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Business Profile

Streaming Service

Paramount+

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Streaming Service.

Important information

  • Customer Complaint:
    BBB's profile for Paramount+ was created in August 2004. A review of complaints was done in November 2024.

    For technical and subscription related issues, BBB recommends users review Paramount+ Subscription Terms and Troubleshooting.

    For additional support, please contact Paramount at Contact Us.

Complaints

This profile includes complaints for Paramount+'s headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Paramount+ has 6 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    Customer Complaints Summary

    • 849 total complaints in the last 3 years.
    • 197 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:12/29/2022

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      TV apps taking advantage of elderly with memory issues. Paramount+ tv app has billed me for years at $99 or $9.99 mo. My credit card company doesnt stop it because it is a subscription. I cant recall if it is ***************** or Charter that I clicked on a free trial. You must cancel before renewal and know what credit card (maybe more than one) and what app you may have used years before. I dont watch Paramount TV, it is not available on my set!No phone help, website keeps opening an app and the app ***** need to access account through website please make it stop. Arrest these crooks.

      Business Response

      Date: 12/30/2022

      Dear *****,

      Thank you for reaching out to us about the issue you encountered. We understand how frustrating this must have been, and we sincerely apologize for the inconvenience. We researched your case, and as a result, we issued a refund in the amount of $98.53. Please allow 7 to 10 days for processing to your financial institution.

      Your experience with Paramount+ is very important to us, and we hope this resolves the issue. However, if you still have concerns regarding this matter, please dont hesitate to let us know.

      We look forward to assisting you.

      Regards,
      Paramount+ ****************

      Customer Answer

      Date: 12/31/2022

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ***********************

    • Initial Complaint

      Date:12/29/2022

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was signed into my Paramount + account and was offered an upgrade to Paramount + and Showtime. I clicked on annual pricing because it said save 1/2 off making it $59.99 instead of $119.99. These prices were listed and said click here to accept. I clicked and was charged $116.14 which is $119.99-the amount I had already paid for my current Paramount + subscription. I feel this offer was fraudulent thru their website. I would never have agreed to the higher price. I contacted Paramount+ thru their website chat and was cut off. I then contacted them thru their FB Paramount+ help page and they said they didn't see a coupon code, because it was click to accept the offer no code was needed. They then offered me 10% off next year if I reply yes. When I restated it was thru my account and it was click to accept they never looked at or replied. I then asked for a phone number to customer service, still no reply. I posted on their FB page asking for a phone number and my post was removed twice. I should have been charged approx. $56.14

      Business Response

      Date: 12/30/2022

      Dear *****,

      Thank you for reaching out to us about the issues you've encountered. We understand how frustrating this must have been, and we sincerely apologize for the inconvenience.

      Wed like to make this right, and assist with any account issues you may still be experiencing. We will have a supervisor give you a call between 9 AM - 6 PM ET to the phone number you provided here.

      Your experience with Paramount+ is very important to us, and we hope to help resolve this issue for you.

      We look forward to assisting you.

      Regards,
      Paramount+ ****************

      Customer Answer

      Date: 12/31/2022

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      *******************************************************

    • Initial Complaint

      Date:12/29/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have a 7-day trial with paramount plus. Today is the last day i can cancel before getting charged for the subscription. I have tried to login to the site on my phone and computer but am unable to login. When i enter in my username and password, hit enter, nothing happens. Nothing. When i try to reset password, i get ZERO emails from paramount plus. When i search my emails from paramount, i only see the sign up emails from 7-days ago. This is very disappointing, I feel like Paramount plus is purposely doing this to scam customers into their subscription fee. I want to cancel my subscription to paramount plus. I have emailed support as last resort and writing this post in BBB to warn others.

      Business Response

      Date: 12/30/2022

      Dear *****,

      Thank you for reaching out to us about the issue you encountered with canceling your subscription. We understand how frustrating this must have been and sincerely apologize for the inconvenience.

      Our *************************** team is happy to help. We have forwarded your information to them and they will assist you via email as soon as possible.

      Your experience with Paramount+ is very important to us and we hope your issue gets resolved soon.

      Regards,

      Paramount+ ****************

    • Initial Complaint

      Date:12/29/2022

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I attempted to solve this by text chat, but the person just did not get it. I paid for premium on Dec 14th, everything was fine until 12/28 when I pulled parmount + up on my roku, it said I needed to subscribe. I was told I used a different email to subscribe, but this is not true. I subscribed on the paramount + site, which still shows my correct address. They just did'nt get it, that everything worked fine until 12/28. i was told all they could do was remove the subscription under the so called incorrect email address. I'm sure this is a glitch on there end but they don't want to hear it, and would not refund the payment from Dec 14th, basically telling me sorry your out of luck.

      Business Response

      Date: 12/30/2022

      Dear ****,

      Thank you for reaching out to us about the issues you've encountered. We understand how frustrating this must have been, and we sincerely apologize for the inconvenience.

