Complaints

This profile includes complaints for Paramount+'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Paramount+

  San Francisco, CA 94107-2153

• 

  Showtime Networks, Inc.

  1633 Broadway New York, NY 10019

• 

  CBS Interactive Inc

  1630 Lyyndon Farm Ct. #A Louisville, KY 40223

• 

  CBS Interactive Inc.

  1401 W Cypress Creek Rd STE 200 Fort Lauderdale, FL 33309

• 

  CBS Interactive Inc

  9920 Corporate Campus Suite 1000 , Lousiville, KY 40223

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/24/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The streaming service for Paramount Plus CBS is substandard compared to other streaming services and many times unable to log into the account. I have several streaming services across a wide variety of platforms and this is the only one that buffers, cannot log in, voices do not match visual. This is not a busy time of the day for their service I have tried to log in in the middle of the night. I have attempted to work with Paramount in the past with zero results and now today Jan 24, 2023 I cannot log in until I agree to their new terms. The terms state that even though you may accept them today they are subject to change at any time, so you are required to check back and re-read the entire agreement (this is according to their website) to check for changes. Changes in the terms agreement are subject to change any time and without notice - so it is a mute point. No person can possibly re-read their terms of service everytime they view CBS - this is ridiculous. CBS is basically asking to sign a blank agreement in what I believe should be an FCC violation. Today I went to cancel my subscription and cannot because I cannot log in because I do no agree to the terms. I have tried to send messages thru their website form - it will not go through. I tried to call - you cannot reach a human being at all, even leaving repeated requests for a call back. Now, I have to file a theft report with my bank to stop their auto payments. Shouldn't holding someone's account hostage be illegal? Please cancel my account and refund last payment immediately. Any additional banking costs incurred to place stop payments will also be reported and I expect a refund on that as well.

  Business Response

  Date: 01/25/2023

  Dear *****,
  
  Thank you for reaching out to us about the issue you encountered with your account. We understand how frustrating this must have been, and we sincerely apologize for the inconvenience.
  
  Wed like to make this right, and assist with any account issues you may still be experiencing. We will have a supervisor give you a call between 9 AM - 6 PM ET to the phone number you provided here.
  
  Your experience with Paramount+ is very important to us, and we hope to help resolve this issue for you.
  
  We look forward to assisting you.
  
  Regards,
  Paramount+ ****************

• Initial Complaint

  Date:01/23/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My Paramount + account has not worked properly for that last month. I have contacted Paramount + several times via email and phone. They have replied with emails that appear to be a standard scripted response. This is a service that I pay a monthly subscription for and I have not been able to receive my full usage. Paramount + has handled this very inconsiderately. I believe that they have no desire to remedy this issue. I know of several other Paramount + customers that are having the same issue as I am. My desired resolution is to have prompt attention to the mater and to have a high level agent from Paramount Plus's escalation department contact me with details and timelines as to when I will receive my full subscribed to subscription benefits. I do not appreciate the scripted/computer "bot" responses that I have been issued so far. They have been ignoring my complaints and do not care. They appear to be a money-grabbing and soulless corporation.

  Business Response

  Date: 01/24/2023

  Dear ****,
  
  Thank you for reaching out to us about the issue you encountered with streaming content. We understand how frustrating this must have been, and we sincerely apologize for the inconvenience.
  
  Wed like to make this right, and assist with any issues you may still be experiencing. We will have a supervisor give you a call between 9 AM - 6 PM ET to the phone number you provided here.
  
  Your experience with Paramount+ is very important to us, and we hope to help resolve this issue for you.
  
  We look forward to assisting you.
  
  Regards,
  Paramount+ ****************

• Initial Complaint

  Date:01/22/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Transaction was today after my trial ended. I was billed $10.81 for my subscription. The app is buggy, crashes all the time. Some shows have movies and spin offs available and not the full series. Audio sometimes switches from ear to ear. I dont want to continue my service. Called and asked for a membership cancellation and refund. Got my cancellation but no refund. Thats wrong. I dont another month. I just want to immediately end my service and get my refund. Its not late in the billing cycle too, literally was billed this morning. Their chat to agent system doesnt work. The bot immediately ends the session. Talking to them on social media abruptly ends when you mention refund. Chatting with them via text also abruptly ends when you mention refunds. Also the hold times to call is an hour. This is weird. It shouldnt be hard to speak to someone about this.

  Business Response

  Date: 01/24/2023

  Dear ******,
  
  Thank you for reaching out to us about the issue you encountered. We understand how frustrating this must have been, and we sincerely apologize for the inconvenience. We researched your case, and as a result, we issued a refund in the amount of $10.81. Please allow 7 to 10 days for processing to your financial institution.
  
  Your experience with Paramount+ is very important to us, and we hope this resolves the issue. However, if you still have concerns regarding this matter, please dont hesitate to let us know.
  
  We look forward to assisting you.
  
