Complaints

This profile includes complaints for Paramount+'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Paramount+

  San Francisco, CA 94107-2153

• 

  CBS Interactive Inc.

  1401 W Cypress Creek Rd STE 200 Fort Lauderdale, FL 33309

• 

  CNET

  30 Jericho Executive Plaza Jericho, NY 11753

• 

  Showtime Networks, Inc.

  1633 Broadway New York, NY 10019

• 

  CBS Interactive Inc

  1630 Lyyndon Farm Ct. #A Louisville, KY 40223

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/13/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My husband and I started a free trial for one week of Paramount+ but did not enjoy the service and then cancelled it before the trial was up, so we would not pay for a subscription. This was in January of 2024. Since then, I have been charged once (sometimes even twice) a month for this streaming service which we do not even have access to use. They are all unauthorized charges. Each time I have reached out, I have been told that they do not believe that I cancelled before the free trial ended and they refused to refund the charges because they have a no refund policy. I think this is a terrible response to someone asking for unauthorized charges to stop and be refunded. It seems so simple! I have reached out multiple times over the course of a year and a half and each time, I have been refused and turned away. I am disgusted by this business and the way they treat people. They have no empathy and their customer service team is awful. The charges total to $220.14 which is a hefty amount to be pulled from my account for a service I cannot use, do not have access to, and did not authorize at all. I am upset that instead of listening and trying to find a solution, everytime I reached out, I was told by a customer service agent that my problem did not matter and they have a no refund policy. I usually do not care about the no refund policy at all, but I do care about it when it stops them from helping me with unauthorized charges. I think its a fine policy for people who intentionally subscribed, not someone who has been charged without giving permission and has asked for it to be stopped and refunded and has been told off. I will never recommend Paramount+ to anyone, in fact, because of the way I have been treated by customer service, I will go out of my way to tell people NOT to use this streaming service ever when there are other ones that have much better service and a better selection of movies too. I even have screenshots of every charge and sent those to them.

  Business Response

  Date: 05/20/2025

  Dear *****,
  
  Thank you for reaching out to us about the issue you encountered. We understand how frustrating this must have been and sincerely apologize for the inconvenience.
  
  Wed like to make this right and assist with any billing issues you may still be experiencing. A supervisor will give you a call between 9 AM - 6 PM PST to the phone number you provided here.
  
  Your experience with Paramount+ is very important to us and we hope to help resolve this issue for you.
  
  We look forward to assisting you.
  
  Regards,
  Paramount+ ****************

• Initial Complaint

  Date:05/12/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Paramount Plus goes into buffering about every other five minutes. It only happens with them, nit with any other app. I tried to contact them but they have no email or 800 number to call. Their website suggested to do an update and I did, still same problem.We paid around $10 per month for their service and it is broken. They do not assumeresponsibility.

  Business Response

  Date: 05/16/2025

  Dear ******,
  
  Thank you for reaching out to us about the issue you encountered streaming on Paramount+. We understand how frustrating this must have been and sincerely apologize for the inconvenience.
  
  Upon researching your case, our records indicate that you signed up through your Roku device and we are therefore unable to manage your account and do not have access to your billing or payment information.
  
  If you have any further account-related questions (i.e. billing, account changes, refund requests etc.), please contact **** directly for further assistance by visiting ************************.
  
  If you would like to speak with someone over the phone to help troubleshoot your streaming issue, please call **************** at ***************** days a week from 9 a.m. to midnight ET, so we can investigate this further.
  
  Your experience with Paramount+ is very important to us and we hope this resolves the issue.
  
  Regards,
  Paramount+  ****************

• Initial Complaint

  Date:05/03/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ******* plus had a deal to get paramount + and Showtime through them for free for 6 months. I went through everything just like it said and it charged me a total of $51.83. It was supposed to be free and now I can't get a customer *** on the phone to fix the charge. I had already had paramount+ and it said I would need to cancel it and go through the ******** app to get it free. I done all of that and it still charged me.

  Business Response

  Date: 05/07/2025

  Dear *******,
  
  Thank you for reaching out to us about the issue you encountered. We understand how frustrating this must have been and sincerely apologize for the inconvenience.
  
