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Business Profile

Streaming Service

Paramount+

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Streaming Service.

Important information

  • Customer Complaint:
    BBB's profile for Paramount+ was created in August 2004. A review of complaints was done in November 2024.

    For technical and subscription related issues, BBB recommends users review Paramount+ Subscription Terms and Troubleshooting.

    For additional support, please contact Paramount at Contact Us.

Complaints

This profile includes complaints for Paramount+'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Paramount+ has 6 locations, listed below.

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    Customer Complaints Summary

    • 852 total complaints in the last 3 years.
    • 202 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:10/03/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Every time I attempt to unsubscribe from my Paramount+ subscription on their website I get an error message reading "Something went wrong, Please Try Again Later". There is no phone number to call and I attempted cancelling my subscription through every browser I can think of which includes on my phone and on my ******** I looked up resolutions on the internet only to find many other people are having the exact same issue with no way to resolve it.

      Business Response

      Date: 10/03/2022

      Dear ******,

      Thank you for reaching out to us about the issue you encountered cancelling your subscription. We understand how frustrating this must have been, and we sincerely apologize for the inconvenience. 
      Please call **************** at ***************** days a week from 9 a.m. to midnight ET, so we can investigate this further! You can also email us at ***********************************.

      Your experience with Paramount+ is very important to us, and we hope we can resolve the issue. If you still have concerns regarding this matter, please dont hesitate to let us know.

      We look forward to assisting you.

      Regards,
      Paramount+ ****************

    • Initial Complaint

      Date:10/01/2022

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Let me start by saying that Ive been a subscriber of Paramount+ since 2018 (first CBS All Access and then the service transitioned to Paramount+).This is an account of a technical problem Ive been trying to resolve with Paramount+ for over a week now:On 9/22 I called Paramount+ customer support due to not being able to stream 2 specific shows. I explained the problem and after trying several changes, the agent on the line was not able to help and suggested that they might have experienced some issues on their side, and I should try tomorrow. He sent me a mail with the case # (12106068).The next day (9/23) I checked, and the issue persisted. I called customer support again and provided the case #. The agent said that he doesnt see any notes in the case and asked me for all the details again. After I described the problem, all the details, and what was already tried, he said he will escalate the issue. I received the escalation email, but it appeared with a different case # (12111168).The next day I received an email asking for additional technical information. I have replied.The next email I received (9/25) contained irrelevant and incorrect information. I replied that this is not relevant to my case (since it was for ********* and mentioned the wrong information (wrong update version).The next mail (9/26) contained correct information but that was already performed a few days earlier and was clearly mentioned in the previous response.The next email on 9/28 was a word-for-word copy of the mail I received on 9/25 (with the same wrong information). After receiving this email, I called customer support again, and the agent spoke to me for a while (with a lot of holds), and then said she escalated the issue. I have received her escalation email and again I saw a different case # (12152940).Today, on 9/30 I received an email where they apologize for my experience and ask to explain the issue again.

      Business Response

      Date: 10/03/2022

      Dear ****,

      Thank you for reaching out to us about the issue you encountered with streaming. We understand how frustrating this must have been, and we sincerely apologize for the inconvenience. 

      Wed like to make this right, and assist with any streaming issues you may still be experiencing. We will have a supervisor give you a call between 9 AM - 6 PM ET to the phone number you provided here. 

      Your experience with Paramount+ is very important to us, and we hope to help resolve this issue for you.
      We look forward to assisting you.

      Regards,
      Paramount+ Customer Service

      Customer Answer

      Date: 10/05/2022

       
      Complaint: 18154815

      I am rejecting this response because:

      I have waited all day yesterday for the promised call, but it didn't happen.

      Issue still remains.



      Sincerely,

      **** Motels

      Business Response

      Date: 10/08/2022

      Dear ****,

      Thank you for reaching out to us about the issue you encountered. We understand how frustrating this must have been, and we sincerely apologize for the inconvenience. 

