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Business Profile

Streaming Service

Paramount+

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Streaming Service.

Important information

  • Customer Complaint:
    BBB's profile for Paramount+ was created in August 2004. A review of complaints was done in November 2024.

    For technical and subscription related issues, BBB recommends users review Paramount+ Subscription Terms and Troubleshooting.

    For additional support, please contact Paramount at Contact Us.

Complaints

This profile includes complaints for Paramount+'s headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Paramount+ has 6 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 851 total complaints in the last 3 years.
    • 201 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:03/05/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Tried to cancel subscription 03/04 but was met with system issues. Was able to cancel 03/05 but was still charged full amount for the month and was told there was a strict no refund policy. Was extremely unhappy with the service and now the customer service is just as bad.

      Business Response

      Date: 03/07/2023

      *****************,

      Thank you for reaching out to us about the issue encountered with your account. We understand how frustrating this must have been, and we sincerely apologize for the inconvenience.

      We researched your case, and our records show that you signed up through an iOS or Apple device. We're sorry, but we are unable to manage your account if you signed up for Paramount+ through your device.

      To ensure you cancel your Paramount+ subscription, just follow the instructions relevant to your device listed here:: spr.ly/HowToCancel

      If you have any ***************-related questions (i.e. billing, account changes, cancellation requests etc.), please contact iTunes directly for further assistance using the information below:

      - iTunes: Visit ********************************** contact iTunes Support.

      Your experience with Paramount+ is very important to us, and we hope this resolves the issue.

      Regards,
      Paramount+ ****************

    • Initial Complaint

      Date:03/03/2023

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I subscribed to the streaming service to watch the series ******. However, when I try to watch ****** it shows Star Trek, Strange New Worlds. There is no one to contact to correct their programming error and they insist that I can only cancel my subscription from the original devicewhatever that is. I want them to either stream ****** or cancel my subscription.

      Business Response

      Date: 03/07/2023

      Dear ******,

      Thank you for reaching out to us about the issue you encountered. We understand how frustrating this must have been, and we sincerely apologize for the inconvenience.

      Please call **************** at ***************** days a week from 9 a.m. to midnight ET, so we can investigate this further! You can also email us at ***********************************.

      Your experience with Paramount+ is very important to us, and we hope we can resolve the issue. If you still have concerns regarding this matter, please dont hesitate to let us know.

      We look forward to assisting you.

      Regards,
      Paramount+ ****************

    • Initial Complaint

      Date:03/01/2023

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We have been without Paramount service for days, rebooting, reinstalling without avail--After waiting (told 45 minutes when called in) 1 hour+- *** #CA707887 and I had a 47 minute phone call- He could not resolve the issue however hummed along while interestingly enough once provided, " well we have an issue with ******** No other companies as ******** Apple, or Prime, have ever had these issues- Not only not communicated to their very large network about so said issue, the company put the clients though excorticating hold time---- the company each 20 or so minutes would give one month free, ended with 3 months after 7 "brief" holds of 2-3 minutes, many asks and told a manager could not be located but authorized a month free via online messaging. While this may seem minor, this multi-billion dollar company is taking funds from patrons and not performing and then coupling it with a waiting game via the phone, email, and forget the chat via online (automated nonsense) ---after 1 hour 47 minutes I am told a manager will be available to talk; I am to wait on hold- 22 minutes later we are still on hold and then disconnected by Paramount. The company is playing games with hold times, not communicating issues and then after you wait 2 hours and 9 minutes - hang up. Its not right. You can talk nice but it doesnt mean your business practices are nice--in the end before *** passed along, he said I dont always agree with the process (not those words, paraphasing)

      Business Response

      Date: 03/06/2023

      Dear *****,

      Thank you for reaching out to us about the issue you encountered while streaming. We understand how frustrating this must have been, and we sincerely apologize for the inconvenience.

      Wed like to make this right, and assist with any streaming issues you may still be experiencing. We will have a supervisor give you a call between 9 AM - 6 PM ET to the phone number you provided here.

      Your experience with Paramount+ is very important to us, and we hope to help resolve this issue for you.

      We look forward to assisting you.

      Regards,
      Paramount+ ****************

    • Initial Complaint

      Date:03/01/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Had filed a complaint with BBB earlier because the company promised a firestick with an annual subscription. They charged me the annual and never got me the firestick. After my complaint i was called by the company but provided with an invalid redemption code. I called to let them know the issue is still not resolved. But no one has gotten back to me with a solution.

