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Business Profile

Streaming Service

Paramount+

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Streaming Service.

Important information

  • Customer Complaint:
    BBB's profile for Paramount+ was created in August 2004. A review of complaints was done in November 2024.

    For technical and subscription related issues, BBB recommends users review Paramount+ Subscription Terms and Troubleshooting.

    For additional support, please contact Paramount at Contact Us.

Complaints

This profile includes complaints for Paramount+'s headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Paramount+ has 6 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 851 total complaints in the last 3 years.
    • 197 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:12/23/2022

      Type:Customer Service Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On approximately December 10th I signed up for Paramount+ streaming service. Since then, I have been having streaming issues. I have tried to contact them today. The phone number listed does not work, I can't get a live person to answer a chat and I've contacted them (per their instructions) on ******** and have not gotten a response. Based on the comments I've seen on their ******** page along with my problems getting hold of someone in customer service, I thought it best to file a complaint here. They are charging me $10 a month for their service and it doesn't work most of the time. Any assistance you can provide is most appreciated.

      Business Response

      Date: 12/24/2022

      Dear ******,

      Thank you for reaching out to us about the issue you encountered. We understand how frustrating this must have been, and we sincerely apologize for the inconvenience.

      We've researched your case and saw a member of our *********** team replied to your private message on 12/23/2022 regarding your issue. Please reply to their message for further assistance. You can also call **************** at ***************** days a week from 9 a.m. to midnight ET.

      Your experience with Paramount+ is very important to us, and we hope we can resolve the issue. If you still have concerns regarding this matter, please dont hesitate to let us know.

      We look forward to assisting you.

      Regards,
      Paramount+ ****************

      Customer Answer

      Date: 12/26/2022

       
      Complaint: 18633218

      I am rejecting this response because:  The solutions they offered did not work.  It is not feasible for me to disconnect everything from WiFi in order to watch Paramount+.  I don't have to do this with any other app I watch.  Everything else works fine...HBO **** ***** ***** etc.  They suggested that I uninstall and then reinstall Paramount+.  I have done that and I'm still having buffering issues.  They say it's because of my internet speed.  Again, every other app works just fine and I have no buffering issues.  I have 2 nieces who previously had Paramount+ and canceled it because of multiple problems with the app.  I've also read a lot of comments online from dissatisfied customers who are experiencing the same issues.  There is clearly something wrong with their app and they either can't or won't fix it.  Meanwhile, they are content to take out money every month.  I would like someone to address the problem without telling me to disconnect everything from my router except their app every time I want to watch it.

      Sincerely,

      ***************************

      Business Response

      Date: 01/06/2023

      Dear ******,

      Thank you for reaching out to us about the issue you encountered. We understand how frustrating this must have been, and we sincerely apologize for the inconvenience.

      We've researched your case and saw a supervisor attempted to contact you on 01/03/2023 and 01/06/2023 at the number provided, but was unable to reach you. As a result, a member from our customer care team left you a voicemail and also sent you an email. Please reply to their email for further assistance. You can also call **************** at ***************** days a week from 9 a.m. to midnight ET.

      Your experience with Paramount+ is very important to us, and we hope to help resolve this issue for you. If you still have concerns regarding this matter, please dont hesitate to let us know.

      We look forward to assisting you.

      Regards,
      Paramount+ ****************

      Customer Answer

      Date: 01/11/2023

      Better Business Bureau:

      I texted Paramount Plus and gave them 2 dates/times that I would be available.  They did not call at the requested time and I wasn't available.  Subsequently, I responded to an email from the customer service rep and told them, at this time, Paramount Plus seems to be working.  I told them I will reach out if I have further problems.  They did not resolve my problem, however I am satisfied with the service at this time.