      Wed like to make this right, and assist with any account issues you may still be experiencing. We will have a supervisor give you a call between 9 AM - 6 PM ET to the phone number you provided here.

      Your experience with Paramount+ is very important to us, and we hope to help resolve this issue for you.

      We look forward to assisting you.

      Regards,
      Paramount+ ****************

      Customer Answer

      Date: 12/31/2022

      Better Business Bureau:

      Depending on the outcome of the call, I will accept or deny the result.

      Sincerely,

      *********************

    • Initial Complaint

      Date:12/27/2022

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I signed up for Paramount plus and Showtime because I did not like Showtime so I called in set up my account so that I would not be charged for showtime after my trial period but I was anyway so I had to go into my account myself and figure out how to cancel showtime myself because the representative didnt do what I asked and what he said he would do. Every time I try to call in the wait time is an hour and thats to long for me so I emailed customer support and ******************* responded but he refused to give me a refund even though I told the representative that I didnt want to be charged for showtime. Also **** disrespected me by not responding to my follow up emails. Charging a customer for something that they said that they did not want is stealing. This is not about the money because its not a lot of money this is about the principle of have not being ignored by customer service by ******************** ignoring my emails. I like my Paramount plus subscription. Its just my showtime subscription that I need a refund for because I did not give approval for me to be charged that fee.

      Business Response

      Date: 12/29/2022

      Dear ****,

      Thank you for reaching out to us about the issue you encountered. We understand how frustrating this must have been, and we sincerely apologize for the inconvenience. We researched your case, and as a result, we issued a refund in the amount of $5.00 for the SHOWTIME subscription. Please allow 7 to 10 days for processing to your financial institution.

      Your experience with Paramount+ is very important to us, and we hope this resolves the issue. However, if you still have concerns regarding this matter, please dont hesitate to let us know.

      We look forward to assisting you.

      Regards,
      Paramount+ ****************

      Customer Answer

      Date: 12/29/2022

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      *************************

    • Initial Complaint

      Date:12/26/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I opened my bank account this morning to find a ***** charge for said paramount+. One I did not purchase. I immediately contacted them for a refund. They apparently aren't in the business of refunding peoples money that did not start an account. They said they would give me a discount toward next years subscription that I did not purchase nor want. Now I sit her with my account overdrawn from someone hacking my account.

      Business Response

      Date: 12/28/2022

      Dear ******,

      Thank you for reaching out to us about the issue you encountered. We understand how frustrating this must have been, and we sincerely apologize for the inconvenience. We researched your case, and as a result, we issued a refund in the amount of $52.99. Please allow 7 to 10 days for processing to your financial institution.

      Your experience with Paramount+ is very important to us, and we hope this resolves the issue. However, if you still have concerns regarding this matter, please dont hesitate to let us know.

      We look forward to assisting you.

      Regards,
      Paramount+ Customer Service

    • Initial Complaint

      Date:12/26/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On December 17 I signed up for an annual premium subscription that included the first 7 days free and at the time I provided my credit card information. Four days later when I tried to stream there was a message that I needed to sign up so I did and paid using Apple Cash. Two days later there was an email from them advising there was a duplicate subscription and instructions on how to cancel one, which I completed through their *********** days later when I tried to stream I wasnt able and was prompted to subscribe again! I just want them to fix the issue.

      Business Response

      Date: 12/30/2022

      Dear ******,

      Thank you for reaching out to us about the issue you encountered. We understand how frustrating this must have been and sincerely apologize for the inconvenience.
      We can confirm your case is actively being investigated by our *********** team. They will be in touch as soon as they have an update.

      Your experience with Paramount+ is very important to us and we hope your issue gets resolved soon. If you still have concerns regarding this matter, please let us know.

      Regards,
      Paramount+ Customer Service

      Customer Answer

      Date: 01/02/2023

       
      Complaint: 18640649

      I am rejecting this response because:
      I was told on ***** that the issue would be escalated to their technical department and as of today still dont have an answer.  
      Sincerely,

      ***************************

      Business Response

      Date: 01/07/2023

      Dear ******,

      We are investigating the issue you reported with your account, and we ask for your patience while we work on a resolution. Your customer experience is of utmost importance to us, and we are working to resolve this for you as soon as possible.

      Well contact you just as soon as we have an update. Thank you kindly for your patience!

      Regards,
      Paramount+ ****************

      Customer Answer

      Date: 01/12/2023

       
      Complaint: 18640649

      I am rejecting this response because:
      They closed my case recently through an e-mail without a reason and when I online chatted to find out why it didnt make sense because I dont have *********  After responding that way, they closed the chat!

      Sincerely,

      ***************************

    • Initial Complaint

      Date:12/26/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 12/20/2022 I canceled my subscription to Paramount +. I. Was told I would receive 2 refunds because when I canceled my service I upgraded my account by mistake and it took $96 out of my account. So I was refunded $10 for my original account but I did not receive the $96. I've been calling and never get an answer. I also tried the live chat. Which is no help because it's not a human you're gonna chat with.

