Reviews

This profile includes reviews for Adobe Systems, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Adobe Systems, Inc.

  345 Park Ave San Jose, CA 95110-2704

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  Adobe Systems Inc

  7930 Jones Branch Dr Fl 5 Mclean, VA 22102-3396

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  Adobe Systems Inc

  41700 Vaquero Ct Fremont, CA 94539-3914

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  Omniture, An Adobe Company

  550 Timpanogos Cir Orem, UT 84097-6212

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  Adobe

  10490 Little Patuxent Pkwy Ste 200 Columbia, MD 21044-4960

Review Details

• Review fromandrew s

  Date: 03/20/2023

  1 star
  I was directed to Adobe to subscribe to the starter plan for adobe XD. This was for a UX course and required to complete the work. upon accessing adobe I was provided with every solution aside from the Adobe XD starter plan. I attempted to look through all the sources and found no answer. When I contacted the customer support I was informed that the only way to acquire adobe XD starter plan for free was to put card information in for the 7 day free trial, and when I cancel the plan then i will begin the free starter plan. I was put off by this, but because I needed it for my course I proceeded to purchase the app. Once purchased I was unable to download the one app i needed. I have looked through a variety of sources and it looks like I don't have to even have a paid subscription because XD starter plan is free on the web. But i am unable to access any of it because I have to purchase a higher tier in order to use the app. I feel that the Process is extremely predatory and should be looked into before a law suite comes into play.

• Review fromAreca H

  Date: 03/17/2023

  1 star
  If I could give this zero stars I would. I have tried to cancel this subscription on multiple occasions only to be met with road blocks. I was charged again this month and while I was able to navigate the site slightly faster than before, once I selected the cancel button, now if I submit I have to pay $89 for early cancellation. These companies continue to us bate and switch tactics that prey on its customers. The lack of response from the business lets us know that they only care about money and not the customers who no longer wish to use their product. Shame on you. I couldnt add a document, this is a screenshot of todays attempt to cancel again. Hopefully this helps others. 12:45 &12m 100 Cancel Plan St Goldens, were sorry youre thinking of leaving Which of these describes your experience? Not the right product for me [ Too hard to learn Change Plan Technical issue Only need occasionally Too Expensive ~ Other (please specify).Comments (optional)This is the 3rd time I have attempted to cancel this subscription. I continue to be charged monthly. I am on my way to the BBB Vour current nlan details AA & account.adobe.com Details Canceling your plan today means:You'll be charged an early cancellation fee:US$89.97 As part of the original subscribed agreement, this fee will apply if you cancel now and end your annual commitment early. Learn more.AA & account.adobe.com -so basically you can never cancel without giving them more money. This should be against the law.

• Review fromJustin P

  Date: 03/03/2023

  1 star
  Adobe makes it almost impossible to cancel your subscription if you are a business account. There are many places to add licenses, but you can't cancel them. I had to chat with customer service and it took over 30 minutes of debating it with them (I had to ask them to cancel more than 10 times). Then when they finally said they would cancel, they said their system wasn't working and they can't cancel it right now. They said it should be cancelled in ***** hours, but now I have to go in and make sure it is cancelled. The whole thing felt unethical.

• Review fromLynne D

  Date: 03/01/2023

  1 star
  I signed up for what I thought was a free trial for a suite of products. I found they were not what I needed or could use. I kept trying for a paid month. However, when I try to cancel, they say there is a nearly $200 cancellation fee. The product costs $60 month and I cannot use it. They should not be able to continue charging $60 month for a product I cannot use and do not need. They should not be able to charge a fee for canceling.

• Review fromCari L

  Date: 02/27/2023

  1 star
  Our issues have been very similar to the others below. We tried to cancel our subscription after so many phone calls and crazy ridiculous time spent. We thought we finally had it canceled, but the charges kept showing up on our credit card bill. When we called AGAIN, they said they couldn't find the account and didn't know why the charges were still occurring. I'm a former insurance regulator, and there is no way our department would let an insurance company bill people endlessly even after they had requested to end the policy. We would have fined the heck out of Adobe, put them on a remediation plan, and a stiff cease and desist for predatory behavior. I'm going to log a formal complaint with the ************************ and I suggest you do the same ftc.gov

• Review fromBill M

  Date: 02/18/2023

  1 star
  I participated in a one-month free trial of Adobe Pro. Near the end of the free trial, I went to my account to cancel the account so I wouldn't be charged. There was no method for canceling it. I searched high and low on the website and couldn't find a way to cancel the account. I ran out of time that day to look and had to stop. When I got back to it, the deadline had passed and I'd been charged for it.I tried to contest the charge, but to no avail. For the next six months I tried to cancel the account. Finally, today, after spending more than $120 on a product I didn't need or want, I successfully canceled Adobe Pro and went back to free use. In the follow up customer service survey, I commended the rep who helped me today, but I said that overall customer service is horrible, and that hiding cancelation information from customers is unethical.

