Reviews

This profile includes reviews for eBay Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  eBay Inc.

  2065 Hamilton Ave San Jose, CA 95125-5904

  
• 

  E-Bay

  P.O. Box 2179 Carol Stream, IL 60132-0001

• 

  eBay Inc.

  2300 Traverwood Dr Ann Arbor, MI 48105-2196

• 

  ebay seller

  42183 fairview drive Canton, MI 48187

• 

  eBay Inc.

  52 Henry Street, 3rd Floor Detroit, MI 48201

Review Details

• Review fromDamien A.

  Date: 08/05/2022

  1 star

  Damien A.

  Date: 08/05/2022

  **** changed the way you get paid. Very enticing headlines about getting paid immediately. All click bait to get you back to selling with them. I followed the instructions sold an item and get this. Item has shipped and delivered, the customer has it. Guess where my money is? In limbo. Again a member for years and now we need 48 hours to verify your info. Then you try to change to payment after **** says your bank is verified only to be met with another red flag. This is why I avoid selling on that trash site. They got their fees, buyer got item, I still have not been paid. Awesome.

  eBay Inc.

  Date: 08/09/2022

  Hi Damian,
  
  Thank you for sharing your experience. Although we are unable to discuss account specific information within this channel, we are happy to provide general information regarding our policies and procedures.
  
  In the interest of maintaining a safe trading environment, from time to time we ask our sellers to verify contact information and business practices before they're allowed to continue selling on ****. In addition, we *** require sellers to provide proof of merchandise for items listed. Not only does this helps us understand a seller's business growth and selling goals better, but it maintains a trusting community.
  
  If you're unable to provide this information, or if we're unable to verify the details you provide, we won't be able to process your payments. Please understand that because **** must adhere to certain legal and compliance obligations outlined in our Payments terms of use, we *** be required hold funds in certain circumstances.
  
  Even after verification, funds can be held for numerous reasons to encourage best-selling practices that promote successful order fulfillment. We also hold funds from transactions to mitigate loss for **** should buyers open claims/disputes. This reduces the need to seek reimbursement from sellers or attempt to charge their payment methods, as we already have the funds on hold.
  
  Kindly note that we evaluate every transaction at the time of checkout, placing holds when appropriate to ensure that the transaction is completed smoothly. Should an account or the items sold change significantly, we *** hold the funds until delivery confirmation to ensure that sellers maintain a good level of service with these changes. Once sellers continue to trade successfully, the chance transactions being held reduces.
  
  That said, there *** be situations where although tracking confirms delivery, funds will still continue to be held. For example, if the product is a high-priced item, we *** allow the maximum time for these holds. This extra time frame allows the buyer to not just receive the item but also ensure that it is as described.
  
  In addition, there *** be times where we determine a bank account is high risk even after it has passed **** If there are concerns with the bank account, we will request additional verification.
  
  We understand you *** not have been aware of these holds; however, we do specify within the listing flow that funds *** be held from transactions. We also have Help pages that outline our transaction holds policy. This information can be found here: https://www.****.com/help/selling/getting-paid/getting-paid-items-youve-sold/payments-hold?id=4816
  
  We hope the information outlined above will provide a better understanding of this process.
  
  Regards,
  ****

• Review fromGavin T

  Date: 08/05/2022

  1 star

  Gavin T

  Date: 08/05/2022

  Wish I could give zero stars. I purchased some items from Walmart a little while ago and decided to sell them on ****. My listing was taken down within an hour due to the "counterfeit" policy. I thought perhaps it was because I had used stock photos so I took pictures of the item and reposted. Again, after about an hour it was taken down. Today I called **** customer service and talked to two very nice representatives. They were very kind and helpful. That last person I spoke to said they did not see any reason for why it would be counterfeit but would send it to a specialist. I just received an email from the specialist. They informed me my appeal was denied, no reason was listed as to why, they did not ask for receipts, they did not do any follow up. I have not received a reason for my item being taken down aside from the "counterfeit policy". I am told this is their "final decision". Nobody has pointed me to any reason why my items would be considered counterfeit. I am extremely disappointed in **** and would recommend using a different company if possible.

  eBay Inc.

  Date: 08/09/2022

  Hello Gavin,
  
  Thank you for sharing your experience with us. Unfortunately, we're unable to provide account specific information from this channel, but we're happy to share details surrounding our policies.
  
  To help keep **** safe, we remove listings that we think are violating our policies. We look at several things including the item description, feedback, how long a seller has been a member, their account activity, and how well they've followed **** policies. Additionally, we take into consideration if an item listed presents a risk of creating a bad buying experiences on ****.
  
