Reviews

This profile includes reviews for Adobe Systems, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Adobe Systems, Inc. has 12 locations, listed below.

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  Adobe Systems, Inc.

  345 Park Ave San Jose, CA 95110-2704

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  Adobe Systems Canada

  343 Preston Street Ottawa, ON K1S 1N4

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  Adobe Systems

  3585 Jones Ln Gainesville, GA 30507-8818

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  TubeMogul

  1250 53rd St. Suite 1 Emeryville, CA 94608

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  Adobe Systems Inc

  41700 Vaquero Ct Fremont, CA 94539-3914

Review Details

• Review fromMerrilee E

  Date: 08/15/2024

  1 star
  Very deceptive business practices! I opened an account and closed it within the free trial period. One month later, I was charged for the 1st month. I contacted them and was told that I had opened 2 accounts (certainly without my knowledge) and one was cancelled but now I owed a $100 cancellation fee for the unknown and unused 2nd account. It is extremely unfortunate that Adobe seems to have a monopoly on the entire internet system!

• Review fromTerrance O

  Date: 08/14/2024

  1 star
  As part of a college course, I was required to use an Adobe software tool for two months. I paid a monthly subscription fee for two months but then Adobe refused to stop charging my credit card on a recurring monthly basis. I never agreed to an auto-renewal clearly because my college course only required my making two monthly payments. When I contacted ADOBE and let them know I never agreed to a monthly auto-renewal, they said they can only cancel the auto-renewal if I agree to pay a large penalty. The penalty was larger than the price I paid for two months of service. I have now been having to dispute all Adobe charges directly with my credit card company which is a major inconvenience. Bottom line is I would recommend you avoid Adobe at all costs. Every product they offer can usually be obtained by a different provider especially in this AI era we are moving towards. I just want to warn you that Adobe is well known for using deceiving tactics to get customers caught in subscription services that the customer never authorized.

• Review fromKim C

  Date: 08/13/2024

  1 star
  This company should be forcefully disbanded by the **** They deliberately lie to customers about what you're signing up for, using "free trials" to trick customers into signing a 1yr commitment. Among other shady practices. Myself personally I tried to cancel my monthly subscription and had to argue with customer service to get the "Cancellation fee" waived. They then sent me a threatening email saying I owe them money even though their customer service rep agreed to waive the insane (and extremely illegal) cancellation fee!They're lucky I don't bring this to my lawyer. I've never seen or heard of another company doing such blatantly illegal practices. I will never use an adobe product again. I canceled months ago and have no intention of ever going back. I've been using Photoshop for decades but no more. They lost a long time customer and I'm not the only one. This company needs to be investigated.

• Review fromKatherine G

  Date: 08/07/2024

  1 star
  I had to change and cancel an email address and forgot that this address was used to set up my Adobe account. Therefore, I set out to determine how to change it. First, there is absolutely no way to get help with this online. I tried. Even tried the chat. There is also no phone number provided for customer service so I had to ****** it, which I did. When I got through to someone, I could barely understand her English. Once she determined what I needed, she transferred me to a "specialist". After I gave him the same information I gave to the first Adobe employee, he informed me he could not change it either. I hung up out of frustration and once again called so-called "customer service." This ********************** employee could not spell and would not just cancel my service. He kept wanting to put me on hold. I said to just cancel my service. He wouldn;t do it and put me on hold anyway. Then he comes back trying to keep my business. I literally yelled at him to cancel my service. He then said he had the right to tell me his information!!!! I yelled again to cancel my service. Only then did he do it. I have never experienced anything like this. He acted like he was the customer. It was incredible. This company should be fined heavily for its horrible customer relations.

• Review fromBenjamin K

  Date: 08/06/2024

  1 star
  Adobe has a predatory subscription commitment approach. To stop your membership, you have to pay $100. Which just feels inappropriate since there is zero cost to them to end it.

• Review fromCollier J

  Date: 08/05/2024

  1 star
  Adobe continues to try and invoice me although I have canceled my contract with them and paid my invoice in full.

• Review fromBaxter M

  Date: 08/04/2024

  1 star
  Maybe the singlehanded most horrendous experience I've had with a company. Their predatory licensing tactics are honestly revolutionary.

• Review fromRajeev V

  Date: 07/24/2024

  1 star
  Adobe Photoshop Elements 13 Activation failed. No help from Adobe. Was told it's an old product while I can activate Photoshop 4 from 2006.

• Review fromZachary A

  Date: 07/24/2024

  1 star
  I signed up for adobe acrobat with a business account- I was forced to chat with a sales rep for 20 minutes just to cancel... asked them to cancel right from the start and they kept trying to sell it at a cheaper rate.No option to cancel on the site without talking to someone.Support Name: Hafizul TERRIBLE!

• Review fromSteve G

  Date: 07/22/2024

  1 star
  I think it's funny you called and requested to cancel your subscription in April and give you two free months of the products, only to realize you were getting charged nearly $50 in June. Then, you called again last month and told them about the situation, lied to you, and stated they canceled your subscription while showing you an email for proof. This morning, I got charged again and spent about an hour talking to two managers, and threatened legal action if they did not rectify this mess. I told them they have 48 hours to refund all the money they've charged me since April, which is around $100. If you are reading this, save your time, money, and sanity, and DO NOT EVER GET ADOBE!