  After researching your case, we can confirm that a member of our ************* team spoke with you on 05/04/2025, and assisted you regarding this matter. Our records also indicate your subscription is now via Walmart+.
  
  Your experience with Paramount+ is very important to us, and we hope this resolves the issue. However, if you still have concerns regarding this matter, please let us know.
  
  Have a great day!
  
  Regards,
  Paramount+ ****************

• Initial Complaint

  Date:04/28/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 4/6/25, my credit card was charged for a Paramount Plus account. I do not have Paramount Plus, and have no active account and have not for over a year. After contacting the company to confirm the fraudulent charge, it was shown to be linked to an email that was not mine. I provided all necessary detail and should have easily been refunded, but all I have is an email confirming my complaint. This should have been a cut and dry refund, as the payment on my card was linked to an email that I confirmed was not mine, I have no access to the services, yet I have not been refunded. They confirmed that there are similar reports, but that should not delay me my money.

  Business Response

  Date: 05/01/2025

  Dear ******,
  
  Thank you for reaching out to us about the issue you encountered with your account. After researching your case, we can confirm that a member of our ************* team spoke with you on 04/07/2025, and assisted you regarding this matter providing a refund in the amount of $8.88 during this interaction.
  
  Your experience with Paramount+ is very important to us and we hope this resolves the issue. However, if you still have concerns regarding this matter, please let us know.
  
  Have a great day!
  
  Regards,
  Paramount+ Customer Service 

  Customer Answer

  Date: 05/02/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** *******

• Initial Complaint

  Date:04/24/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing this complaint against Paramount Plus in regard to their refusal to issue a prorated refund after I downgraded my subscription.On December 27, 2024, I paid $64.99 for a Paramount Plus Showtime subscription through my ******** membership. On March 21, 2025, I downgraded to the Paramount Essential Plan through the guidance of a ******* agent via phone call.This downgrade has been confirmed by multiple ******* representatives and a supervisor, who can see the change reflected in their system. However, Paramount Plus has not issued a prorated refund for the unused portion of the original subscription.

  Business Response

  Date: 04/28/2025

  Dear *********,
  
  Thank you for reaching out to us about the issue encountered with your account. We understand how frustrating this must have been and sincerely apologize for the inconvenience. Our records show you are currently subscribed to the Paramount+ with ******** plan via ********* We don't grant partial refunds for switching your plan. However, you'll still have full access to Paramount+ with SHOWTIME plan benefits until the end of your billing cycle when your switch to the Essential plan will take effect.
  
  Additionally, since you signed up through your ******** account we are therefore unable to manage your account and do not have access to your payment information. For account-related questions (i.e. billing, account changes, refund requests etc.), please contact ******** customer support at ******************** or visit *************************** for further assistance.
  
  Regards,
  Paramount+ ****************

  Customer Answer

  Date: 04/29/2025

   
  Complaint: 23247221
  
  I am rejecting this response because:
  
  1. Core Issue:
  On December 27, 2024, I paid $64.99 for a full-year Paramount+ Showtime subscription through *******. On March 21, 2025, I downgraded to the Paramount Plus Essentials plan, which is free. ******* verbally confirmed that I would be eligible for a prorated refund for the unused portion of my Showtime plan. However, Paramount+ has not processed this refund or updated their system to reflect the downgrade.
  
  2. No Refund Policy vs.Prorated Refund:
  While Paramount+ has stated that they do not grant partial refunds for plan changes, the issue here is not about a full refund. The issue is a prorated refund for the unused portion of the Showtime plan after I downgraded. The reason I still have access to Showtime is because Paramount+ has not updated their system to reflect the downgrade.Paramount+ is effectively forcing me to keep the Showtime plan by not updating their system, but I no longer wish to use this service and should not be charged for it.
  
  3. Failure to Update the System:
  The failure to update the system to reflect my downgrade from March *******, is the real issue. Paramount+ is still showing me as subscribed to the Showtime plan, and their refusal to update their system is causing me to be charged for a service I have explicitly discontinued. This is not about whether Im currently using the service it is about Paramount+ failing to reflect my updated subscription status as verified by ********
  
  4. Lack of Documentation or Coordination:
  Paramount+has failed to provide documentation verifying any coordination with ******* to resolve their internal system error particularly since they are the vendor collecting payment. According to *******, they process the charge but pass the funds directly to Paramount+, making Paramount+ the party responsible for issuing any applicable refunds.
  
