Reviews

This profile includes reviews for Adobe Systems, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Adobe Systems, Inc.

  345 Park Ave San Jose, CA 95110-2704

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  Adobe

  10490 Little Patuxent Pkwy Ste 200 Columbia, MD 21044-4960

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  Adobe Systems, Inc.

  10 Barretts Road Hudson, MA 01749-2883

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  Adobe Systems

  3585 Jones Ln Gainesville, GA 30507-8818

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  Adobe Systems Inc

  601 Townsend St San Francisco, CA 94103-4907

Review Details

• Review fromLauren C

  Date: 12/19/2022

  1 star

  Lauren C

  Date: 12/19/2022

  The most corrupt business model ever. I signed up for a free trial, then canceled almost immediately as I found I couldn't use the product for my intended purposes. Turns out, the canceling process is deceiving -- even if you sign up for a suite of products, you have to cancel each individually, rather than canceling the entire thing at once (even though you subscribe to everything at once...) I discovered I had only canceled one of the products and I was being charged a monthly fee for the other. I went to cancel and they wanted to charge me over $90 for an "early cancelation fee". I contacted support and they continued to say that I signed up for a year contract so I have to pay the fee. Eventually, after a lengthy conversation with a bot and then an agent, I got in contact with a supervisor and they are canceling without the fee "as a good will gesture" (lol). Businesses that purposefully trick people into recurring payments should all be called out. I will absolutely never use their products again.

  Adobe Systems, Inc.

  Date: 01/03/2023

  Apologies for the poor experience. We found that the customer subscribed to a 7-day trial for Illustrator on 12 Oct 2022. Post 7 days trial, there is a grace of 14 days where customer can cancel and get their money back. We understand that the customer contacted support & the agent shared the information as per the terms and conditions: https://www.adobe.com/legal/subscription-terms.html#01 and cancelled the subscription without any fee and with 1 month's refund. However, as a goodwill gesture we have initiated the refund of remaining 2 months also. The credit of $45.44 will be processed within 5-7 business days to the same payment method.
  
  Adobe Case: ADB-XXXXXXXX-K3F4
  LASHARMA

• Review fromTrista M

  Date: 12/09/2022

  1 star

  Trista M

  Date: 12/09/2022

  I have tried to cancel for 6 days. It will not let me. I can't remove my card thankfully it can't charge the card but for six days it has tried to charge my card 3 times a day. I then finally tried to chat to cancel and TWO times by **** and ******, they tried to make me accept an offer to keep paying for the service and when I said NO they left the chat and wouldn't help me. I then had to call in and he tried to get to my accept the offer TWICE and I still said no, and he put me on hold to "process the cancellation" and I have been on hold ever since for far to long before it finally got cancelled. It should have NEVER took this long and I should not have had to try repeatedly to get it cancelled and for people to blatantly ignore me. The man on the phone was the only one helpful but that does NOT make up for the rest of my experience. Last time they tried to get me to pay monthly I had to pay for SO long or they were going to charge me for months I wasn't even going to use so there is NO way I would pay monthly. I haven't even really used the service in more than half a year so WHY would I want it.

  Adobe Systems, Inc.

  Date: 12/13/2022

  Apologies for the poor experience. I can see the customer contacted and spoke with 2 agents on chat however the chat ended from customer's end due to which customer contacted the 3rd person on phone and he cancelled the customer's plan. Customer can always cancel their plan online by signing into their adobe account. In future if you want to use the subscription for a limited time then you also have an option to choose month to month plan and cancel it whenever you have no use of it.
  
  Adobe Case: ADB-XXXXXXXX-Z7M2
  LASHARMA

  Trista M

  Date: 12/14/2022

  You're hilarious. As the chat did not end on MY end at all. It ended while I was waiting because it said "While this conversation has ended, feel free to come back anytime you need help" when I was still sitting in the chat. I never clicked anything that said end chat, or closed out of the chat, so BOTH of your agents ended the chat, but thank you. I was sitting there waiting for responses I never got. I still have the pictures from the first conversation as well to prove it, so thank you for proving to me another liar protects their employees who refuse to listen.