  Please note, **** is committed to preventing the sale of unlawful goods on our platform. Apart from the fact that such items are illegal, ****'s success as a business depends on a climate of community confidence. The presence of unlawful goods on the **** platform undermines the **** community's confidence and harms legitimate sellers, buyers, and ****. As such, we err on the side of caution when reviewing counterfeit items as they are illegal to sale and assess items from a risk perspective leading to removal of listings that could potentially be counterfeit.
  
  If we have concerns with a listing or product on the site we will send the seller a message indicating any removal and reasoning behind this action. Kindly note, account restrictions can occur when a seller continues to violate **** listing policies. That said, even if you feel your item shouldn't have been removed, you shouldn't relist it.
  
  For additional information on removed listings, and our selling policies, I've included links below for easy access:
  
  https://www.****.com/help/selling/listings/creating-managing-listings/removed-listings?id=4656
  
  https://www.****.com/help/policies/selling-policies/selling-policies?id=4214
  
  While we recognize your dissatisfaction with this listing removal, we want to clarify that we take this sort of action to maintain a fair and safe trading experience for all **** members. Notwithstanding although we're unable to share account specific details regarding your experience on this channel, we appreciate that you have taken the time to give us feedback.
  
  Respectfully,
  ****

• Review fromShelby M

  Date: 08/05/2022

  1 star

  Shelby M

  Date: 08/05/2022

  This seems to happen on a regular basis for ****. I ordered it never comes and then contact the seller oh wait you can't because the seller has its messaging turned off so I can not get an answer these were my baby's school shoes and now she's already started I ordered way in advance. **** this to me at Christmas cone on **** you got to do better than that.

  eBay Inc.

  Date: 08/09/2022

  Hello Shelby,
  
  Thank you for sharing your experience with us. Unfortunately, we're unable to provide account specific information from this channel, but we're happy to share details surrounding our policies.
  
  Kindly note, there is not currently an option for sellers to turn off their messages. It's possible that the seller had set their account to 'Out of Office' if they're on vacation. Members can send up to 10 messages per day using the "Contact member" link. If you've completed a transaction, you can send unlimited messages to your trading partner for up to 90 days after the transaction date.
  
  You'll find the option to contact the seller under the Order Details page or on your Purchase History. That said, if you're covered by the **** Money Back Guarantee if the item never arrived. We would encourage you reach out to our Customer Support for assistance with this coverage. You'll find the ability to contact us under the Help & Contact link located at the top of most **** pages.
  
  For easy access, we've included that link here: https://www.****.com/help/home
  
  While we're unable to share account specific details regarding your experience on this channel, we appreciate that you have taken the time to give us feedback.
  
  Respectfully,
  ****

• Review fromChristopher B

  Date: 08/03/2022

  1 star

  Christopher B

  Date: 08/03/2022

  Wish I could give 0. Customer service is isn't worth the recorded line they are answering on. Don't expect them to do anything for the seller.

  eBay Inc.

  Date: 08/09/2022

  Hello Christopher,
  
  Thank you for sharing your experience with us. Unfortunately, we're unable to provide account specific information from this channel, but we're happy to share details surrounding our policies.
  
  As a seller, you can go to ****.com/sellerhelp to manage issues with returns, items not received, refunds, feedback and defect removal, and any policy notifications we've sent you. However, if you're needing further assistance from us, our Customer Support if available via the Help & Contact link at the top of most **** pages. While we appreciate your candor in sharing your feedback with us regarding contacting Customer Support, we regret any dissatisfaction you *** have experienced while trying to seek assistance. Rest assured any contacts you've had with us will be reviewed to ensure any performance opportunities are addressed internally.
  
  Although we're unable to share account specific details regarding your experience on this channel, we appreciate that you have taken the time to give us feedback.
  
  Respectfully,
  ****

• Review fromMilan R

  Date: 08/02/2022

  1 star

  Milan R

  Date: 08/02/2022

  As an **** seller with 100% positive feedback the fact that **** will sit on thousands of dollars in payments to me up to a month after the buyer has the item tracking verified and they left a good review but **** still sits on my money milking a months worth of interest out of it. Bad business practices and the customer service is some Indian call center that's absolutely useless and quite difficult to understand. There's a reason **** is slowly dying and it's these poor business practices.

  eBay Inc.

  Date: 08/08/2022

  Hello Milan,
  
  Thank you for sharing your experience with us. Unfortunately, we're unable to provide account specific information from this channel, but we're happy to share details surrounding our policies.
  
