Business Profile

Streaming Service

Paramount+

Headquarters

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Important information

Customer Complaint:
BBB's profile for Paramount+ was created in August 2004. A review of complaints was done in November 2024.

For technical and subscription related issues, BBB recommends users review Paramount+ Subscription Terms and Troubleshooting.

For additional support, please contact Paramount at Contact Us.

Complaints

This profile includes complaints for Paramount+'s headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

851 total complaints in the last 3 years.
203 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:02/26/2023
Type:Order Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I got paramount+ about 2 weeks ago and the connection is terrible. We have great connection with everything else on our internet except this app. Also the app lags a lot, It will exit me out of a show and forget the progress I have or close the app all together.
Business Response
Date: 02/28/2023
Dear ********,

Thank you for reaching out to us about the issue you encountered. We understand how frustrating this must have been, and we sincerely apologize for the inconvenience.

Please call **************** at ***************** days a week from 9 a.m. to midnight ET, so we can investigate this further! You can also email us at ***********************************.

Your experience with Paramount+ is very important to us, and we hope we can resolve the issue. If you still have concerns regarding this matter, please dont hesitate to let us know.

We look forward to assisting you.

Regards,
Paramount+ ****************
Initial Complaint
Date:02/26/2023
Type:Customer Service Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
This streaming service Paramount + does not work properly and I have been trying for weeks to get some help. Their customer service is non existent. Take a look at the Paramount + ************* page, and the comments are nothing but their clients trying to actually get some help. I am paying for this service and I expect some help when it is needed!
Business Response
Date: 03/01/2023
Dear ******,

Thank you for reaching out to us about the issue you encountered. We understand how frustrating this must have been, and we sincerely apologize for the inconvenience.

Wed like to make this right, and assist with any issues you may still be experiencing. We will have a supervisor give you a call between 9 AM - 6 PM ET to the phone number you provided here.

Your experience with Paramount+ is very important to us, and we hope to help resolve this issue for you.

We look forward to assisting you.

Regards,
Paramount+ ****************
Initial Complaint
Date:02/24/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I signed up for a year on paramount plus after seeing it was available in ****** thinking it would work like ******** ******* sees your location and adjusts programming based on your location. I was in ******* for only a couple of months before my **** for ****** came through. When arriving in ****** I was then told that I would have to pay for a different account and I could not get a refund on my service but was told to account share with someone in ******* by their representative and try to recover costs that way...I would like a refund for the service I have no access.
Business Response
Date: 02/27/2023
Dear ******,

Thank you for reaching out to us about the issue encountered with your subscription. We understand how frustrating this must have been, and we sincerely apologize for the inconvenience. A credit in the amount of $41.79 has been applied to your account. Please allow 7 to 10 days for processing to your financial institution. We've also canceled your subscription effective immediately, and you'll receive a confirmation email in the next 24 hours.
Your experience with Paramount+ is very important to us, and we hope this resolves the issue. However, if you still have concerns regarding this matter, please dont hesitate to let us know.

We look forward to assisting you.

Regards,
Paramount+ Customer Service
Customer Answer
Date: 02/27/2023

Complaint: 19492053

I am rejecting this response because: the card they have on file is on a closed account. I would like for them to reach out to me via email communication to discuss how they can get the refund to me. Otherwise I accept this solution as long as they can change the account they are issuing the refund to or issue a paper check and mail it to my address.

Sincerely,

***************************
Business Response
Date: 03/01/2023
Dear ******,

Thank you for reaching out to us about the issue you encountered. We understand how frustrating this must have been, and we sincerely apologize for the inconvenience.

Wed like to make this right, and assist with any issues you may still be experiencing. We will have a supervisor give you a call between 9 AM - 6 PM ET to the phone number you provided here.

Your experience with Paramount+ is very important to us, and we hope to help resolve this issue for you.

We look forward to assisting you.