      We've researched your case and saw a supervisor was able to reach you on 10/07/2022 at the number provided.

      Your experience with Paramount+ is very important to us, and we hope to help resolve this issue for you.  If you still have concerns regarding this matter, please dont hesitate to let us know.


      We look forward to assisting you.

      Regards,
      Paramount+ Customer Service

      Customer Answer

      Date: 10/12/2022

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********. Although the response provided is very general and doesn't address the specific problem, I see that the technical issue has been resolved after 3 weeks and numerous calls/emails, so I am ready to close the case.



      Sincerely,

      ***************

    • Initial Complaint

      Date:09/30/2022

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      paramount plus has been charging me for a membership subscription all year and I had no idea. I tried to cancel last year and apparently just found out that I have been getting charged for it all year still. I am requesting a full refund for $50.

      Business Response

      Date: 10/06/2022

      Dear *****,

      Thank you for reaching out to us about the issue you encountered with your account. We understand how frustrating this must have been, and we sincerely apologize for the inconvenience. 
      Wed like to make this right, and assist with any account issues you may still be experiencing. We will have a supervisor give you a call between 9 AM - 6 PM ET to the phone number you provided here. 

      Your experience with Paramount+ is very important to us, and we hope to help resolve this issue for you.
      We look forward to assisting you.

      Regards,
      Paramount+ Customer Service

    • Initial Complaint

      Date:09/28/2022

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My subscription ended on September 25th. They attempted to charge my card which was declined and I cancelled my membership. Paramount then proceeded to try and charge my card September 26th and ******* called on September 28th and received an email that my subscription expired. The customer rep apparently handled it. Literally several hours later, you attempt to charge my card again which resulted in my card being closed for fraud. How many times must I ******** not want to renew my membership and to cancel it? I logged into my account and it still say my membership is still active and to cancel it. Despite me receiving several confirmation emails that it was cancelled. This needs to be resolved NOW! If I am charged again, I will *** you at this point.

      Business Response

      Date: 09/29/2022

      Dear Lovely,

      Thank you for reaching out to us about the issue encountered with your subscription. We understand how frustrating this must have been, and we sincerely apologize for the inconvenience. We researched your case, and as a result, weve canceled your subscription, and youll receive a confirmation email in the next 24 hours. We have also stopped collection attempts on your account and you will not be charged.

      Your experience with Paramount+ is very important to us, and we hope this resolves the issue. However, if you still have concerns regarding this matter, please dont hesitate to let us know.

      Regards,
      Paramount+ Customer Service

      Customer Answer

      Date: 09/30/2022

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      Lovely *****

    • Initial Complaint

      Date:09/28/2022

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I paid for annual subscription $89.99 and have been cut off after only two weeks. I can log in on my TV but it sends me to a page to pay again!!!! I have sent many messages to the paramount plus help portal but am getting told they cant find my account! I think the whole thing is a scam!!!

      Business Response

      Date: 09/28/2022

      Dear *****,


      Thank you for reaching out to us about the issue you encountered. We understand how frustrating this must have been, and we sincerely apologize for the inconvenience. 

      We've researched your case and saw a member of our ************* team sent you an email on 09/19/2022 regarding your issue. Please reply to their email for further assistance.

      Your experience with Paramount+ is very important to us, and we hope we can resolve the issue. If you still have concerns regarding this matter, please dont hesitate to let us know.

      We look forward to assisting you.

