Business Profile

Streaming Service

Paramount+

Headquarters

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Important information

Customer Complaint:
BBB's profile for Paramount+ was created in August 2004. A review of complaints was done in November 2024.

For technical and subscription related issues, BBB recommends users review Paramount+ Subscription Terms and Troubleshooting.

For additional support, please contact Paramount at Contact Us.

Complaints

This profile includes complaints for Paramount+'s headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

849 total complaints in the last 3 years.
197 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:01/12/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On November 29, 2022, I took advantage of a promotion that Paramount plus was running which was the yearly $49.99 subscription minus a 25% discount for a total of $37.49, and with that subscription I was to receive a free firestick in the mail. I later found out that the full $49.99 was charged to my credit card and no Firestick was sent in the mail. I did call and reach out to customer service and was told that they did see the promotion in the system, and that they needed to escalate my claim. On 12/15/2022, I received an email saying that my claim was still being reviewed, and it is now 1/12/23 and no progress has been made.Had I known I'd be paying the full amount, I would not have signed up at all, and I believe this promotion was intentionally deceiving.
Business Response
Date: 01/13/2023
Dear *********,

Thank you for reaching out to us about the billing and coupon issue you encountered. We understand how frustrating this must have been, and we sincerely apologize for the inconvenience.

Wed like to make this right, and assist with any billing and coupon issues you may still be experiencing. We will have a supervisor give you a call between 9 AM - 6 PM ET to the phone number you provided here.

Your experience with Paramount+ is very important to us, and we hope to help resolve this issue for you.

We look forward to assisting you.

Regards,
Paramount+ ****************
Initial Complaint
Date:01/12/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased Paramount Plus program for $10. per month. The app is defective and I can't use it so I cancelled. Paramount was full aware of issue when they took my money. They told me I could use the ap until the time runs out but I cannot use the app. I discovered many complaints online about this issue and Paramount admits they don't have a solution.
Business Response
Date: 01/16/2023
Dear *******,

Thank you for reaching out to us about the issue you encountered. We understand how frustrating this must have been, and we sincerely apologize for the inconvenience. We researched your case, and as a result, we issued a refund in the amount of $9.99. Please allow 7 to 10 days for processing to your financial institution.

Your experience with Paramount+ is very important to us, and we hope this resolves the issue. However, if you still have concerns regarding this matter, please dont hesitate to let us know.

We look forward to assisting you.

Regards,
Paramount+ ****************
Initial Complaint
Date:01/11/2023
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
We signed up with a years subscription to Paramount Plus during the Christmas holidays. Since then, we have been able to sign in and use the app only once. They have known issues with *** ( our cable provider ). I notified them and was issued a case number ( ******** ). I am paying for a service that they are not providing and when I tried to reach them via chat, because I cannot reach them by phone, I was number 21 in cue and when I got to number 16, I was told chat ended. If they cannot provide the service that I have already paid for, I want a full refund.
Business Response
Date: 01/13/2023
Dear *****,

Thank you for reaching out to us about the issue you encountered with your account. We researched your case and saw that a refund in the amount of $53.29 for the account associated with the email k*it**a**in@*mai*.com was issued on 12/24/22 and a confirmation email was sent.

Our records also show that you signed up for a separate subscription through an iOS or Apple device using the email address k*ith**ll*n1**0@gm*il.com. We're sorry, but we are unable to manage your account if you signed up for Paramount+ through your device.
If you have any ***************-related questions (i.e. billing, account changes, cancellation requests etc.), please contact iTunes directly for further assistance using the information below:

- iTunes: Visit ********************************** contact iTunes *********************** Visit ************************************************************** click on the appropriate topic for support.

Your experience with Paramount+ is very important to us, and we hope this resolves the issue.

Regards,
Paramount+ ****************
Customer Answer
Date: 01/14/2023
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Somehow, I signed up and was billed twice for Paramount + in December. Paramount+ refunded one of those enrollments. My complaint has more to do with their app not working at all on my *** ************** When will that glitch be resolved?
Sincerely,

***********************
Initial Complaint
Date:01/10/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
11/13/2022 I signed up for Paramount ************ on a special offer of $49.99 for the year. I thought that was where Yellowstone the Western was being shown. On 11/14/2022 I realized Yellowstone was shown on Paramount Network which I subscribed to that day. I also tried to cancel Paramount Plus that day and was told I was cancelled but would receive the service until its anniversary date of 11/13/2023. I tried multiple times to get the service to show up but had no luck. I have had 3 case reports regarding this matter and multiple phone calls. My last case report was handled by a manager at Christmas time and I received an email saying after the holidays my problem would be resolved. I have asked each time I spoke with an employee that my service be provided for the time of my contract. I have sent a copy of my Xfinity bill showing payment for this service. Paramount Plus has done NOTHING to start my service or make this right. Please help me get the service for the year, or if all else fails for me to receive a full refund.
Business Response
Date: 01/12/2023
Dear ***,

Thank you for reaching out to us about the issue you encountered with your account. We understand how frustrating this must have been, and we sincerely apologize for the inconvenience.

