paramount Plus. When I attempt to cancel it online their system does recognize the email I use. When I call customer service and follow the ques I am told via automated message to log into my **** account to cancel my subscription. When I log into **** my subscription is not listed and there is a message stating I need to contact the provider directly in order to solve my issue. I am unable to reach anyone via phone at Paramount to discuss this, and I am also not being recognized as having an account when I attempt to login. Therefore, I cannot cancel my subscription. Please help me with this.

      Business Response

      Date: 06/04/2025

      Dear *******,

      Thank you for reaching out to us about the issue you encountered with cancelling your subscription. We understand how frustrating this must have been and sincerely apologize for the inconvenience.

      We are unable to locate your account with the provided information. Wed like to make this right and assist with any issues you may still be experiencing. A supervisor will give you a call between 9 AM - 6 PM CT to the phone number you provided here.

      Your experience with Paramount+ is very important to us and we hope to help resolve this issue for you.

      We look forward to assisting you.

      Regards,
      Paramount+ Customer Service 

    • Initial Complaint

      Date:05/30/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We signed up for a Paramount Plus subscription and decided to cancel it many months later - only to find out it was through a 3rd party - this was actually after 2 days of trying to get Paramount to cancel. I tried cancelling on my android TV per the online instructions - settings/account/cancel - only to find out the "cancel" option was not available. That is not stated on the TV app at all - the only option is to upgrade or downgrade the subscription. When I was able to get through to a Paramount representative (after MANY) attempts through their chat - I was then told by "Amor" that my subscription was through a 3rd party vendor so he couldn't help me. Luckily I was able to finally cancel through the ****** Play representative who stated we signed up through Paramount + SHOWTIME - which honestly we didn't recall. Apparently Paramount won't manage ANY subscription that was acquired through a 3rd party vendor NOR will that information be provided on the app. I was SO FORTUNATE to find a ****** Play representative who was able to navigate me through the cancellation process. My complaint - if you can upgrade or downgrade easily on the TV app - you should also be able to cancel. This is a deceptive practice, and the cancellation is intentionally complex.

      Business Response

      Date: 06/02/2025

      Dear ****,

      Thank you for expressing your concerns about difficulty cancelling your Paramount+ subscription purchased through a third party ******* Play). We want you to know your comments are integral in helping us shape future customer experiences and we greatly appreciate your thoughts on the matter.  Weve also passed your feedback along to our product team for consideration.

      Again, thank you for reaching out to us about this. If there's anything else we can assist you with, please let us know.

      Have a great day!

      Regards,
      Paramount+ ****************

    • Initial Complaint

      Date:05/28/2025

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I accepted free trial of Paramount Plus.Forgot password so could not log in Subscription starts still cant log in. There is no reset password button or cancellation button on app.Customer service number does not work and they do not respond to emails.There is no way to speak with or write to anyone.The account is totally unusable and there is no way to cancel besides filing a complaint with my ********** ripoff and nonexistent customer service.

      Business Response

      Date: 06/02/2025

      Dear *******,

      Thank you for reaching out to us about the issue encountered with accessing your subscription. We understand how frustrating this must have been and sincerely apologize for the inconvenience.

      We are unable to locate your account with the provided information, and since the phone number provided is incomplete we are unable to set up a call back with one of our supervisors at this time. Please call **************** at ***************** days a week from 9 a.m. to 10 p.m. ET, and wed be happy to help you over the phone.

      Your experience with Paramount+ is very important to us and we hope to resolve this issue soon.

      We look forward to assisting you.

      Regards,
      Paramount+ ****************

    • Initial Complaint

      Date:05/28/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I subscribed to Paramount Plus a few months ago on auto payment, my card on file expired, I decided I would take a break for a few months until a show I was waiting for would come out when I went to my account to add my new card payment details I decided to go ahead and upgrade to the yearly *************** showed the amount would be $119.00 plus any fees or taxes. when I clicked submit instead of like most subscriptions or online payments that show you the amount being charged to your card for you to verify, it automatically charged an amount of $128.71 with no details to show what the charges were, then another charge of $8.67 showed up. I did not have any access to the service for the time I did not update card and do not feel they should charge me for that time. I realize this is not a big amount, however, they make the process to reach out to them very difficult and the link to file dispute online says it is invalid.This is more about the principle of how they do business than about the money. But you add up how many customers they do this to, its big $$$Bottom line there is no customer service and no explanation of how they charge and what they add.

