Business Profile
Computer Services
McAfee, LLCThis business is NOT BBB Accredited.
Find BBB Accredited Businesses in Computer Services.
Reviews
Customer Review Ratings
1.04/5 stars
Average of 145 Customer Reviews
Want to share your experience?
Leave a ReviewReview Details
Review fromMary R
Date: 01/05/2023
1 starMary R
Date: 01/05/2023
One star is too many. I was charged for a subscription I cancelled years ago and the computer that used McAfee has been out of use for 10 years. When I saw a charge in 2022, I called to cancel. I did not receive a credit. I saw a charge come through in 2023, called again. I was on hold for over 30 minutes, then got disconnected. I called back, provided the service number. The rep said he sent an email with refund # to an account that is on their records. I told him that email was not active, he rudely stated that the information about the email account would have been nice to have known. When I said he was not very friendly **************** and that I would be reporting McAfee to the BBB because of the charges and poor ****************, he said I was a rude customer. The website does not allow customers to edit their accounts or remove credit cards. I believe this is to force customers to call service and probably give up due to the poor service. Finally, the past charges I see in my statements are done with different **** numbers. I did not authorize or provide any other **** numbers than the one I put in the account. I absolutely feel I was scammed by this company on top of rude ineffective ****************.McAfee, LLC
Date: 01/18/2023
My name is Kandi********. I am on the ********* Customer *************** at McAfee. We have received your complaint and would like to get in touch with you regarding your issue. Â
Please see my email correspondence for more information. If you have any further questions, I can be reached using the contact details noted in that email.
Thank *******************
********* Customer ***************Review fromDavid S.
Date: 12/28/2022
1 starDavid S.
Date: 12/28/2022
Literally a virus, never use this terrible, terrible, terrible programMcAfee, LLC
Date: 01/13/2023
Dear David,
This is Chris ******** with the ********* Customer *************** at McAfee.
We're very sorry to hear that you were unhappy with your McAfee software experience. We appreciate the feedback. If there's anything we can do to assist you moving forward, please let us know.
Sincerely,
Chris *******
********* Customer ***************
McAfeeReview fromDavid H
Date: 12/03/2022
1 starDavid H
Date: 12/03/2022
I was never able to speak to a agent concerning a refund.They put you on endless hold.Tried several times.I was able to speak to a tech advisor;he couldn't arrange a refund.Beware of this company.McAfee, LLC
Date: 12/09/2022
Dear Mr.********
My name is Kandi Pearson. I am on the ********* Customer *************** at McAfee.
After looking into your account I see that you were able to reach our support team and you were able to get your refund.
If you have any additional issues or concerns regarding your McAfee account in the future, please feel free to reply to the email provided.
Sincerely,
**************
********* Customer ***************Review fromCORINNE W.
Date: 11/18/2022
1 starCORINNE W.
