Reviews

This profile includes reviews for Adobe Systems, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Adobe Systems, Inc. has 12 locations, listed below.

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  Adobe Systems, Inc.

  345 Park Ave San Jose, CA 95110-2704

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  Adobe Systems Canada

  343 Preston Street Ottawa, ON K1S 1N4

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  Adobe Systems

  3585 Jones Ln Gainesville, GA 30507-8818

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  TubeMogul

  1250 53rd St. Suite 1 Emeryville, CA 94608

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  Adobe Systems Inc

  41700 Vaquero Ct Fremont, CA 94539-3914

Review Details

• Review fromDyna M

  Date: 06/25/2024

  1 star
  I canceled my account before the free trial was over and I just looked at my credit card and they've charged me for the past two months. I tried calling and they refused to cancel until I update my payment information. How is this legal?

• Review fromJustin C

  Date: 06/25/2024

  1 star
  ...Oh btw that 7day free trial we rushed you into while allowing for minimal review of byzantine terms and conditions? It's now an annual subscription that, ended within 2 weeks of its inception, incurs a $100 cancellation fee (in addition to the first monthly fee).Software and tech service companies like Adobe share many of the same payment and subscription flows that we as customers have come to expect a certain blanket normalcy out of. for such an important provider to, out of nowhere, inject such a high-stakes charge into the cute little game of "hehe i guess we'll just let you start another free trial with a different email address, oops" is truly bizarre. more bizarre even than photoshop's menu and tool naming.well congrats y'all, you just lost a customer who would've otherwise happily paid you thousands and thousands of dollars over his lifetime. hope that ********************************* tastes sweet

• Review fromLaurie A

  Date: 06/24/2024

  1 star
  If only there were negative starsAdobe would have negative infinity. As a teacher, we only had basic Adobe yet if you needed to customize a PDF, I had to pay for a teacher account. Now that Im an Instructional designer, I got suckered into a trial subscription that I could cancel at anytime. P.S if you attempt to cancel-because you really cant with a PHD in programming-they literally steal your money. This so called fine print is harder to find a honest politician. Im am so angry that this huge company has resorted to underhanded tactics and flat out lies. I am paying for this software that I cannot even use! Sure you can cancel.Adobe isnt it about time you owned up and and acted as though you cared about your customers or maybe your reputation instead of how much you can take?

• Review fromAlivia J

  Date: 06/20/2024

  1 star
  Adobe just might be one of the worst companies on the market right now. To not only charge customers skyrocketing monthly subscription prices but charge them hundreds to cancel AND publicly state that consumers can get sued for using old versions of their product? I couldn't live with myself if I worked for a company with those business practices nor if I was willing to charge working-class people such outrageous prices. Especially for a product that is mid-quality at best. If you're considering subscribing to an Adobe product (you know, because they are now ONLY available as subscriptions), don't waste your time. Read the reviews and realize this company would rather send you to collections after tricking you into paying more than actually provide you quality service and care for their product. Try Affinity, Gimp, Procreate, etc. if looking for a similar product.

• Review fromFreida W

  Date: 06/18/2024

  1 star
  I was unable to cancel a subscription. As soon as I realized I selection a subscription I don't need or will ever use. The basic Adobe is all I need. Now I pay ***** a month for a year before I can cancel. I consider this an unfair practice. I would have to pay a hefty penalty if I canceled before the year. I'm paying for something I don't use. I don't have a business.

• Review fromWilliam S

  Date: 06/18/2024

  1 star
  Nearly impossible to cancel without incurring huge fees! Even tried changing my bank card so they would stop charging me but they charged me on my new card without my permission! Seemed so easy to sign up for "free" but takes alot of effort just to cancel!

• Review fromAlan Y

  Date: 06/17/2024

  1 star
  Cannot use software I paid for but am locked in for two years due to the fine print.

• Review fromTaliesin G

  Date: 06/17/2024

  1 star
  From a B2B (Business-to-Business) perspective, Adobe's license management process is significantly worse than other major software licensing companies such as ****** or ********** Most software licensing companies allow teams or enterprise level users to administrate the number of licenses on their account quite freely. But not Adobe. Adobe requires a whole song-and-dance to remove even a single license outside of their "renewal period," the short period of time just before the annual contract for the licenses renews. Which seems to be how they justify this practice. But many other software licensing companies also make customers sign on to an annual plan paid monthly, so there's nothing really special there.This process that Adobe uses adds significant friction to reducing the monthly costs of a business using their software(s).If you have to have to reduce the number of licenses for any reason, ********************** forces you to contact their representatives through an online chat. The representatives then slowly respond, try at least two or three times to make "special offers" or "discounts" to make you keep the same number of licenses. (Probably to keep the numbers high for the books to look good for Adobe's investors.) On the one hand, the per-unit price of these licenses is significantly cheaper than what Adobe charges for the licenses normally. But on the other hand, the price of the whole set of discounted licenses is still more than just cancelling the several ******************************* seems to be relying on customers forgetting to actually cancel the discounted licenses which they aren't using later, as when the discounts expire, they go back up to full price again.The whole process reeks of anti-consumerism, and really needs a deep-dive by the BBB.

• Review fromVictoria B

  Date: 06/17/2024

  1 star
  My company purchased Adobe acrobat over 10 years ago. Most employees over the age of 60 tend to retire/move on etc., so our IT manager left the company. In leaving, he was angry at a situation or person that I was unaware of. In that, I WAS NOT GIVEN CRITICAL information related to business accounts I now had to manage. I contacted Adobe today to see what options we had to upgrade our acrobat version 10.1.16.13 that we originally paid less than $300-500 for (I believe). I SPENT OVER 2 HOURS SPEAKING WITH 3 DIFFERENT ADOBE REPS, but I got NO HELP as I don't know specific details used to create this BUSINESS account. The IT manager should be the account holder, so I have them his name, his phone number, his email, the company address, the company phone number, the direct desk number (that is now my direct number), I even gave the accountants name that was his manager, but I was told this information was ALL INCORRECT. I was told I need to speak with myself (IT department), then I was told to talk with the reseller. The IT manager deleted his emails, wiped his hard drive (a 3tb backup and 1tb main), and destroyed files related to these things, so tell me how do I do that? I have the Adobe account number, I have the IT manager's ssn, his personal address, his personal **** account number, I have access to software and services he's purchased online, but he removed anything to help me manage my company's business accounts, so please explain to me what options I have to manage software MY COMPANY PAID FOR. Adobe obviously cares more about the money than following any laws pertaining to it, so this will not be the last contact I have with them since NOBODY ACTUALLY HELPED ME DO ANYTHING OTHER THAN RISK MY LIFE FOR MY HEART RATE EXCEEDING 140BPM RIGHT NOW. I understand I'm young and a female, which means I'm treated differently right off the bat, but I just need one person that's mature enough to speak to me like an adult to find a resolution INSTEAD OF BLOWING ME OFF!

• Review fromVicky K

  Date: 06/13/2024

  1 star
  Adobe Acrobat DC is a great software, but their marketing ethics are very poor. In viewing their plans, they advertise the monthly charge, and do not make it clear that you are billed monthly, for a year at a time. When you try to cancel, they charge you a fee. Not only that, I had Adobe customer service phone me, and the representative that called had such a heavy accent, that I could not understand them. During the phone call, they put me on hold, and when they came back the connection kept blanking out, until the line was silent, but they were still connected. I couldn't hear anything. I feet trapped in this subscription. There should be a class action lawsuit. Horrible customer service.