  Regards,
  Paramount+ ****************

• Initial Complaint

  Date:01/21/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for a free trial to the paramount+ service upon cancelling they gave me a free month. This was at the beginning of December. I did not use the service as I didn't find much value in it. Given that I had cancelled in early December I didn't really think much of it. Fast forward to January I'm getting emails telling me to update my payment method as if they are trying to charge (Cancelled in December so they really shouldn't) When I went to investigate, it showed that I was still subscribed even though I had cancelled a month prior. I cancelled it once again on 1/18 to make sure I wouldn't be charged. After I had cancelled paramount+ immediately charged me $4.99. I want to point out again that I cancelled not once but twice prior to them charging me.My encounter with support didn't go so well. They claimed that I renewed prior to cancellation which simply isn't true. As I had pointed out above I had cancelled twice. They don't give refunds according to their terms of service (their subtle way of telling me there is nothing I can do about it). I imagine as a joke, they offered a free month. Not sure how the month is free after they just charged me. I honestly feel like that was put in just to intentionally get a rise out of **** just want my money refunded back. It should have never left my bank account in the first place. I would rather not have to go through the process of a chargeback for such a little amount which is why I'm starting here first to resolve things in a decent manor.

  Business Response

  Date: 01/24/2023

  Dear *****,
  
  Thank you for reaching out to us about the issue you encountered. We understand how frustrating this must have been, and we sincerely apologize for the inconvenience. We researched your case, and as a result, we issued a refund in the amount of $4.99. Please allow 7 to 10 days for processing to your financial institution.
  
  Your experience with Paramount+ is very important to us, and we hope this resolves the issue. However, if you still have concerns regarding this matter, please dont hesitate to let us know.
  
  We look forward to assisting you.
  
  Regards,
  Paramount+ ****************

  Customer Answer

  Date: 01/24/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:01/20/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I thought that Paramount plus was the same as Paramount. I just wanted to have access to *********** for my husband. When I signed up and saw that I did not have access i cancelled it. They will not refund me the annual fee. They said it is nonrefundable. This is a scam because people are made to believe that Paramount plus and Paramount are the same and they are not.

  Business Response

  Date: 01/23/2023

  Dear ******,
  
  Thank you for reaching out to us about the issue you encountered with your subscription. We understand how frustrating this must have been, and we sincerely apologize for the inconvenience. We researched your case, and as a result, we issued a refund in the amount of $24.99. Please allow 7 to 10 days for processing to your financial institution. We've also canceled your subscription, effective immediately.
  
  Your experience with Paramount+ is very important to us, and we hope this resolves the issue. However, if you still have concerns regarding this matter, please dont hesitate to let us know.
  
  We look forward to assisting you.
  
  Regards,
  Paramount+ ****************

• Initial Complaint

  Date:01/19/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I subscribed to paramount; unhappy with the service they provide- I canceled their service on 12/16/22. Paramount then offered me a free month subscription; (it is probably done to entice customers back). I accepted the free one month subscription- however; I was unaware they would continue charging for something I already canceled. On 1/18/23 paramount stole $9.99 from my PayPal account. I notified them immediately (same day) to ask for the situation to be corrected as I had already canceled their services. It was impossible to get a customer service representative- after 25 minutes of chats being ended - they accepted my request- only to be denied. When I explained the situation- they replied they would not be returning my stolen money but offered another one month free of a service I do not want. I do not want their service; I would like my stolen money to be returned.

  Business Response

  Date: 01/19/2023

  Dear ****,
  
  Thank you for reaching out to us about the issue you encountered with your account. We researched your case, and saw that a refund in the amount of $9.99 was issued on 01/19/2023 and a confirmation email was sent.
  
  Your experience with Paramount+ is very important to us, and we hope this resolves the issue. However, if you still have concerns regarding this matter, please dont hesitate to let us know.
  
  Regards,
  Paramount+ ****************

• Initial Complaint

  Date:01/17/2023

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up to try Paramont + for a free week on 1/10/23 & went to cancel it 1/17/23. I hit cancel subscription & an offer for a free month came popped up and I accepted it! The question came when my due date showed 3/17/23. I went to my bank & saw I had been charged $5.40. I then called ***************** a 30 minute hold by the way, trying to get this worked out. I explain to a call center representative, that didnt speak very good English, the chain of events. She says they have a no refund policy. Shes asking me if I will except the free month after being charged. I told her that I had 1/17 to cancel & I was doing that when offered an extra free month. I wasnt informed that Id be charged 1st then get free month. Once she saw I wasnt playing the game as they are most likely trained to do a script, she says she can offer 1 time curtesy return fee. I ask about the offered free month. She tells me that she can see that I used P+ quite a bit so I got my free week. She then starts talking about the time of cancellation being 11 & I didnt cancel early enough of the 1/17 & thats why I got charged. I asked for supervisor to which she said they were all busy. She informs me that I have lost nothing as I got good usage for free week & up to 7/10 days to get money back into my account. I ask her about the bait of a free month, to which she asks me to move on from this issue. She informs me the only way to do the 1 time courtesy refund was to cancel my subscription!!! So no free month, as baited, & charge me after I accepted, stating I didnt get cancellation in on time. Make those stipulations known before sign up!!! Anyone reading this beware of their sketchy business practices & scripted out of country customer service responses to problems with subscriptions & billing. I will tell anyone that will listen not to do business with this group! Make a customer happy get great referrals, treat them wrong lose business by the handful.

