We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Money Orders

Xoom Corporation

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Money Orders.

Complaints

Customer Complaints Summary

  • 55 total complaints in the last 3 years.
  • 14 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:02/10/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 01/08/2021 i got an email stating that I can no longer use PayPal services and my funds will be held for 180 days afterwards I will be able to withdraw to the bank account linked to my profile, well over a year since my PayPal (Fully verified) was permanently limited I havent heard anything and its not letting me withdraw to my bank account, sent countless emails, tried reaching them through social media even spent hours on the phone they keep transferring me from one department to another, so many times I was told that the case has been escalated but I never got any response. I just need this issue to be resolved.Heres the Ref ID -*****************

  • Initial Complaint

    Date:02/09/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Hello! I am reaching out to file a complaint as I feel I was wrongly banned from using paypal. I was advised via email and then by customer ********************** that I was ************ limited" for "the sale of sexually oriented materials or services", which I have never done any such thing using paypal. I have used this account since 2017 and after going through all of my transactions nothing indicates I purchased or sold sexually oriented material.When I spoke to customer ********************** I was told they would not help me and any attempt to get the decision rescinded would be automatically denied. I also asked exactly what I had done that was considered sexual in nature but they refused to give me any straight answer only telling me "its in the User Agreement". The representative then told me he had a person who was banned for selling hemp rope, but directly after that said he couldn't find out why I was was banned. I rely on paypal for sending/receiving money for household bills as well as digital goods purchasing as I am a content creator and often times must use paypal to buy assets for creating avatars for a video game called VRCHAT. I also use paypal to pay for a credit card which I opened through them. 90% of my purchase history with paypal has been for video game related items be it donating to a community I was part of or buying art commissions for the community I run. I also recived money from people for running video game servers for games like GMod. **** ************* have never had any issue with Paypal before and was never even notified there were any problems, which had I been told I could clear up for them. I have attached ALL records dating 2017-2023 of my transaction history as well as the email i was sent by paypal telling my i cannot do business with them anymore.

  • Initial Complaint

    Date:02/09/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Transaction Txn# XMM5CWGM was made through Xoom service to the ***** bank account in ***** which was done on 11/20/2022 for a transfer of ********** INR (3000$ USD) . It was incorrectly sent to another Account No : ************ . There was no name to account number match check done before the funds being deposited. Upon contacting Xoom customer **********************: ******************** sent money to Punjab national bank and they distributed funds to ***** bank India. Now Punjab national bank asked ***** bank to reversal of funds. Punjab national back are awaiting response from ***** bank.It has been 80 days and havent received any update or correspondence on this, making numerous calls, each time I am being told that they are still awaiting a response. There is no upper level to customer ********************** representative for the matter to be escalated.An organization cannot wait for so long for an update. I feel that we are being deceived and struck.I was told during my initial conversations that the funds can be reversed by Xoom while you await the funds from your partners in *****. These funds are sent for a medical emergency and we have people waiting in desperate need.Could you please help have Xoom reverse the funds to my account as soon as possible.I am attaching the receipt and emails sent to Xoom.

  • Initial Complaint

    Date:02/09/2023

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Im not even sure who to report this to. PayPal will not let me cancel my account because they permanently limited it. According to the website, because I breeches their user agreement. I had not been notified of this until I logged in (they advised I should have received an email). After contacting them through various avenues, I called them and recorded the call. They refused to tell me how I breached their user agreement. I wanted to resolve the issue but they wont let me. Now, they have my social security number, bank account, and an opened account that can incur fees. When I asked that I wanted to cancel my account and thus I wanted to clear the reason for the limitation, they advised me that it was all proprietary. Thats my social security number, bank account info, and the reason for the account limitation. This needs to be addressed somehow as, at this point, they are taking and keeping my information.

  • Initial Complaint

    Date:02/08/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Me limitaron la cuenta permanentemente sin hacer nada * necesito el dinero que tengo en la cuenta

  • Initial Complaint

    Date:02/08/2023

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was on a 4 payment plan for a purchase. My payment was received. I then received an email stating that I had overpaid and was due a refund. Now they keep debiting my account for the payment which has caused ****** in overdraft fees. They are telling me I made 5 payments on a 4 payment plan but yet I still owe a payment in the amount of ******.

  • Initial Complaint

    Date:02/08/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Hello,My PayPal was limited wrongful and I ask this be reviewed

  • Initial Complaint

    Date:02/08/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My PayPal account was permanently limited.. without specific reasons

  • Initial Complaint

    Date:02/07/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    PayPal has randomly permanently suspended my account without providing any reasoning as to why. I have not made any illegal purchases or purchases against their terms of service. I used PayPal for most of my online payments and I'm not sure why I'm being penalized for no reason. I've not been able to get anything back from PayPal. I've called and they've told me they're not able to see why the account was suspended. I'm just trying to regain access to my account so that I can continue on my way please.

  • Initial Complaint

    Date:02/06/2023

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    There was a false chargeback done in my account through mastercard, my PayPal history shows the the amount in question was a legitimate amount sent to me and even confirmed but the sender 3 times to the merchant and to PayPal yet they refuse to reform my funds they held until 75 days which had put my account in negative which I had to fix and had taken away the money I had in there which is rightfully mind and holding it till 75 that does not being to mastercard. I'm getting no help from anyone at PayPal and their attitude toward the whole situation is oh well you just have to wait.

Xoom Corporation is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.