  Although we understand it's important for our sellers to receive the funds from their sell proceeds as soon as possible, there are situations where we will place a hold on those funds. Please note, we evaluate every transaction at the time of checkout and will sometimes place a hold to ensure that the transaction is completed smoothly. If the seller's account or the items sold have changed significantly, we *** hold the funds until delivery confirmation plus 24 hours to ensure that sellers will maintain a good level of service with these recent changes. That said, depending on the circumstances we *** hold funds for up to 30 days.
  
  For additional information on **** Payment Holds, we've included that within the links below:
  
  https://www.****.com/help/selling/getting-paid/getting-paid-items-youve-sold/payments-hold-managed-payments-seller?id=4816
  
  https://www.****.com/help/selling/getting-paid/getting-paid-items-youve-sold/payments-hold?id=4816
  
  https://pages.****.com/payment/2.0/terms.html
  
  Kindly note, **** does not earn interest on pending payments, payments scheduled for payout, or payments that are in the process of getting paid out. That said, we want to clarify that as a global company, we employ people on a global scale. When contacting Customer Support Team for assistance, your query *** be transferred to any number of locations based on our availability and the team best suited to address your needs. Please rest assured that regardless of the service center location you are placed in contact with, we are confident that our dedicated Customer Support Teammates have the tools and skillset to assist you. Nevertheless, we do appreciate your feedback and will ensure any applicable coaching or training is provided.
  
  Respectfully,
  
  ****

• Review fromPatricia R

  Date: 08/02/2022

  1 star

  Patricia R

  Date: 08/02/2022

  Horrible!! I set up an account to sell items. I posted my first item and within 15 minutes was blocked/suspended . **** saying I had a complaint? I have never sold anything so how did I get a complaint. Go anywhere to sell but here!! Bad business.

  eBay Inc.

  Date: 08/08/2022

  Hello Patricia,
  
  Thank you for sharing your experience with us. Unfortunately, we're unable to provide account specific information from this channel, but we're happy to share details surrounding our policies.
  
  We're committed to providing a secure and fair marketplace for our buyers and sellers. To support this commitment, we've put in place rules and policies that govern our expectations of buyers and sellers. Ensuring we look out for the best interests of the **** Community; we routinely review both buying and selling activity on our site. In situations in which we can identify concerns with a member's behaviors, we will review the account and take the appropriate action in accordance with our User Agreement.
  
  You'll find our User Agreement here: https://www.****.com/help/policies/member-behaviour-policies/user-agreement?id=4259
  
  That said, if you feel your account was suspended in error, we encourage you reach out to our Customer Support for possible appeal options. You'll find the ability to contact us under the Help & Contact link located at the top of most **** pages. While we're unable to share account specific details regarding your experience on this channel, we appreciate that you have taken the time to give us feedback.
  
  Respectfully,
  
  ****

• Review fromNatalia P

  Date: 08/02/2022

  1 star

  Natalia P

  Date: 08/02/2022

  **** wants your social security in order to retrieve money now! I reported them to scam alert in the city of NY. And they asking fir you to send items without receiving the money which you will never get if you refuse to share your SS number! And if you want to cancel, you need to pay out of pocket while they sit on your money!
  I cancelled my card and reported them! Worst experience ever!!

  eBay Inc.

  Date: 08/08/2022

  Hello Natalia,
  
  Thank you for sharing your experience with us. Unfortunately, we're unable to provide account specific information from this channel, but we're happy to share details surrounding our policies.
  
  As you're aware **** is now managing payments for all sellers on the site. This enhances the buying and selling experience on **** by providing sellers with one platform to sell and get paid while also giving buyers more ways to pay. That said, **** must adhere to certain legal and compliance obligations outlined in our Payments Terms of Use, which requires us to verify members information prior to sending any sale proceeds to a member's bank account. We must also ensure that **** remains a safe marketplace for both buyers and sellers which means we must ensure that all **** policies adhere to regulatory standards. Lastly, please understand we outlined within our Payments Terms of Use: "To set up and use your **** account for Managed Payments, you must:
  -Provide us with all information which we *** require for purposes that include verifying your identity, complying with applicable anti-money laundering and sanctions screening obligations, allowing us to manage settlements of your transaction proceeds, and assessing fraud and risk. If you are an individual, this information *** include, without limitation, your full name, address, phone number, date of birth, taxpayer identification number, bank account information, and a form of government-issued identification (e.g., a copy of your identity card or driver's license). If you are a business, this information *** include, without limitation, your full business name, address, phone number, entity type, bank account information, tax identification number, and business number, in addition to details regarding your beneficial owner(s), director(s), officer(s), authorized representative, and/or primary contact, such as name, contact information, nationality, title, and government-issued identification (such as a United States Social Security Number). You understand that we will be unable to settle your proceeds or issue you any tax documents (such as a United States Internal Revenue Service Form 1099-K) if you do not provide or appropriately update us with accurate contact information and other requested data."
  