Wed like to make this right, and assist with any account issues you may still be experiencing. We will have a supervisor give you a call between 9 AM - 6 PM ET to the phone number you provided here.

Your experience with Paramount+ is very important to us, and we hope to help resolve this issue for you.

We look forward to assisting you.

Regards,
Paramount+ ****************
Initial Complaint
Date:01/10/2023
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Canceled Subscription on January 09, 2022. Recieved and email about annual renewal for $59.99 in December 2022. Didn't think anything of it due to having already canceled the subscription in Jan 09,2022. Was charged annual subscription fee today Jan 09,2023 of $99.99 plus tax. So not only was the cancelation of subscription on Jan 09, 2022 not honoured, they also charged me $40 more than what they said they were going to in thier email. What scam is this company trying to pull. I have canceled again today Jan.09,2023 and sent an email requesting my money back, at the very least the extra $40 plus tax returned. Don't sign up with this company.
Business Response
Date: 01/11/2023
Dear ******,

Thank you for reaching out to us about the issue you encountered. We understand how frustrating this must have been and sincerely apologize for the inconvenience.

We can confirm a member of our ************* team replied to your email on 01/11/2023 and is looking forward to your reply to assist you further.

Your experience with Paramount+ is very important to us and we hope your issue gets resolved soon. If you still have concerns regarding this matter, please let us know.

Regards,

Paramount+ ****************
Customer Answer
Date: 01/12/2023
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and although they did not take responsibility for thier mistake of renewing my subscription or charging me the higher price ( just gave me some lip service about that was the renewal price, even with proof of thier price of $59.99), they did cancel the renewal and said they gave full refund. I find that this resolution is satisfactory to me, as long as the money is returned.

Sincerely,

***************************
Initial Complaint
Date:01/09/2023
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Dear BBB,On January 9th at around 1:00 PM, I started to subscribe to the Companys (Paramount Plus) video services for the Essentials package which, I believed, included a 1 week trial period. I promptly received an email confirming the yearly package for $49.99. The email did not mention the trial period and I was immediately charged the above amount. I would later learn that I was not eligible for a trial period due to a previous subscription. The subscription in question was when the Company was known as CBS All Access. I proceeded to use the service only to realize that the ad frequency had greatly increased from my previous experience. In effect, older shows had 2 minute ads occurring every 5 minutes whereas, under CBS All Access, older shows had little to no ads. I was dissatisfied with this new offering and wanted to leverage the trial period to cancel and not be charged.The company declined to refund stating that I was not entitled to a trial period because I was a previous subscriber. Considering the indications given by the company website during the purchase, I had no reason to believe I was ineligible for this trial period. This restriction was not clearly expressed especially for users like me who were part of CBS All Access where the offering was also significantly different. To show my good faith, my records show that I contacted the Company and completed the cancellation within the hour after I subscribed. I have no intention of using the service moving forward.I respectfully request that my subscription be refunded.Best regards,*******************************
Business Response
Date: 01/10/2023
Dear **********
Thank you for reaching out to us about the issue you encountered. We understand how frustrating this must have been, and we sincerely apologize for the inconvenience. We researched your case, and as a result, we issued a refund in the amount of $49.99. Please allow 7 to 10 days for processing to your financial institution.

Your experience with Paramount+ is very important to us, and we hope this resolves the issue. However, if you still have concerns regarding this matter, please dont hesitate to let us know.

We look forward to assisting you.

Regards,
Paramount+ Customer Service"

Customer Answer
Date: 01/11/2023
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

I thank Paramount Plus for the quick response and will absolutely consider and recommend them for future streaming needs.

Sincerely,

*******************************
Initial Complaint
Date:01/08/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I filed a complaintb on 12/17/2022. The complaint number is #********. On 12/20/2022, paramount plus agreed to refund me and email me to cancel my subscription. Therefore, I closed that complaint. Today is 01/08/2023. However, I haven't received anything from paramount plus. Therefore, I have to reopen this case and ask paramount plus when they will refund me the amount that they promised.
Business Response
Date: 01/10/2023
Dear Zhizhong,

Thank you for reaching out to us about the issue you encountered. We understand how frustrating this must have been, and we sincerely apologize for the inconvenience. We researched your case, and as a result, we issued a refund in the amount of $10.75. Please allow 7 to 10 days for processing to your financial institution. We've also canceled your subscription, and you'll receive a confirmation email in the next 24 hours.

Your experience with Paramount+ is very important to us, and we hope this resolves the issue. However, if you still have concerns regarding this matter, please dont hesitate to let us know.

We look forward to assisting you.