  5. Request for Documentation:
  I request that Paramount+ provide written confirmation of any applicable no-refund policy and demonstrate how it applies in this case. I also request documentation of their provider agreement with ******* that explicitly outlines ******** role in issuing refunds and updating Paramount+s system. If such documentation exists, it should be provided.
  
  6. Notice of Intent:
  This response serves as formal documentation of my intent to no longer continue with the Paramount Plus Showtime subscription. I have requested a downgrade to the Paramount Plus Essentials plan, effective March 21, 2025. I expect to be refunded for the unused portion of the Showtime plan from March through December 2025, in accordance with ******** policies. Since Paramount+ is claiming that their system has not been updated and I have already verified the downgrade with *******, it is their responsibility to update their system accordingly.
  
  7. Desired Resolution:
  I am requesting a prorated refund for the unused portion of my Showtime plan (from March 21, 2025, to December 2025). It is your responsibility to update your system accordingly to reflect this downgrade. I am also requesting that Paramount+ provide written documentation of their provider agreement with *******, specifically showing where ******* is responsible for issuing a refund and updating Paramount+s system or any documentation that contradicts what ******* has confirmed verbally. If they are genuinely interested in resolving this, I would be more than happy to supply names, dates, and times of the ******* representatives and supervisors I have contacted.
  
  Thank you for your attention to this matter.
  
  
  Sincerely,
  
  ********* *******

  Business Response

  Date: 05/09/2025

  Dear *********,
  
  Thank you for reaching back out to us about the issue you encountered with your Paramount+ subscription purchased via ********. We understand how frustrating this must have been and sincerely apologize for the inconvenience.
  
  We have coordinated with ******** and you will be receiving a full refund directly from them, since this is where your subscription was purchased. A member of ******** leadership will be contacting you to confirm.
  
  Your experience with Paramount+ is very important to us and we hope this resolves the issue.
  
  Regards,
  Paramount+ Customer Service
  

  Customer Answer

  Date: 05/10/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ********* *******

• Initial Complaint

  Date:04/23/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I tried to sign up for ************* today. I cannot get the system setup on my ********** and I cannot enter the code to sign on. I want a refund since I was charged. If I do not receive a refund, I will charge back this amount by going to my bank tomorrow.

  Business Response

  Date: 04/25/2025

  Dear ******,
  
  Thank you for reaching out to us about the issue you encountered with accessing your Paramount+ subscription on your TV. We understand how frustrating this must have been and we sincerely apologize for the inconvenience. We researched your case and as a result, we issued a refund in the amount of $12.99. Please allow 7 to 10 days for processing to your financial institution. We've also canceled your subscription effective immediately and you'll receive a confirmation email in the next 24 hours.
  
  Your experience with Paramount+ is very important to us and we hope this resolves the issue. However, if you still have concerns regarding this matter, please let us know.
  
  Have a great day!
  
  Regards,
  Paramount+ ****************

• Initial Complaint

  Date:04/21/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I reported fraudulent charges for a subscription to their service. I have had a number of fraudulent subscription charges to other services with this card and have been spending time contacting them all. Every other one was very quick to remedy the situation. Paramount+ has been a fiasco. I was on their chat with a representative named ****** from 2:11pm-3:01pm on 4/21/25. That was a very long time. He didn't seem to understand some of the basic pieces of information I gave him and became snippy towards the end. He also told me that it is not in their policy to refund anything but "he would make an exception". He says they will cancel the subscription and refund me a prorated amount of ***** instead of the ***** for 2 months of fraudulent charges.He kept asking if I wanted him to proceed. Well of course I wanted that but also wanted the full amount. He would not budge so the conversation ended. I saved the transcript and happy to provide.

  Business Response

  Date: 04/25/2025

  Dear *******,
  
  Thank you for reaching out to us about the issue you encountered. We understand how frustrating this must have been and sincerely apologize for the inconvenience.
  