  For easy access, we've included a link to our Payments Terms of Use here: https://pages.****.com/payment/2.0/terms.html
  
  Although we recognize this *** be a new process for you, we trust this clarifies the policies in place being in line with industry standards and where to locate this information on the site. While we're unable to share account specific details regarding your experience on this channel, we appreciate that you have taken the time to give us feedback.
  
  Respectfully,
  ****

• Review fromRonald S

  Date: 08/02/2022

  1 star

  Ronald S

  Date: 08/02/2022

  RS
  BUYERS but especially SELLER BEWARE!!!!!!!!!!!!!
  Let me preference the comment below by indicating I am a twelve year **** buyer and seller with feedback ratings in both categories of 100%.
  I sold an item on **** 7/22/2022 for what to me is a substantial amount of money. Buyer paid in a timely manor after I countered his original offer. This is were the problem began. **** by their own admission has attempted to perform a random verification of my ID and banking credentials. My credentials have not changed in the last 6 years as I have bought and sold items during this time frame. I have complied and sent all of the required/requested documents 5 separate times to no avail in the last 288hrs!! TWELVE DAYS THEY HAVE HELD MY MONEY FOR NO LEGIMATE REASON! Called the Payment Leadership team again (for the third time) the morning of 8/2/2022. This time as the two previous calls I got the same smoke and mirrors routine of needing an additional 24-48 hours to investigate the problem. This appears to be a CONTINUING endless nickel and dime attempt to withhold my money even longer. You can never and I mean NEVER get an American employee who is stationed in the lower 48 states on the line. Think about this. Your call is routed to someone who is located on an island in the Pacific ocean or somewhere in parts unknown. This is in my opinion by design to further delay the response time as these agents are not in the USA time zones which would facilitate a timely response. I was advised by the payment leadership agent Saturday 7/30/2022 the employee who has the authority to make the decision to release my funds only works Monday-Friday. Today is Tuesday 8/2/2022 so why do I not have my money by now? In my opinion it appears **** is conducting its business in a manor to propagate ill will and desires to see someone suffer by withholding their money for no legitimate reason which in turn they have become nothing more than internet SCAMMERS. By the way **** email is down!

  eBay Inc.

  Date: 08/08/2022

  Hi Ronald,
  
  We are sorry to hear that this has been your experience. Although we are unable to discuss account specific information through this channel, we are happy to provide general information regarding our policies and procedures.
  
  Funds are held for numerous reasons to encourage best-selling practices that promote successful order fulfillment. We also hold funds from transactions to mitigate loss for **** should buyers open claims/disputes. This reduces the need to seek reimbursement from sellers or attempt to charge their payment methods, as we already have the funds on hold.
  
  Kindly note that we evaluate every transaction at the time of checkout, placing holds when appropriate to ensure that the transaction is completed smoothly. Should an account or the items sold change significantly, we *** hold the funds until delivery confirmation to ensure that sellers maintain a good level of service with these changes. Once sellers continue to trade successfully, the chance transactions being held reduces.
  
  That said, there *** be situations where although tracking confirms delivery, funds will still continue to be held. For example, if the product is a high-priced item, we *** allow the maximum time for these holds. This extra time frame allows the buyer to not just receive the item but also ensure that it is as described.
  
  In addition, there *** be times where we determine a bank account is high risk even after it has passed **** If there are concerns with the bank account, we will request additional verification.
  
  We understand you *** not have been aware of these holds; however, we do specify within the listing flow that funds *** be held from transactions. We also have Help pages that outline our transaction holds policy. This information can be found here: https://www.****.com/help/selling/getting-paid/getting-paid-items-youve-sold/payments-hold?id=4816
  
  Should you have additional questions, please contact Customer Support via our Help & Contacts Pages locates at the top of most **** pages.
  