Date: 11/18/2022
I AM A FORMER SUBSCRIBER TO MCAFEE'S ANTIVIRUS AND TOTAL SECURITY AND LIVE-SAFE SOFTWARE, BUT I WAS UNSATISFIED BECAUSE MC AFEE WAS NOT ABLE TO PROVIDE A FIREWALL THAT WAS ACTIVELY WORKING, BUT THEY KEPT SAYING THEY WERE "WORKING ON IT." I UNSUBSCRIBED. BUT MC AFEE KEEPS SENDING ME EMAIL SAYING I NEED TO RENEW. I HAVE SPOKEN IN PERSON ON THE ***** TO TELL THEIR AGENT I DO NOT WANT TO RENEW, AND PLEASE TO REMOVE MY NAME AND ADDRESS FROM THEIR MAILING, REMINDER, RENEWAL LIST. THEY MAKE IT VERY HARD FOR ME TO STOP THIS EMAILING, WHICH IS A GREAT NUISANCE. I HAVE SPOKEN TO "LIVE CHAT," "VIRTUAL ASSISTANT," AND A REAL "LIVE" REPRESENTATIVE, BUT THEY MAKE IT VERY, VERY HARD FOR ME TO GET MY NAME OFF THEIR EMAIL LIST. THEY WILL NOT REMOVE, DELETE, MY NAME AND EMAIL ADDRESS FROM THEIR EMAILING LIST, BUT THEY EXPECT ME TO GO THROUGH STEPS 1,2,3,4,5, ETC. THS IS VERY POOR ****************. I WANT MC AFEE TO STOP BOTHERING ME. WITHOUT A FIREWALL, I DO NOT WANT TO USE MC AFEE'S SERVICE. I WANT MC AFEE TO DELETE MY NAME AND EMAIL ADDRESS FROM THEIR EMAILING LISTS. I HAVE DONE MY PART TO DECLARE THAT I DO NOT WISH TO AUTO-RENEW. I HAVE CHECKED THE NEGATIVE BUTTOM TO AUTO-RENEWAL, BUT MCAFEE DISREGARDS THIS DECLARATION AND DECISION. PLEASE HELP ME ACHIEVE TOTAL DISCONNECTION FROM MC=AFEE. THIS IS A *********** OF MY TIME AND ENERGY. IT IS WRONG. IT IS UNBUSINESSLIKE AND ACTUALLY IMMORAL, BECAUSE IT IS STEALING MY TIME AND MY ENERGY AND ROBBING ME OF PEACE.McAfee, LLC
Date: 11/25/2022
Dear Corinne,
Thank you for your review.
We have removed your email address from our mailing list, and cancelled your subscription to stop any additional messages regarding its status. If you continue to receive messages regarding expiration or renewal, please ensure that the email address ends with "@mcafee.com". If the messages are not sent from an official McAfee email address, please note that it is not a communication from our company, and forward it to ****@mcafee.com, so our internal teams can take further action. We apologize for any inconvenience.
If you have any additional questions or concerns, please feel free to contact our support team directly.
Sincerely,
Chris********
********* Customer ***************
McAfeeReview fromHelen S
Date: 09/27/2022
1 starHelen S
Date: 09/27/2022
McAfee has been sending me pop *** many times a day. I keep xing them out but I am tired of seeing the red pop ***. I want to be off their list permanently. This is a great annoyance to me. I had subscribed last year and DO NO WANT TO USE THIS COMPANY ANY MORE. GET ME OFF THEIR LIST IMMEDIATELY. THANK YOU.McAfee, LLC
Date: 09/30/2022
Dear Ms. ********
My name is Cheryl ******* I am on the Executive Customer Assistance Team at McAfee. I want to thank you for working with me regarding your concerns.
If you have any additional concerns in the future regarding your McAfee account, please feel free to contact me directly at +1 669 832 9059. I am available Monday-Friday, from 7am to 4pm Central Time (US). If you would prefer to communicate by email, you may reach me at [email protected].
Thank you for contacting McAfee.
Sincerely,
Cheryl ******Review fromWilliam C
Date: 09/19/2022
1 starOn X-XX-XX McAfee automatically renewed. That was ok. but in very late August I started having issues with laptop with ******* on it. When I contacted ******* about refund they told me I could not get a refund because it had bee more than 60 days since renewal, part of that time laptop was still working. They offered to transfer coverage to another device but I don't need or want coverage. The laptop in question is dead and not being used. People I talked with did not offer to escalate my issue. I feel it is very unfair that McAfee gets to keep my entire renewal amount which I am not using. If there were a rating of minus 5 stars I would have given them that ratingReview fromTiffany P
Date: 09/19/2022
1 starTiffany P
Date: 09/19/2022
Twice in one month this company auto-withdrew money from my account that I did not give permission for.
After the first instance I thought we had resolved the issue they stated my account would be refunded with in 5 business days. On the 5th business day and no refund, I felt lead to check my email and they had sent a message stating, "I needed to contact them to resolve or my issue would be dismissed." I immediately called them back and explained that to my understanding the issue had been resolved and inquired why they had not refunded my account. I had to wait another 5 business days to receive my refund. This morning it happened AGAIN**
I never gave permission for McAfee to auto withdraw ANY funds from my account and this repeated action has disrupted my financial obligations.
