Complaints

This profile includes complaints for Paramount+'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Paramount+

  San Francisco, CA 94107-2153

• 

  CNET

  30 Jericho Executive Plaza Jericho, NY 11753

• 

  CBS Interactive Inc.

  1401 W Cypress Creek Rd STE 200 Fort Lauderdale, FL 33309

• 

  Showtime Networks, Inc.

  1633 Broadway New York, NY 10019

• 

  CBS Interactive Inc

  1630 Lyyndon Farm Ct. #A Louisville, KY 40223

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/21/2022

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for a free trial of Paramount+. The show I wanted to watch required I also add Showtime, so I added that feature to my account. Upon making these changes, there was a note that stated my trial would be over and showed a charge date of 10/15/22 for my bill, which would be $129.99, however, they immediately charged my account that day. I made the decision to change my account based upon the date that provided to me as a charge date on the screen where I sign up. I contacted the company to resolve this, and they have continuously refused to honor the charge date their website provided to me. I requested my money back and to have the charge in the date shown, or in the alternative, just canceling the account as a whole and giving me my money back

  Business Response

  Date: 09/22/2022

  Dear *****,
  
  Thank you for reaching out to us about the issue encountered with your account. We understand how frustrating this must have been, and we sincerely apologize for the inconvenience.
  
  We researched your case, and our records show you initially signed up for the Premium Annual Plan, and then upgraded to the Premium Annual Paramount+ with SHOWTIME bundle. The Free Trial offer is non-transferable if you upgrade. Any other promotional offers associated with your Premium Annual subscription will expire immediately upon cancellation, upgrading or downgrading of your subscription plan.
  
  Were sorry for the confusion. As a result, a credit in the amount of $129.99 has been applied to your account. Please allow 7 to 10 days for processing to your financial institution. Your account has also been cancelled, and you'll receive a confirmation email in the next 24 hours.
  
  Your experience with Paramount+ is very important to us, and we hope to resolve this issue soon.
  
  We look forward to assisting you.
  
  Regards,
  Paramount+ ****************

  Customer Answer

  Date: 09/26/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *******************************

• Initial Complaint

  Date:09/19/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Paramount plus has been charging me $10 a month. I cancelled the account according to Paramount + instructions. I was then charged another $10 on 9/17/2002 after cancelling my account.

  Business Response

  Date: 09/19/2022

  Dear *****,
  

  Thank you for reaching out to us about the issue you encountered with your cancellation. We understand how frustrating this must have been, and we sincerely apologize for the inconvenience. We researched your case, and as a result, we issued a refund in the amount of $9.99. Please allow 7 to 10 days for processing to your financial institution. We've also canceled your subscription, and you'll receive a confirmation email in the next 24 hours.
  

  Your experience with Paramount+ is very important to us, and we hope this resolves the issue. However, if you still have concerns regarding this matter, please dont hesitate to let us know. 
  

  We look forward to assisting you.
  

  Regards,
  Paramount+ Customer Service

• Initial Complaint

  Date:09/17/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My Paramount+ Account has been hacked.I could not log into my account, and all attempts to change the password I received no response from the website.I submitted a help request email on Friday September 16. I received a response on Saturday September 17, 2022 telling me the email associated with my account had been changed to ****************************. I do not recognize this email.They then proceeded to tell me to call a phone number which has no human interface, it just has various different numbers to select a recording to go to the web page and read the FAQ's that are useless and none of the FAQ's address a hacked account. It also says to use the Chat which is also useless in the same way and has no human interface, and to respond to the email. I responded to the email 12 hours ago and haven't received a response.My account was hacked. It's possible the hacker has access to my personal information and perhaps even my bank account. I have never, ever, ever seen any company more lax in their security procedures than this.This problem with their customer service NEEDS to be addressed. By law enforcement if necessary.I have uploaded the only email response I have received so far, and the charge from my bank account for the subscription. I just thought all this time I couldn't get in was because of a browser issue. I had no idea for several months my account had been hacked.

  Business Response

  Date: 09/19/2022

  Dear ******,
  
  Thank you for reaching out to us about the issue you encountered with your account. We understand how frustrating this must have been and we sincerely apologize for the inconvenience. We researched your case and as a result, we issued a refund in the amount of $21.51. The refund will be mailed to you as a check at the address you provided to us here and can be expected to arrive in the next 6-8 weeks.
  
  Your experience with Paramount+ is very important to us and we hope this resolves the issue. However, if you still have concerns regarding this matter, please dont hesitate to let us know.
  