  Thank you for your time.
  ****

• Review fromChristopher M

  Date: 08/01/2022

  1 star

  Christopher M

  Date: 08/01/2022

  After buying and selling for 24 years and 100% feedback rating, **** treated me like garbage and suspended my sales thinking I was a fraudulent seller. All the documents I provided them were meaningless to them and they dis not even read the correspondence I provided. (They just replied with cooy and paste emails). Two months later they finally restored it. They didn't even apologize and would not let me sell items for 100% charity for Ukrainian humanitarian efforts. Horrible service. I deleted my account. Even looking at their replies below, I see just a copy and paste auto response over and over, failing to even read what the issue even is.

  eBay Inc.

  Date: 08/09/2022

  Hi Christopher,
  
  We appreciate your sharing your experience with us. Although we are unable to discuss account specific information within this channel, we are happy to provide general information regarding our policies and procedures.
  
  Periodically we will review members' accounts for additional verification prior to initial listing activity. During this review, we *** have additional questions about your listing activity and selling registration. And will sometimes ask members to verify contact information, business practices, or merchandise before continuing to sell on ****. Not only does this helps us understand a seller's business growth and selling goals better, but it maintains a trusting community.
  
  If you're unable to provide this information, or if we're unable to verify the details you provide, we *** err on the side of caution and restrict, or in some cases suspended, an account. That being said, members are welcome to submit a request to appeal this decision. Upon verification of the information need to process the appeal, we *** grant the appeal, and reinstate the account.
  
  Please understand that because **** is now managing payments, we must adhere to certain legal and compliance obligations. This information is laid out in our User Agreement under the section "Using ****."
  For your convenience, we have provided a link to our User Agreement below:
  http://pages.****.com/help/policies/user-agreement.html
  
  While we recognize that members would like more specific information regarding this process, please understand that we are unable to fulfill this request, as we do not provide specific information on what behaviors we have found to be a risk to our site. The reason being we have found that by providing this information it *** provide ways for members to potentially circumvent our review process in the future.
  
  Should you have further questions, please contact Customer Support via our Help & Contact Pages. For easy access, I've included that link here: https://www.****.com/help/home
  
  Regards,
  ****

• Review fromCandice A

  Date: 08/01/2022

  1 star

  Candice A

  Date: 08/01/2022

  In the process of buying a RV through ****. Paid with **** cards. Then in the process of putting the money back into my account .the money that i had in the account was taken out plus there was a overdraft taken out to make my account at a minus. Ive tried for over a week to get this resulved. At this point we spent 2100.00 on cards plus what was taken from our b. Account the total amount is 3749.52. The number that we dealt with is i have the phone number that we have been in contact with. If theres anything that you could do to help get this money back would be greatly appreciated. Thank you

  eBay Inc.

  Date: 08/06/2022

  Hello Candice,
  
  
  Thank you for the opportunity to address your *** review. I understand you feel frustrated and scammed related to **** gift cards. Unfortunately, I'm unable to verify your information through this channel and as such, cannot provide account specifics. However, I'm happy to share general information regarding this policy.
  
  In situations in which a purchase does not include a winning bidder or Buy It Now feature through an **** listing, this is a transaction conducted outside of ****. For qualifying transactions to be covered by ****, the item would need to be purchased through the **** website. Any transaction completed outside the terms and conditions of our site, such as through a direct agreement, does not qualify for **** Money Back Protection by ****. It appears an individual was claiming the transaction was taking place on ****, although it was not. These spoof websites are known for appearing very similar to **** and even claim to be us. However, if the purchase is not our official website, ****.com, it is likely not a valid **** purchase.
  
  Reviewing our Help Pages on reporting and recognizing spoof emails could prove beneficial in future transactions. Spoof emails appear to be from **** or PayPal although they are not: http://pages.****.com/help/account/questions/report-spoof-email.html http://pages.****.com/help/account/recognizing-spoof.html
  
  We recommend reaching out to your local law enforcement for further options. Please know that we will be happy to offer our assistance to any officers and/or agents who are assisting with his case. Any officers and/or agents *** contact **** by the instruction offered here: http://pages.****.com/securitycenter/LawEnforcementCenter.html
  
  Regrettably, **** gift cards are non-refundable or redeemable for cash. I do apologize for any inconsistent information you received regarding this issue. Moving forward, please Protect the Gift Card like cash. Lost, stolen, or damaged Gift Cards will only be replaced if the Gift Card has never been used, and only with satisfactory proof of purchase and Gift Card number, where required by law.
  
  You can view more information regarding our Gift Card Terms and Conditions in the link below:
  http://pages.****.com/giftcard/terms_conditions.html
  
  We want to thank you for giving us the opportunity to address your concerns!
  
  
  Sincerely,
  
  ****