      Regards,
      Paramount+ Customer Service

      Customer Answer

      Date: 09/28/2022

       
      Complaint: 18139907

      I am rejecting this response because:

      yes, I have received their response where they are asking me to send a snapshot of the deposit into my bank account as proof but Im unable to do this on their portal as they will not respond to me with an email address so I find it very difficult to communicate with them I have written back and given them my credit card details last four digits and first four digits different email addresses that I may have associated with the account and the date of purchase clearly this should be enough information I am detecting fraudulent activity and am very wary of sending them more credit card details they should be able to simply tell me why I can logon but not access my ***************** please can you pass my details on to them and tell them to amend it immediately or ask them to cancel and refund my $89.99


      Sincerely,

      *******************

      Business Response

      Date: 10/05/2022

      Dear *****,

      Thank you for reaching out to us about the issue you encountered. We understand how frustrating this must have been, and we sincerely apologize for the inconvenience.
       
      We've researched your case and saw a member of our ************* team sent you an email on 10/04 regarding your issue. Please reply to their email for further assistance. Your experience with Paramount+ is very important to us, and we hope we can resolve the issue. If you still have concerns regarding this matter, please dont hesitate to let us know.
       
      We look forward to assisting you.
       
      Regards,
      Paramount+ ****************

    • Initial Complaint

      Date:09/26/2022

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Per the terms of subscription, "you can cancel your subscription to Paramount+ at any time through your account settings at paramountplus.com/account and clicking 'cancel subscription.' This is untrue they make you cancel on the device and app you sign up on or they did as of 3:09 9/26/2022.They also sell an "ad free plan" that includes unskippable ads you can't fast forward through every time you open any video on the platform, I'm not sure how to document that or show it to you, but its how the website works.

      Business Response

      Date: 09/27/2022

      Dear Virtue,

      Thank you for reaching out to us about the issue encountered with your account. We understand how frustrating this must have been, and we sincerely apologize for the inconvenience.

      We researched your case, and located a subscription under another email address, vi**wi**[email protected] based off the provided information. Our records show that you signed up through ****** Play. We're sorry, but we are unable to manage your account if you signed up for Paramount+ through your device.

      To ensure you cancel your Paramount+ subscription, just follow the instructions relevant to your device listed here:: spr.ly/HowToCancel


      If you have any further account-related questions (i.e. billing, account changes, cancellation requests etc.), please contact ****** Play directly for further assistance using the information below:

      Call ************** or visit https://support.google.com/googleplay or https://support.google.com/androidtv for Android TV.


      Your experience with Paramount+ is very important to us, and we hope this resolves the issue. 


      Regards,
      Paramount+ Customer Service

      Customer Answer

      Date: 09/27/2022

       
      Complaint: 18132100

      I am rejecting this response because:

       

      I don't have a subscription through ****** play, I've checked the account. The terms of service I agreed to also told me I could cancel on the website, that's our contract and you're already in breach. Please come back into compliance.


      Sincerely,

      Virtue *****

      Business Response

      Date: 10/04/2022

      Dear Virtue,

      Thank you for reaching out to us about the issue you encountered. We understand how frustrating this must have been, and we sincerely apologize for the inconvenience.

      Wed like to make this right, and assist with any issues you may still be experiencing. We will have a supervisor give you a call between 9 AM - 6 PM ET to the phone number you provided here.

      Your experience with Paramount+ is very important to us, and we hope to help resolve this issue for you.

      We look forward to assisting you.

      Regards,
      Paramount+ ****************

      Customer Answer

      Date: 10/05/2022

       
      Complaint: 18132100

      I am rejecting this response because:

      I cannot hold open availability all day tomorrow for a phone call of any length of time. You may either find a specific and mutually agreeable time, letting me know about how long the call will take and the proposed solution, and I will be happy to make time for that, or we can continue in writing. 

      Tomorrow I will be free from 2-6pm pacific time for a call of up to 15 minutes. If you need more time or a different time frame please let me know. I rarely answer unexpected calls so please let me know what time to accept your call.

      Sincerely,

      Virtue *****

    • Initial Complaint

      Date:09/25/2022

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The streaming service does not work . Made 5 attempts to contact customer service and each time they said I would be contacted by email and my complaint would be escalated. How far escalated does a complaint have to be in order to even get contacted by tech support....This is a scam company not worth the trouble !!!