      Business Response

      Date: 05/29/2025

      Dear *****,

      Thank you for reaching out to us about the issue you encountered. We understand how frustrating this must have been and we sincerely apologize for the inconvenience. Our records show that you still had an outstanding charge for your 5/02/2025 invoice, as that charge was originally declined and therefore not collected that month. 

      However, we were able to collect on 5/28/2025 when you updated your payment information, which is why you're seeing that charge now. Due to the inconvenience and confusion, a refund in the amount of $8.67 has been applied to your account. Please allow 7 to 10 days for processing, depending on your financial institution.

      Please visit our *********** at ******************************************************* a more personalized experience. Use your existing Paramount+ login credentials to sign in, then click on your name, where you can view your invoices with a breakdown of the charges (including taxes and fees).

      Your experience with Paramount+ is very important to us and we hope this resolves the issue. However, if you still have concerns regarding this matter, please let us know.

      Have a great day!

      Regards,
      Paramount+ ****************

    • Initial Complaint

      Date:05/25/2025

      Type:Sales and Advertising Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Paramount is predatory and utilizing deceptive business practices. I didnt want the expensive subscription anymore, so I downgraded way ahead of time and eventually decided I didnt want the subscription at all. Any other streaming services usually cancel your subscription when theres nonpayment (I didnt pay paramount because I wanted them to cancel it like any other streaming service will if you dont pay). But instead they kept trying to charge me! I usually lock my card so money cant be taken off but they ended up taking it off when my card wasnt locked. I spoke to an agent who said they have a no refund policy, but when I asked to speak to her supervisor, she put me on hold and when she came back said theyd refund me back $14.06 back to my card. My refund email literally had nothing in any field that confirmed the refund it only had my name so it seems like they sent me a faulty ************* process the refund. I am asking for proof of my refund for $14.06 since the email doesnt have any proof. My paramount email is ************************

      Business Response

      Date: 05/29/2025

      Dear ********,

      Thank you for reaching out to us about the issue you encountered with your refund. We understand how frustrating this must have been and sincerely apologize for the inconvenience.

      Wed like to make this right and assist with any billing issues you may still be experiencing. A supervisor will give you a call between 9 AM - 6 PM CT to the phone number you provided here.

      Your experience with Paramount+ is very important to us and we hope to help resolve this issue for you.

      We look forward to assisting you.

      Regards,
      Paramount+ ****************

      Customer Answer

      Date: 05/29/2025

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ******** ******

    • Initial Complaint

      Date:05/22/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I signed up with 1-click free 1-week trial to see a show I missed. It might have been through Amazon Prime, but I am not sure. I saw the show--thank you very much---but forgot to terminate the subscription. It came out on my credit card as a charge...ok, my fault, no problem. There appears to be no way to contact them to end the subscription. They provide no phone number for contact. Their 'chatbot' always fails before it does anything useful, and no person ever comes up to replace the chatbot. I never set up an account with them, so I cannot sign in. They cannot hold me 'hostage' within their system. One click free trail should have a 1 click disenroll also!

      Business Response

      Date: 05/22/2025

      Dear *****,


      Thank you for reaching out to us about the issue encountered with your account. We understand how frustrating this must have been and sincerely apologize for the inconvenience.

      Upon researching your case, we're unable to locate your account. You mentioned that you may have signed up via ************. If that's the case, we're unable to manage your account. For account-related questions (i.e. billing, account changes, cancellation requests etc.), please contact the ****** support team by calling ************** or visiting ******************************* for assistance.

      Regards,
      Paramount+ Customer Service

      Customer Answer

      Date: 05/23/2025

       
      Complaint: 23365434

      I am rejecting this response because:  they still do not acknowledge my existence in their system or the cancellation of their billing.  I am not signed up through ****** or ROKU or anything else I am aware of....but Paramount+ has billed me.  They need to find my email account, remove it from their database and ensure there are no further ******** to my account.  Until they can do that, their responses will remain inadequate.  I will vigorously refute any further charges from them on any credit instrument of mine.  It is their database, not mine.....they need to sort it out.  Thank you for your assistance.  ************************************

      Sincerely,

      ***** *****

      Business Response

      Date: 05/28/2025

      Dear *****,

      Thank you for reaching out to us about the issue you encountered. We understand how frustrating this must have been and sincerely apologize for the inconvenience.