      Business Response

      Date: 12/29/2022

      Dear **********,

      Thank you for reaching out to us about the issue you encountered. We understand how frustrating this must have been, and we sincerely apologize for the inconvenience.

      Wed like to make this right, and assist with any issues you may still be experiencing. We will have a supervisor give you a call between 9 AM - 6 PM ET to the phone number you provided here.

      Your experience with Paramount+ is very important to us, and we hope to help resolve this issue for you.

      We look forward to assisting you.

      Regards,
      Paramount+ ****************

    • Initial Complaint

      Date:12/25/2022

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On November 24th, 2022 I looked to see if there were specials on the yearly plan for Paramountplus streaming service. There was a coupon for 50 percent off for a year so I applied the coupon to my account since I was a current customer but my subscription was expiring. When I applied the coupon, Paramountplus automatically charged ***** to my paypal since they had my payment information stored. They didn't have any kind of checkout or "purchase now" option. They just automatically charged me ***** which is the NORMAL price for a year even though the coupon says 50 percent off. I immediately canceled but they refused to refund me the money. I sent them a message asking for a refund and they said no. They didn't honor the 50 percent and they didn't have any kind of indicator that putting a coupon in would automatically charge my paypal. This is very misleading.

      Business Response

      Date: 12/30/2022

      Dear *****,


      Thank you for reaching out to us about the issue you encountered. We understand how frustrating this must have been, and we sincerely apologize for the inconvenience. We researched your case, and since the offer was intended to be used during sign up for new customers, it didn't apply the discount to your upgrade as an existing subscriber. As a result, we issued a refund in the amount of $24.99. Please allow 7 to 10 days for processing to your financial institution.

      Your experience with Paramount+ is very important to us, and we hope this resolves the issue. However, if you still have concerns regarding this matter, please dont hesitate to let us know.

      We look forward to assisting you.

      Regards,
      Paramount+ ****************

      Customer Answer

      Date: 12/30/2022

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      However, I need to say that you should have some kind of check out process.  Simply putting in the code triggered the payment.  This is very unfair.  I just wanted to see if it would give me the discount before I decided to buy.  Not only did it not give the discount, it charged me without authorization.   I would not have signed up.

      Thank you for the offer of the refund of half.  This does seem fair.  But please change your website to not charge people without their authorization.  I love your channel, but I have lost trust in your company.


      Sincerely,

      *************************

    • Initial Complaint

      Date:12/23/2022

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I signed up for Paramount + shortly after it was established, paying for a year's worth of service each time. On a regular basis, I'm unable to get onto the service, with an error message, most recently APPS *****. I've tried unplugging my TV, cable box, Internet modem, etc. Then try to restart Paramount +. Doesn't work. When trying to contact them by phone, I'm advised the wait will be 45 minutes. Today, after 38 minutes, the phone line just disconnected. This type of error message happens regularly. I never have issues like this with other streaming services. They don't offer refunds, only a discount for future years. I'm retired & older. There are no simple fixes to these error messages. I've paid for a year but getting help to resolve the error message shutdown is impossible

      Business Response

      Date: 12/27/2022

      Dear *****,

      Thank you for reaching out to us about the issue you encountered. We understand how frustrating this must have been, and we sincerely apologize for the inconvenience.

      Wed like to make this right, and assist with any issues you may still be experiencing. We will have a supervisor give you a call between 9 AM - 6 PM ET to the phone number you provided here.

      Your experience with Paramount+ is very important to us, and we hope to help resolve this issue for you.

      We look forward to assisting you.

      Regards,
      Paramount+ ****************

      Customer Answer

      Date: 12/28/2022

       
      Complaint: 18634337

      I am rejecting this response because: Paramount Plus hasn't called.

      Sincerely,

      ***********************

      Business Response

      Date: 01/06/2023

      Dear *****,

      Thank you for reaching out to us about the issue you encountered. We understand how frustrating this must have been, and we sincerely apologize for the inconvenience.

      We've researched your case and saw a supervisor attempted to contact you on 01/02/2023 at the number provided, but was unable to reach you. As a result, we will have a supervisor give you another call between 9 AM - 6 PM ET to the phone number you provided here.

      Your experience with Paramount+ is very important to us, and we hope to help resolve this issue for you. If you still have concerns regarding this matter, please dont hesitate to let us know.

      We look forward to assisting you.

      Regards,
      Paramount+ ****************

      Customer Answer

      Date: 01/12/2023

       
      Complaint: 18634337

      I am rejecting this response because: My Paramount + streaming continues to be spotty at best.  I waited on hold to talk to one representative who told me the problem was definitely my xfinity ******* box.  The only problem was that the very next day, I was able to get into Paramount +.  I did have a Paramount + representative who did make contact with me who apologized but the problem never seems to be corrected for any length of time.  Just tired of them.
       
      Sincerely,

      ***********************

    Paramount+ is NOT a BBB Accredited Business.

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