  Were happy to help.
  Regards,
  Paramount+ ****************

• Initial Complaint

  Date:09/17/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I pay for premium membership with Paramount plus. I had service issues recently and reached out but did not receive a reply for 5 days. When I finally did hear back I questioned why it took so long but continued to get the same, canned response that was not in any way relevant to the question being asked. Ive been going back and forth for several days now and still they will not answer the questions being asked. Im also having issues with content not being available even though I pay for a premium membership. I questioned that and again, the representatives on ******* refuse to actually answer the questions being asked. Its beyond frustrating.

  Business Response

  Date: 09/19/2022

  Dear *********,
  

  Thank you for reaching out to us about the issue you encountered with streaming. We understand how frustrating this must have been, and we sincerely apologize for the inconvenience. 
  

  Wed like to make this right, and assist with any streaming issues you may still be experiencing. We will have a supervisor give you a call between 9 AM - 6 PM ET to the phone number you provided here. 
  

  Your experience with Paramount+ is very important to us, and we hope to help resolve this issue for you.
  

  We look forward to assisting you.
  Regards,
  Paramount+ Customer Service

• Initial Complaint

  Date:09/14/2022

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Signed up for paramount plus to watch the champions league football matches. Well that was a waste of my time. Paramount offers a horrid service for streaming. The stream is consistently choppy and buggy. All except for the ads, those come in perfectly clear. I looked up every solution, most of which blame the user. Guess what, not a single fix worked. Everything they told me to check was already in place on my side. Had nothing to do with interent as I had an active stream download of about 10mbs. (They recommend 3mbs). I tried it using a browser, a plugin on a browser, my ps4, my roku, and my smart tv all for the same issue to consistently occur. The only other fix i saw was to subscribe to premium which had no ads. If your service is only usable in the premium aspect, that should be your base plan. What a joke. I canceled within 24 hours.

  Business Response

  Date: 09/15/2022

  Dear ***,
  
  Thank you for reaching out to us about the issue you encountered while streaming. We understand how frustrating this must have been, and we sincerely apologize for the inconvenience. 
  
  Please call **************** at ***************** days a week from 9 a.m. to midnight ET, so we can investigate this further! You can also email us at ***********************************.
  
  Your experience with Paramount+ is very important to us, and we hope we can resolve the issue. If you still have concerns regarding this matter, please dont hesitate to let us know.
  
  We look forward to assisting you.
  
  Regards,
  
  Paramount+ ****************

• Initial Complaint

  Date:09/14/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  There is an ad running for **** a month for paramount + including showtime live tv on ******* tv only to find out it is not true. It also shows 30 day trial and when I signed up for it only gave me a 7 day trial and over charged me. I tried speaking to them via chat only to be disconnected when I mentioned the deceptive ad running on ******* tv that prompted me to sign up. They apparently know about the ad only to discontinue the chat several times when mentioned.

  Business Response

  Date: 09/15/2022

  Dear ****,
  
  Thank you for reaching out to us about the issue you encountered. We understand how frustrating this must have been, and we sincerely apologize for the inconvenience.
  
  Please call **************** at ***************** days a week from 9 a.m. to midnight ET, so we can investigate this further! You can also email us at ***********************************.
  
  Your experience with Paramount+ is very important to us, and we hope we can resolve the issue. If you still have concerns regarding this matter, please dont hesitate to let us know.
  
  We look forward to assisting you.
  
  Regards,
  Paramount+ ****************

• Initial Complaint

  Date:09/13/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Paramount+ is a money making SCAM....you pay a higher price for NO Advertisements, and when Paramount makes you sit through a long COMMERCIAL for one of their other shows at the beginning of the show you want to watch, claiming it is NOT a commercial but a Promotion which is to aid you.Then in the Middle of the show, they blast you again with another Promotion and to make it worse, they do it just before where a commercial break should be, not WHERE the break should be...I am sure most people who paid for their ************* are smart enough to view the menu to see what other shows they have.I would be willing to comprise, and accept the First Commercial/Promotion, but the second one I feel is too much.I did file a complaint with Paramount+, Case #********, but they fail to contact me.

  Business Response

  Date: 09/14/2022

  Dear *******,
  
  Thank you for reaching out to us about the issue you encountered. We understand how frustrating this must have been, and we sincerely apologize for the inconvenience.
  
  Wed like to make this right, and assist with any issues you may still be experiencing. We will have a supervisor give you a call at the phone number and preferred time you provided to our ************* team via email.
  