Regards,
Paramount+ ****************
Initial Complaint
Date:02/22/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Last January (2022) I subscribed to Paramount + ****** for the 1 year subscription of $59.99. This year, I heard talk of prices going up, so I had no intention of renewing my subscription for more money. Then, on January 12, 2023 I received an email from them, stating my subscription was up for renewal on February 12th at the price of $59.99. I thought " oh cool, must be because I'm already a subscriber or something" , so I allowed my subscription to renew. Then on February 13th I got an email receipt from them that I was charged $99.99. Of course I email them and we go back and forth a few times with me getting a standard response along the lines of "we have expanded our catalogue and prices increased as of Dec 1, 2022". Ok....well why did I get an email on January 12th stating my renewal would be $59.99???They now have just stopped responding to my emails. I feel they have falsely advertised their renewal price and I should be reimbursed the difference. I must also say, there is tax applied to these prices.To falsely advertise, 1 month after their supposed rate increase, and then just stop communicating with me altogether is absolutely horrible business relations in my opinion.
Business Response
Date: 02/23/2023
Dear ****,

Thank you for reaching out to us about the issue you encountered. We understand how frustrating this must have been and sincerely apologize for the inconvenience.

We can confirm a member of our ************* team replied to your email on 2/15/2023 and is looking forward to your reply to assist you further.

Your experience with Paramount+ is very important to us and we hope your issue gets resolved soon. If you still have concerns regarding this matter, please let us know.

Regards,

Paramount+ ****************
Customer Answer
Date: 02/25/2023
Complaint: 19451453

I am rejecting this response because: I don't see a resolution. What I can see us that they areacknowledging they responded to my email, but has not addressed the issue.

Sincerely,

***********************
Business Response
Date: 03/01/2023
Dear ****,

Thank you for reaching out to us about the issue you encountered. We understand how frustrating this must have been and sincerely apologize for the inconvenience.

Our records show that this issue has since been resolved by our *************************** team.

Your experience with Paramount+ is very important to us. If you still have concerns regarding this matter, please contact our *************************** team at spr.ly/HelpInternational.

Regards,
Paramount+ ****************
Initial Complaint
Date:02/22/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I attempted to cancel my Paramount+ subscription and was given a "free" month instead. Except Paramount+ still charged my account. After 2 hours of trying to contact customer support, I finally managed to get ahold of somebody. After a short chat, they sent an email and told me to forward/attach all the info they needed and they would process my refund. I did so. The response I received was from a different customer support member with a general automated response that had nothing to do with my claim. My "claim" was just restarted with a different customer service member. I've gone through this process with ******, *******, and *****, and there still is no solution. This whole customer service operation is fake. They waste your time with slow responses, make you provide the same information, say that they are processing your claim, then suddenly pass you off to a different representative to restart the claim. It's an endless loop not intended to find solutions. My bank was able to process the dispute in a fraction of the time I wasted with their customer service. This fake customer service along with the fake "free" month is very shady practice. I would even argue it should be illegal. This multi-billion dollar corporation will steal money from you, then send you on an endless wild goose chase trying to get it back. It's a scam. It's unethical. I'm never, ever giving Paramount+ access to my banking information, ever again.
Business Response
Date: 02/24/2023
Dear *******,

Thank you for reaching out to us about the issue you encountered. We understand how frustrating this must have been, and we sincerely apologize for the inconvenience. We researched your case, and saw that a refund in the amount of $10.69 was issued on 02/22/23 and a confirmation email was sent. Please allow 7 to 10 days for processing to your financial institution.

We also thank you for expressing your concerns. Your comments are integral in helping us shape future customer experiences, and we greatly appreciate your thoughts on the matter. Weve also passed your feedback along to our product team for consideration.

Again, thank you for reaching out to us about this. Your experience with Paramount+ is very important to us, and we hope this resolves the issue. However, if you still have concerns regarding this matter, please dont hesitate to let us know.