• Review fromSage H

  Date: 12/07/2022

  1 star

  Sage H

  Date: 12/07/2022

  The worst customer service I have ever experienced in my life and I work in customer service. I had issues that they weren't able to fix which was frustrating, but, what was worse was the quality of service and agents. I waited in total over 3 hours and never got any resolution. I dealt with a total of 6 agents and 4 different disconnected the chat in the middle of my talking with them. I waited over 30 mins for one yes/no answer. They also tried to upsell me during this time and said I wasn't able to talk to anyone or a manger unless I bought a subscription, even though I had talked to agents previously. I completely understand if they can't help me with something, but the customer service was not acceptable in the slightest.

  Adobe Systems, Inc.

  Date: 12/20/2022

  Apologies for the poor experience. We understand that your support experience was less than adequate. We will assess the customer journey and derive measures to prevent issues of this nature in subsequent times. A formal escalation case has been created to address your concerns with adobe support.
  
  Adobe Case# ADB-XXXXXXXX-Z0P0
  HTYAGI

• Review fromMegan M

  Date: 11/29/2022

  1 star
  Whatever you do, do not sign up for any sort of trial or subscription with this company. I missed the free trial cancellation day by a few days and when I tried to cancel, they took a very aggressive stance of trying to sell me a different plan instead. There is an "early termination fee" that they apparently charge even though sign up said "easy cancellation." Here is an actual excerpt of my chat: "customer since the subscription is bound by an annual commitment, any cancellation at this point of time would attract an early termination fee which on your account stands at *** ******. I would suggest to proceed with the *** **** offer which would make the subscription cheaper and 90 credit days help you complete the term . How would you like to proceed?" This was after saying no to three other plans. In what world do they think this is okay? There are plenty of other options on the market right now. Buyer beware, someone should investigate.

• Review fromGina K

  Date: 11/29/2022

  1 star

  Gina K

  Date: 11/29/2022

  called in ( took 3 people and 2 days to get help) to resolve the issue of never signing up for $29.99 monthly charge for Stock. *** never had a need for this service and would have never approved a charge, especially not in June, when I became unemployed. I am very disappointed in Adobe for its sleazy business practices and how all customer service is now overseas and its difficult to communicate. I am searching for a new alternative to Lightroom and Photoshop, and after 15 years with you guys, will look forward to cancelling all services. As a loyal customer, the handling of all ********************** with you guys has been very sketchy over the past few years. I spent 2 hours this morning trying to resolve the issue of the fraudulent charge on my account, and it seems by looking here, that nothing was resolved. Adobe has become a nightmare. Sincerely, Professional Photographers in the business for 20 years.

  Adobe Systems, Inc.

  Date: 12/16/2022

  Apologies for the poor experience. We understand that the support experience was less than adequate.
  
  Our records indicate that 5 refunds of USD 29.99 each were credit 29th November 2022 and the membership in the system now stands as cancelled with not further charges to appear for the Stock membership.
  
  Case# ADB-XXXXXXXX-X4Q4
  (NIKHSHAR)

• Review fromJeffrey D

  Date: 11/20/2022

  1 star

  Jeffrey D

  Date: 11/20/2022

  I was one of the first people to use Adobe Illustrator at my University way back in the early 1990's. I did not use it for my work after ****, and this year, 2022, I decided to use it once again for a project. When I signed up for a free trial it was with the understanding that I would be able to cancel it during the free trial period and if not I would pay a monthly charge of $20.99. I paid one month after the free trial and then decided I no longer required the Illustrator program, so I went to cancel it. Well, low and behold, when I went to cancel my Illustrator account, I was hit with a $100+ termination fee. This detail was not disclosed to me at the onset of my "free trial", or when my free trial became a monthly paid subscription. Due to this unscrupulous business practice I will no longer use Adobe or refer anyone to them. The company I remember loving because of their unique Illustrator program is not the same company that it once was. Poor form Adobe, very poor form.

  Adobe Systems, Inc.