  Wed like to make this right and assist with any issues you may still be experiencing. A supervisor will give you a call between 9 AM - 6 PM ET to the phone number you provided here.
  
  Your experience with Paramount+ is very important to us and we hope to help resolve this issue for you.
  
  We look forward to assisting you.
  
  Regards,
  Paramount+ ****************

• Initial Complaint

  Date:04/19/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have had a subscription to paramount+ for more than a year now and over the past 6 months the service no longer works on my devices. I've contacted Paramount+ and they informed me that they know of the problem. I've asked for compensation for my months of subscription that I have not been able to watch the shows I purchased the subscription for. The representative that I spoke with informed me that since I went through ****** to set up my subscription they aren't required to reimburse me, I would have to talk to ******. I asked why I would talk to ****** for their lack of ability to provide their services. He said ****** won't be able to help, it just lowers their call volume at Paramount+. I would like this issue to be looked in to. There are many people online in my same boat. A simple web search will show it.

  Business Response

  Date: 04/25/2025

  Dear ******,
  
  Thank you for reaching out to us about the issue you encountered with streaming on Paramount+. We understand how frustrating this must have been and sincerely apologize for the inconvenience.
  
  Wed like to make this right and assist with any technical issues you may still be experiencing. A supervisor will give you a call between 9 AM - 6 PM CT to the phone number you provided here.
  
  Your experience with Paramount+ is very important to us and we hope to help resolve this issue for you.
  
  We look forward to assisting you.
  
  Regards,
  Paramount+ ****************

• Initial Complaint

  Date:04/18/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I recently discovered that I was being double billed for Paramount Plus. I wasn't aware of this until I called on March ******* to cancel my service. **** referred me to Paramount , and Paramount referred to me Roku. There are charges showing up on my bank statement for January 27, and February 28, 2025. The charges are from ROKU for ***************, which lead me to call Paramount. I have canceled one and because I don't have the same debit card Paramount Plus isn't able to bill. Had it not been for that I would still be getting billed from Paramount Plus. How is this even legal? Each company blaming the other and each company billing. I can see by others online that this is common practice . How is this even legal?

  Business Response

  Date: 04/23/2025

  Dear *****,
  
  Thank you for reaching out to us about the issue you encountered with concurrent subscriptions. We understand how frustrating this must have been and we sincerely apologize for the inconvenience. We researched your case and as a result, we issued a refund in the amount of $17.18 for your subscription associated with m**m**k95@d***.com, which was purchased directly through Paramount+. Please allow 7 to 10 days for processing to your financial institution. We have also stopped collection attempts on your account for your 4/2/2025 invoice and you will not be charged.
  
  As for your subscription purchased directly through your Roku, we are therefore unable to manage this account and do not have access to the Roku billing system. If you have any further account-related questions (i.e. billing, refund requests, cancellation requests etc.), please contact **** directly for further assistance by visiting ************************.
  
  Your experience with Paramount+ is very important to us and we hope this resolves the issue. However, if you still have concerns regarding this matter, please let us know.
  
  Have a great day!
  
  Regards,
  Paramount+ ****************

• Initial Complaint

  Date:04/17/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Too many Comercials. More advertisements than content. Considering canceling

  Business Response

  Date: 04/22/2025

  Dear *******,
  
  Thank you for reaching out to us about the issue you encountered with seeing commercials and advertisements on a Paramount+ subscription. We understand how frustrating this must be and apologize for the inconvenience.
  
  Commercial length varies for on-demand content, but with an Essential plan, you'll see 25% fewer ads than with broadcast TV. You can also upgrade to the Paramount+ with SHOWTIME plan with no ads (except live TV) for just $12.99/month. Paramount+ with SHOWTIME subscribers enjoy the majority of on-demand content free from promotions; however, select shows will include brief promotional interruptions or a quick trailer to keep you updated on our programming. For more info, visit: *******************************.
  
  We want you to know your comments are integral in helping us shape future customer experiences and we greatly appreciate your thoughts on the matter.  Additionally, your feedback has been passed along to our product team for consideration.
  
  Regards,
  Paramount+ ****************