Regards,
Paramount+ ****************
Initial Complaint
Date:02/21/2023
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Around August/Sep I signed up for Paramount Plus free trail, in hopes that I would find something to watch while at home. Not a few days later I see another account listed under a name that I dont know at all. So around 3 AM that night I decided to cancel my subscription to their services. But they added a few more months as a free gift worth 49.99$ in hopes that Id continued to stream with them. So I gave up that night. I decided to watch a movie that early morning since there wasnt anything I could do about. They would even allow me to. They stated I streaming from a VPN. Not only a few months later just checking on my account I see multiple names listed on the Home Screen. I dont want any type of money since I didnt spend anything. I just want my account completely canceled.
Business Response
Date: 02/24/2023
Dear *******,

Thank you for reaching out to us about the issue encountered with your account. We understand how frustrating this must have been, and we sincerely apologize for the inconvenience.

We researched your case, and our records show that you signed up through an iOS or Apple device. We're sorry, but we are unable to manage your account if you signed up for Paramount+ through your device.

To ensure you cancel your Paramount+ subscription, just follow the instructions relevant to your device listed here:: spr.ly/HowToCancel

If you have any ***************-related questions (i.e. billing, account changes, cancellation requests etc.), please contact iTunes directly for further assistance using the information below:

- iTunes: Visit ************************** to contact iTunes Support.

Once your subscription has expired, please call **************** at ***************** days a week from 9 a.m. to midnight ET, so we can investigate this further! You can also email us at *********************************** for assistance with deleting your account.

Your experience with Paramount+ is very important to us, and we hope this resolves the issue.

Regards,
Paramount+ ****************
Customer Answer
Date: 02/24/2023
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***************************
Initial Complaint
Date:02/20/2023
Type:Customer Service Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
customer support is non-existent. I tried their chat option which defaults to a robot that CANNOT answer any questions. I asked it for a person to chat with and it says none are available. None are EVER available. I bet there aren't any and it is just lying. So I tried the website e-mail form. I filled it all out and the submit button doesn't work. no indication of what is wrong, if anything. I did this TWICE, on two separate days. So, then I stumbled across the phone number. (It's Not easily found). Wait time is an HOUR. They can hire more people if that is the best they can do. This is ridiculous. I finally got a guy named ***** this time who was condescending and rude, refused to help me with any problem, then put me on hold and ignored me till I hung up.Is it REALLY too much to ask for help with issues in a customer support situation and get prompt, easy, informed help. we ARE paying for this service, so WHERE is the SERVICE?I didn't know who else to turn to.
Business Response
Date: 02/24/2023
Dear ****,

Thank you for reaching out to us about the issue you encountered. We understand how frustrating this must have been, and we sincerely apologize for the inconvenience.

Wed like to make this right, and assist with any issues you may still be experiencing. We will have a supervisor give you a call between 9 AM - 6 PM ET to the phone number you provided here.

Your experience with Paramount+ is very important to us, and we hope to help resolve this issue for you.

We look forward to assisting you.

Regards,
Paramount+ ****************
Initial Complaint
Date:02/20/2023
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Hello, So I clicked on a free trial for paramount+ about a month ago and I forgot to cancel it. Once I remembered to cancel it today at 2/20/23 I accidentally clicked the Switch plan button as I could not find the cancel subscription button. I ended up paying $11.43. I emailed the company and they still refuse to give me a refund of my money. I have heard about people getting their money back on account of something similar happening so I dont understand why they cant just give refunds when asked instead of having to be persuaded.
Business Response
Date: 02/23/2023
Dear ****,

Thank you for reaching out to us about the issue you encountered. We understand how frustrating this must have been, and we sincerely apologize for the inconvenience. We researched your case, and as a result, we issued a refund in the amount of $11.43. Please allow 7 to 10 days for processing to your financial institution.

Your experience with Paramount+ is very important to us, and we hope this resolves the issue. However, if you still have concerns regarding this matter, please dont hesitate to let us know.

We look forward to assisting you.