      Wed like to make this right and assist with any billing issues you may still be experiencing. A supervisor will give you a call between 9 AM - 6 PM CT to the phone number you provided here.

      Your experience with Paramount+ is very important to us and we hope to help resolve this issue for you.

      We look forward to assisting you.

      Regards,
      Paramount+ ****************

    • Initial Complaint

      Date:05/20/2025

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I canceled a subscription to Paramount+ on May 14 my credit card was charged by Paramount+ without authorization after the subscription had been canceled. the transaction was not authorized, I want it reversed and I want my money back immediately. They refused to reverse the charge and said that if I want a full refund as stated by a representative that If you want to dispute the full charge, please contact your financial institution, which can properly investigate any potential fraud they were multiple unauthorized attempts and customer service doesn't care I want my money back immediately. 7-10 days is unacceptable especially when the transaction on May 19 was illegal and unauthorized considering I canceled my account this subscription is cancelled and they want to give me a prorated refund I want my entire refund of $14.00 back. I was be taking legal matters if this doesn't get resolved

      Business Response

      Date: 05/22/2025

      Dear ***,

      Thank you for reaching out to us about the issue you encountered with your account. We researched your case and saw that a chargeback in the amount of $14.00 was issued. Since the transaction was reversed by your bank, we are unable to issue you a refund.

      Your experience with Paramount+ is very important to us and we hope this resolves the issue. However, if you still have concerns regarding this matter, please let us know.

      Regards,
      Paramount+ ****************

      Customer Answer

      Date: 05/22/2025

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      *** *****

    • Initial Complaint

      Date:05/15/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have not been able to stream Paramount + for sometime. I have done live chats and 2 phone calls. Also several emails. Still not resolved. They say technical ***** working on it but no fix i have a case # ******** Hope you can help..

      Business Response

      Date: 05/22/2025

      Dear ******,

      Thank you for reaching out to us about the issue you've been experiencing with error messages while streaming on Paramount+. We understand this must be frustrating and sincerely apologize for the inconvenience. Rest assured, our team is actively investigating and we'll be in touch with an update via email as soon as possible.

      Your customer experience is of utmost importance to us and we hope to have a resolution soon. We greatly appreciate your patience!

      Regards,
      Paramount+ ****************

    • Initial Complaint

      Date:05/13/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My husband and I started a free trial for one week of Paramount+ but did not enjoy the service and then cancelled it before the trial was up, so we would not pay for a subscription. This was in January of 2024. Since then, I have been charged once (sometimes even twice) a month for this streaming service which we do not even have access to use. They are all unauthorized charges. Each time I have reached out, I have been told that they do not believe that I cancelled before the free trial ended and they refused to refund the charges because they have a no refund policy. I think this is a terrible response to someone asking for unauthorized charges to stop and be refunded. It seems so simple! I have reached out multiple times over the course of a year and a half and each time, I have been refused and turned away. I am disgusted by this business and the way they treat people. They have no empathy and their customer service team is awful. The charges total to $220.14 which is a hefty amount to be pulled from my account for a service I cannot use, do not have access to, and did not authorize at all. I am upset that instead of listening and trying to find a solution, everytime I reached out, I was told by a customer service agent that my problem did not matter and they have a no refund policy. I usually do not care about the no refund policy at all, but I do care about it when it stops them from helping me with unauthorized charges. I think its a fine policy for people who intentionally subscribed, not someone who has been charged without giving permission and has asked for it to be stopped and refunded and has been told off. I will never recommend Paramount+ to anyone, in fact, because of the way I have been treated by customer service, I will go out of my way to tell people NOT to use this streaming service ever when there are other ones that have much better service and a better selection of movies too. I even have screenshots of every charge and sent those to them.

      Business Response

      Date: 05/20/2025

      Dear *****,

      Thank you for reaching out to us about the issue you encountered. We understand how frustrating this must have been and sincerely apologize for the inconvenience.

      Wed like to make this right and assist with any billing issues you may still be experiencing. A supervisor will give you a call between 9 AM - 6 PM PST to the phone number you provided here.

      Your experience with Paramount+ is very important to us and we hope to help resolve this issue for you.

      We look forward to assisting you.

      Regards,
      Paramount+ ****************

    Paramount+ is NOT a BBB Accredited Business.

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