  Business Response

  Date: 01/18/2023

  Dear *******,
  
  Thank you for reaching out to us about the issue you encountered with your account. We understand how frustrating this must have been, and we sincerely apologize for the inconvenience.
  
  Wed like to make this right, and assist with any coupon issues you may still be experiencing. We will have a supervisor give you a call between 9 AM - 6 PM ET to the phone number you provided here.
  
  Your experience with Paramount+ is very important to us, and we hope to help resolve this issue for you.
  
  We look forward to assisting you.
  
  Regards,
  Paramount+ ****************

  Customer Answer

  Date: 01/18/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that its only a proposed resolution, therefore Ill need to finish speaking with their representative to see if they indeed will make this right!

  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:01/16/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I tried a trial of the Paramount Plus streaming network and it ran great all during the trial. No glitches no problems. It ran smoothly like other streaming services that I use and I loved it. At the end of the trial I purchased a year-long subscription with ads because that was the less expensive option. I immediately started watching my program that I had watched during the trial period and had nothing but glitches and restarts repeatedly. Couldn't make it through 10 minutes of a show without issues. These things were not happening when I was using the free version. I called in and was advised to restart my modem and my TV which I had already tried but I obliged them and did all of their troubleshooting to no avail. A ticket was created because the problem did not resolve. I still could not watch programs on my paid subscription. They do not give refunds so that was never an option according to them. I finally received an email saying they were aware of the problem and were supposedly working to fix it due to other complaints. 24 hours later the problem still exist and I'm not able to use the service I paid for. Paramount Plus I feel is pushing their higher priced package by causing their lower priced one to glitch and run improperly to force people to pay for a higher priced package to put more money in their pockets because they won't refund when their product doesn't work. I just want the product to work. I want to get what my money paid for. Paramount Plus apparently isn't too worried about that.

  Business Response

  Date: 01/18/2023

  Dear *****,
  
  Thank you for reaching out to us about the issue you encountered. We understand how frustrating this must have been, and we sincerely apologize for the inconvenience.
  
  Wed like to make this right, and assist with any issues you may still be experiencing. We will have a supervisor give you a call between 9 AM - 6 PM ET to the phone number you provided here.
  
  Your experience with Paramount+ is very important to us, and we hope to help resolve this issue for you.
  
  We look forward to assisting you.
  
  Regards,
  Paramount+ Customer Service

  Customer Answer

  Date: 01/19/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:01/15/2023

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On January 15th, 2023 i repeatedly tried to tune into the Bills-Dolphins Wild Card Playoff Game. Throughout the entire experience, not once did the game ever show up. Rather, it would take me to random tv stations such as CBS news and local news. I believe this is false advertising as I, and many others, have solely purchased this subscription to watch *** games. Reached out for help multiple times only to be ignored. Received one response asking for details on subject and was never contacted again. Will be taking my money elsewhere and hope something is to be done about this company and their improper advertising and support team.

  Business Response

  Date: 01/18/2023

  Dear ****,
  
  Thank you for reaching out to us about the issue you encountered. We understand how frustrating this must have been, and we sincerely apologize for the inconvenience.
  
  Wed like to make this right, and assist with any issues you may still be experiencing. We will have a supervisor give you a call between 9 AM - 6 PM ET to the phone number you provided here.
  
  Your experience with Paramount+ is very important to us, and we hope to help resolve this issue for you.
  
  We look forward to assisting you.
  
  Regards,
  Paramount+ ****************

  Customer Answer

  Date: 01/18/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  JB

• Initial Complaint

  Date:01/15/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Paramount+ is advertising the *** playoff game on their app, yet aren't showing the game and refuse to address the situation and I'm paying almost $20 a month for the service

  Business Response

  Date: 01/18/2023

  Dear *****,
  
  Thank you for reaching out to us about the issue you encountered regarding streaming *** games. We understand how frustrating this must have been, and we sincerely apologize for the inconvenience.
  
  Please call **************** at ***************** days a week from 9 a.m. to midnight ET, so we can investigate this further! You can also email us at ***********************************.
  
  Your experience with Paramount+ is very important to us, and we hope we can resolve the issue. If you still have concerns regarding this matter, please dont hesitate to let us know.
  
  We look forward to assisting you.
  
  Regards,
  Paramount+ ****************