      Sincerely,

      ***************************

    • Initial Complaint

      Date:12/21/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I called three days ago because account was hacked by my soon to be ex-husband who is an abuser. I change my email. I change my password and it does not make any device re-login with the correct information. **************** told me to wait 48 hours. Been way past 48 hours. My account was again messed with. He is not part of the account. He does not pay for the account. He does not have the email or password. However Paramount plus is security. System is severely flawed. **************** will not help. Even after sending it to escalations department. I personally would like my account deactivated and inaccessible in the same day. With a full refund

      Business Response

      Date: 12/23/2022

      Dear *****,

      Thank you for reaching out to us about the issue you encountered with your account. We researched your case, and saw that a refund in the amount of $10.69 was issued on 12/21/22 and a confirmation email was sent.

      Your experience with Paramount+ is very important to us, and we hope this resolves the issue. However, if you still have concerns regarding this matter, please dont hesitate to let us know.

      Regards,
      Paramount+ ****************

    • Initial Complaint

      Date:12/21/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      App freezes for .5 seconds every minute when the app actually loads which is about 1 out of 3 attempts. Xfinity works maybe 1 of 5 times, only chance is on a PS4. They charge for this! ******* has tried to help but failed. Updating the app didnt work, resetting the physical system and external service didnt work. This is garbage, Were watching Star Trek Next Generation, not exactly high resolution programming.

      Business Response

      Date: 12/23/2022

      Dear ***,

      Thank you for reaching out to us about the issue you encountered while streaming. We understand how frustrating this must have been, and we sincerely apologize for the inconvenience.

      Please call **************** at ***************** days a week from 9 a.m. to midnight ET, so we can investigate this further! You can also email us at ***********************************.

      Your experience with Paramount+ is very important to us, and we hope we can resolve the issue. If you still have concerns regarding this matter, please dont hesitate to let us know.

      We look forward to assisting you.

      Regards,
      Paramount+ ****************

    • Initial Complaint

      Date:12/21/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Unfortunately, my niece was on my phone and made an account under my name. I am not wanting to use this subscription whatsoever and do not plan on ever using it. I would just like a refund as it has just happened today.

      Business Response

      Date: 12/22/2022

      Dear ********,

      Thank you for reaching out to us about the issue encountered with your account. We understand how frustrating this must have been, and we sincerely apologize for the inconvenience.

      We researched your case, and our records show that you signed up through an iOS or Apple device. We're sorry, but we are unable to manage your account if you signed up for Paramount+ through your device.

      To ensure you cancel your Paramount+ subscription, just follow the instructions relevant to your device listed here:: spr.ly/HowToCancel

      If you have any ***************-related questions (i.e. billing, account changes, cancellation requests etc.), please contact iTunes directly for further assistance using the information below:

      - iTunes: Visit https://support.apple.com/ to contact iTunes Support.

      Your experience with Paramount+ is very important to us, and we hope this resolves the issue.

      Regards,
      Paramount+ ****************

    • Initial Complaint

      Date:12/21/2022

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On Tuesday, December 20th in the morning I attempted to log into my Paramount Plus account that I paid for. To my surprise, I was not able to log into the account and the Paramount plus system stated that I was not a customer. I quickly pulled up my ban statement and sure enough, I paid paramount plus so there should not have been any issue. I quickly attempted to call in and the system stated there was a hold time of over an hour. I called in several more times and the system continued to state that same thing over the next couple of hours. In the meantime, I contacted Paramount plus via email and chat services about this issue, and as of writing this complaint over 24 hours later and Paramount plus has not reached out to me. I chatted in today on another SMS-based chat and the rep told me there was nothing he can do and insinuated that it was not that big of a deal seeing how I can not finally log in after not having access for over 24 hours. The rep stated that they were doing maintenance and admitted that is why I could not access the services that I paid for. I informed the rep that I want a credit for my time and not being able to utilize the service that I have already paid for and the rep stated that he would not be doing that and stated they don't do credits even if the service I paid for doesn't work and the reason for it not working was their fault.

      Business Response

      Date: 12/22/2022


      Dear ***********,

      Thank you for reaching out to us about the issue you encountered with your account. We understand how frustrating this must have been, and we sincerely apologize for the inconvenience.

      Wed like to make this right, and assist with any account issues you may still be experiencing. We will have a supervisor give you a call between 9 AM - 6 PM ET to the phone number you provided here.

      Your experience with Paramount+ is very important to us, and we hope to help resolve this issue for you.