      Business Response

      Date: 03/07/2023

      Dear ********,

      Thank you for reaching out to us about the issue you encountered with your coupon. We understand how frustrating this must have been, and we sincerely apologize for the inconvenience.

      Wed like to make this right, and assist with any coupon issues you may still be experiencing. We will have a supervisor give you a call between 9 AM - 6 PM ET to the phone number you provided here.

      Your experience with Paramount+ is very important to us, and we hope to help resolve this issue for you.

      We look forward to assisting you.

      Regards,
      Paramount+ ****************

      Customer Answer

      Date: 03/12/2023

       
      Complaint: 19523616

      I am rejecting this response because:

       

      I have been contacted but again have been provided with an expired promotion code. 

      So the issue is still very much the same and the company just proves itself to be more incompetent each day.

      This is the most idiotic ordeal and all that over a firestick thats less than $30.

      Worst customer service ever! 

       

      sincerely, 


      ***************************

      Business Response

      Date: 03/14/2023

      Dear ********,

      We are investigating the issue you reported, and we ask for your patience while we work on a resolution. Your customer experience is of utmost important to us, and we are working to resolve this for you as soon as possible.

      Well contact you just as soon as we have an update. Thank you kindly for your patience!

      Regards,
      Paramount+ ****************

      Customer Answer

      Date: 03/15/2023

       
      Complaint: 19523616

      I am rejecting this response because: i have gotten this response multiple times already, they have promised to call, email, contact me but it has been months...this is their tactic. They are stalling until people give up! 

      Frankly, whoever is apparently "investigating" this matter is doing a  crappy job. They don't care about customer experience at all otherwise this would have been resolved months ago already. 

      It's not that hard, and it doesn't have to be.

      Sincerely,

      ***************************

      Business Response

      Date: 03/27/2023

      Dear ********

      We understand how frustrating this must be, and sincerely apologize for the inconvenience. We are still investigating the issue you reported, and are continuing to work on a resolution. We will have a supervisor give you a call as soon as we have an update.

      Thank you kindly for your patience.

      Regards,
      Paramount+ ****************

      Customer Answer

      Date: 03/27/2023

       
      Complaint: 19523616

      I am rejecting this response because:

       

      The response is the same I've been giving for months now. 

      Nothing ever happens. The business is not trying to resolve anything. They are just stalling and hoping people just get fed up with this ridiculousness. 

      How long can i take to provide a promotional code??

      Just send a check ....

      Sincerely,

      ***************************

    • Initial Complaint

      Date:03/01/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I had a 12 month promotional code. On the first day of using the account I noticed the plan had commercials. I went into my account and made a plan change without knowing it would impact my promotion. When I realized my mistake I immediately changed it back to the other plan. I lost my 12 month promotion and was immediately billed $4.99. The next day I reached out to the company to see if I could have my original promo honored despite my mistake. The informed me they could not honor it b/c I made a change even thought they could see the innocence of the mistake and how quickly I tried to correct it. I corrected it within minutes. Since then I have been charged $4.99. I asked to simply be refunded the $4.99 and have my subscription immediately canceled. They refused.

      Business Response

      Date: 03/06/2023

      Dear ******,

      Thank you for reaching out to us about the issue you encountered with your account. We understand how frustrating this must have been, and we sincerely apologize for the inconvenience. We researched your case, and we located an active subscription under a different email address n*h6*6@comc*st.net based on the information you provided here. As a result, we issued a refund in the amount of $4.99. Please allow 7 to 10 days for processing to your financial institution.

      Your experience with Paramount+ is very important to us, and we hope this resolves the issue. However, if you still have concerns regarding this matter, please dont hesitate to let us know.

      We look forward to assisting you.

      Regards,

    • Initial Complaint

      Date:03/01/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      we had a Paramount+ trial through ********* the trial ended and we started to get charged - we started a new contract with ******** (added new lines and renewed existing lines), they told us that the free trial will apply. it doesn't - we never received a reminder that charges would apply. A better company would send reminders that the trial is over and that charge would be implemented.- we never used the service, don't need it - I have called to get credit in December but could not, I asked in ******* for the charges to stop - I received a charge for ******* nonetheless I am looking to get reimbursed ($4.99) at lease the last month when I called thanks

      Business Response

      Date: 03/06/2023

      Dear *****,

      Thank you for reaching out to us about the issue you encountered. We understand how frustrating this must have been, and we sincerely apologize for the inconvenience. We researched your case, and as a result, we issued a refund in the amount of $4.99. Please allow 7 to 10 days for processing to your financial institution.

