We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Streaming Service

Paramount+

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Streaming Service.

Reviews

This profile includes reviews for Paramount+'s headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Paramount+ has 6 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Review Ratings

    1.11

    Average of 105 Customer Reviews

    Want to share your experience?

    Leave a Review

    Review Details

    • John D

      Date: 08/04/2024

      After 8 months and multiple app Upgrades the Paramount+ TV app remains unwatchable. I have the ************* as a ******* subscription perk yet I am unable to take full advantage. It won't open 75% of the time; audio is out of synch with most movies; audio on some offerings is so terrible you can barely hear, but ads boom clearly; playback skips and freezes constantly; trying to escape the app will freeze my TV. Overall, this is a ripoff, I believe, to force basic version subscribers to upgrade. Not going to happen. If it doesn't improve in 30 days a formal complaint will be filed.

    • Angeleen I

      Date: 07/31/2024

      Very crappy company even when you havent used your subscription and cancel it they still charge your card for past due balances. All fine and dandy if I had been using it I thought it was like ******* and Hulu and your account was put on hold if the payment didnt go thru but obviously not. Prob will never use nor give them my money ever again!

    • Daneea S

      Date: 07/27/2024

      I think a negative one star has been earned today, but they forcing me to leave one star just like yall are forcing these whack feeds. I dont know how much yall deal with CBS is, but no amount money should have yall acting like grown adults in the real world dont argue. Cutting the feeds every 5 minutes because something is happening that doesnt fit the American dream narrative is crazy. How do you offer 24/7 feeds but the feeds are off for most of the day? When does the 24/7 start? **** might need to go back to the drawing board about this one, speak with the production of Big Brother and let them know they are dragging yall streaming service down. I mean it already ***** with the delays and the weird thing about rewinding. Ruining a show thats been on for 20+ years is a choice. Maybe if the people yall cast werent crazy, yall wouldnt be scared every time someone slightly raises their voice. Whew child figure this out before yall lose some money.

    • Mike Z

      Date: 07/07/2024

      Very shady business practices. I had previously purchased the streaming service and then after canceling was sent an email with an offer to get a free month if I resubscribe. I canceled before that month was up yet my credit card was charged. I chatted with customer service and other than the hassle of being disconnected a couple of times and being offered an additional free month in lieu of a refund, was eventually refunded for the erroneous charge. Then I received another email offer for another free month if I come back and resubscribe again, which I decided to do. To make make sure I wasn't charged for additional months, I canceled the next day, which as usually was prompted that I would have access to the service through the end of the current billing cycle. For the price, I don't believe they have enough new content to justify the subscription cost, but if they want to give me an extra month to see if they drop new content, why not? I noticed a couple of days later that my credit card was again charge. This time when I was chatting with their customer service, I was disconnected 3 times, needing to reconnect and start over. Suspiciously the connection seems to be "lost" each time I demanded a refund of charges made in error. The first response was that they have a no refund policy but offered me an additional 2 months of free service. At this point I had been reading other accounts from other users, going back a year, who had the same experience and some being charged again before the completion of those 2 months. This time I again demanded the charge be refunded and was asked to send them the email with the free offer, being disconnected again after. On chat #3 was informed while they had a no-refund policy they would issue a refund as a "one time courtesy." My subscription was then terminated immediately. I'm guessing most people don't have the time or energy to fight back against these false charges which is why they continue to operate this way.

    • Jeff U

      Date: 06/24/2024

      Gave me 2 months free to keep me then continued to charge me

    • Ashlee w

      Date: 06/08/2024

      horrible . Told me i didnt have an account through apple but i did . Just horrible company !

    • Jonathan L

      Date: 06/08/2024

      My employer offered all of its employees a promotional code for 1 year of free trial service. I followed all the prompts and redeemed the code successfully. After 6 months my streaming subscription has never worked. I contacted customer service via their chat box on the company's website. After being giving the run around for a couple of days, I was finally escalated to a supervisor who tried to say that I did not have an active account or subscription and to contact my company for a new code which I had already done. To add insult to injury the supervisor attempted to offer me a paid promotion which I kindly informed her was a violation of consumer practices as it constitutes as "bait and switch" After talking in circles for over an hour the supervisor refused to escalate this situation to the technical support team even though I vehemently expressed concern with the fact that this could be happening to other individuals experiencing the same issue. Basically the only solution they offered me for waiting over six months to receive a promotion was an apology and a paid promotion. "Bait and Switch" is not customer service. Please review these practices and apply appropriate changes as you are losing business through poor promotion and it negatively is effecting your overall brand and lifting up your competition via other streaming services and potentially piracy for the content that is solely owned by paramount. The members who work diligently to create the content in which you are streaming deserve the right to be properly paid on the basis of accurate ratings and subcribers.

    • Shane S

      Date: 06/06/2024

      The app for ********** devices is absolutely horrible... It's been upwards of a month now where I can't get anything other than error 6000 on anything I try to play on either of my ********* devices (and older Pro model & a newer "tube"/"pipe" model. I have access to it through ******** & was considering paying the discounted price for additional Showtime programming, but seeing as this is a continuing issue (which has quite frankly destroyed my trust in them; even if I did start paying into the Showtime plan while the app is working, I have no trust that it would continue working after this long of not being able to use it on my primary streaming devices), I don't think that will ever be happening...I will point out that it works on my phone however, that's not saying I intend on watching a movie over my phone & screencasting it to my streaming device from my phone isn't really an acceptable workaround to elevate a consideration of paying more into it... It seems that the recorded content may also be working through the app on my VIZIO TV, but not the ******* content.I've considered closing my account so that they won't be gaining any more funds through my ******** subscription (still might if it's not fixed soon).

    • David S

      Date: 05/24/2024

      NEGATIVE STARS IF POSSIBLE!!!All you need to do is look at the reviews below. I promise you, it is not worth the frustration to purchase Paramount+. Buffering issues are constant. They never go away. Even kicks you out of the app saying "Sorry we are having trouble with this app". I don't have issues with any other streaming app. When you finally reach customer service, if you can, they try to blame your setup and system. People need to stop buying so that they actually fix the issue. I think a class action lawsuit might be in order.

    • Patty C

      Date: 05/02/2024

      Paramount Plus has no customer service department. There is no way to see your account or payment history. No website. Once they have your credit card you're screwed. Avoid them like the plague.

    Paramount+ is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.