      We look forward to assisting you.

      Regards,
      Paramount+ ****************

      Customer Answer

      Date: 12/23/2022

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Becuase *******, a customer service rep, made it right. The reps I dealt with prior from a forien call center do not care and actually routinely make the problem worse. If Paramount is going to shut down services to account they should notify the consumer so they don't send hours over the span of 3 days figuring things out that Paramount knew about but didn't tell anyone 


      Sincerely,

      ***********************************

    • Initial Complaint

      Date:12/21/2022

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I cancelled Paramount + on November 24th (for the 2nd time) and removed my credit card information from my account. Paramount charged my credit card on November 30th. I received cancellation confirmation on Nov. 24th. I requested a refund and they responded on Dec 13th stating they cannot give me a refund but I have full access until Dec. 24th. I just want a refund....

      Business Response

      Date: 12/22/2022

      Dear *****,

      Thank you for reaching out to us about the issue you encountered with your account. We researched your case, and saw that a refund in the amount of $10.59 was issued on 12/22/2022 and a confirmation email was sent. 


      We also saw a member of our ************* team sent you an email on 12/22/2022 regarding your refund. Please reply to their email for further assistance. You can also call **************** at ***************** days a week from 9 a.m. to midnight ET.

      Your experience with Paramount+ is very important to us, and we hope this resolves the issue. However, if you still have concerns regarding this matter, please dont hesitate to let us know.

      Regards,
      Paramount+ ****************

      Customer Answer

      Date: 12/23/2022

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ***********************

    • Initial Complaint

      Date:12/20/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Unable to contact to resolve issue. Being charged for services that are not subscribed to. Unable to contact.

      Business Response

      Date: 12/22/2022

      Dear *******,

      Thank you for reaching out to us about the billing issue you encountered. We understand how frustrating this must have been, and we sincerely apologize for the inconvenience.

      Please call **************** at ***************** days a week from 9 a.m. to midnight ET, so we can investigate this further! You can also email us at ***********************************.

      Your experience with Paramount+ is very important to us, and we hope we can resolve the issue. If you still have concerns regarding this matter, please dont hesitate to let us know.

      We look forward to assisting you.

      Regards,
      Paramount+ ****************

    • Initial Complaint

      Date:12/20/2022

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I've tried to use Paramount Plus app a) on my TV via **************** b) on my tv via Roku ****** c) ** my laptop using the Paramount Plus website, with failures on all 3 platforms. Right now I'm getting only error messages and no content on all 3. Experimentally I have been able to stream on my ******* Galaxy phone, but I do not wish to use that little device as that is not what I am paying for. To be clear 1) ******** 2) Hulu, 3) Amazon, 4) Pluto, and 5) Tubi all stream on those platforms for me WITH NO PROBLEMS WHATSOEVER. Consequently, I do want to waste anymore time troubleshooting their problems. I want an honest explanation as to what is THEIR PROBLEM IN PROVIDING CONTENT. Then I want a reasonable solution to provide the value for the money I am currently being cheated out of. I also would like to know if there are any us regulatory agencies to which to take this consumer complaint.

      Business Response

      Date: 12/22/2022

      Dear ****,

      Thank you for reaching out to us about the issue you encountered while streaming. We understand how frustrating this must have been, and we sincerely apologize for the inconvenience.

      Please call **************** at ***************** days a week from 9 a.m. to midnight ET, so we can investigate this further! You can also email us at ***********************************.

      Your experience with Paramount+ is very important to us, and we hope we can resolve the issue. If you still have concerns regarding this matter, please dont hesitate to let us know.

      We look forward to assisting you.

      Regards,
      Paramount+ ****************

      Customer Answer

      Date: 12/23/2022

       
      Complaint: 18620147

      I am rejecting this response because: It simply routed me back to the same generic technical service automated line that places the burden for their problems on me. No indication they actually considered the problems listed. Again, I do not have streaming problems on 1) ******* 2) Hulu 3) Amazon 4) Pluto 5) Tubi 6) ****** Plus. That's six major competitors that have no problems that they demand that I "need to troubleshoot." Recently there was an article on *********************** describing Paramount+ crashing problems. I'm debating on whether to contact the journalist to see if he is working on a follow up article. If I can't get satisfaction, I will pursue the possibility of both media and regulatory avenues to engage the problem.

