Business Profile
Computer Services
McAfee, LLCThis business is NOT BBB Accredited.
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Reviews
Customer Review Ratings
1.04/5 stars
Average of 145 Customer Reviews
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Review fromDavid S
Date: 03/28/2023
1 starI did not purchase the service yet they set up a trap on a page I was viewing and as a result I am constantly getting pop *** on my screen telling me to set up. I didn't so I keep getting the pop ***. They should not have allowance to do this to individuals who never wanted or even heard of their scam.Review fromThomas H
Date: 03/16/2023
1 starThomas H
Date: 03/16/2023
McAfee antivirus software keeps sending me notifications that my computer is infected with a virus. I have scanned my computer with other software and that software finds no virus. McAfee is sending false notifications in order to get business using false claims.McAfee, LLC
Date: 03/22/2023
Dear ******,Thank you for your review of McAfee. If you are receiving alerts that your computer is infected, but a scan is showing that there are no current threats, then you may be receiving push notifications from your browser attempting to appear as McAfee notifications. We suggest that you take a look at our knowledge base article on how to identify and disable these notifications at ************************************************************************************************. If you need any further assistance, please reply to the email message, I will be sending to you as well.Sincerely,************************* Executive Customer Assistance Team **********************Review fromLaura B.
Date: 03/14/2023
1 starLaura B.
Date: 03/14/2023
******* charged me $90 a month in advance, on an expired debit card. They would not take no for answer. I asked them for a refund and to cancel my services. They kept giving me a run around, and asking questions that was non of their business. I will never do business with McAfee again!McAfee, LLC
Date: 03/17/2023
Dear *****,Thank you for your review of McAfee. After checking our records, we see that a refund was processed on your account, after you contacted our support team on March 14. You should expect to receive your funds within 5 business days of that date. Your subscription renewed, per the terms of our Auto Renewal Program in the McAfee License Agreement, which must be accepted prior to the completion of your purchase. As your subscription was still enrolled in the program, you were charged for the continuation of your subscription. Additionally stated within the McAfee License Agreement, we may receive your updated credit or debit card information from the card issuer or card network, to charge you for the renewal of your subscription, if you are still enrolled in the program.Sincerely,************************* Executive Customer Assistance Team **********************Laura B.
Date: 03/17/2023
After I contacted McAfee and 2nd time and talked to different customer service person. My money was refunded. I also uninstalled McAfee from my computer. The 2nd customer service person was very helpful.Review fromRoger R
Date: 03/12/2023
1 starRoger R
Date: 03/12/2023
We canceled their service in 2020 and we called them . Every year they try to charge our card . We call and argue with them and they refund us our money. We have had to do this every year. I'd love to give them 0 stars if I couldMcAfee, LLC
Date: 03/15/2023
Dear ******************,We are unable to locate any support contact records associated with your email address, Please see my email correspondence for more information. If you have any further questions, I can be reached using the contact details noted in that email. Thank youReview fromDennis K
Date: 03/02/2023
1 starDennis K
Date: 03/02/2023
Mcafee is trying to charge me for their product that I did not order and do not want. They claim that it is on auto renewal, however I have never purchased from them and have no intention to ever purchase from these predators.McAfee, LLC
Date: 03/27/2023
Dear **************, My name is ***************************. I am on the Executive Customer Assistance at ************************ am unable to locate a McAfee account associated with ************************* It sounds like the notification that you received may have been a phishing attempt.I have emailed you directly with my contact information. Please feel free to reply to that email to discuss this issue further.Sincerely,*************************** Executive Customer Assistance TeamReview fromAnnie C
Date: 03/01/2023
1 starLast year 2022 McAfee charge me 2 subscriptions $149.99 each. I called them and canceled my subscription this year they turned around and charged 1 subscription. When I called them he said I never canceled that subscription. They took money out of a credit card that I did a one-time payment out of that did not belong to me and whatever money I had remaining in PayPal they took that the total charge was $149.99 McAfee does not want to refund me the credit card has since been canceledReview fromLisa L
Date: 02/15/2023
1 starLisa L
Date: 02/15/2023
My computer locks up with McAfee. My subscription was auto renewed a couple of weeks ago. I have removed McAfee from my computer and called to cancel my subscription and asked for a refund. I spoke with 2 people and waited on the phone for a couple of hours only to be told that they would have to speak to their supervisor and they would call me back within 48 hours. They called me back in the middle of the night while I was asleep. McAfee makes it very difficult to speak with them.McAfee, LLC
Date: 02/22/2023
Dear ****,Thank you for your review. We apologize for the experience you had with our support team regarding your McAfee account. We will ensure that your service request is flagged for supervisory review. I will be reaching out to you directly to speak about your McAfee account and request for a refund.Sincerely,************************* Executive Customer Assistance Team **********************Review fromMichele H
Date: 02/12/2023
1 starMy McAfee total support is currently unable to be installed on any computer. I learned this after working with their tech support for over 6 hours in a 3-day period. During their attempts to install the software they kept coming up with an error Failed to Install "Sustainability Framework". Supposably they will have a fix for their software issue some time the week of 2/13/2023. I asked for a partial refund as my subscription was from 7/2022 thru 8/2023 and they said no, they cannot do that. So, I am just out of luck. I paid $90.30 for the year, if you prorate that per month it is equal to $7.52 per month. They have $52.00 from me for a service they are not providing. Buyers beware!!Review fromWai L
Date: 02/05/2023
1 starWai L
Date: 02/05/2023
Mcafee sent me 5 emails in one day asking me to renew. The reason I didn't do it was because it killed off another computer of mine with virus already. My one computer is down so I lost money anyways. Beware of their unethical business practice!McAfee, LLC
Date: 02/22/2023
Dear ***,Thank you for your review.Upon checking our records, we were unable to find an account associated with your email address that would trigger marketing or sales related emails from our system. We have heard reports from McAfee customers and non-customers that there are a number of phishing emails being sent to their email boxes. We urge you not to click any of the links in the emails, and if you have further concerns, please forward the email message to ******************************** or contact our support team for assistance at ********************************************************** ******* Executive Customer Assistance Team **********************Review fromMichael S
Date: 01/10/2023
1 starMichael S
Date: 01/10/2023
McAfee changed my billing for 2022 to "multiple" devices and billed me the much higher amount. I noticed this when my 2023 subscription went through. I have only 1 device and it is deceitful to change my billing level without my approval. I should receive my 2022 refund for the "bad faith" billing for multiple devices. It's not my responsibility to catch the change in billing scheme due to poor faith to the customer. Please respond to how I can receive the credit for one device versus "multiple devices" billing ($60 approx.)McAfee, LLC
Date: 01/26/2023
Dear Michael,
Thank you for your review. Our records show that your initial subscription purchase was for McAfee LiveSafe for unlimited devices, with a special discount applied for the first year, as an HP customer. As your subscription was left in our Auto Renewal Program, your subscription was renewed at its full price in 2022, per the terms of the program and our McAfee License Agreement. As your 2022 renewal charge is beyond the 60-day timeframe outlined in our refund policy for renewal charges, we are unable to provide a refund for this transaction. We apologize for any inconvenience.
Sincerely,
*************
********* Customer ***************
McAfee
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