  Your experience with Paramount+ is very important to us, and we hope to help resolve this issue for you.
  
  We look forward to assisting you.
  
  Regards,
  Paramount+ Customer Service
  
  

  Customer Answer

  Date: 09/15/2022

   
  Complaint: 18021565
  
  I am rejecting this response because:

  
  Paramount did called me (I could not immediately answer the phone because being a 70 year old man who needs to be in the bathroom frequently.)  But when I was out of the bathroom, I called Paramount back but **** only left the regular Gate Keeper" number (not even an extension) so I could not reach any HUMAN.
  
  **** then sent me an E-Mail (Please look at the screen shot which I am attaching.) But again, while I did answered it, (about 4 minutes after getting it) I have not received any response.  Also, from this attachment, you can see Paramount only gives out it Gate Keeper phone number so customers can not speak with a HUMAN.
  
  I believe that this proves my point - That Paramount Mistreats its Subscribers!  They call Commercials Promotions and feel that people are too stupid to see how that is wrong.    
  
  I originally said I would think that if Paramount removed the 2nd Commercials from the shows, then they could say we are Paying for and getting AD FREE shows for a premium price BUT since they continue to use Gate Keepers and ignore their subscribers (even with your assistance) maybe someone should have the Federal FCC look into their practices.
  
  Sincerely,
  
  *****************************
  *******, **
  ************
  

  Customer Answer

  Date: 09/21/2022

  On Friday (9/16) morning, Paramount had a young lady call me.  She was very nice & polite, but when I explained my issue { that I was paying for an Ad-FREE subscription and I was getting a promotion/advertisement in the middle of the show } she told me that she agreed with me that this was wrong and that she would look into it and get back to me.
  
  Today is the 3rd Business day since her call and still, I am getting promotion/advertisement in the middle of my shows and NO ONE ELSE from Paramount has reached out to me.
  
  While Paramount may think that this young lady pacified me, my complaint is still what it was on Day One.
  I originally said I would think that if Paramount would removed the 2nd Commercials from the shows, then they could say we are Paying for and getting AD FREE shows for a premium price BUT since they continue to  ignore their subscribers (even with your assistance) maybe someone should have the Federal FCC look into their practices.
  

  Business Response

  Date: 09/22/2022

  Dear *******,

  Thank you for reaching out to us about the issue you encountered. We understand how frustrating this must have been, and we sincerely apologize for the inconvenience. 
  
  We've researched your case and a member of our ************* team is going to follow up with you via email regarding your issue. Please reply to their email for further assistance. You can also call **************** at ***************** days a week from 9 a.m. to midnight ET.
  
  Your experience with Paramount+ is very important to us, and we hope we can resolve the issue. If you still have concerns regarding this matter, please dont hesitate to let us know.
  We look forward to assisting you.
  
  Regards,
  
  Paramount+ ****************

  Customer Answer

  Date: 09/26/2022

   
  Complaint: 18021565
  
  I am rejecting this response because:

  On Friday (9/16) morning, Paramount had a young lady call me.  She was very nice & polite, but when I explained my issue { that I was paying for an Ad-FREE subscription and I was getting a promotion/advertisement in the middle of the show } she told me that she agreed with me that this was wrong and that she would look into it and get back to me.
  
  As of today ((/26)  I am getting promotion/advertisement in the middle of my shows and NO ONE ELSE from Paramount has reached out to me.
  
  While Paramount may think that this young lady pacified me, my complaint is still what it was on Day One.
  
  As far as e-mail...they dont and the phone number they include is a GATEKEEPER number which you can not reach a person.
  
  I originally said I would think that if Paramount would removed the 2nd Commercials from the shows, then they could say we are Paying for and getting AD FREE shows for a premium price BUT since they continue to  ignore their subscribers (even with your assistance) maybe someone should have the Federal FCC look into their practices.

  
  
  Sincerely,
  
  *****************************

  Customer Answer

  Date: 10/07/2022

  Please let me apologies for repeating myself but I want to make sure I am getting my point across.
  
  Paramount+ is a money making SCAM....you pay a higher price for NO Commercial, and when Paramount makes you sit through a long COMMERCIAL for one of their other shows at the beginning of the show you want to watch, claiming it is NOT a Commercial but a Promotion which is to aid you.
  
  Then in the Middle of the show, they blast you again with another Promotion and to make it worse, they do it just before where a commercial break should be, not WHERE the break should be...
  