Regards,
Paramount+ ****************
Customer Answer
Date: 02/23/2023
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. For some reason it says that I only am getting a refund issued for about $2, though?

Sincerely,

*******************
Initial Complaint
Date:02/18/2023
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
In November 2022, we purchsed a yearly subscription for Paramount+. On Wednesday, February 15, 2023, our subscription stopped working. We had purchased the subscription from Apple, so we contacted them. They couldn't do ANYTHING to resolve the problem. We were on the phone with Paramount+, waiting for over an hour each time we called, 4 times since Wednesday, Feb 15th, but our problem is still unresolved. We paid $49.99 for an annual subscription, but have nothing in return. We'd like $37.50 refunded plus interest. Thank you.
Business Response
Date: 02/23/2023
Dear *******,

Thank you for reaching out to us about the issue encountered with your account. We understand how frustrating this must have been, and we sincerely apologize for the inconvenience.

We researched your case, and our records show that you signed up through an iOS or Apple device. We're sorry, but we are unable to manage your account if you signed up for Paramount+ through your device.

If you have any ***************-related questions (i.e. billing, account changes, cancellation requests etc.), please contact iTunes directly for further assistance using the information below:

- iTunes: Visit ********************************** contact iTunes *********************** Visit ************************************************************** click on the appropriate topic for support.

Your experience with Paramount+ is very important to us, and we hope this resolves the issue.

Regards,
Initial Complaint
Date:02/18/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
2/3/23 cancelled trial with this company as it never worked, when I went to cancel I was offered 100% off for one month I accepted as for free I figured I would give it another shot. To my surprise I was charged **** despite it supposed to be free. Upon seeing this charge I submitted a dispute to PayPal with my documentation, showing 100% off for one month. Within a matter of days after submitting this, I was no longer able to access my Paramount plus account (noticed on 2/14 I no longer had access so charged for 30 days or 1 month and they shut it down after 11 days). The company refuses to refund me and yet they didnt even give me the full 30 days yet charged me for a full month for something that was supposed to be free in the first place. So not only, did I get deceived about the free trial? I dont even get what I paid for for the month? Something doesnt seem quite right this company appears to have major issues. Tried to contact them multiple times with no prevail.
Business Response
Date: 03/01/2023
Dear ********,

Thank you for reaching out to us about the issue you encountered. We understand how frustrating this must have been and sincerely apologize for the inconvenience.

We researched your case and saw that your subscription was upgraded from an Essential monthly plan to a Premium monthly plan on 02/02/2023, the coupon for 1 month free was applied to your account on 02/02/2023 after your subscription was upgraded to a Premium plan. This upgrade caused the charge on your account. Our records also show a chargeback in the amount of $9.84 was issued. Since the transaction was reversed by your bank, we are unable to issue a refund.

Your experience with Paramount+ is very important to us and we hope this resolves the issue. However, if you still have concerns regarding this matter, please dont hesitate to let us know.

Regards,
Paramount+ ****************
Customer Answer
Date: 03/01/2023

Complaint: 19427763

I am rejecting this response because: the bank denied the charge back per info you submitted and again being charged for something and having access is fine but you removed my access should this refund not be granted I will have to take further action and file a complaint with the attorney general. As the services you charged me for were not received I did not get the 30 days I was charged for and my refund request via PayPal was denied. See supporting documentation as such again I paid for something and your company removed access prior to the 30 days that you charged me for. And again you did not refund.

Sincerely,

*********************************
Business Response
Date: 03/02/2023
Dear ********,

Thank you for reaching out to us about the issue you encountered. We understand how frustrating this must have been, and we sincerely apologize for the inconvenience.

Wed like to make this right, and assist with any issues you may still be experiencing. We will have a supervisor give you a call between 9 AM - 6 PM ET to the phone number you provided here.

Your experience with Paramount+ is very important to us, and we hope to help resolve this issue for you.

We look forward to assisting you.

Regards,
Paramount+ ****************

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Paramount+ is NOT a BBB Accredited Business.