      Business Response

      Date: 10/03/2022

      Dear ****,

      Thank you for reaching out to us about the issue you encountered. We understand how frustrating this must have been, and we sincerely apologize for the inconvenience.

      Wed like to make this right, and assist with any issues you may still be experiencing. We will have a supervisor give you a call between 9 AM - 6 PM ET to the phone number you provided here.

      Your experience with Paramount+ is very important to us, and we hope to help resolve this issue for you.

      We look forward to assisting you.

      Regards,
      Paramount+ ****************

    • Initial Complaint

      Date:09/25/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I paid for paramount plus with showtime essential package (with ads) and it wouldn't let me watch showtime, it just kept taking me to an upgrade screen. So, I tried upgrading to the no ads plan and it still wouldn't let me access showtime. The next day, I could access showtime (they obviously fixed a technical glitch) but I was still receiving ads. I called multiple times, and somehow ended up with 3 cases. I provided screenshots of all of my payment information, I was supposed to receive a callback and never did. After 2 weeks, my entire account was somehow cancelled. So I paid ***** and cannot watch anything. The company now claims they never received the screenshots, despite a customer service rep talking to me on the phone telling me he could see them. It's like they have gone out of their way to ensure they do not fix the problem. This is fraudulent practices to refuse to give a customer what they have paid for, and have provided proof they have paid for.

      Business Response

      Date: 09/27/2022

      Dear ****,


      Thank you for reaching out to us about the issue you encountered with your subscription. We understand how frustrating this must have been, and we sincerely apologize for the inconvenience. 


      Wed like to make this right, and assist with any account issues you may still be experiencing. We will have a supervisor give you a call between 9 AM - 6 PM ET to the phone number you provided here. 


      Your experience with Paramount+ is very important to us, and we hope to help resolve this issue for you.


      We look forward to assisting you.


      Regards,
      Paramount+ Customer Service

    • Initial Complaint

      Date:09/24/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I keep getting advertisements thats not related to me. I have a few people from my work that do searches for women with heavy periods and I get the advertisement for my ****** and a neighbor downstairs from me does have psoriasis so I get those commercials. Over and over and over again I cant stand it. If you want to use targeted tv please put on anything that pertains to Botox, new hairstyles, new season clothes for women and men. Please no more my Ambry, or o psoriasis plus one more that keeps coming up and up and up and up again and its a new one its for people that have one kidney and I know the person that I work with that has one kidney so can you please take that off my list. Thank you *************************** thats it

      Business Response

      Date: 10/01/2022

      Dear *******,

      Thank you for expressing your concern about the type of ads you are receiving. We want you to know your comments are integral in helping us shape future customer experiences, and we greatly appreciate your thoughts on the matter.  Weve also passed your feedback along to our product team for consideration.

      Again, thank you for reaching out to us about this.

      Regards,
      Paramount+ ****************

    • Initial Complaint

      Date:09/22/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I recently subscribed to paramount plus on my laptop for a year subscription. I am unable to watch anything on my laptop which is the purpose of the subscription. It says this video is unavailable for every video. I want a full refund because I should not be charge for a service if I can't use it how I want to. Also, I cancelled my subscription I want a confirmation that my subscription was cancelled and to make sure I'm not charged.

      Business Response

      Date: 09/23/2022

      Dear ******,

      Thank you for reaching out to us about the issue you encountered. We understand how frustrating this must have been, and we sincerely apologize for the inconvenience. We researched your case, and as a result, we issued a refund in the amount of $49.99. Please allow 7 to 10 days for processing to your financial institution. We've also canceled your subscription, and you'll receive a confirmation email in the next 24 hours.

      Your experience with Paramount+ is very important to us, and we hope this resolves the issue. However, if you still have concerns regarding this matter, please dont hesitate to let us know.

      We look forward to assisting you.

      Regards,
      Paramount+ ****************

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