      Sincerely,

      *******************

      Business Response

      Date: 12/24/2022

      Dear ****,

      Thank you for reaching out to us about the issue you encountered while streaming. We understand how frustrating this must have been, and we sincerely apologize for the inconvenience.

      Wed like to make this right, and assist with any streaming issues you may still be experiencing. We will have a supervisor give you a call between 9 AM - 6 PM ET to the phone number you provided here.

      Your experience with Paramount+ is very important to us, and we hope to help resolve this issue for you.

      We look forward to assisting you.

      Regards,
      Paramount+ ****************

      Customer Answer

      Date: 01/12/2023

       
      Complaint: 18620147

      I am rejecting this response because:
      Dialogue continues, but the issues remain unresolved.


      Sincerely,

      *******************

    • Initial Complaint

      Date:12/20/2022

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We have paramount+ premium w/ showtime and it will not stream tv shows. We have tried doing the chat with them and it disconnects, weve tried replying to the email they send after the chat disconnects per the email they send to us and it just send it to us right back and Ive tried messaging them on ********* The customer service lacks. We have also done everything they have suggest on their website to correct the issue

      Business Response

      Date: 12/22/2022

      Dear *******,

      Thank you for reaching out to us about the issue you encountered. We understand how frustrating this must have been, and we sincerely apologize for the inconvenience.

      We've researched your case and saw a member of our *********** team replied to your private message on 12/21/2022 regarding your issue. Please reply to their message for further assistance. You can also call **************** at ***************** days a week from 9 a.m. to midnight ET.

      Your experience with Paramount+ is very important to us, and we hope we can resolve the issue. If you still have concerns regarding this matter, please dont hesitate to let us know.

      We look forward to assisting you.

      Regards,
      Paramount+ ****************

      Customer Answer

      Date: 12/23/2022

       
      Complaint: 18620116

      I am rejecting this response because:this is the only answer I got. This is horrible customer service. It took the m2 days to respond and I still havent gotten an answer back as what to do. Im paying for something that wont even play. 

      Sincerely,

      *******************************

      Business Response

      Date: 01/07/2023

      Dear *******,

      Thank you for reaching out to us about the issue you encountered. We understand how frustrating this must have been and sincerely apologize for the inconvenience.

      We can confirm your case is actively being investigated by our *********** team. They will be in touch as soon as they have an update.

      Your experience with Paramount+ is very important to us and we hope your issue gets resolved soon. If you still have concerns regarding this matter, please let us know.

      Regards,

      Paramount+ Customer Service 

    • Initial Complaint

      Date:12/20/2022

      Type:Sales and Advertising Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On Saturday 12/17 I signed up for a one year subscription to paramount plus. I received welcome email and was able to stream right away. Tuesday 12/20 I go to app and I am logged out. When I try to log in it keeps saying invalid email and password. When I click to reset password it states that email has been sent for password reset but no email anywhere. I have tried online chat via website and ******** to no resolve. I want to make sure I am not charged for subscription as it does not work.

      Business Response

      Date: 12/23/2022

      Dear *****,

      Thank you for reaching out to us about the issue you encountered. We understand how frustrating this must have been, and we sincerely apologize for the inconvenience.

      We've researched your case and saw a supervisor attempted to contact you on 12/23/2022 at the number provided, but was unable to reach you or leave a voicemail, due to the mailbox being full. As a result, a member from our customer care team sent you an email. Please reply to their email for further assistance. You can also call **************** at ***************** days a week from 9 a.m. to midnight ET.

      Your experience with Paramount+ is very important to us, and we hope to help resolve this issue for you. If you still have concerns regarding this matter, please dont hesitate to let us know.

      We look forward to assisting you.

      Regards,
      Paramount+ ****************

      Customer Answer

      Date: 12/23/2022

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ***********************

    Paramount+ is NOT a BBB Accredited Business.

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