  Date: 12/01/2022

  Hi Team,
  
  Apologies for the poor experience. We understand that the support experience was less than adequate. We have canceled the membership with immediate effect along with the refund of cancellation charges which will be processed within next 5-7 business days.
  
  Refund# USD 110.00 incl. taxes.
  
  Case# ADB-XXXXXXXX-N7J2
  (NIKHSHAR)

• Review fromSam R

  Date: 11/18/2022

  1 star
  I use photoshop for two to three months a year as part of my small business *********** with artists and designers. I tried the free trial for indesign and acrobat dc, and I decided to cancel indesign and get a monthly subscription to acrobat dc. After the trials ended, however, they both lapsed into automatic annual commitments, which I couldn't cancel online without incurring a large fee. I spoke with a customer service representative to change the plans and explain how they had lapsed without my approval, but after that conversation an additional (this time totally unauthorized) charge was applied to my debit card. I attempted to speak with another customer service representative who hung up on me almost immediately. Then I tried to use an online help chat where multiple customer service representatives did nothing to help me except claim to transfer me, and then disconnect. I had to place a stop charge order on my debit card from adobe so they couldn't bill me anymore, and I may have to cancel the debit card if that doesn't work.

• Review fromRyan H

  Date: 11/17/2022

  1 star

  Ryan H

  Date: 11/17/2022

  "early cancellation fee" for a monthly subscription is just plain ugly. They try to force PDF formats down everyones throats and adobe products are garbage. Thats why all the free alternatives to photoshop are ****x better because they aren't inheritnely malaware like every adobe product is. They have no return customers, guess they won't need it since they prey on kids/students

  Adobe Systems, Inc.

  Date: 11/29/2022

  Apologies for the poor experience. We will directly reach out to the customer on his email to assist because the email address mentioned in the complaint does not have any Adobe subscription.
  
  Adobe Case: ADB-XXXXXXXX-L8N8
  LASHARMA

• Review fromRoberto F.

  Date: 11/14/2022

  1 star

  Roberto F.

  Date: 11/14/2022

  Worse customer service ever, So I bought my ********************************************* suite 6 back in 2014, around 2019 or 2020 I started using the new version so I was paying around $ 20 per month, times are no so good now so I canceled the service and I tried to re install my old adobe creative suite 6 and I get this message saying I have an unlicensed app, I called customer service and they told me after 2019 they no longer allow to install older versions even when I paid for it, it shows in my adobe online account, is not a stolen or downloaded illegally from the internet YET Adobe does not le me use something I legally bought

  Adobe Systems, Inc.

  Date: 12/01/2022

  Hi Team,
  
  We will reach out to the customer for assistance.
  
  Case# ADB-XXXXXXXX-Y0J6
  (NIKHSHAR)

• Review fromCierra R

  Date: 11/14/2022

  1 star
  I signed up for a free trial and downloaded the app. After that, all my pdf files were password ********** Files that I was able to open just months ago are now password ********** I never even set a password ** nor did I ask for my documents to be password ********* in the first place. I tried to chat with an online agent but all he kept suggesting was that he gets remote access to my laptop. Why do you need remote access to my laptop to assist me with a password ****** Definitely sounded fishy to me so I didn't give him access. I decided to call and the next agent suggested the same thing. I explained to them that I am unable to open any pdf files and when I send an attachment, the receiver gets the same message stating a password ** required to *******. **************** was absolutely horrible and provided no help whatsoever. Even suggested I delete the app and download it again. I've worked in customer service particularly call centers and we were trained to never tell a customer there is nothing that can be done to resolve their issue. I became so upset and irate because I felt like they were not listening and just didn't care. I canceled my free trial TODAY! I felt like I was scammed. What happened to this company? And I'm keeping an eye out on my account just to make sure I'm not charged for anything because I never got to use it. So, I'm guessing once my account is permanently deleted then they'll release my documents. This place needs to be shut down. How can you place a password ** my pdf files and tell me there is nothing you can do to help me other than remote access my laptop? For a password ******