I am very upset and hope that this complaint reaches someone in this organization that WILL address this unfortunate issue.McAfee, LLC
Date: 09/21/2022
Dear Tiffany,
Thank you for your review.
Our records indicate that you were able to reach our support team on September 19, regarding the most recent charge made to your payment instrument, and a refund was processed. I will be reaching out to you directly regarding your McAfee account to address any further questions or concerns. We sincerely apologize for any inconvenience you may have faced as a result of your subscription being renewed.
Kind Regards,
Chris *******
********* Customer ***************
McAfeeReview fromDebra F
Date: 09/17/2022
1 starDebra F
Date: 09/17/2022
Beware - my card for autorenewal had expired. I was not aware but would have gladly updated the account had I known. They somehow charged another card I had not authorized on my McAfee account from a different bank altogether. Very scary when the company you are paying to protect you charges an unauthorized bank account for renewal. Is McAfee allowed to steal my bank account info? I spoke at length with McAfee **************** and they thought this was ok policy. :( This should be illegal right?McAfee, LLC
Date: 09/20/2022
Dear Ms.*********
My name is Cheryl Strube. I am on the ********* Customer *************** at McAfee.
I have attempted to reach you directly regarding your concerns with the stored payment information on your account.
Please feel free to reply to my email or call me directly at the phone number provided in my email signature.
Thank you for contacting McAfee.
Sincerely,
Cheryl*******Review fromGME B
Date: 08/30/2022
1 starGME B
Date: 08/30/2022
Today,, August 30th, 2022, I received an email from ************************************** regarding an ***************************************** for $499.99. The email also included "Starting today, the bill has been settled completely. I need to thank you for your understanding while we attempted to move everything settled up." I DO NOT have an account with McAfee.
*************************************************************** ************************
McAfee, LLC
Date: 09/01/2022
Dear Ms.***************************s is not linked to any existing McAfee account. The pricing that you mentioned is not in line with any current McAfee subscriptions. It sounds like you encountered a phishing attempt. We have heard reports from McAfee customers and non-customers that there are a number of phishing emails being sent to their email boxes. We urge you not to click any of the links in the emails, and if you have further concerns, please reach out to our support team at https://mcafee.com/support/contact. You can read more about phishing emails in this article, https://service.mcafee.com/webcenter/portal/cp/home/articleview?locale=en-US&articleId=TSXXXXXX. Please see my email correspondence for more information. If you have any further questions, I can be reached using the contact details noted in that email.
Sincerely,
Lauren *******
********* Customer ***************Review fromlori h
Date: 08/30/2022
1 starlori h
Date: 08/30/2022
I keep going over and over this with this company. They send e-mails stating thank you for your purchase of $499.00 and the charge will show up on my bank statement in 2 days. I just called them a week or 2 ago and cussed them out and here again I get another e-mail. It is hard to communicate with the language barrier and it s so frustrating not being able to communicate. I want them to stop this harrassment NOW. PLEASE!!!!!!!McAfee, LLC
Date: 09/01/2022
Dear Ms. ********
Your email address is not linked to any existing McAfee account. The pricing that you mentioned is not in line with any current McAfee subscriptions. It sounds like you encountered a phishing attempt. We have heard reports from McAfee customers and non-customers that there are a number of phishing emails being sent to their email boxes. We urge you not to click any of the links in the emails. You can read more about phishing emails in this article, https://service.mcafee.com/webcenter/portal/cp/home/articleview?locale=en-US&articleId=TSXXXXXX. Please see my email correspondence for more information. If you have any further questions, I can be reached using the contact details noted in that email.
Sincerely,
Lauren********
********* Customer ***************
McAfee, LLC is NOT a BBB Accredited Business.
To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.
Why choose a BBB Accredited Business?BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.