      Your experience with Paramount+ is very important to us, and we hope this resolves the issue. However, if you still have concerns regarding this matter, please dont hesitate to let us know.

      We look forward to assisting you.

      Regards,
      Paramount+ ****************

    • Initial Complaint

      Date:03/01/2023

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My paramount account got hacked. Their security system is terrible. They were able to change the email on my account without needing to verify it through either a text or email. Just a notification was sent over after the fact. I've been trying to reach customer service since Sunday seems like many accounts were hacked based on the comments they are getting on social media. No pubic comment has been said by them and they're are just telling customers to message privately so no idea if they are even trying to fix this issue. Their customer service page was down for hours on Sunday and after it came back up it just says for any issues they couldn't help through the customer service page to reach out through social media. Paramount gets hacked too far often and has too much money to not have extra steps to ensure an email doesn't get changed on the whim

      Business Response

      Date: 03/02/2023

      Dear Crystal,

      Thank you for reaching out to us about the issue you encountered with your account. We understand how frustrating this must have been, and we sincerely apologize for the inconvenience.

      Please call **************** at ***************** days a week from 9 a.m. to midnight ET, so we can investigate this further! You can also email us at ***********************************.

      Your experience with Paramount+ is very important to us, and we hope we can resolve the issue. If you still have concerns regarding this matter, please dont hesitate to let us know.

      We look forward to assisting you.

      Regards,
      Paramount+ ****************

      Customer Answer

      Date: 03/03/2023

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. i understand this is as good as it's going to get with this company. The lack of customer support is terrible but i already got my refund from my bank. Was hoping to resolve this since I do love the shows available on Paramount plus
      Sincerely,

      ***********************

    • Initial Complaint

      Date:02/28/2023

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I signed up for Paramount plus for a free week and some monthly payment amount. The words included cancel any time. I was shocked when I was billed for a full year but assumed Id get a refund if I cancelled. So tonight I cancelled only to see the words no refunds. I cant believe it. Who doesnt give refunds? Isnt this 2023? I have to keep the subscription for the full year. I never agreed to a full year subscription. All other services Ive subscribed to can be cancelled and are billed monthly. Hard to believe that a big company like this would do business this way.

      Business Response

      Date: 03/02/2023

      Dear ******,

      Thank you for reaching out to us about the issue encountered with cancellation. We understand how frustrating this must have been, and we sincerely apologize for the inconvenience. We are unable to refund the full $134.68 because the billing started 02/16, but the cancellation wasn't until 02/28. However, a prorated credit in the amount of $129.57 has been applied to your account. Please allow 7 to 10 days for processing to your financial institution. We've also canceled your subscription effective immediately.

      Your experience with Paramount+ is very important to us, and we hope this resolves the issue. However, if you still have concerns regarding this matter, please dont hesitate to let us know.

      We look forward to assisting you.

      Regards,
      Paramount+ ****************

      Customer Answer

      Date: 03/02/2023

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ***************************

    • Initial Complaint

      Date:02/27/2023

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Someone had opened what looks like a free account under my email address. I am unable to change it to my info, cancel the account or open my free 12 month ******** Paramount+ subscription. I have tried to contact Paramount plus in multiple ways and through social media with no response from them.

      Business Response

      Date: 02/28/2023

      Dear *****,

      Thank you for reaching out to us about the issue you encountered. We understand how frustrating this must have been, and we sincerely apologize for the inconvenience.

      Wed like to make this right, and assist with any issues you may still be experiencing. We will have a supervisor give you a call between 9 AM - 6 PM ET to the phone number you provided here.

      Your experience with Paramount+ is very important to us, and we hope to help resolve this issue for you.

      We look forward to assisting you.

      Regards,
      Paramount+ ****************

    • Initial Complaint

      Date:02/27/2023

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      It tells me most of what I try to watch I have to go to my account. I have called them several times an said I have full access an don't know the problem. It happens on all my devices I can not watch everything if it works I have to pick an choose what I can watch.

      Business Response

      Date: 02/28/2023

      Dear *****,

      Thank you for reaching out to us about the issue you encountered. We understand how frustrating this must have been, and we sincerely apologize for the inconvenience.

      Wed like to make this right, and assist with any issues you may still be experiencing. We will have a supervisor give you a call between 9 AM - 6 PM ET to the phone number you provided here.

      Your experience with Paramount+ is very important to us, and we hope to help resolve this issue for you.

      We look forward to assisting you.

      Regards,
      Paramount+ ****************

    Paramount+ is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

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