Regards,
Paramount+ ****************
Initial Complaint
Date:01/08/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 1/17/22 paid for year subscription to Paramount Plus. This streaming service is a scam. When choosing an episode, it always says resume for episode 1, and when you choose another, the episode will not begin, you only get a white circle on the screen that keeps buffering. I have Tachus fiber optic network, and have no problem whatsoever streaming ******** Prime, etc. When watching the commercials, sound is as clear as a bell. But when shows such as Tulsa King or **** begin, the stream keeps freezing up every few seconds, and it is hard to follow the dialog. During some episodes errors occur and toss you right out of the episode with an error message. Every time you exit the episode and try to get it to start right, you are treated to another ******* clear, sound is fine commercial. This part of Paramount Plus works flawlessly. These problems are well-documented on the internet, scores and scores of people echoing these same problems, but why fix anything. You can cancel Paramount+ at any time, but the kicker is they will not refund you all/remaining portion of your payment. I would like my $50 refunded for this rotten year of streaming service. Today I had to go to my computer and get a code for my Paramount+ to work, and then it either froze up, kicked me out of episode or sound cuts out every 3-4th word. On commercial picture/sound they get an A+. Everything else is a joke.
Business Response
Date: 01/10/2023
Dear *******,

Thank you for reaching out to us about the issue you encountered. We understand how frustrating this must have been, and we sincerely apologize for the inconvenience.

Wed like to make this right, and assist with any issues you may still be experiencing. We will have a supervisor give you a call between 9 AM - 6 PM ET to the phone number you provided here.

Your experience with Paramount+ is very important to us, and we hope to help resolve this issue for you.

We look forward to assisting you.

Regards,
Paramount+ ****************
Customer Answer
Date: 01/13/2023

Complaint: 18704524

I am rejecting this response because:
They have sent me 4 emails. One says a supervisor will call me to discuss/fix my issues. No one has called me. Then I received an email saying a refund has been issued == all they filled in on form letter was my name, no amount, no payment method, etc, and my bank shows no refund on my card. Then I got another email saying my refund will be issued after an authorization and it takes ***** days to receive the refund, the letter was signed "********" and below his name it says "I cannot get enough interrogation." This all is confusing. I do not believe it should take ***** days to put the money back on my card, so for right now I do not know if these people are serious in refunding my money or not. Please leave this case open, and I will advise if I get a refund. Please advise if they are actually going to refund my money.

Sincerely,

*****************************
Business Response
Date: 01/18/2023
Dear *******,

Thank you for reaching out to us about the issue you encountered. We understand how frustrating this must have been, and we sincerely apologize for the inconvenience.

We've researched your case and saw a supervisor attempted to contact you on 01/17/2023 at the number provided, but was unable to reach you. We also saw a supervisor attempted to contact you again on 01/18/2023 at the preferred time you provided via email. As a result, a member from our customer care team left you a voicemail and also sent you an email. Please reply to their email for further assistance. You can also call **************** at ***************** days a week from 9 a.m. to midnight ET.

Your experience with Paramount+ is very important to us, and we hope to help resolve this issue for you. If you still have concerns regarding this matter, please dont hesitate to let us know.

We look forward to assisting you.

Regards,
Paramount+ ****************
Customer Answer
Date: 01/21/2023

Complaint: 18704524

I am rejecting this response because: I missed the first call so told them to call me back at 3 pm. Their call was received at 4:13 p.m. when it was again missed. They have said they will refund my $ but it is going thru a review process and they say in ***** days I will get a refund. Please note they cut my subscription off a week early on 1/10/23 before it was expired which would have been 1/17/23. Then they e-mailed me and said I received a refund, but no refund in my bank that holds my credit card. Leave this complaint open, as I doubt I will ever receive their refund, these people tell too many stories, why send me the email saying you have received a refund? Ask them for proof the refund was made into my account.

Sincerely,

*****************************
Initial Complaint
Date:01/07/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Quality of video is HORRIBLE. Pixelated and blurry! Video randomly reshows the last 30 seconds.
Business Response
Date: 01/11/2023
Dear *****,

Thank you for reaching out to us about the issue you encountered. We understand how frustrating this must have been, and we sincerely apologize for the inconvenience.

Please call **************** at ***************** days a week from 9 a.m. to midnight ET, so we can investigate this further! You can also email us at ***********************************.

Your experience with Paramount+ is very important to us, and we hope we can resolve the issue. If you still have concerns regarding this matter, please dont hesitate to let us know.

We look forward to assisting you.

Regards,
Paramount+ ****************
Initial Complaint
Date:01/04/2023
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I signed up for a year long subscription that came with an 8 day free trial. The free trial was to end on Jan 8, 2023 and the billing date was Jan 8, 2023 as shown by the confirmation email attached. They charged my card on Jan 3, 2023 5 days before the end of the free trial and billing date reflected in the email. I cancelled the subscription on Jan 4, 2023 4 days before my billing date I want a refund as you charged me durring my free trial.
Business Response
Date: 01/06/2023
Dear ******,

Thank you for reaching out to us about the issue you encountered with your account. We understand how frustrating this must have been, and we sincerely apologize for the inconvenience. We researched your case, and as a result, we issued a refund in the amount of $85.84. Please allow 7 to 10 days for processing to your financial institution.

Your experience with Paramount+ is very important to us, and we hope this resolves the issue. However, if you still have concerns regarding this matter, please dont hesitate to let us know.

We look forward to assisting you.

Regards,
Paramount+ ****************
Customer Answer
Date: 01/07/2023
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*************************

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Paramount+ is NOT a BBB Accredited Business.