  I am sure most people who paid for their ********************* are smart enough to view the menu to see what other shows Paramount has.
  
  But WHY am I complaining so much, because I have tried to communicate with Paramount but they use non-reply e-mails and Gate Keeper Phone Numbers so you can not reach a HUMAN.  I am attaching two (2) screenshots with this letter.  The first (130) is their latest response to me and #*** is my response to them.
  
  Please read this part of their response: Premium subscribers enjoy on-demand H323035393239303***H free from advertisements. However, due to streaming rights, a few select shows are required to have 2 brief promotional interruptions. A promotional interruption is a quick, ***** second break in programming to keep you up-to-date on Paramount+ shows or movies. [see attached screenshot 130]
  
  So far NONE of their Commercials have anything I would want to watch.
  
  Again [see screenshot 130] they say: Premium subscribers will also occasionally see short previews. Previews will not appear more than ONCE a day prior to the start of ONE show.  But this is not true, I would see their LONG Commercial before a NCIS Episode, and when I go to watch a 2nd episode, I get another LONG Commercial.
  
  As I have said, I would be willing to compromise, and accept the First Commercial/Promotion, but the second one I feel is too much, and makes their No Commercial claim FALSE!  How is it that they are allowed to make subscribers pay a higher premium and NOT give us what we pay for?
  
  I am not saying you will not try to contact Paramount concerning this, you have, but I would like to ask: ******************* should I now contact concerning Paramounts lying to consumers?
  

  
  

• Initial Complaint

  Date:09/12/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company says they do not offer refunds I do not use the service and I ask for a refund they said that it is their companys policy not to offer a refund I would like a refund

  Business Response

  Date: 09/13/2022

  Dear ****,
  
  Thank you for reaching out to us about the issue you encountered. We understand how frustrating this must have been, and we sincerely apologize for the inconvenience. We researched your case, and as a result, we issued a refund in the amount of $10.59. Please allow 7 to 10 days for processing to your financial institution.
  
  Your experience with Paramount+ is very important to us, and we hope this resolves the issue. However, if you still have concerns regarding this matter, please dont hesitate to let us know.
  
  We look forward to assisting you.
  
  Regards,
  Paramount+ Customer Service
  
  

  Customer Answer

  Date: 09/13/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************

• Initial Complaint

  Date:09/11/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was supposed to be on a free trial and they charged me before the trial ended. I have not even used the subscription.

  Business Response

  Date: 09/13/2022

  Dear *******,
  
  Thank you for reaching out to us about the issue encountered with your account. We understand how frustrating this must have been, and we sincerely apologize for the inconvenience. 
  
  We researched your case, and our records show you initially signed up for the Essential  Monthly Plan, and then upgraded to the Premium Plan. The Free Trial offer is non-transferable if you upgrade. Any other promotional offers associated with your Premium Monthly subscription will expire immediately upon cancellation, upgrading or downgrading of your subscription plan.
  
  Were sorry for the confusion. As a result, a credit in the amount of $10.59 has been applied to your account. Please allow 7 to 10 days for processing to your financial institution. Your account has also been cancelled, and you would need to resubscribe and sign up for the monthly subscription plan.
  
  Your experience with Paramount+ is very important to us, and we hope to resolve this issue soon.
  
  We look forward to assisting you.
  
  Regards,
  
  Paramount+ ****************

  Customer Answer

  Date: 09/14/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:09/07/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for a 7-day free trial. On day five it was impossible to cancel. They give you the run around with every device you try to cancel, but the cancel button never shows up. It should not take five minutes to sign up for a subscription and three hours to cancel. If they make subscribing easy, then cancelling should be the same.

  Business Response

  Date: 09/08/2022

  Dear ********,
  

  Thank you for reaching out to us about the issue encountered with your account. We understand how frustrating this must have been, and we sincerely apologize for the inconvenience. 
  We researched your case, and our records show that you signed up through an iOS or Apple device. We're sorry, but we are unable to manage your account if you signed up for Paramount+ through your device.
  

  To ensure you cancel your Paramount+ subscription, just follow the instructions relevant to your device listed here:: spr.ly/HowToCancel
  

  If you have any further account-related questions, please contact iTunes directly for further assistance using the information below:
  - iTunes: Visit https://support.apple.com/ to contact iTunes Support.
  
  Your experience with Paramount+ is very important to us, and we hope this resolves the issue. 
  

  Regards,
  Paramount+ Customer Service