• Review fromTahmeed K

  Date: 02/15/2023

  1 star

  Tahmeed K

  Date: 02/15/2023

  I tried countless times to cancel my subscription during the free trial period and could not. The https://auth.services.adobe.com/en_US/deeplink.html#/ verification page always failed. I tried several different browsers, PCs, and different days, and it was always the same. They were making it seem as if they were making the process impossible on purpose. Every time, I would start a chat to try and cancel the subscription, and they would bounce me from person to person until the chat eventually disconnected on its own in some way or another, or they would wait you out until you had to leave. When I made an email complaint after the fact about my frustrations, they extended me three months of free service; I never asked for that, and as I already detailed, I tried to cancel during the original free trial. Today when trying to cancel before the "three free months ended, they told me that I would be billed some ridiculous charge because I went past my free trial, and as per the terms and conditions, that meant that I agreed that if I canceled early that I would pay the fee. These are such unbelievably predatory and underhanded methods by Adobe. I told them that I still wanted to cancel and that I would dispute the charge with my credit card company if they tried to bill me a cancellation fee. They kept bouncing me around again until the chat magically disconnected with the third tier of person I was bounced to. I'm going to share this with as many places as I can; it's truly outrageous. I wish there weren't a character limit so I could share my chats' transcripts. I now have three saved chat sessions of these deceptive practices saved in a Word file.

  Adobe Systems, Inc.

  Date: 03/22/2023

  Apologies for the poor experience. We understand that the support experience was less than adequate, and the agents should have handled the situation differently. We would like to assure you that feedback will be shared with the agents who handled your request.We have cancelled the subscription along with a refund of all the charges incurred. There won't be any other charges billed against the subscription. The credit will be processed on the same payment method in 5 to 7 days.Adobe Case#ADB-28607481-L4W9 HTYAGI

• Review fromKimberly

  Date: 02/08/2023

  1 star
  If I could put a zero star rating I would. They are thieves. I have a screen shot of my cancellation. They kept billing me. I called and customer service said for me to just call my bank and have them stop payment. Huh?
  Why is it so hard to cancel. I complained to my friend who also had such a bad experience that she had to cancel her card to get the insanity to stop! How is this legal???

• Review fromM Cruz

  Date: 02/06/2023

  1 star

  M Cruz

  Date: 02/06/2023

  The worst company to try and Adobe shouldn’t be allowed to charge you the double of the price to cancel nor be charged and continue to be charged after the 7 day FREE trail.
  I tried to speak with them but it was a waste of time. Do NOT give them your information or this can happen to you as well.

  Adobe Systems, Inc.

  Date: 03/22/2023

  Apologies for the poor experience. Our records indicate the support staff has canceled the subscription along with the refund of the only charge billed. Adobe Case # ADB-********-H9Q3 HTYAGI

• Review fromJulia A

  Date: 01/10/2023

  1 star

  Julia A

  Date: 01/10/2023

  Out of several eLearning solutions to choose from, we selected Adobe Captivate based on their advertised features and the fact that they are supposed to be the "top" eLearning creation tool in the industry. They do NOT live up to their reputation. The tool has an extremely steep learning curve (this from a person known to her peers as the "technology guru"). Their conversion tool from PowerPoint is a joke. You have to build the entire training in PPT first, then it imports a video of the slide that cannot be changed except in PPT. If I have to build the training in PPT, why do I need Captivate? If I copy and paste one item at a time from PPT to Captivate, the assets come in HUGE and I have to resize them. Their review tool requires a download and isn't that functional. Half the time audio doesn't play and it's glitchy. It takes hours to create a custom template and theme. There's no way to break the training into "modules" or "scenes", so it's all in one long chain. I have to manually break the slides up into "scenes" in the Table of Contents. There's no way to make the notes pages visible to clients in the player. There are some assets such as interactions and states, which if I add audio to them, there is no way to caption that audio (resulting in training in violation of Federal laws). They have very few (and mostly useless) animation options. And their only real support option is the Adobe Community - in other words they are not paying anyone to support their products. I've used three months of a one year "VIP" license for our team, and we've decided not to use it anymore. I've reached out to customer service to find out if we can cancel and get any portion of our money back, with NO RESPONSE to two emails and three phone calls. STEER CLEAR! If Adobe was once an industry leader, they are no longer so.

  Adobe Systems, Inc.

  Date: 01/25/2023

  Apologies for the poor experience. We understand that the support experience was less than adequate.
  
  Our records indicate that the membership stands canceled and a complete refund of USD 1304.71 was processed on 11th January 2023 to the same billing method updated on the account.
  
  Case# ADB-XXXXXXXX-B2V8
  (NIKHSHAR)